26687 comments found.
Hello, I have problems with adding new post and page. When I enter /wp-admin/post-new.php, it will directly send me to homepage. The status code I found is 302 Found / strict-origin-when-cross-origin
Hello there,
Thank you for reaching us!
We haven’t experienced this issue on our local installation. Have you tried adding new post by navigating to Posts > Add New in the backend ( please see screenshot )?
Also, please ask host to check file permissions and make sure they are set according to WP specifications. Please check this article here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I switched hosting provider and reinstalled WP and I get an error when i try to register the theme.(see attachment)
POST http://ideeastudios.com/wp-json/bridge-core/v1/registration 404 (Not Found)
Mention: i have clicked deregister theme on the old installation before changing hosting provider. Thank you.
Hello there,
Thank you for reaching us!
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you further.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! is it possible to add a second product image on mouse hover? Thanks!
Hello there,
Unfortunately this mouse hover behavior for products is not a feature of the theme. You can check available hover effects for products on our landing page in the ‘Shop’ drop down menu ( please see screenshot ).Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I had my license key registered with my dev enviroment and accidently erased the site without deregistering it. now im not able to register the theme in my prod environment. Can you please revok my current license key and provide me a new one.
Thanks
HI there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello. I forgot to deactivate my license before the hosting provider deleted my site. I need to reactivate it to put it on the new site that i am building. How do I do this?
Hi there,
Thanks for writing in!
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I purchased this theme but never used it. I’m finally getting around to try it and couldn’t import the demo content because it’s saying I already registered the theme on another domain. While I might have previously installed it on a domain (I have a few I use to test themes and plugins, routinely deleting all content) I am not using Bridge anywhere and can’t find the site associated with my purchase code. I cannot “deregister” the site because I have no idea what domain you have associated with my registration code. I tried sending a message through your support site but my support has “expired” so I can’t send a message through your ticket system
I purchased this theme and would like to use it. Can you please help me?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.
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Thank you!! I really appreciate the quick reply. I will be emailing you shortly with my purchase code.
Since I will be building my clients site on my own hosting space & then importing it to their hosting/server I am wondering if the registration will be an issue again. Is it safe to assume that after the migration I can deregister the concept site & then register the finished website and not have any issues? There will only be 1 site using the theme as the concept site will be destroyed immediately after migration
Thank you
Hi,
You can deregister purchase code before or after migration from your staging site and register it on your live domain.
If you have any additional questions please let us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
How can I use custom post type in Blog Masonry?
Thanks
Hi there,
Blog Masonry will always load blog single pages. However you can consider using a Portfolio Masonry list, where you do have an option in each Portfolio single page to add a Portfolio External Link.
We do hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I have a problem. I bought a theme. I activeted on my site. Than I would to redesing my site. I deleted the old website but I forgot the deactivation code. After the deleting I tried to reactivated to theme on new website but it failed. Failed name is the code activeted to another site. After all this moves I tried to backup my old website for deactive to code. But It failed again. Now I can do nothing. How can I fix it?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I was trying to activate my Bridge license on one of my sites, but it tells me that it is already active on another domain, but it should not be active. Maybe I have tried to activate and deactivate more than once and now the system still sees it active. How can I recover my license?
Hi there,
Thanks for writing in!
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just renewed support for the Bridge theme and tried to submit a ticket, but it says my purchase code has expired. How can I submit a ticket?
Hi there,
Thanks for writing in! Possibly the purchase was not processed yet, so please try it out once again to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi I have a problem with your theme in compatibility with elementor, I can no longer modify several elements of elementor included (image element) when I try to modify all the various editing options are not displayed, I am left with the blank screen, I have tried to deactivate all plugins leaving only elementor and elementor pro active but the problem persists, I tried to uninstall and reinstall elementor and elementor pro but the problem persists, I need assistance, but I cannot open a ticket as assistance has expired as I can do?
Hi there,
Thanks for writing in!
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also you can provide us with your website URL so we can check.
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I have a problem with woocommerce. The woocommerce pages are arranged under the header (overlap) of the site and I can’t find a way to fix the problem. Is it a bug? Bridge and wordpress theme updated to the latest versions.
Hi there,
Thanks for writing in! Please try to navigate to your default Shop page and set the Qode Options for it as in the screenshot since the all WooCommerce pages will inherit the default shop settings.
If you still encounter issues, could you please provide us with your website URL so we can check this.
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Good morning, thank you.
I could correct the problem with your directive even though I had to manually change the setting on all pages, it didn’t inherit the command.
However, the problem persists in one woocommerce page, the one called “category-product/my-category/”.
This page does not exist in the list of pages in wordpress and it is not possible to set the setting.
Is there a solution to the Qode problem on this page? Thank you
Hi,
Could you please send us full url of this page so we can check this and assist you further? Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Of course, here: https://www.riseriamontanari.it/categoria-prodotto/riso/
Best regards and Thank you, Thedoms
Hi again,
Please try adding custom css below to Qode Options>General>Custom Css:
.tax-product_cat .content {
margin-top: 0px;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Simply fantastic. It works properly. Thanks for the great assistance!
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Hi there, I just updated my site with a different demo – bridge173. The Rev Slider didn’t import correctly (i.e. the slider doesn’t match what is on the demo). Would it be possible for you to please tell me how to achieve the homepage image/button for demo173? Thanks!
Hi there,
If your sliders did not import you can always import them manually. Please check our tutorial about it here
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how i can create a page with right sidebar? Which template should i select? Ty
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Is it possible to create a mega menu of six columns?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, We’ve the purchase code indicated and it’s not longer used on the registered url and we need to apply this code to other url.
Please, how can do it, because system doesn’t allow us.
Thanks
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, something has changed automatically in the webs where I work with your Bridge theme. I see that in “page attributes” only appears “default page” and “slider revolution blank template” instead of more elements : full width, etc. Also, if I do changes and save the page, the header and footer are no longer displayed. Can you help me? Thanks!
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes, both in the webs that are updated and in those that are not, exactly the same thing happens to me. If the Slider Revolution plugin is deactivated, the “page attributes” area does not appear, but if it is active, it appears only with the two options mentioned above: Default Page and Slider Revolution Blank Template.
Hi there,
Could you please provide us with your website URL so we can check, since this is something that we cannot reproduce on our side.
Thanks.
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I can’t choose another kind of template like full width, Blog, etc… Thanks, Marta
Hi there,
Since there has been a new update released, please update the theme to the version 26.0 and Bridge Core to 2.7.5 since we do see that you have an outdated Bridge core plugin according to your theme version.
Keep us updated on this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It doesn’t work, the sites I have updated and the ones I haven’t look the same.
It doesn’t show page attributes with all the options, it only shows the ones in the screenshot I sent 
Hi,
We couldn’t reproduce this issue on our local installation.
Please contact us through this email, include your purchase code in the email, and our support team will check this and assist you further.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Hello, I’ve been wanting to translate ‘share’ and ‘related projects’ into French for a long time (in Portflolio) I use Poedit, everything else is translated, but impossible for these 2 words. Can you give me a solution, which I would thank you very much for Best regards
Hi there,
The theme is fully translatable and you will be able to translate those labels as well. Please check this article that can help you here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, Thank you for your comeback. I am already using Poedit, I will not download an additional plugin. It’s just 2-3 words that are not taken into account even though I translated it well in Poedit.
Hi there,
Please check if you have changed the labels with Poedit within our Bridge Core plugin.
Also here is another tutorial that can help since all our theme labels are translatable.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am no longer entitled to the hotline because my licenses were purchased a long time ago. There are only 3 words that are not taken into account, neither by Poedit nor by Loco translate Best regards
Hello there,
The ‘share’ label is located inside the Bridge Core plugin ( please see screenshot1 and screenshot2 ).
The ‘related projects’ label is located inside the Bridge theme ( see screenshot1 and screenshot2 ).Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello guys, I would like to know where is possible to color the items of the WooCommerce cart page. Now the items of the color are all white. I don’t know where are the settings. Many thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Video Tutorials
Qode
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Does this template work with the “AD INSERTER” plug?
Hi there,
We haven’t tested this plugin with Bridge, so we can’t guarantee it will work. You can try it yourself.
Let us know if you have any additional questions.
Support
Video Tutorials
Qode
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