23247 comments found.
Can you please reset my purchase code? I just moved my domain name. Also is there a way to reset it myself without asking you every time?
Hello, @neyona,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi, I’m trying to update the required plugins but it says: Your ip address is blocked as spam!!! I have a licensed version of Porto theme. How to solve this?
Hello, @salt90,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi, thank you. But now it says “the code is already just in (an other domain)”. This is an old test domain. Visual composer does not work anymore on my webshop now… How to fix this?
Hello, @salt90,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Thank you!!
You’re Most Welcome!!! 
Hi, In Mobile view in shop/categories page, After Choose filter option, side navigation appears, but after choosing filters, couldn’t get back to main page to view products. how to include close button in the side navigation?
Hello, @scubeedutech,
Sorry to say that but this is not possible, as there is no such option in our Theme for it, and the filtering works on Ajax so it will not get back to the main page but you have to tao on the screen of the mobile which is empty and that will close the sidebar on mobile.
Regards, P-THEMES.
Good morning,
I’m having a tonne of responsive issues on the following website: https://vapourtec.vulcanstudio.co.uk/
Hoping to sign this off as complete this week but looks like I’ll have a lot of work cut out due to the theme elements not working as they should.
Here are some examples that I’m referring to:
• Buttons look great on desktop but awful on mobile: https://imgur.com/dA2YHac • Text overlapping background on this section: https://imgur.com/aL5X4tG
Also how do I remove the “Default Welcome Message” in mobile menu?
Thanks in advance.
Adam
Hello, @vulcanstudio,
These are small CSS issues and we have to check them on your site for solving them for you, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and solve them as well.
Regards, P-THEMES.
Hello, I want to turn off wordpress version that you put in all css/js files enqueued. How can I do that? I want to be able to put my own version
Hello, @smartKISS,
Sorry to say that but this is not possible, as there is no such option in our Theme for this, so this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team at or hire a developer.
Regards, P-THEMES.
Hello, shall I know if theme will be working if installed on subdomain? We would like to create testing subdomain for practicing before do the same changes for life website. We have purchased your theme for single website. Thanks for reply
Hello, @LukasSiroka,
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
Thank you for answer, I can see, However, maybe I did not explain it enough. We, off course, do not want to bridge any rules, nor get penalized. The testing subdomain where is Porto theme will be just for testing practices as many times there is a problem with plugins, theme or wordpress. Any difficulties may arise so nobody of our clients will get affected. Testing site will be set to: analtical tools OFF, maintenance mode ON, indexing OFF. Nobody will never see testing site, it will be just for our testing practicing before we make updates on life site. Do you think, it is ok? I have read your links but it mentions only when you create your site that is testing on subdomain before migration, I guess.
And these lines was reply from Envato:
Unfortunately, item registration/verification is handled by the author of the item. In this case, the author would need to review this request first.
We suggest that you contact the author of the item and request more information about this as they will have far greater knowledge of their own item. You may contact the author through the following links: ......
....so it seems like it is up to your decision if it is ok?
Hello, @LukasSiroka,
If you want to test you can go with the above article that I already shared with you but one license will be activated on any of the sites at a single time, whether it is testing or live site, for moving it to test or live site you have to follow the above article and this is the only possible way, otherwise, you have to purchase another license.
Hope that makes more sense and clear enough now.
Regards, P-THEMES.
Latest update appears to have caused the “View cart” button to permanently be visible on the single product page rather than only appearing once an item has been added to the cart
Hello, @jedi7777,
Yes, we have added this functionality in our latest update of the Theme and it is the latest feature so user can easily navigate to cart page without adding the product into cart to check if there is already some items in cart or not, so you can not change it.
Regards, P-THEMES.
That makes no logical sense. If an item has not been added to the cart why would a user need/want to go and check it only to find it’s empty. Further, that’s what the mini cart is for. It looks awful on the single product page, no other ecommerce website does this because it looks bad. How do I disable it?
Anyone else having this issue you can get rid of the silly cart button next to the add to cart button on a single product page by adding ”.wc-action-btn { display: none; }” to your css. Unless the theme author wishes to provide a better solution.
Hello, @jedi7777,
Sound’s Good!! that you have figured it out by yourself… And yes you can simply hide it using Custom CSS.
Regards, P-THEMES.
Update for anyone wanting to hide ONLY the permanent “View cart” button on a single product page, use the following CSS, my first solutionb posted a few days ago hid a few other buttons so needed to be more specific: .wc-action-btn.view-cart-btn.button.wc-forward.ml-2 { display: none; }
Thanks for sharing this here with others, it might help other customers as well
Your ip address is blocked as spam!!!
I have a problem. “Error: Your ip address is blocked as spam!!! ”
The domain is www.thietbiachau.com
Thanks for fixing the problem.
The domain is www.thietbitantien.vn and www.henkovacvietnam.com same error
Hello, @tranducquan,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Thanks for your answer. I deactivated the theme but can’t reactivate it because it says my ip is blocked due to spam.
I have sent you my login information via email newsmartwave@gmail.com. Best regards!
Hello, @tranducquan,
Great!, I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi, i have 2 problems,
1-Your ip address is blocked as spam!!! 2- We can’t review some prducts ;
Can Review Example ; https://www.minasofra.com/urun/ar-40003-12-kisilik-yemek-takimi/ Can’t Review Example ; https://www.minasofra.com/urun/vento-suzgecli-kapak-celik-ceyiz-seti-20-parca/We can’t use normally review tab. Please help.
Hello, @laclippers,
1. I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
2. Please go to WP-Dashboard >> Products and quick edit the particular product, and make sure to check YES the review as showing below:
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 07/04/2021. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello! I can’t update your theme because it says my ip is blocked as spam? Why is that? I have to do it manually but the setup wizard on plugins tab fails to update (Porto Functionality)? Regards!
Hello, @d_reyes,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Thank you for your answer. I deactivate the theme but i can’t activate it again because it’s says my ip is blocked as spam. I will send you my login. Regards!
Hello, @d_reyes,
I am sorry but I am still unable to locate your IP, please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hi team, how to increase paddings in .accordion-menu li.menu-item. Thanks
Hello, @zoho_media,
Can you please share the URL of the page on which those item is, and also the screenshot of the issue so that I’ll check and help you out in solving your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello there, Can I now use this them for Marketplace for vendors?
Hello, @whitesoftx,
Yes, you can, we have added the compaitability with WCFM plugin in our last update of the Theme, so you can use it now with our latest Theme
Regards, P-THEMES.
Hi, do you know hom to fix sidebar left with sticky option on chrome and safari, cause it’s fixed on the top like here https://123monecole.com/paris-2-3-ans/ but not on firefox ? Thanks
Hello, @ilovetablette,
This is just the z-index issue, I can provide you the Custom CSS for fixing it, but before you have to do some task, I can explain you here now:
Please edit the particular page and edit the banner row which has on that page and assign the Custom Class to that ROW of the WP Bakery as “custom_class_sticky” https://postimg.cc/DSMCTGkS
After that please let me know again so that I’ll set the Custom CSS for it.
Regards, P-THEMES.
Hello, it’s ok I ve added custom_class_sticky ; thanks for your help
Hello, @ilovetablette,
Great, Now please edit the particular page and copy and paste the below given CSS code to that page Custom CSS option, save changes and check back your site after removing the browser cache.
.vc_row.wpb_row.row.custom_class_sticky {
z-index: 999 !important;
}
Regards, P-THEMES.
What an absolute Disaster with this update 6.1, i must now restore to the previous 6.07 and stay there until the folks at Porto correct their mistake. Stay away from this update people
Hello, @vwextreme,
There is no issue with the update of the Theme, The issue must be on your site only, can you please explain your issue more clearly, if possible with the help of screenshots so that I’ll check and help you out.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 13/09/2016. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
big bug in the theme post categories doesnt update, support doesnt respond to the problem
Hello, @danilarson,
There is no such Bug in our Theme latest update, I have tested it at my end on my test site and it is working perfectly fine for me on my test site with the latest Theme and plugins updates, For you, I have created a video as well of my test site, please check it here: https://jmp.sh/Cgx2rto
Those options are working fine for me and for all the other customers and that makes sure that the issue is not in our Theme update but only on your site and I have just contacted the support team as well and they told me that they have debugged your site and nothing is wrong on your site but it might some issue from your server end, or database which simply reset the setting of your site on save changes, so they suggested you to try the update of a fresh new WP as a test and check back…
So please follow the instructions given in your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
how can i change product view to list on mobile only
Hello, @clickurtrip,
No, sorry to say that but this is not possible, On Mobile-only the grid view will work because of the small size of the screen, this is the default functionality of the Theme, and changing it requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
Hi, impossible to update Revolution Slider, each time it failed and don’t know why… (Cf. Installed version:6.4.11
6.4.15Minimum required version:
6.4.15Available version:) Could you please send me the latest version please, cause the version in themeforest porto theme is still 6.4.11.
Thanks a lot for your help
Hello, @ilovetablette,
Yes, Revolution Slider’s latest version has some issues, and we are working on it and soon once the testing will be completed from our end, we will update the plugin in this article: https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution and then you can download it from here.
Regards, P-THEMES.
Hello, @samann_h_mikhael,
Sorry to say that but we have not officially tested the PW WooCommerce Gift Cards plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making them compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
Hello, I tried to update the theme but it says Your ip address is blocked as spam!!!
domain is telefoto.fi
Hello, @albatrossi,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello, Mini cart does not open in mobile when “Off canvas” option is selected in theme options->header
Thank you
Hello, @tunik,
I have just tested it at my end on my test site with the very latest version of the Theme and it is working perfectly fine for me, you can check it too here on my test site: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/ please make sure that you are using the very latest version of the Theme and Plugins.
Regards, P-THEMES.
Thanks for the reply, I’ve updated everything to latest version and now and doesn’t even work to desktop either.
Hello, @tunik,
Please follow the below listed debugging processes one by one, I am sure it will help you in solving your issue and if not then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Did everything you suggest but the problem remains. I’ve send a ticket to support
Hello, @tunik,
Ok, now, please be patience, once the support ticket will be resolved you will get the reply to your support ticket.
Regards, P-THEMES.
