158 comments found.
I loved the design, but my client requires a listing page for the multiple property, filter option not required. Is it possible to create with this theme ?
Hi there,
Unfortunately, there is no option for this.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hello, congratulations for your template, i have a pre-sale question: I want the dark mode feature for my website.Is this possible? which plugin can I use? Thank you
Hi there,
Hendon doesn’t have a dark mode switch, but all colors can be changed, and you can set your own colors. We haven’t tested any plugin with this feature, so we can’t guarantee it will work.
Let us know if you have any additional questions.
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Hi,
Do I need to buy a new license if I use the theme in a subdomain?
THX
Hi there,
Please submit a ticket at our Help Center, include url of your main domain, url of your subdomain and your purchase code and one of our support agents will gladly help you.
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I am trying to register the theme by using my theme purchase code . But I failed every time. when I put the purchase code and email , after a click on the register button it brings me to the same page . I tried a different browser . it doesn’t seem a cache issue. Please let me know the actual issue . Thanks
Hi there,
Please submit a ticket at our Help Center, include your website URL, and one of our support agents will check this and assist you.
Support
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Hi,
I have a problem. I created a One Page Site with your tmeme Hendon, but now how do I create the One Page Navigation (scroll to section)?
THX
Solved with Calling CSS IDs and Anchor link. But now I have problem in mobile, menu dropdown hover doesn’t close properly after click.
I open ticket # 131236
Hi there,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
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Hello, if I create custom post types because Apartment and property dont suit me, will it be full width?
Hi there,
Regarding real estate, we only have the Property custom post type, creating new post types falls out of our support scope, so we can’t really say what it would look like.
Let us know if you have any additional questions.
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Halo Tim
if using wp bakery? is shortcode, sliders and other animations the same as using elementor?
Hi there,
The demo can only be imported and edited with Elementor. You can buy WPBakery and use it with Hendon, you will get all the same elements like you would with Elementor, but there is no demo import for WPBakery. You would have to recreate everything yourself.
Let us know if you have any additional questions.
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if use w-bakery version 6.2, does it support this theme?
Hi again,
You can use WPBakery 6.2, but we recommend using the latest version.
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Hello Team
there is a shortcode “Property Advance Info” which is not supported in the demo if using wp-bakery, how to solve it?
Hi again,
Please submit a request on our helpcenter and one of our agents will take a look. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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can i have a response to my ticket? My project is in pending state because of this issue.
ticket # 123761
Hi there,
We do see that your request has been assigned so you will for sure get a response as soon as possible. Please note that our usual response time is within 24h and that ur team is working hard to answer all our customer’s requests as soon as possible.
Thank you for your patience.
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Hello, pre sale question – I prefer to work with WP Bakery, not Elementor. The theme states it is compatible with WP Bakery – is it an option included in the theme?
Hello there,
Thank you for taking interest in our theme.
Unfortunately there is no demo content version built with WPBakery. Theme uses Elementor as page builder and the demo content is built using this plugin.
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use this plugin to build your content. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately.
If you have any additional questions please let us know.
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Thank you so much for your very quick response!
If we can assist you with anything else, please let us know.
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Hi, i recently purchased this Hendon theme, and installed WPML for multi lingual site, but it is not working properly, the content is not showing on the translation editor. Can helo with this please? i spoke to WPML ppl and it says, the issue may be on the theme side. It is not configured properly
as discussed with WPML they gave a solution as below:
We need the plugin author to have a look into this issue and create a wpml-config.xml file or apply an alternative solution to his code. Please forwards the following links to the plugin author, in this case Elementor Widgets belong to Hendon Core, which is part of the theme:
https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/or
https://wpml.org/documentation/plugins-compatibility/elementor/how-to-add-wpml-support-to-custom-elementor-widgets/Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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hi is there any filter option for the apartment listings?
Hello there,
Thank you for reaching us!
Unfortunately, “apartment list” shortcode does not have a filter option.
If you have any additional questions please let us know.
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Is the theme scheduled to be updated?? The theme requires a site to be running an insecure version of PHP (7.2.34) in order for all functions to be working. This causes security and site health issues. I submitted a ticket a month ago and the Theme has not been updated. Hoping soon?
Hi there,
Our theme has been updated in April, you can see it in the change log.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi, nice theme. Please how do I disable all CAPS in the form section? Thank you.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi , have submit a request and am still waiting for response. Thank you
Hi again,
Please provide your ticket ID so we can check the status.
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115228 here is the ticket ID. Thank you
Hi again,
Agent has been informed, your ticket will be answered as soon as possible.
Support
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Thank you for your prompt response, solution worked.
You’re welcome!
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Hi i have purchased the theme and find a problem.
Can you please tell me how to change the section (Apartment Floor Category) which is in camden demo page. Im not bale to change the category of them .
Please do the needful soon
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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im not able to get the email to complete the registration and till the account is not active im not able to submit the ticket. ID alldesignsolution (Support)
Need a urgent reply
Hi there,
Your account has been verified, you can use it now to submit tickets. Sorry for this inconvenience.
Support
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I would like to edit landing page loading animation, and add it to other subpages, but I can`t see where I can do it. Can you help me, please? I would like to know where I can find this animation, and how I can change inscription in it.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I submitted a request yesterday, and I care about time
Hi again,
Please provide your ticket ID here so we can check the status.
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- 111806
Hi again,
Your ticket has been answered, please have a look.
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Can support please answer me it is Urgent.
Hello there,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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This theme does not support the latest php version. Also it requires a php extension which is deprecated in the latest php version. We can not downgrade the php version because the latest Wordpress version does not support php less than 7. Do you have a solution?
Hi there,
Thanks for writing in! Our theme is currently supporting PHP 7.x and you should know that we are working on updating all our themes for the moment and PHP 8 compatibility will be added for sure.
Also It is compatible with the latest WordPress version but please read this article here. It is a solution until the theme gets updated. Once the update is out you will for sure be notified about it.
Feel free to continue the conversation with our support team for any theme-related assistance you need.
Thanks.
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Hello! I’ve imported the demo content and I don’t have access at the menu. The error is this one:
[hendon_core_button button_layout=”outlined” text=”request a viewing” link=”https://hendon.qodeinteractive.com/contact-us/” size=”small” target=”_self”]
Could you tell me how to solve it? Thanks!
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi! I have a question for you guys.
For the interactive floor animations (Hendon lets you create detailed floor plans with total ease. Feature each floor in a separate section, add room info & lots more.) .
Is it mobile responsive ? Can i use it easily with any pictures and can the floors be clickable and linked to other pages / pictures etc?
Thanks a lot!
Hi there,
Thank you for taking interest in Hendon!
Yes, this feature is mobile responsive, like everything else. It is created using the Image Map pro plugin, so you can take a look at its documentation to see how it can be used: https://imagemappro.com/documentation/Let us know if you have any additional questions.
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Hi, I have a question, are you going to update theme yet? The last update was done almost a year ago.
Hello there,
Thank you for reaching us!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress and you can always check the article in this link.
The theme update should be in the near future so please follow the changelog for updates.
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