Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi, I think there is a general problem with your theme and CLS with mobile, results over >0,25 are considered slow sites and unfortunately google will penalise us. Right now I have CLS= 0.54, managed to correct other google speed factors but not CLS.

Are you expecting to solve this?

I love your theme and wouldn’t like to change but seeing other theme results as shoptimizer (CLS = 0) really makes think.

My support license has already expired but I would like to receive an answer. Thanks for reading.

Hi,

It’s not only about Flickity (the slider module of Flatsome). Google Chrome Team is also working on the CLS bug of Chrome.

https://chromium.googlesource.com/chromium/src/+/master/docs/speed/metrics_changelog/cls.md

Hello, presale question, What are the premium plugins included with the theme?

Hi,

Flatsome doesn’t come with any premium plugins.

On the responsive mobile layout the footer continues to say UX Themes. Is there no way to edit this?

Hi,

You can edit that area from Flatsome>Theme Options>Footer>Absolute Footer -> Bottom Text – Primary

Hello How can I do a button to dial a number Call Us

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I have one problem. user_meta are deleted a few days after activating the theme. My client has a theme license. All my files and plugin are original.

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hi, My client asked me to create different sub domains for different region like us.storename.com , uk.storename.com , in.storename.com etc… Do I need to buy a new license if I use the theme in a subdomain? please help me with this

Hi,

As long as the sites are in the same, only different languages, one regular license will be enough.

Yesterday I wrote: the ux builder doesn’t work, the page looks charging and don’t show the options to choose elements, that’s occur whit all the pages, I’m using the child theme and the flatsome main alone, but doesn’t work with both. I’m using the last WP version. Thanks.

Someone supported my request and answered this to my mail: Can you try after installing the “Really Simple SSL” plugin? It seems like a mixed-content problem.

I’m very greatful because your help was very quickly and nice, really thanks Flatsome team. REALLY REALLY AN EXCELLENT SERVICE

Hi,

Thanks for letting us know it worked :)

I am thinking to transfer my website from arakhost theme to this one

Hi,

If you have concern, you can join our official Facebook Community and get the opinions of our users (+28K). Please don’t forget to accept the group rules of the Facebook Community if you decide to join.

Does is support WP Bakery?

Hi,

Flatsome comes with its own unique UX Builder. If you want to use WordPress Bakery, you can use it. But you can’t use both on the same page.

Hello, i’m having an issue. How to make Banner Slider dots into image thumbnails?

For example to show rest of slider banners images as thumbnails instead of showing dots?

Hi,

Flatsome uses Flickity for sliders. It’s not possible without custom coding.

Hello

I am using a page layout for the products but when I try to modify one independently, the content changes in all of them.

Is there a way to use a page layout and unlink only to page?

I hope you can help me

Thanks

Hi,

Yes, it’s possible. Please take a look at this doc.

the ux builder doesn’t work, the page looks charging and don’t show the options to choose elements, that’s occur whit all the pages, I’m using the child theme and the flatsome main alone, but doesn’t work with both. I’m using the last WP version. Thanks,

Hi,

Can you submit a support ticket here?

Hi there! I want to add a widget to my site to show reviews. I made the page with the UX builder, but the code provided by the review company is a JavaScript code. The builder itself can read the JavaScript code but it’s not “readable’’ for the final live page. I also added the code to the widgets of footer 1, but this is also not a solution. It’s also not a solution to put the script in the header or footer with “script” tags since it’s not a generic code that should be in the header or footer. Instead, this code has to be somewhere in the page builder. Is this just not possible in Flatsome? Or is there maybe a workaround?

Thank you!

Hi,

WordPress strips the scripts used in the content. You should enter such scripts in Flatsome>Advanced>Global Settings>Header Scripts / Footer Scripts. Also, you can create a shortcode for that script. I suggest you contact a professional if you don’t have enough coding skills.

Hello, I used your theme, everything is fine, but I ran into a problem. I have some plugins that cannot be displayed in Custon in the layout of a custom product page, but can be displayed in other layouts. I sent you an email yesterday with a link to the image. Hope you can help me solve the problem. thank you.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, i’m looking for a theme tHello I am looking for a design that displays 3 columns of products in mobile view. Is this possible with your theme? Or are the 2 columns set?

Hi,

You can view products on mobile devices in up to 3 columns.

Hi, I jump to the next page and it doesn’t start at the top of the page. This link shows the problem. https://tacticalshop.ie/GoRecord5-9-2021.MP4

Setup or other problem?

Thank you!

Hi,

Can you submit a support ticket here?

I have already sent but have not received a reply.

I have a WebHosting with WordPress 5.7.1 and WooCommerce 5.3.0 (latest release). Could you confirm me please if that are compatible with the Flatsome Theme, please ? in order to buy it

Hi,

Yes, the latest version of Flatsome (v3.13.3) is compatible with WordPress 5.7.1 and WooCommerce 5.3.0.

Hi, is it ok to update to woocommerce 5.3.0 ? Thank you

Hi,

That’s a version mainly focused on WooCommerce Blocks and WooCommerce Admin. You can use it with the latest version of Flatsome.

Great, thank you!

I’m sorry, I made a mistake.

Hi,

What mistake? :)

I’m sorry. I made a mistake.

I made a mistake in input.

Hello , the menu mobile not working the console show this Uncaught TypeError: jQuery(...).resizeselect is not a function flatsome.js?ver=3.13.3:58 Uncaught TypeError: Cannot read property ‘open’ of undefined THX

Hi,

Can you submit a support ticket here?

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