106 comments found.
Hello, I´m getting an error message with the last update for the Fionca Core Plugin. Unable to unzip the package – “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Please follow our doc where this solution is available. Just deactivate the licence and activate it again
Thank you
That worked. Thank you!
Hi, can you reply to my tickets? THANKS
Hello, Our team will answer all ticket one by one.We turn around time after ticket open is 24hours. Our support developer is sick today. he is trying his best to answer all ticket one by one. Please co-operate with us.
Thank you
I want to deactivate my license from my site and i want to Activate it for my another site. How can i do that ?
Your licence was activated in this site https://nan...nt.lk/ we deactivate that. You can now activate in new site Thank you
Thank you !
I’m getting an error with Importing Data
[ERROR] Failed to Import “logo” (Media [ERROR] Failed to Import “Group 5”(Media) [ERROR] Failed to Import “group 6”(Media) [ERROR] Failed to import ïcon-map”(Media) The Demo import has finished but there were some import errors.
Hello, If your front end has any issue, open ticket in our support system https://support.smartdatasoft.com Some time import missing some images due to execution time. or post max size of the site. Thank you
I am getting an error while importing Demo Data.
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 32768 bytes) in /home/balikesirkertilc/public_html/wp-content/plugins/elementor/includes/elements/column.php on line 285 A critical error has occurred on your website.
Please increase our site memory limit min 512mb. Elementor and other plugin need much memory limit. You can check our status tab for details requirement. Thank you
Theme very nice but has some significant bugs. Support don’t help at all, I contacted several times and got nothing…
Can you please give us the ticket no , did you contact via https://support.smartdatasoft.com If you open ticket please check after log in , our technical team answer all ticket within 24hours time. Thank you
Please remove the top iframe and use chrome or modern browser and test Thank you
Yes, I already checked without iframes and checked on chrome.
https://snipboard.io/mDY4aJ.jpgI would like to purchase the theme but I am afraid about mobile view issues.
You can purchase with confidence, if you have find issues open ticket in support system our team will help you asap. Thank you
If i dont like the product i brought will i get refund on it?
Before buy you can check it meet all your requirements and also envato refund policy Thank you
Parse error: syntax error, unexpected ’?’ in /home/stitchcocom/public_html/wp-content/plugins/fionca-core/includes/Widgets/Fionca_Contact_Sidebar.php on line 20 Please resolve this error occurred during Redux Framework plugin
Hi, please open a ticket with your site access we will fix it for you. thank you
am already create a ticket
please can i get response on ticket
Hi, I have replied your ticket please check that. Thank you
Hi, I already told you that I would be away. But now I have replied your ticket. Thank you
k
Omg whats going on, I cant install the zip in my wordpress, i have not time for this.
Please open ticket in our support system our technical team will investigate the issues
https://support.smartdatasoft.comThank you
Well.. I had a problem about header. I can’t make my header transparent. I just want the that header style on demo. Well.. after 8 weeks, still nothing. I’m already take a support from you guys. But it didn’t help me… Where is solution? Well it’s obviously not here.
Hi, please see this screenshot https://i.imgur.com/xR8tdSO.png I actually replied you in the ticket may be you didn’t check it. However I am gonna post the solution here. so to get the transparent header follow this screenshot https://i.imgur.com/T99ozhk.png Thank you. SmartDataSoft Team
HI, where can i change the footer widget? At the option “Elementor widget for footer” theere isn’t the option to change the info. Can you help me please? I create a Ticket yesterday but anyone answer me. Thank you
Hi Italsoft
You can change it from the saved templates https://i.imgur.com/4pRLltT.png
Thank You
SmartDataSoft Team
Please let me know where can i find the child theme.
Hi, Please open a support ticket in support.smartdatasoft.com we will provide you the child theme there. Thank you, SmartDataSoft Team
I’m getting errors when importing the demo files, my server configuration is as follows:
Server architecture Linux 3.10.0-1160.25.1.el7.x86_64×86_64 Web server Apache PHP version 7.4.19 (Supports 64bit values) PHP SAPI fpm-fcgi PHP max input variables 4000 PHP time limit 300 PHP memory limit 256M Max input time 300 Upload max filesize 32M PHP post max size 32M cURL version 7.76.1 OpenSSL/1.1.1k Is SUHOSIN installed? No Is the Imagick library available? Yes Are pretty permalinks supported? Yes
error log:
—Downloaded files—
The import files for: fionca were successfully downloaded!
Initial max execution time = 300
Files info:
Site URL = https://**********
Data file = public_html/wp-content/plugins/fionca-demo-installer/demo-data/demo1/contents.xml
Widget file = public_html/wp-content/plugins/fionca-demo-installer/demo-data/demo1/widgets.wie
Customizer file = public_html/wp-content/plugins/fionca-demo-installer/demo-data/demo1/customize.dat
Redux files:
fionca_options -> public_html/wp-content/plugins/fionca-demo-installer/demo-data/demo1/settings.json
—Importing widgets—
Service Sidebar :
Service Menu – No Title – Widget already exists Testimonial Widget For Fionca – No Title – Widget already exists Service Contact Sidebar – Contact Us – Widget already exists Custom HTML – No Title – Widget already exists
Blog Sidebar :
Search – No Title – Widget already exists Categories – Categories – Widget already exists Fionca Recent Posts – Recent News – Widget already exists Tag Cloud – Popular Tags – Widget already exists
—Importing Redux settings—
Redux settings import for: fionca_options finished successfully!
—Importing customizer settings—
Customizer settings import finished!
—pt-ocdi/after_import—
Hi, By the look of the error I am guessing that the import is complete. Though it is not always confirmed that if the demo actually imported completely. So could you please give us your site access to our support site(support.smartdatasoft.com)? We will look into your site and let you know and if needed we will do the setup of the demo for you. Thank you, SmartDataSoft team
Hello,
I downloaded the theme from Themeforest and activated it on a testing subdomain (http://kslindia.skillwise.pro).
I have removed that domain and now I am trying to activate the license on a different domain (http://159.65.151.3/), but I am getting an error “License active in another site).
Can you please remove my active license from http://kslindia.skillwise.pro so that I can activate it on http://159.65.151.3/
Thanks.
I have already raised a ticket but haven’t received a response there. Can you please help resolve this issue asap?
Hi, Sorry we were on a vacation yesterday as it was our weekend day-off. But I remember that I have already replied you yesterday. Did you checked your ticket. Thank you, SmartDataSoft team
Hello, yes. The issue has been resolved. Thanks 
Hi, How do I edit the header e.g. I want to change the background colour of the menu. The color options in the Fionca options sections doesn’t change it
Hi, i see you have created a ticket in the ticket system. I have replied you in that ticket. Please check that. Thank you, SmartDataSoft team
I want to develop the site on a temporal sub domain before moving it to the main domain. How do I deal with the license when migrating?
After development deactivate from development site then you are able to activated it. If subdomain and main domain is same then it will not problem Thank you
Hi
I tried to install the demo and I got loads of error e.g.
[ERROR] Failed to import “news-19” (Media)
[ERROR] Failed to import “banner-1” (Media)
[ERROR] Failed to import “year-icon” (Media)
[ERROR] Failed to import “about-1” (Media)
[ERROR] Failed to import “btn-bg” (Media)
[ERROR] Failed to import “project-1” (Media)
[ERROR] Failed to import “state-1” (Media)
[ERROR] Failed to import “icon-1” (Media)
[ERROR] Failed to import “shape-1” (Media)
[ERROR] Failed to import “shape-2” (Media)
[ERROR] Failed to import “icon-2” (Media)
[ERROR] Failed to import “info-1” (Media)
[ERROR] Failed to import “info-logo” (Media)
[ERROR] Failed to import “clients-1” (Media)
[ERROR] Failed to import “shape-3” (Media)
[ERROR] Failed to import “feature-1” (Media)
[ERROR] Failed to import “banner-4” (Media)
[ERROR] Failed to import “feature-4” (Media)
[ERROR] Failed to import “shape-4” (Media)
[ERROR] Failed to import “icon-3” (Media)
[ERROR] Failed to import “mission-1” (Media)
Can you help please, thanks
Please check your server configuration according to our documentation and your upload folder is writable
Open ticket in our support system they will help you. This is server related issue
Thank you
PHP version: 7.3.27 PHP post max size: 512 MB PHP time limit: 600 Current time limit is sufficient. PHP max input vars: 12000
Upload folder set to 755
FYI, the problem lay with your demo importer, I tried another one and it worked ok
Comment mettre le design en pleine page ? Merci
Please open ticket in our support system https://support.smartdatasoft.com for any inquery related to theme and write in English Thank you