Hi lilli_f! We just replied your ticket and it seems you missed the Redirect option that you have activated, ex: https://www.youtube.com/watch?v=20gcCbcoMnQ

Thanks, this was apparently the cause of all these bugs.

Thank you for the confirmation!

Hi Ikg21! You can use the dedicated settings: https://undsgn.d.pr/nzFNRt
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi enigma1980! We are sorry but without a link to your website it’s not easy to help. Anyway, if you have updated WordPress you need also to update Uncode to the latest version as well, ex: https://support.undsgn.com/hc/en-us/articles/214001205

Ok but here you don’t have only the “strong” but lot of nested “span”, ex: https://undsgn.d.pr/gMn65R
PS: Probably you copied from some Word file. You should switch to the Text mode and remove them.

actually I have no idea where those come from, for i only find them after browser render. in the Text mode they are not there, the text is clean, only with the < strong > tags. I have even tested removing the custom padding i had on the column, but the span are always in the browser render of the page. Also tried adding replacing the heading and writting new text, still happened. ——- The code you provided before helps (thank you!) i could apply that to that text font.. i can’t seem to find the internal identifiers for the h1 to h2 sizes though. how can i apply the viewport code you provided to the main heading sizes? Thank you so much for your help, really appreciate it!

Did you try to remove this text and enter again? Here you have spans and you should check the shortcode at least. Anyway, you can try to use this:

.h1.fontheight-156662.font-weight-300.text-color-jevc-color {
    font-size: 2vh;
}

Hi Malcom24! We already replied your private message. Please check inbox and test now!

Hi RobinPettersson! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi 045WEB! Try to use this code:

@media (max-width: 959px){
body.menu-mobile-centered .menu-smart li:not(.social-icon) .fa {
    display: block !important;
}
}

As for all our demos the CTA is the first in the right part unless you modify the code.

Thx so much!

Thank you for the confirmation even if we cannot help too much with this!

Hi bestknownhost! Really not sure where you found that code, anyway for what we can see our agent is awaiting your reply. If you are in hurry on this wall you can find similar suggestions: https://themeforest.net/comments/13919833
Or another solution using JS:

<script type="text/javascript">
jQuery(document).ready(function(){
jQuery('#main-logo a').prop("href", "YOUR_URL_HERE");
});
</script>

Thanks the javascript option worked fine. But the first option did not work. Steps for others. Go to uncode theme options. Select CSS & JS. Go to the Javascript input box and input the code above. However, remove <script at the begining and </script> at the end. SO you code will look like this ‘type=”text/javascript”> jQuery(document).ready(function(){ jQuery(’#main-logo a’).prop(“href”, “YOUR_URL_HERE”); });’

Many thanks undsgn

Hi bestknownhost! Yes users can add here or in the Child Theme!

Hi troegerki! No sorry there are more than 30.000 only free plugins out there and it’s not possible to track them all.

Thanks!

Hi troegerki, and thank you for the confirmation even if we cannot help too much with this!

Hi luia! We are sorry but the Product Builder mimics the native single product WooCommerce layout features, and the viewed product query is not an option. Unfortunately, this is not something we can help with a few lines of code.

Hi Ikg21! He created a custom script and inserted in the page with RAW HTML module: https://undsgn.d.pr/xbZlRz
If you are not a code you can create something pretty similar with the Slider Revolution plugin that is bundled with the theme, with this plugin you can also create any kind of timeline based animations.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

How do we register Slider Revolution? Or do we need to, to use it? Mine has a option to register a license key.

Hi Ikg21! As for any theme that bundle a Premium plugin on ThemeForest, you cannot register it as it is your own, you can use it, but only the free features, please find here all the info: https://support.undsgn.com/hc/en-us/articles/213454629
Anyway, for support related questions, we kindly ask you to use the support, as there is a dedicated Support Team at your disposal, thank you: https://support.undsgn.com/hc

Hi imadbendimerad! We are sorry but we cannot offer support if you don’t have a Purchase associated to your account. We are sorry but as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests.
Anyway, apart check the server requirements or extra plugins, try to check if the website has the RocketLoader extensions from Cloudflare (in case this is the only thing we know that can create a similar issue).

Hi agilx83! We are sorry but we don’t have similar reports, and we promote only compatibility with the most popular WPML and Weglot (ex: https://support.undsgn.com/hc/en-us/articles/214003905), unfortunately without a debug on your website we cannot help too much from here.

Hi NextConceptMilan! Probably we are not understanding something without having some screenshot, and without testing the plugin and your page but natively I don’t remember in Uncode that we have a notification below the single product image… can you please explain better?

Hello, thanks As you can see in this screenshot (https://ibb.co/qyyhT45) the notification messaages show up below the product blog in product’s page (product image + description on the right).

I think this happens because you have put this product block above all by code, I was wondering if this is correct and how you have thought to manage this notifications, because under the product are not visible

Hi NextConceptMilan! Ok now makes sense, this happens since you are using the Product Builder, and the contents are in the header. To fix you can use the sleek Side Cart notification as for our demo (that is pretty cool), or insert on top of your contents an ‘Uncode do Action’ module and configure like this: https://undsgn.d.pr/TL7sUh – https://undsgn.d.pr/eGLBPS

Hi Arengaboy, and thank you for appreciate Uncode!
Please try to use the repeated pattern here: https://undsgn.d.pr/eqQ8De
And, set Transparent as base background for your contents: https://undsgn.d.pr/2MTnYG
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thanks for the quick reply! That does it. Will move my questions to the support page!

Hi Arengaboy, and thank you for the confirmation!

Hi Laviniaexperience! Try to set this option to “Middle”: https://undsgn.d.pr/AIeKI5
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thank you so much!

Hi Laviniaexperience, and thank you for the confirmation!

Hi niksoftware! Not properly sure to understand your need but try to use the Off-Grid settings, it should to the work: https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=9

Hi supermex! I’m sorry but I can’t help you right now, we have been in touch with WPRocket and are still waiting for them to send us a test version; from what they told us they would automatically exclude the necessary files from the new defer. Have you already received this update (from what I know it’s in first test phase)?

It’s kind of a beta I guess? yes you can exclude unused CSS, but this breaks the frontend. also I’m not sure if I should exclude any scripts from being delayed.

Hi supermex! As I told you we have not received this version yet, I only know that it was given to 10% random of their users. I think some CSS exclusion is needed but without a test I can’t say anything.

Hi ernestojoker! Thank you for the report, we’ll check the problem and pass the ticket to one of our developers!