23247 comments found.
Hello. After updating the WordPress theme, the site stopped displaying. I need urgent help.
Hello, @DialDmt,
Please make sure that you have updated the Theme required/recommended plugins as well, like Porto Functionality and Page Builder plugin, If no then update them and check back again after removing the cache and if this will not solve your issue then please contact us via our support system with your site WP Admin and CPanel Login details so that we will check it for you on your site.
Regards, P-THEMES.
Helped me, but the problem is not resolved. After the second refresh of the page, the design disappears.
Hello, @DialDmt,
Then that might be the cache issue from your server end or on-site or the browser cache, try to clear the server cache and then site and check back otherwise, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
‘Your ip address is blocked as spam’ I can’t update the theme
Hello, @ttse7en,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hi, what if the “porto functionality”, which is required, failed to install?
Hello, @divtechnology,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Hi, I used portpholio shortcode but why view only timeline not show as masonry? [porto_portfolios view=”full” columns=”2” cats=”545” view_more=”true”]
Hello, @samann_h_mikhael,
You have to use the layout as messonry in element setting and then it will work for you, please try with the below given shortcode:
[porto_portfolios portfolio_layout="masonry" cats="”545”"]
Regards, P-THEMES.
Hi, I had issues with my web host and was unable to log into my wordpress admin panel. So I switched to dreamhost. Now that I’m trying to redownload the theme, my purchase code doesn’t work because it still active under my site hosted by cloudways. Can you please deregister my code for the site so that I can use it again?
Hello, @j_jackson193,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you!
You’re Welcome!!
My code not working. Error connecting to Envato API. Please try again later. Please help me sort out the problem.
Hello, @withmasum,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
I have a problem. “Error: Your ip address is blocked as spam!!! ”
The domain is http://www.dilvinbeauty.com
Thanks for fixing the problem.
Hello, @omerfarukaltindag,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi,is there short code for mini cart button and wishlist button and how to use the custom menu in header builder
Hello, @samann_h_mikhael,
No, There is no shortcode of the mini cart and wishlist buttons, if you want to use them in header builder, you have to use the elements of these as showing below:
You can use Custom HTML element in header builder, and use Custom HTML code to create your Custom Menu as showing below:
Regards, P-THEMES.
Hello, @zakehre,
You can remove it from Porto >> Theme Options >> Post as showing below as per your requirements.
Regards, P-THEMES.
The system absolutely searches for the https and not finding it yet as the site is under development, after the click I am directed to the first site with https on my server.
I need to check all the flow and make sure that the system remains in http.
How can I do?
Davide
Hello, @net_daniele,
I am sorry but I am unable to understand your issue, If possible for you, can you please share the small video clip of the issue with us via our support system with your site WP-Admin Login details so that our team will look into it for you on your site.
Regards, P-THEMES.
Hey, i have an error on the backend of my website: Warning: Declaration of Axiom_Plugin_Updater::download_package($package) should be compatible with WP_Upgrader::download_package($package, $check_signatures = false, $hook_extra = Array) in /home/familyla/public_html/folderWP/wp-content/plugins/masterslider/admin/includes/classes/class-axiom-plugin-updater.php on line 304
What does that mean?
Hello, @icommerce_63,
This is not our Theme issue but this is your WP or any third party plugin issue, please read the below-listed threads:
https://wordpress.org/support/topic/error-after-update-145/
https://wordpress.org/support/topic/wp-v5-2-2-and-ms-pro-v3-2-7-axiom_plugin_updater-error/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 26/09/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello. I’m looking for a way to deactivate my current license. The website doesn’t exist anymore and I have no way to deactivate it manually. How should I proceed? Thanks a lot!
Hello, @superjefferson,
I can see there is no license activated on any of the site with your Envato name: @superjefferson can you please try again, Hope that will work for you.
Regards, P-THEMES.
Thanks for this fast answer. Unfortunately, my purchase code still gives me the “This code was already used in <domain name>” error… 
Hello, @superjefferson,
Can you please share the site URL on which your purchase code is activated?
Regards, P-THEMES.
Sure thing. The domain name was “scentral.studio”. Thanks!
Hello, @superjefferson,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
It worked, thanks a lot!
You’re Most Welcome!! 
Hi there, the WooCommerce translation is not working very well. For example, Billing details, Shopping Cart, Checkout, Order Complete, View Cart, 2 Items, Proceed to checkout
Hello, @GENCTUERK,
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto-Functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
Regards, P-THEMES.
Thanks for advice. But this doesn’t work.
Hello, @GENCTUERK,
Then please contact us via our support system with your site WP-Admin Login details so that our experts will help you out in solving your issue on your site.
Regards, P-THEMES.
Are you kidding me?? You told me to open a ticket via support system which I did. But instead of solving the problem you response with the same standard answer that you wrote 2 days ago. What a great support??!!
Hello, @GENCTUERK,
I am sorry for the inconvenience but I and the support team work differently, and in different time zones as well, they only work on the support system and I work here, so how would they know that you already got the reply on the support comments section? Have you provided them this thread link or screenshot?
That is the reason for the misunderstanding, but please do not panic, you will get the solution and next reply to your support ticket soon. Please be patience.
Regards, P-THEMES.
Hey! I need help. I cannot translate the names in the wishlist table. https://prnt.sc/132o94v I use loco translate and cannot find in which plugin to register the translation. Thank you
Hello, @DialDmt,
Please watch and follow the instructions showing in the below-given video I have created for you.
https://streamable.com/9kx8i0
Regards, P-THEMES.
Hello, general question. I have buy this theme “Digital Agency 2 Dark” that is business theme. How hard is it to make it working like e-shop? Is this possible?
Hello, @parisalex,
You have to Install the WooCommerce plugin and set up your shop by following the WP official Forum here: https://www.wpbeginner.com/wp-tutorials/how-to-start-an-online-store/
Regards, P-THEMES.
Hi, When Elementor Template used in product categories, theme options – page layout – pagination – Products per page – view mode – not working properly. URGENT
Hello, @scubeedutech,
This is because those Options are for the default pre-built layouts, and if you are creating your own layout with page builder using Porto Template Builder then those options will not work, and you have to set it using elements possible options, Otherwise, this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
Hello, @plasm18,
For changing the image, you have to go to Appearance >> Menu and edit the Main Menu, now you have to find and open the Menu Item as showing in the below-given screenshot and change the image as per your requirements.
https://postimg.cc/N9gkpFpX
And that bottom Brands part is coming from Blocks, If you open the second Menu Item, you will notice that the block slug name has been set for it as showing below:
https://postimg.cc/XpwX7LVV
so it means that part is coming from blocks, you have to go to Porto >> Template Builder >> Blocks and finds and edit the particular block and change anything from there as per your requirements.
Regards, P-THEMES.
Hi, I also create page for products with offers price but this page not get the same functionally of woocommerce shop page can I achieve this approach with theme options or I have to edit woccomerce pages by developer
Hello, @samann_h_mikhael,
The functionality Shop page has can only be work with Shop or Category pages, if you have created any Custom page then you have to Customize the functionality with any third party developer as there is no such option in our Theme for it to show the Custom Page as with same functionality as Shop page has.
You can show the products, categories on any of the Custom page using Theme elements, but you can not show the Filters on that page as shop page has…
Regards, P-THEMES.
Hi, I create custom product page with porto theme builder but I need to know how to show product attributes I have products with type (simple,vatiations)
Hello, @samann_h_mikhael,
The attributes will only show/work with variable products and when you are using Elementor page builder on your site for creating the custom product page and want to show the attributes then you have to set your product as a variable product and then use “Add to Cart” element in Custom Product Layout Builder, it will show the attributes as well.
Regards, P-THEMES.
