23247 comments found.
Hi,
In my account when trying to edit billing information, it says that some unvisible fields are required, but as long as they are not visible on the my account page, i can’t update profiles. – how can i get these fields to be shown in the my account page under billing info? https://gyazo.com/c9d650da3c3f0ead1bd694e7f948ac27
Hello, @Jonas-Delfi,
That might be from your site any third party plugin or from customization, so please deactivate all the third-party plugins and check back your site after removing the browser cache and if that will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, or if you are using Child theme then activate the Parent theme and check back, If still you are facing this issue then please remain all the third-party plugins deactivated on your site and contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
I have been playing around a bit with Yith checkout manager and added some custom fields for the checkoutform etc. Will you be able to insert these 5 fields to the billing info in my account? https://gyazo.com/c9d650da3c3f0ead1bd694e7f948ac27
Hello, @Jonas-Delfi,
I am sorry but that is not possible using Theme Options and this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
6.0.7, you’ve broken the header [again]. Menu and entire header have vanished after 6.0.6 > 6.0.7 update.
Hello, @paulcowling,
Can you please share the screenshot of your issue and the Live URL of the site on which you are facing this issue so that I’ll check and help you out with possible solutions?
Regards, P-THEMES.
I have now rebuilt the custom header + custom footer – long story short the 607 update removed the inclusion of the custom header (it is a template block) and the custom footer (also a template block) so i just rebuilt the header from scratch as i couldn’t see where else to get this to be echoed in, the footer i have re-added using the ‘use custom footer’ on widget 1. URL is clientarea.webfrog.co.uk/nerrad/dev
Hello, @paulcowling,
Well, sorry to say that but we did not encounter such an issue while updating the Theme, it might be any other cause on your site but not our Theme, please always try to update the Theme by following this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
If still in future you will encounter such issue then please contact us via our support system at the same time when the issue appears on your site so that we will check it for you on your site.
Regards, P-THEMES.
Your response is poor; the issue still occured and as i was amending only content for a client when i noticed the update available, ran the update then immediately spotted the vanished custom header & footer, the issue is absolutely your update. We use your theme for a host of clients, the response and lapse approach to paid support is getting worse each time with you guys. Elsewhere next time i think.
Hello, @paulcowling,
I am sorry I can understand your pain, but you have to understand that this is not our Theme issue, If you want I can show you the update process at my end on my test site as well and all the other Customers are also using and updating the Theme but not reported such issue, so please try and understand and if still, you are facing this issue then contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
I updated 6 other sites this AM after backing them up following the issue experienced yesterday – 2 others suffered the same issues and were rolled back accordingly, 4 did not suffer the issue/reset and updated successfully. I am struggling to pinpoint the exact setup that leads to this happening, but i promise you it is absolutely theme-oriented given 1 of the others i updated this morning is a testing environment for another site we are building, has zero plugins outside of the theme-option necessiatated ones (CF7, WC, WPB, SRev) therefore has no external elements affecting/causing this other than the theme update.
Tell me where the custom block-built header is set on header-builder, that might be a start – the update essentially removed this setting and as i couldn’t find where to re-set this option i just built a new header in customiser. The footer option (also reset following update) was re-added as mentioned in my first post via the theme options > footer > custom footer > widget 1 (add block shortcode) and set to 12/12.
Hello, @paulcowling,
Look you simply wrote this as well, If on a couple of sites the update works fine then it makes sure that the issue is not from our Theme because if the issue is from our Theme then it must have appeared on your those sites as well where it did not occur.
So its a request now, that please try and understand and contact us via our support system with this thread link so that we will check it for you on your site, without checking and debugging we can not suggest you any solution as because the issue is appearing on your site only.
Regards, P-THEMES.
Because I use elementor How do I use WP Bakery
We have replied to your duplicate thread here: https://themeforest.net/comments/26610029
Hello, Search part is not displayed properly in mobile
https://ibb.co/wgvJjppHello, @rtrmax,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media (max-width: 991px){
#header .searchform-popup .searchform {
width: 300px !important;
}
}
Regards, P-THEMES.
Please reply to my question, it has been one day. my website: https://www.ghbag.com/ I have submitted a question: https://smartwave.freshdesk.com/support
Thank you! You’ve solved my problem.
You’re very welcome!! 
We are always here to help you out in solving your issues.
Hello, for some reason when i go to Dashboard->Appearance->Themes, i can see only the main Porto theme but not the Child theme. Can you explain me why? Will this cause any problems to my site?
Hello, @parisalex,
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
Regards, P-THEMES.
Thank you very much problem sovled
You’re Most Welcome!!
Hello please can you help me i am getting error: IP Address is blocked can you please whitelist my IP? My site is www.gethealthco.com
Hello, @Bearbunnynet,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hello. Tell me, how can I deactivate license? Site no longer exists. Thanks.
Hello, @NaumKo,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
The license is not available, I have two purchases of the theme, maybe you did not deactivate it?
Hello, @NaumKo,
Done reset another one as well. please check again now.
Regards, P-THEMES.
Hello, Is it possible that I change the page editor from wp bakery to elementor that keep the layout content? wp bakery is not user friendly
Hello, @potterleung0422,
No, sorry to say that but this is not possible, you can not use the one-page builder on/with the content imported with any other page builder, it will destroy your site layout.
Please read the below listed threads:
https://themeforest.net/comments/24196457
https://themeforest.net/comments/24419950
Regards, P-THEMES.
Your ip address is blocked as spam!!!
I have a problem updating the template. “Error: Your ip address is blocked as spam!!! ”
The domain is https://www.netkrone.de/
Thanks for fixing the problem.
Hello, @ilkeria,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hello. Can you reset my purchase code? I canceled the domain I used when I purchased the theme.
Hello, @workinteamtr,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi I make a translation into Russian with the plugin Loco Translate. The translation well and all words is saved in files. But nothing changes in the Theme Options. Can you advise anything ? Thanks.
Hello, @denlvov,
Have you completely translated the Theme and Porto Functionality plugin language files in your desired language? If not then do it and check back and if yes, then we have to check it on your site but after extending your support extension because your 6 months of support period is expired from 31/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @denlvov,
That is what I told you above in my last reply, for translating the Theme Options, you have to Translate the Porto Functionality plugin language files and Theme Language files as well.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 31/12/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello. How many percent of the Porto Functionality plugin do I need to translate so that the translation I need appears in the Theme Options ? The Porto Functionality plugin does not contain the words that are in the Theme Options.
Hello, @denlvov,
We have to check it on your site, can you please share your site WP-Admin Login details with us via our email newsmartwave@gmail.com with this thread link as well so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, why all the menus(main,top nav,secondary) appear in mobile menu .how to show one of them?
Hello, @samann_h_mikhael,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media(max-width: 991px){
ul#menu-secondary-menu {
display: none !important;
}
#side-nav-panel .menu-wrap:nth-child(3) {
display: none !important;
}
}
Regards, P-THEMES.
I downloaded from Theme Forest, my WordPress theme option After installing this, when I want to customize, it is no longer customized. I think there are some bugs in the theme file. Please check to see what the problem is. When I change something and click on save, it takes me to my 404 euro page. Although everything is my premium. I have tried this 4/5 times.
Hello, @remonatif,
There is no such issue with our latest Theme, Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and Page Builder and Porto Functionality only and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 30/12/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
My IP is blocked as spam. Can you please whitelist it?
Hello, @carson2202,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Awesome! We love hearing this, @zoho_media!!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead Cheers!
hello, i changed my domain and i would like to add a lisence site in the new
Hello, @plasm18,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, How can set up a filter by brand and by tag? I have assigned a brand and tag to products, but i cant find corresponding filters in standart porto settings.
Hello, @Starex-2020,
If you want to set those filters in sidebar of Shop/Category pages, then you have to set/use the the “Filter Product by Attribute” widget under “Woo Category Sidebar” and set it as per your requirements.
It is under Appearance >> Widgets.
And for Product Tags, you have to use “Product Tag Cloud” under same widget and it will work for you.
Regards, P-THEMES.
Dear Support Team, thank you for your reply. But unfortunately this is not the solution i am looking for because of the following reason.
1) IF i put tags cloud in category sidebar, then all tags for all products will be shown in each categories. How can I show only those tags which relate to the given product category? For example, if I call the product category “Shampoo” I would like to see only tags related to “Shampoo”. In your suggestion, all product tags are shown in Category “Shampoo”. I have many tags which do not relate to shampoo.
2) Is there any other way how can I assign a filter for Brand without touching the attributes? I mean, I have already assigned Brands to each product. I am looking for simple filter which will filter only brands.
May be there is a paid plugin which you recommend. I have heard of AJAX filter, does it do the filterin job for brands and tags?
Hello, @Starex-2020,
Sorry to say that but both of your tasks are not possible with the help of Theme Options and sorry to say that but we have not tested any of the third-party plugins for this reason officially till now with our Theme so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements otherwise, this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
Hello, @christian68,
That is coming from Header Builder, you have to go to Porto >> Theme Options >> Header >> Header Type >> Header Builder in Customizer:
And from there, you have to remove Main Toggle Menu element as showing below, after that publish it and check back your site after removing the browser cache.
Regards, P-THEMES.
Thanks and please tell me how to change these icon colors https://prnt.sc/12zs8hc also the heade i have applied in incognition its showing the way i want but here where i took screenshot its not showing the contact us and number along with search
Hello, @christian68,
Please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
i think i fixed the checkout only tell how to make the icons other color
Hello, @christian68,
You have to edit your home page and you will find the “Porto Info Box” element set there, you have to edit it and change the icon color as per your requirements.
And for changing search Icon color, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .searchform button {
background-color: red !important;
}
Regards, P-THEMES.
Thanks much it worked , loved this theme and referring to other too . 2 more things if you can help https://prnt.sc/132otf0 cant this menu be inline like Top picks in one line 2nd thing when i scroll down on the homepage the footer is hidden under the main content and it shows when i fully go down . when i scroll up the content overlaps the footer i want it to be sticky see at https://tdmotion12345.wpengine.com/ screenshot may help you https://prnt.sc/132ox6m
footer issue i fixed my self
Hello, @christian68,
1. For Menu Items is a single line, Please copy and paste the below-given CSS code to Proto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#menu-main-menu > li a {
width: 100% !important;
}
2. Sound’s Good!!! that you have managed to solve the issue by yourself..
Note: If you have any issue remaining or a new issue then please generate a support ticket via our support system for every single new issue you will face, out team will be happy to assist you.
Regards, P-THEMES.
Hi i tried to open ticket but it says 404 forbidden Here are few minor things i need your help
1. Need to reduce gap between search bar and header links 2. Move the search bar over the left slightly allowing everything else to shift too, like the shopping cart top right. 3. Tighten up the bottom footer section better
If i can get vode and i can set values myself
Thanks
Hello, @christian68,
Please try it on proxy or on any other computer with a fresh new browser and some other internet as the support system is working fine for us and for all the other Customers.
Regards, P-THEMES.
Hi, how to add live search in shop page sidebar ?
Hello, @samann_h_mikhael,
Sorry to say that but this is not possible, Live search feature has been designed only for the header and it only works in the header, so this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
