490 comments found.
Does this integrate with woocommerce? How can users register and login?
Hi there,
Thank you for taking interest in Roam theme. Yes, you are able to use WooCommerce with our theme. The theme is fully compatible with WooCommerce version 4.6.x.
Also, please note that tours are not connected to WooCommerce. We implemented Paypal as online payment, or if you disable Paypal you are able to arrange payment personally with your customer after sending a booking request.
The theme is coming with the Mikado Membership plugin, so users will be able to register and log in. To enable registration on your site, you will have to navigate to Settings > General > Membership and check Anyone can register here.
If you have any further questions, please let us know.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I want to get this Wordpress template but I sell tour’s, travel packages, transportation, cruises and car rental. I need an hotels section (hotel packages, hotel details, etc), transportation section, cruises section & car rental section.
It’s possible to get it on this template?
Thank’s, Amazing work!
Hi there,
You can only sell tours with Roam. Adding other items would require additional coding, but this falls out of our support scope.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I’ve noticed you sell some very similar themes that are made for tour booking. I’m not sure which one to choose. Are just the looks different, or also the functionality?
Hello there,
Thank you for taking interest in our theme.
Could you please let us what would you like to achieve so we can give you more precise answer?
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you.
I’m looking for a theme that focusses on tour-booking.
- I have one-day tours only, but tours occur multiple times. - I would like to monitor the bookings, if available spots can be displayed on the frontend, that would be great. - I would like visitors to be able to filter by categories and tags. - I would like them to be able to pay using more options than only PayPal (so maybe through WooCommerce, but without having to make a product of each tour). - I would like to be able to adjust confirmation messages and emails.
Hi,
You can add any tour dates and number of available spots in “Mikado Tour Booking” section in tour single pages ( screenshot), however there is no option to display number of spots in tour single pages, this is tracked in the backend.
For filtering tours you can use search form displayed on this demo page.
The booking process isn’t integrated with WooCommerce, and there is only a PayPal integration for online payment. If PayPal is disabled, you could arrange payment personally with your customers since you’ve got an email about a reservation.
Confirmation messages which appear when user makes a booking and email texts can be adjusted/translated using the translation plugin like Loco Translate.
For more detailed overview of theme options please check the theme’s documentation in this link.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
(URGENT) Hi, I need customers to book tours without login. How can i do that? if i logged in as a admin or other user, the book now button is visible. But i need Book now button to be visible even without login. https://ibb.co/Vtpr1dJ
I will be waiting for your reply. Thanks In advance.
Hi there,
This functionality was added in version 1.7 of the theme. The user is now required to log in in order to be able to book a theme. Unfortunately, there is no option within the theme to disable this.
Please submit a ticket at our Help Center and one of our support agents will assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I mean to book a tour not the theme. Please double check the question I have asked and see the attached link for the screenshot reference. Waiting for your reply. Thanks
Hi,
We are sorry for the typo. The user is now required to log in in order to be able to book a tour (please see change log).
If you wish to revert the change, you need to edit the file located at wp-content/plugins/mikado-tours/post-types/tours/templates/single/booking-form.php
Please submit a ticket at our Help Center and one of our support agents will assist you further.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can you guide me to which code snippet to be changed? To book tours without login.
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will investigate further.
Thank you 
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I canceled a reservation in the booking section but the availability is not updated. How can I solve? Another question how can I insert the map within the tour in the Location section? Thanks so much
Hi there,
Please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, it does not allow me to open the ticket due to the expired license. How can I solve? as it is a known problem. I state that I have deactivated Paypal. In the back office area, even if the status is changed to “Canceled”, the date is always committed. Greetings
Hi,
You can extend support by following instructions from this article – General Info On Support Expiration.
We haven’t experienced this issue on our local installation. As we do not have enough of information in order to be able to help you we would appreciate if you could reach our support team and they will investigate this and assist you further.
To use google maps on single tour pages it is necessary to generate and use Google Maps API Key as explained in this article – How To Generate And Use The Google Maps API Keys.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear Support team, I love your theme but see there are no new update since october 2020 and form there, a lot of wordpress updates and this seems not good for me… let me know if you will continue the support and updates of the theme and maybe would buy it! thanks
Hi there,
Our theme is compatible with the latest version of WordPress. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-ThemWe can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI, Please help me with the below questions 1. I need assistance with the about page, I needed to customize it to have only 3 rows on the WP bakery page builder’s “Mikado Icons with text” not 4, so I deleted 1 row but now when I update the website the empty space shows where the deleted row was. How do I fix this? How do I move the rows perfectly to only fit 3 rows without leaving blank spaces?
2. On the Home page, How do I make pictures to fit in the slideshow picture containers on Mikado destination slides?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello I’ve tested the theme’s pages’ Speed using PageSpeed Insights and It show that the pages speed is 10% on average on phones and does not exceed 40% on computers, Do you have a plan to make your theme’s pages more fast?
Tnx
Hi there,
Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I have an issue with the destination item. I want to keep a destination in the draft but it still shows up in the image carousel (which displays all the destinations) on the site. The destination is also displayed when it’s in the trash. Can you help me please ? Thank you
Hi there,
Please send us a mail and include your purchase code and one of our agents will investigate.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, The Search box tour doesn’t work, when I type a tour name, this phrase appear “We haven’t found any tour that matches you’re criteria” Help me. Here ir the site https://livetours.mobi
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have an issue. There is a blank space in iPad between top bar and the slider https://livetours.mobi. Help me
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, how can I link the “Revealing info list” page to the menu:
https://roam.qodeinteractive.com/tour-search/?view_type=revealing&type%5B%5D=vacationThank you
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! i would like to test a backend of theme. It’s Possibile?
Hello there,
Thank you for reaching us!
Unfortunately we don’t have testing environment available. You can check theme’s documentation here for more detailed info of theme’s option. Also, if you have any additional questions you can always ask us here.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how can I remove the side area icon in header?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, i bought your theme few days ago, i have installed the theme properly. but i can’t get the demo installed (import), i have fixed all the requirement in the server to get it work, even after that it begin the process from 0 to 80% and never finish. so plz could you install the complete demo for me. Waiting for your answer plz.
Hello there,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi great theme am very happy with it 
can i disable the search feature on header and also the part that brings up the side menu popup can i get rid of that aswell thank you
Hi there,
Thanks for writing in and glad you like the theme.
Of course, you can, you will find them located in the Appearance > Widgets > Header widget area where you simply can remove the Search and Side area Opener widget.
We hope this helps and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I would like to ask before I buy your theme if you propose any booking plugin for the tours. I need to have availability for group tours (depending on the maximum number of person for each tour). Also can a customer pay using other payment methods and not only Paypal? Finally are you going to have any updates because the last one is 5 months ago. thank you
Hi there,
We have our own custom booking module. We haven’t tested any other plugins, and integrating them with our module would involve additional coding, which falls out of our support scope. Grouping tours is not possible, and PayPal is the only payment system integrated with our theme. Changing all of this would require additional coding, which falls out of our support scope.
Regarding updates, Roam works fine with the latest version of WordPress and bundled plugins. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-and-5-6-Updates-And-How-To-Solve-Them If you choose to buy Roam and want to update the bundled plugins, you can contact our support agents on our helpcenter and they will provide the latest versions. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-TicketLet us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I cant do registration the theme. How can i do that? (I cant do base import)
Hi there,
Thanks for writing in!
By your comment, we can only assume that you do get “Please Wait…” while you are trying to register the theme
So please check this article that might help you here.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I recently purchased this theme and so far it has been great. I am still new to WP so having a little trouble setting up all the pages as I would like. Can you refer me to someone who can assist with customizing this theme and some of the pages? Thanks in advance.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Guys… are we able to change the tab names on the single touring item… e.g. from “Tour Plan” to “Typical Day” or anything we choose?
Hi there,
All our theme labels are translatable and you can read more about it here.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi… sorry I don’t want to translate it to a different language.. I want to change the tab labels to represent a lodge/guesthouse… not a tour hence my question above to change tour plan / itinerary to typical day?
Hi there,
You can simply translate it to another label, it does not necessarily need to be in a different language.
Anyway if you do not wish to do this like we suggested you can always try to change the text labels from theme files. For tour tabs you can check this file:
wp-content\plugins\mikado-tours\post-types\tours\helper-functions.phpWe hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
