28319 comments found.
Hi, love the theme and looking for a little help with the mobile menu. In the shop I have several ‘filter by attribute’ to allow customers to filter the products. Some filters are set to ‘drop down’ whilst others are set to ‘list’. It works a treat on the Desktop view but I have noticed on mobile, the items set to ‘drop down’ dont expand when clicked – instead it brings up the keyboard prompting the user to type in text to search. I’m sure I must have a setting wrong for the mobile view – have I missed something obvious? Many thanks for any advice
Hi,
Can you submit a support ticket here?
I have both Flatsome theme and I’m happy with it but I have a problem sorting the products by modified date using UX BUILDER Products widget. It always sorts by published date or ID, not by modified date. What can I do it is a must have for me.
Hi,
Can you submit a support ticket here?
Hello, i have posted it. But this is general problem that I think everyone should know?
Flatsome uses the default WooCommerce product ordering. There is no “modified date” among the sorting parameters as you can see here.
Way to do more SEO friendly permalinks? Hey, I set my own product base permalink in settings to /lighting/ because I need the SEO value of all products being under leds.to/lighting/{product-name} ... which is working… Example URL – https://leds.to/lighting/100ft-led-strip-lights-livingpai-color-changing-led-light-strips-with-music-sync-remote-built-in-mic-bluetooth-app-control-rgb-led-lights-for-bedroom-party-kitchen-tv-home/ ...BUT… after doing this, and leaving only periods in the Product category base and Product tag base, it breaks the breadcrumb links on the site… see example of this… https://leds.to/tools-and-home-improvement/lighting-and-ceiling-fans/ screenshot—> https://www.screenpresso.com/=7BQfc
I need both of these to be able to work for SEO, because I intend to link footer links and manin menu links in navigation to these directories, and I don’t want ANY weird directory names in between them, like ‘product-category’ etc.
How can I accomplish this with your theme? Here’s a screenshot of my permalink settings…—> https://www.screenpresso.com/=J3Arc
Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi dear people, i found your theme in the web site of wcfm. I what to create a multi vendor hotel booking marketplace and have following questions.
As every hotel booking site, I want to have a search option by location and date availability, then show a list of available hotels, and for each hotel show a list of rooms. Finally, for each room selection I want to show the room description and fotos in an extra page.
Is something like that possible with flatsome if multivendor and booking is covered by other wcfm and WooCommerce plugins?
Can you please give some hints on how to begin setting this up?
Cheers Best
Hi,
Flatsome uses default WordPress and WooCommerce search features. You’ll need a 3rd party plugin to extend them.
Thanks. If I buy does your support supply with hints and instructions on how to roughly setup this? I mean these two layer listings, hotels with rooms inside.
Flatsome is just a theme. I think it’s going to be solved by the author of the plugin.
Hello, in the new version of the theme, there is a bug in the Lightbox Image. When the lightbox is active, it is not possible to move between images using the arrows.
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
- The same problem from estesasi in the versions I tested: 3.13.0, 3.13.1, 3.13.2, 3.13.3.
- I tested version 3.12.3 that does not have this problem.
estesasi
After opening Menus from Appearance > Menus, then trying to browse to a different page, it will pop up the alert saying “Changes you made may not be saved.” even if you haven’t made any changes. But, when I use another theme this does not happen
After opening Customize from Appearance > Customize, I make a change and click the Save button and then trying to browse to a different page, it will pop up the alert saying “Changes you made may not be saved.” even if you even saved the changes. But, when I use another theme this does not happen
- I tested version 3.12.3 that does not have this problem.
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hi is there any chance to add an ecommerce app like footer menu in flatsome? Do you guys have any plans to add this feature? it would be a great option if you add this in mobile version.
Hi,
You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.
Top rated features will be included in our developer’s to-do list.
The “Login/Sign Up” buttons are not working properly. When customers are trying to sign up, it says a password will be sent by the mail they provided. But they couldn’t get any email with or without a password. How to solve this?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hii, i don t understand why it won t take my token code or what am i doing wrong, can someone help me?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Its wonderful theme, but still lagging some most of the important UI Needs … Like MENU.
The current MENU system is very BAD, as compared to whole theme, and it should be fully UI Looking good with icons and much more.
Mainly the design should be like Amazon and Aliexpress inspired - Vertical Menu with ICONs at left along with pics on menu section.
Hello, I would like to know if I can add 2 logo each of different page. forexample, I have 2 categories x and y when I click on x the logo will be shown different from category y . thank you
Hi,
You can use different logos with custom CSS.
Can you show me an example.
hello i wonder if there is way to biuld 100% custom product category page. I can use blocks but the default subcategory or products is there. Will you update this function on future?
Hi,
If you mean the default WooCommerce category pages, it’s in our todo list. I can’t give an ETA but it’ll be included in one of the major releases.
yes, i mean at category page i have 3 options. show subcategory, show products or show both. While i can build blocks for top or bottom i cannot get rid the default style. If Flatsome plan to give us the option to choose NOT to show the default and build our own would be great. Flatsome is very good page builder but at some option is poor. Maybe i send you an email with some ideas for more flexibility
Hi,
You can share and submit your feature requests here .
Top rated features will be included in our developer’s to-do list.
Trying to get support but email sent saying ticket closed right after submit. We have auto responder on. Please help.
Hi,
I checked our system and saw there is one active ticket. You got an auto-reply for another ticket sent over direct email which is not verified by our system. You’ll get an answer for the active ticket.
Hi, I cant find a solution to change the “Call Us” string when using phone call shortcode and on social follow parts. Is there an option for translate this?
Best regards
Hi,
You can translate it via Loco Translate plugin. Don’t forget to click on the Sync button before searching the string.
is it possible to change search AJAX result to be a non AJAX on a new window?
Hi,
Yes, you can disable the live search feature. Current page is redirected to the search results page automatically when it’s disabled.
How do you make a mega menu responsive? We are not able to click on the menu items on an iphone? https://wibehavioralhealth.com
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello, we are having issue, i tried chrome – safari – firefox , all in both modes, normal and incognito mode
clients adding items to cart, but they get cart is empty https://ibb.co/S7CtxJwI have diabled all optimization- caching plugins, – pause cloudflare,
but this error still there,
and in the mobile, the same issue but with long header seee the video https://streamable.com/hh8os6 and on safari , same issue with long header https://ibb.co/Lxvn0yhPlease advise ASAP, we are having this issue while we are running campaigns, clients complaining
Thanks
Please note that, when i activate another theme , cart works fine, the issue is with flatsome theme we use the child theme
Hi,
Can you submit a support ticket here?
We are still struggling with the CLS on our mobile product pages, which is caused by the Flickity-slider. We have been trying to get a solution 3 weeks ago and 8 days ago again on this forum. You have asked me to write a ticket and ignore the auto reply. We did that and waited for 8 days, but we still have no answer Can you please reply to us?
Although we are happy with the theme, we are unable to pass CWV on the product pages due to this.
Hi,
It’s not only about Flickity. Google Chrome Team is also working on the CLS bug of Chrome.
https://chromium.googlesource.com/chromium/src/+/master/docs/speed/metrics_changelog/cls.mdHello, I have several pre-purchase questions about the Theme. I don’t know if you can clarify. From what I see some customers in the complaints, can not put pagination to the blog, both direct customizing the theme and in the UX Theme builder (the pagination does not come out when you insert the blog post on a page), I am very interested because I need it on the pages. Before buying this theme, I wanted to clarify whether it is easy or difficult, I do not want to complicate me to consult the technical service. I am between you to buy it or the Porto theme (as far as I can see in their demos they have the page layout in the blogs). I need a hybrid of blog and shop, that’s why I need a big customization in the blogs. Best regards
Hi,
The default Blog pages already have pagination as you can see on this demo page. There is no pagination if you want to display “some” posts on a “page” with the blog_posts shortocode. Those are totally different.
Hi, is this documentation ( https://docs.uxthemes.com/article/351-paymenticons ) still valid for the current version? I am not succeeding on adding a new svg icon. Thanks.
Hi,
Yes, it’s still valid. Please submit a support ticket here if you have any problem with the icons.