8686 comments found.
Hello,
I have 2 Uncode licenses, when I try to add the purchase code, I have an error message telling me that they are already used on another site. But I don’t have other sites, how do I manage my licenses?
Thank you.
Hi Archintec! Please send a private message with the form you find in this page, and include your Purchase Codes: https://themeforest.net/user/undsgn
Hello, I am interested in buying this theme, but I need to know if I can place a video without sound on the home screen in full screen, but that there is a button which connects and disconnects a sound file in .mp3. Is there a way to send you a photo with the exact design I need? Thanks
Hi amaialainez, and thank you for the interest!
We are sorry but it’s not possible to activate the sound on a video background.
I do not need to activate the sound of the video, but of another mp3 file, would the theme allow me to do it with code?
Hi amaialainez! If you need to insert an mp3 in the page it’s possible.
Yes, I need to place a button that activates an .mp3 file that is not related to the background video, it would be like this page: https://www.saddle-madrid.com/ Video and sound are separate. Do you see it possible to do it with your template? Thanks
Hi amaialainez! From there the audio doesn’t start. Anyway, this is not a native option of Uncode, and in case you need extra customisations to achieve the functionality. Here you can find our suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209
Thanks
Thank you for your interest!
What hosting server specs do you recommend for optimal performance? CPU/Memory?
Hello!
Premised that it depends, anyway, on the use you will make of Uncode and the type of your site, of course, the minimum requirements that we recommend are indicated at the bottom of the page: https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220
By the way, here they are: Server requirements: PHP 5.6 or greater, max_execution_time 120, memory_limit 96M, max_input_vars 3000, post_max_size 32M, upload_max_filesize 32M, allow_url_fopen ON, asp_tags OFF.
Best 
Hello, I just bought the Theme and I’m having a serious problem importing the DEMO my hosting is good and I have all the system status fine but I keep getting an error, I need help to solve this. Is there anyway I can download the Demos directly?
Hi DanFriedman! This is related to some setting of your server, but it’s not possible to debug from here. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi,
How I can switch social icon of Instagram to a dark version? In the icons almost all socials have two versions: light and dark. Instagram has only light version which is shame.
Is there any way to switch to dark one?
Hi AndrzejGdula_Ag! We are sorry but we really don’t get what you mean. Do you refer that IG doesn’t have a solid version? Anyway, the icons actually available are the ones that you see in the options.
Yes, I mean the solid version. From what I can see there is only hollow version available.
Yes this is the only version provided with the icon pack designer we include in the theme.
Hi I have a license. This theme is great – but since the new wordpress update the site header has been broken. Please see www.ampleluck.com. What happened? Can you help?
Hi cyrilsnear! The problem is that you have extra codes not native of Uncode inserted on your page: https://undsgn.d.pr/nwvGsN
This is not something native of Uncode or related to a possible update otherwise here you should read thousand of similar comments. Unfortunately from here we can’t tell you why you have all these extra codes. The first suggestion we can give you is to try to remove all the extra plugins you have.
Hi!
Mobile menu seems not working with the overlay menus, both overlay and overlay center. It works on mobile if I set any horizontal menu. It always works on desktop.
I didn’t import any demo, working on a child theme. Same problem if I remove the custom CSS for the child theme.
My current configuration in Theme Options – Navbar
Menu- - Overlay Menus – Overlay Center
- - Menu Horizontal Position – Right
- - Menu Vertical Alignment – Top
- - Menu Horizontal Alignment – Right Align
- - Menu Full Width – On
- - Menu Hide Dropdown Arrows – On
- - Menu Mobile Transparency – On
- - all options off
It works if I set the sticky menu for the mobile but is not what I’m looking for. I need a transparent overlay menu.
Any tips?
The menu works on mobile if I set the ‘Primary Menu Bg Opacity’ to 100. It stops working with any other value. Is there any way to have the overlay on mobile too, instead of pushing the content down to make room for the menu?
I was able to fix it by changing the z-index on the div with ‘overlay’ class when the menu is open.
Hi spreda! We are sorry but without a check to your site is not possible to help since we don’t have other reports, and we are not able to reproduce the setup. We’re glad you fixed it by yourself, if you need our help at least share the link so it is possible to check it!
Windows defender founds the Trojan:Script/Oneeva.A!ml in the archive of current theme version!
Hi wisetm! There is not any virus, this is a “false positive” from the Microsoft program you are using, as you can read in all popular themes pages, please follow for example: https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048/comments?page=819&filter=all#comment_26550701 Try to download the “Installable file only” since this is the theme. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately or in case, install the theme for you. Thank you! https://support.undsgn.com/hc
Hi! May I know if it’s possible to do this layout in UNCODE?
https://www.screencast.com/t/2hGw1dyQ0ftsBasically sets of images + text (aligned left and right and vice versa) move into the screen as users scroll downwards.
Just want to know if it’s possible, and if it is could you point me to the right direction e.g. which components can be used to get this layout?
Thanks!
Hello!
Do you mean something like that? https://undsgn.com/uncode/blog/blog-boxed-lateral/ This is a post grid by the way.
Yes! But with the images larger and completely snapping to the left side of the screen. Is that possible?
Also, is it possible to have the text overlaying on the image?
Hi werkwerk! Do you mean to have a full-width row? https://undsgn.d.pr/RsVxpO
That will do! May I know how to go about putting this layout on the HOMEPAGE?
Hello, it is made with the Post Module and you can put it on the front page by using the Page Builder. That layout is also available among WireFrames: https://undsgn.d.pr/ksWp5D (just search for “Blog lateral”, more info and video about WireFrames are available here https://undsgn.com/uncode/wireframes/).
Let us know, best
Thanks! This is my first time checking out WireFrames and they are really a good feature to have for a noob like myself.
I’ve added a content wireframe – is it possible to increase the height and width of the text box?
https://www.screencast.com/t/2Q2IuGalfJThank you!
It seems that you have not to increase this text box otherwise it will cover also more the image below, but probably you need to give it more room, probably by distancing the Rows of contents, but without a preview and a given design, it’s impossible to understand what you need to recreate.
Ok I’ll try to see what I can do about the content rows. Thanks!
Hi werkwerk, and thank you for the confirmation!
google pagespeed gives warnings for these files as they contain a lot of unused code, is there a way to get rid of those huge amounts of JS/css code that’s never used?
themes/uncode/library/css/style.css themes/uncode/library/css/woocommerce.css themes/uncode/library/css/style-custom.css themes/uncode/library/js/min/plugins.min.js themes/uncode/library/js/min/app.min.js
Hi supermex! This is pretty normal when you use a theme that has tons of features. You can use a plugin like Assets Clean Up Pro do dequeue unused files, moreover the upcoming version of WPRocket will have a feature to clear the unused CSS (this new version of the plugin should be published the very next weeks).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Where can I set the fallback font in the theme? I’ve deactivated google fonts for performance reasons and now my whole site has that standard serif times new roman font.
I’ve tried this in style.css but it doesn’t work:
body { font-family: Helvetica, sans-serif !important; }
Hi, this is the Theme Options > Customize > General: https://undsgn.d.pr/vEJIt2
Hi, I made the mistake of using many different encode fonts everywhere on my site, which leads to a very bad performance. Can I replace all those different fonts used (like Poppins, hind,nunito etc.) with a single font for the whole site?
Hi supermex! No you cannot replace all these files with a single font file, but maybe it’s better you use a local hosted font, so that is also downloaded only if a font is used on a specific page: https://support.undsgn.com/hc/en-us/articles/360000840849
Pre Purchase Question:
Is possible pagination in the gallery? Thanks in advance.
Hi LabTwenty, and thank you for the interest! We are sorry but galleries don’t have a “pagination” or “load more” feature. For big galleries you can evaluate the Albume setup: https://support.undsgn.com/hc/en-us/articles/360000110049
I just wanted to say a few words about this theme. The team at uncode are simply the best. The customer service and after market care is the best I have ever had!
Everything about this theme is amazing. From the customer service to the quality and thoughtfulness of the functionality integrated into it. I use this theme for almost all my projects as a starting point. Its extremely customizable and has so many features baked in you almost never need to add on to it with plugins.
The customer service has always been excellent. Very responsive and just really a pleasure to deal with.
Thanks a million – for everything!! I will continue to buy and use this theme for all my new projects.
All the best Seymoorefrog
Hi seymoorefrog! Thanks for your feedback, and for the kind words from the whole team. It’s comments like this that spur us on to do our best!
Hi would you like to reply, either its theme option issue, or i am getting it wrong; on this page https://www.darsghah.com/paper-library/ I had used tabs, on loading page, it looks fine, but as long as you touch any tab to open, all sub-options of tab just disappear. though they are there. try check by clicking F.Sc Xi and then again home tab F.sc XII. do not go for SSC I & SSC II these both are empty. thank you
Hello!
From what I can see from here the right CSS classes are not being assigned and removed from the tabs as it should be. It could be due to one of your plugins maybe overriding Uncode functions, from here I can’t guess otherwise, since anyway the demo works fine. So I suggest you to disable the plugins that don’t come from Uncode and check again.
Let us know, best
Trojan alert when unzipping the theme
Hi, I was downloading the theme to work locally and Windows Defender will not let me unzip the theme, I have the following message:
Trojan:Script/Oneeva.A!ml
https://marketplace-downloads.customer.envatousercontent.com/files/333843164/uncode_main.zip?response-content-disposition=attachment%3B+filename%3Dthemeforest-An6Y58MG-uncode-creative-multiuse-wordpress-theme.zip&Expires=1620629810&Signature=CtObdaNjihQ8GAgaRskMhIvIXQV4z9JTleg4sk20ljKztreVlVLmJ1ZrOmsOKE~L~WDNLGCaPrPFF-HahE~cQNx0z4EMnZ57lZqmlmS8IbkdiPd9RA5beh98suA6fkd0VJgxPO-r~OphqLVyHDzGn6u35BmqPBLi~qQQqFTDqdCOAVSigKdVLW~oSEIjcksgQeBlJMg9-xQ7l9TZqS3XCBqULKsDVZHCWJQbYiBreSUCzitlq4C6Lp6daaTTp6Kk3lrjA4gCUdt~orp07d8-qBkqF3iLlO-XpdS8QQ72Q8iX1SvQnu1jFQGjbGzSCLe2sCSf~NRbekL-Z0CgKq302EFhF8xPmsw9S4aFL0KceHxnRDWblCl7NCVX~Sly~oU2IdnyeHQmkVbOWLfVSlCWp-FAfEFJKDHBIhG~4b~pEbVdwEBW6MND-bpDjPbcCXiATDpUT166JwBN8iBkXdTIlsHgYcK1wfTeMCq~mj0bXIjke0vdWUbBrAfghn5F-A~TXp~0by-~-OgFWEFVZlHYQmIq46WBpLbfKva2-TIEtySONKhL4URjZ1r09uSiM~yQP0QvB0RME~gLv-Q7mn8GO7MmX-uhHqvdN4iqozzpJnD-lctx1-oUiw6YYOflkxOfoWyIoc8uhg5QlscrRsHT2UGBQ6fo4y0exTHfN-B4qjc_&Key-Pair-Id=APKAJRP2AVKNFZOM4BLQ|pid:14144,ProcessStart:132651028148920091Can someone tell me what’s going on here?
Hi gonzaguegb! There is not any virus, this is a “false positive” from the Microsoft program you are using, as you can read in all popular themes pages, please follow for example: https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048/comments?page=819&filter=all#comment_26550701 Try to download the “Installable file only” since this is the theme. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately or in case, install the theme for you. Thank you! https://support.undsgn.com/hc
Thanks, understood.
Thank you for the confirmation!
Hey there! How are you doing? Unfortunately I’m facing 2 issues with the “Posts” element in the theme, and I hope you can help me to solve them:
1. “Blog posts”: I added the “Posts” element, but for some reason when I scroll down some posts are bugged – Some of them look very different than what I set. You can watch a video I made here (https://streamable.com/fl8v1w). Here is the page’s classic code so you can check how it was built: https://www.codepile.net/pile/0NGWRxNW.
2. Search page (content block -> Content | Search): The “Posts” element is there by default, but it doesn’t shows results according to my search. It’s showing the same posts no matter what I type in the search box, like it’s static. Here is the content block’s classic code so you can check how it was built: https://www.codepile.net/pile/xE13Non6.
Thanks a lot for your support!
Hi tovbar!
1. The problem is that you have the same Widget ID, while as for documentation and notes this should be unique: https://support.undsgn.com/hc/en-us/articles/213456809#&gid=1&pid=2
You have not activated the Dynamic Option that is the base for all dynamic queries: https://support.undsgn.com/hc/en-us/articles/213456809#&gid=1&pid=7
Working great,
Thanks a lot for your wonderful support!
Hi tovbar, and thank you for the confirmation!
Hi @undsgn team,
Is Uncode compatible with Dokan?
I purchased your theme and it works perfectly in all aspects, however I seem to be having trouble with the use of the Dokan multi-vendor plugin.
The plugin functionalities work fine, however, the vendor shop page does not display properly. The page is distorted, the site menu doesn’t display, etc. Did I miss a step or is this something you can help with?
Hi SirYS! We are sorry but from what I read in the Help Center it seems that this plugin bypasses or override some of the Uncode functionalities, and at the moment they are not compatible. In case you can try to open a ticket in our Help Center so the developers can see if it’s something easily fixable or ask for a refund if the use of this plugin (whose compatibility we don’t promote anyway) is fundamental for your project: https://support.undsgn.com/hc
Hello this is a presales question , do you have an example where for the blog posts (list of posts) the categoy and date are shown in the smae list. From your examples you either display one or the other. but never the 2 together! I would like to see and example. Also do you know os any advance blog search thats is siuted for your theme. Whereby I can search by date and category. Thanks in advance!
Hi yannism! Yes, probably we don’t have any live example but this is possible. Here for example you have the categories over the images (but they can also listed in the content part): https://undsgn.com/uncode/homepages/blog-magazine/ – https://undsgn.com/uncode/homepages/blog-masonry/
ok thanks so would it be / Date / Category / Title / In this order for example? As long as it is posible then that is fin. I will be working on a new project and would like to implement your theme again, Alos do u have any sugestions for an advance search plugin just for the news / blog? Thanks!!
For example this… https://undsgn.com/uncode/blog/blog-boxed-sidebar/ I do not want the category over the image (some times we might not even have images) ... so can it be where the content is? I asume this is possible?
Hello? Did u receive this? if u have an email I can send u an example of what I want. Thank you
Hi yannism! Please note that response time may be slower or completely absent during the weekend, as any office, we are open during the week working days.
There is an element that show them this way: https://undsgn.d.pr/gkmHjZ
Hey thanks for getting back to me, yes I understand, But I would need to change some details. So some minor customcoding might be needed. Can I email you an example of what I am trying to achieve? Been on your site but no email there. If this works then I will proceed with new theme licence, Thank you
Hello,
we don’t provide customization service unfortunately, if you mean that. However if you need to provide an example to get an opinion and you don’t want do share it with other people for some reason, you can use the contact form available on out profile page: https://themeforest.net/user/undsgn#contact
Best
Hi, is there a way for me to create my own portfolio without using the demo content? (without using the pages pre-built if that makes sense.) I’m having hard time trying to get the portfolio to work and I also deleted the main portfolio demo page oops. So now I am lost on what to do.
I’m trying to create a graphic design portfolio, and I want viewers to be able to click on my work and it opens in a new tab with the “details” and etc. I’m not sure if there is also away to do this with the regular page builder. I watched all the youtube videos and I am still lost.
Hi Ikg21! You have to excuse us but it is even more difficult for us to understand what you have to do and what your problems are, after all, we don’t even have an example screenshot of what you want to do. In Demo Contents, there are dozens of different configurations, both for the main portfolio page and for the portfolio pages themselves (which can be created either with the Page Builder with custom layouts and standard layouts). In all this, we do not also consider the Wireframes Plugin. So really, we need much more detailed indications of what you want to create and what are the problems you are experiencing.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Sorry my question was a lot. I’ll simplify it. Could you explain to me how to create and use portfolio pages?
Could you explain to me how to create and use my own portfolio pages? (Without having to use the pre-made demo portfolio pages)
Hi, if you have installed the Demo Contents you can check for example how are built these pages. This is a a static custom layout: https://undsgn.com/uncode/portfolio/centered-page-builder/
This is a dynamic custom layout: https://undsgn.com/uncode/portfolio/centered-dynamic-contents/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
