432 comments found.
is this theme support RTL ?
Hi there,
Thank you for reaching us!
Unfortunately, RTL is not supported. You can check our themes with RTL support in this article.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Hi, the time has passed since I bought the theme. My support period has expired. I’m just activating the theme. I am having some problems. Will you support?
-The photos I added in the cafe menu are not visible on the mobile website.
How can I make working days in Turkish?
I can’t enter the components page, wp gives an error (other wp-admin pages are working fine)
“A critical error has occurred on your website. Please check your site administrator email inbox for instructions.
Learn more about troubleshooting WordPress.”
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins. Also if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Because of this:
Your copy of the theme has not been activated. Please navigate to Barista Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.
I deregistered and re-registered the theme
and still the text warns me that the theme is not registered! :/
Hello,
Thank you for reaching us!
Please make sure that you updated the Edge CPT plugin to the latest version (2.2) as well. Take a look at the official Barista changelog. This is usually happening when the Core plugin is not updated.
Also, check this article on how to update theme and plugins.
If you need further help, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Thank You that advice helped!
Hi there,
You’re welcome
Support
Edge Portfolio part of
Qode Interactive
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How can I embed the working hours in the footer?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, is it posible to add customizations to a shop item? for example for a coffe, have the ability to ask if wanted with sugar for free, extra milk for 50 cents, etc (like uber eats)
Hi,
Thank you for reaching us!
The Barista theme uses the WooCommerce plugin for shop. You can achieve something similar by adding product attributes using variable products, and here’s a helpful article about this subject.
Let us know if you have further questions
Support
Edge Portfolio part of
Qode Interactive
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Does this theme support WP v5.8 yet?
Hi there,
Thank you for reaching us!
Our dev team is working hard at the moment on updating all our themes. We haven’t tested our theme with WP 5.8 yet. It would be best to wait until we release an official update, but you can also try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I’m interested in buying the theme. Could you please tell me if there are any moneyback guarantee if I realize that it’s not exactly what I want? Thank you.
Kind regards, Dmytro
Hi there,
Thank you for taking interest in our theme.
You can check official Envato Market refund policy in this link.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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Ever since WordPress has been updated Woocommerce Single Page does not load, you can not click on any links on the page what to do because I should be ready for the web site and do not work. Do not write the qodeinteractive web page because I registered but 10 minutes only writes to work and do not go to this way I can not do the question.
Hi there,
Thank you for reaching us!
Please try the suggestion from article in this link.
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you.
Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Thank you, it’s resolved. There was an update to the core but it did not update automatically. This could be fixed to indicate if there is an update
Hi,
We are glad that you’ve managed to resolve this. Thank you for your suggestion.
When updating theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, can I disable my theme on one domain to use on another?
Hi there.
Sure, you will have to deregister your theme on old domain first. Please read more about deregister process here. Please note that you can use your theme on one registration only.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
Where can I update this part on the footer? https://prnt.sc/15oxspn
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Edge Portfolio part of
Qode Interactive
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Can your theme running without Elementor, but just with WPBakery? I prefer the WPBakery visual composer since I’ve been using it far longer than Elementor. Please advise. Thank you.
Hi there,
Yes, you can import the WPBakery demo and use this plugin to edit and create your own content.
Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello, in the Edge Options under Logo we uploaded our own Logo but it still shows Barista Logo. What could be the reason. No cache plugin etc. is used on our site. Please advise. Thanks!
Hi there,
Please check if there’s a logo uploaded in logo options on the page and if it is please remove it. You may also find this article helpful – The Global And Local Settings Info And Troubleshooting.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, how can i change the main color: #c7a17a. In the edge Options until general main color it doesnt change. And how can i add more tabs in WooComerce?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Edge Portfolio part of
Qode Interactive
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Hi, Import demo failuare. just 4% Please help me
done
Hi there,
We are glad that you’ve managed to resolve this in the meantime.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi dear Support team, I bought the theme and installed and activate it. also installed all the plugins. Then I imported the demo template. But the demo template doesn’t show properly and everything is messed up. I already created ticket yesterday and waiting for reply. Please advise. Thanks
Hi there,
Please note that our support teams response time is within 24h and we do see that your request has been assigned so you will for sure get an answer as soon as possible.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Waiting for your response.
Thanks
Hello there,
Thank you for reaching us!
Shop pages like single product pages and category pages will inherit the title background image set in Edge Title options of the default Shop page (page set as shop page in WooCommerce > Settings > Products). You can also set header options in Egde Header options on the Shop page and they will also be inherited on single product pages and category pages.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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hello, i add a new edge slider but in which page can i find the demo slider?
Hello there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I use barista theme last 3 years and was great. But last time when i try to create new article at blog suddenly the header & footer do not loading at blog (lost them). If i disable this article everything comes back (header & footer). Any idea?
Hello there,
Thank you for reaching us!
Please check if you are running the latest 2.0 theme version and that core plugin is also updated to the latest version (please see change log).
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
Let us know if this was helpful.
Support
Edge Portfolio part of
Qode Interactive
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Thank you for your reply. I will do it and i will inform you.
Hi there,
You’re welcome! Keep us updated
Support
Edge Portfolio part of
Qode Interactive
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After installation I have problems with my host, the I have reset all system, and now when trying to set my purchase Code, the system return the my code us being use in other domain, but domain is the same
Hi there,
Thanks for writing in!
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Edge Portfolio part of
Qode Interactive
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Pre-Purchase query,
I see that your theme id not updated from last 4 months , will there be any outdated files when i install your theme?
Hi there,
Our theme is compatible with the latest version of WordPress. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-ThemYour theme will work fine with all the latest versions of WordPress and bundled plugins.
Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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