39376 comments found.
The slider revolution (backend) pages are showing label text instead of icons. It is difficult to edit the sliders as only text is visible (lable) and not the icon. I tried on all browsers and different machines. The problem exists. Also since I have 10 licenses and saw the same issue on all sites. Please let me know what to do.
Also the text layers in the sliders are not formatting to respective fonts. Basically it looks like formatting is not happening.
Miraculously the problem sorted out by itself
Hi
Thank you for your update. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Do you have demos for electronic shop for phones shop? Do you have demos for automobile too? If so,please give me links. Thanks
Hi
Currently we do not have demo specifically for this but we do have 82 demo whose content can be interchanged to add your own specific content
We would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hello, I live in Turkey. here 1 dollar is 9 Turkish lira. So 60 $ = 540TL
Could you please provide a discount coupon?
Hi
Currently we do not have any ongoing offers/discounts. However, we do come up with occasional sales. You can be in touch via the various social media platforms to get any updates on a sale
Subscribe To Our Newsletter
Follow Us On Twitter
Like Our Facebook Page
Join The Avada Users Facebook Group
Join The Fusion Builder Users Facebook Group
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hello, My client is inerested in buying Author demo. When I view the demo (https://avada.theme-fusion.com/author/), and scroll down the page a bunch of other demos are shown on the same page. Can you please fix it? I want to show the demo to my client. Thanks
Hi Haashi,
I do see the issue there. I’ve informed our team about this. We’re investigating this right now.
Thank you. – Abbas
Thanks
may be for 700K sales, avada can make promo price… 
Hi,
To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX
Thank you. – Abbas
Hello,
We really hope, AVADA could support all the ACF pro features, currently, the builder’s dynamic content cannot get all the data from ACF fields.
Thanks.
Hi,
You can use the ‘shortcode’ option in dynamic content fields and use an ACF shortcode to fetch any ACF field.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
hello, do you have fixed bottom menu on mobile?
Hi,
I’m afraid we don’t have such a menu but you can get something slightly similar by using a Menu widget in our Sliding Bar area and set it to show at the bottom of the page and also set the sliding bar to be expanded on page load so the menu is always visible.
For details, please see:
https://theme-fusion.com/documentation/avada/header/setting-up-the-sliding-bar/
Thank you. – Abbas
lighthouse – how to fix this
Uncrawlable Link a < a class=”fusion-one-page-text-link fusion-page-load-link” >
https://monicacabani.com/Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, i have purchased an extension for support, create my account for support, but then it saids that my licensed has expired (6 month left for support). Thanks you!
Hello @brgrouparg
I can see that you have valid support and should be able to open a support ticket without any issues, please make sure that you are reapplying the support extension as mentioned in our documentation post here => https://bit.ly/3yOJdWu
If the issue persists, please send us an email to support@theme-fusion.com with your purchase code further to check this.
Thanks
-Ammar
I’ve owned this theme since 2018. Now it won’t update and it’s corrupting my site.
Hello @Sophiasophia
The update of Avada works fine and good, please make sure that none of your 3rd party plugin(s) causing this issue, if however the update is still causing the issue, please send us a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
How many websites I can install in this theme?
Hello @Optimaltargeting
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hi, I need to know if this plugin works ok with Essential Grid. Thanks! malena
Hello @MalenaMerlina
We have not officially checked Essential Grid with our theme so can not provide you with a compatibility guarantee or response on that, however we have some customers who have been using the plugin with our theme, we suggest you to get in touch with plugin author about he compatibility further with our theme.
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
Hi themeFusion-Team,
i got the problem that i`m not able to submit a ticket – although i got 5 month support remaining! i also wrote an email to support@theme-fusion.com a few days ago with no response – can you help me?
greetings
Hi,
Please log out of our support area and then log back in and you should be able to create a ticket.
If there are still issues creating a ticking, please send us another message at support@theme-fusion.com along with your issue description and we’ll get back to you shortly.
We respond to emails there ASAP, if you haven’t received a reply yet, chances are we never received the email. We regret the inconvenience.
Thank you. – Abbas
is there a way to randomize container visibility? Ie if I had 3 containers with different content in each on my homepage, is there a way to only display 1 of the 3 at any given time randomly?
Hi,
We don’t have such an option on the Container element but you could setup a slider with the bundled Slider Revolution. That lets you show sliders randomly.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Demo import of the Influencer site failes although all the php settings are higher than the recommended values. The problem seems to be the images. I can import other sites with no issues (I tested 4 of them) but the Influencer site does not work. I own 15 Avada licenses but my support period for all of them has expired. I am not willing to extend my support period for an obvious problem on Avada’s side. How can I make this work?
Hello @Macky_ch
You definitely have an active support with our theme and you should be able to open a support ticket without any issues, if you are not able to open a support ticket please send us an email to support@theme-fusion.com please.
Thanks
-Ammar
Hi macky_ch,
We regret the inconvenience caused.
The issue with demo imports isn’t that simple unfortunately – A demo import can fail for many reasons including but not limited to a connection issue between your server and our demos server, an issue with downloading or extracting the specific demo file, disk space issue, a security rule triggering for some reason and not letting the process complete, some kind of an execution timeout killing the import process if it takes too long etc. Ultimately, these issues while rare will happen for one of the many reasons and we recommend the alternate demo import method in such cases.
I’m glad to hear you were able to import with the alternate method. I checked our ticket system and only see a single ticket for your account from 2018. Chances are your ticket failed to submit. If you see issues again, please send a new ticket and we’ll get back to your ASAP. If for some reason, you don’t hear back, please drop us a message at support@theme-fusion.com and we’ll get your issue sorted for you.
- In terms of bulk discounts, individual discounts, charitable discounts, and as much as we would love to be able to do that, the Envato marketplace does not give us the ability to discount individual purchases or provide coupons. To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX
We appreciate your continued business and patronage.
Thank you. – Abbas
Hello @Morris_2000
Please try using the fix we have mentioned here => https://bit.ly/3hWzBTx and also make sure that you have enabled the required subsets from Avada > Global Options > Advanced > Theme Features Tab, if however the issue persists please open a support ticket and our team will gladly assist you further regarding this.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I tested out your new demo’s but when I installed the business coach one and I look at my Iphone the header didnt show up? check it out on www.v-learning.nl when I look at your guys demo it looks good, whats the problem here?
Hi,
We’d need to take a look at your setup for this. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
How do I access woo product grid settings???
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello dear Avada team, I want to activate the theme but it says that “The purchase code is already being used on another domain.” I deleted the domain on which I used it previously. Please help me figure this out. Thanks.
Hello @Woomler
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to your support account and removing the domain from there and click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/2SwHLaf
Thanks
-Ammar
Hello @Bococreatives
It appears to me that your icons are not imported at all in this case, can you please send us a support ticket via our support system so our team can look into this further.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
