2356 comments found.
Hello. I am renovating a website with Ark license and I am using a lot of normal image sliders. I cant figure out how to disable autoplay on these. Also tried creating a custom slider with photos but it keeps autoplaying everything. It becomes tiresome when I have 5 sliders on the same page. How can I achieve this? I need the sliders to move only when pressing left or right arrows. Thanks.
I just paid for the extended support but your support center doesnt let me in. It still says “Support Expired”. Can you solve this please.
Hi urbangipsy!
It’s a matter of Envato API being cached. Until the cache regenerates for your username, please use the form located here in this case.
Thanks and cheers! 
Great thanks.
I love this theme and it’s easy, straightforward to design… However I purchased, it a couple of days ago, started designing… Loved what I saw, but when reopenning the page to continue working on it, The freshizer.php error… Not allowing me to continue editing the page…Sadly I will have to ask for a refund
Hi hpicchetti!
I am sorry to hear that. You have not asked for help so if you still would like to do so you can open support ticket at http://arktheme.com/open-ticket/ or through general form. Your refund has been approved now so good luck with your site.
Thanks and cheers!
Hey ark team—Love you guys and have 76 licenses! This is THE best theme for developers, and support is always wonderful.
Just a heads-up, WooCommerce is throwing an “outdated template” message for ark/woocommerce/cart/mini-cart.php—It still functions fine, but wanted to bring it to your attention and see if this is on your roadmap to update?
Hi hirstmusic!
Wow, thank you so much for such continued support, I am very happy to know Ark is so useful to you and your projects! Yes, the WC update is on the immediate roadmap, unfortunately some other priorities had to be completed before this one. But the update for these specific WC codes is coming as soon as possible.
Thanks and cheers!
Hello, I am unable to install ark theme on fresh WordPress site. When I click activate theme or preview theme , this message are showing: “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
This is the error message i got in the mail Error Details
An error of type E_COMPILE_ERROR was caused in line 992 of the file /home/**/public_html/wp-content/themes/ark/functions.php. Error message: require(): Failed opening required ’/home/**/public_html/wp-content/themes/ark/no-ff/theme-no-ff-fallback.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’)
Already open a ticket. Please can you tell me how to fixt that ?
Hi mesbahworld!
This is a server issue not specifically related to Ark. We have replied to your support ticket with some ideas though
Thanks and cheers!
Can’t update the plugin Advanced Custom Fields to ver 5.9.5 manually and leave a comment 3 days ago, and the problem is still there today. can you just send me the plugin directly to my email box?
Hi flamehuang!
Please respond to the support ticket via your e-mail, we still have not received a reply from you.
Thanks and cheers!
I seems like latest WordPress 5.7.1 update causes lots of errors like Fatal error: Out of memory and errors in allocation of bytes in excess amount and its not casued by lack of memory
Hi hgthemeforest!
This type of error is most likely not directly caused by an update. This errors happen when some PHP process runs out of it’s designated memory pool. You need a professional developer to debug your server to find the root cause of this. This issue is very complex and not exactly theme related. It is more server/WordPress related.
Thanks and cheers!
Can’t update the plugin Advanced Custom Fields to ver 5.9.5 manually, please respond the email i sent to you, thx
Hi flamehuang!
We have replied to you there. No need to re-post the same issue in different channels unless you are waiting for too long (was only 20 minutes).
Thanks and cheers!
the problem is still there…..
Hi flamehuang!
Please respond to the support ticket via your e-mail, we still have not received a reply from you.
Thanks and cheers!
i cant verify my license key on support forum and theme panel.
i have an issue with woocommerce. where is the shop layout? i cant find anywhere.
Hi asliyuce!
Please take a look at “wp-admin > Ark > Sitemap”. If you are having issues sending a message, please simply contact us through our profile page contact form.
Thanks and cheers!
Hi guys,
I hope you are well! Just a question: is there a way to have filterable Woocommerce products like a portfolio?
Thanks and regards!
Hi skop81!
You could try changing the post type to product in the Loop tab of a Portfolio element. Then you might need to use PHP sub-elements in the General tab to print the data you need.
If you are a developer you can consider implementing the Isotope or Packery libraries for example. You can use the Loop element and again the Loop tab to print a custom loop of products, onto which you can connect the sorting library with CSS classes.
Thanks and cheers!
Is there way to make menu in one line ? because of too many items menu goes to second line so submenus not working well
Hi semt20!
You just need to make sure they all fit on one line. We can give you some CSS tips on how to make the menu items more compact, just reach us at http://arktheme.com/open-ticket/ with your wp-login and we will take a look.
Thanks and cheers!
Hello. Is there any issue related to contact form? It seems that the messages are not going through.
Hi galkito!
If your server is not configured to send e-mails you can use this plugin as a replacement https://wordpress.org/plugins/post-smtp/
Hope this helps.
Thanks and cheers!
When in the Loop in the “Loop Row” or “Loop Post” I will type “return false;” the page (frontend) is crashing. The script takes a long time, the page does not display correctly. I purchased Ark Academy specifically for the “Loop Post” chapter and did everything the same. The loop breaks with “return: false;”. I tried on two different sites and on two different servers.
Hi artiso!
We are allowed to provide support only to users with active support pack. You seems to have purchased the theme some time ago so your support pack has since expired. And you have not renewed yet. You can obtain additional support packs on the product page. Thank you for your understanding.
Thanks and cheers!
Hi, the Fresh Builder isn’t loading. What troubleshooting can I do?
Hi Mardell!
Make sure you have latest PHP, WordPress, Ark and plugins versions. Then flush any cache you might have. If that won’t do the trick use the contact form on our profile to send your wp-login so we can take a look.
Thanks and cheers!
Hi, how can I change the sidebar icon? Also de Topbar button icon on mobile. Thanks!
Hi divad771!
There is only one style for the hamburger III and close X icons. You would need to write custom CSS to change it.
Thanks and cheers!
Why is your support site down and when will it be back up?????
Hi Jillian54!
Our hosting provider had issues but it should be all back up by now in all location zones. We apologize for the inconvenience.
Thanks and cheers!
Hi, after an update of ARK last Friday I got a the following fatal error. Fatal error: Call to undefined function wp_body_open() in /homepages/22/d368373238/htdocs/dev/wp-content/themes/ark/header.php on line 12 I’m at a loss, because no ARK theme was used. Not sure how to resolve this…
Hi Befrank108!
You need to be a registered customer and have an active support pack to receive support. Anyway, that function is from WP core so maybe your whole WP install is not working well. As a start, I would suggest updating everything to latest versions and then flushing any caches. For any further assistance, please consider purchasing the support pack, it helps fund the resources we use to be able to provide support.
Thanks and cheers!
Hi! Currently active layout for Single Product is “Default Product Single – New”, all configurations on product page and theme options are “Inherit”, it is not working, any idea how to show it? Thanks.
Hi divad771!
Please take a look at “Ark > Sitemap”. They inherit from there. Then there is the absolute top level at “Ark > Theme Options > Global Layout”.
Thanks and cheers!
Hi, continuing recent question, Ark>Sitemap shows Single Product >Default Product Single NEW and Ark>ThemeOptions>Global Layout is set ok, but still the single product shows the old design and not the NEW. Thanks.
Hey Divad, could you, please, open a ticket and include your WP login?
We will check out the issue and sort it out for you.
Thanks, Tom
Hi, it seems that you have to asign the template on sitemap not only to “Single Products” but to other Woocommerce Templates as well, in my case “Product Visibility”, “Product Materials” and “Product Carving”... no idea why Woocommerce created them but it works now. Thanks.
Hi divad771!
I am glad it works for you. Yes, there are many possibilities for customizations like that. You can use the same layout over and over too.
Thanks and cheers!
Hey folks. Bought my 18th copy of The ARK today – and still love it. Wanted to install the demo content from “EVENT” but i don´t seem to have it in my overview when i go to Ark—> Demo Install. Can you guys hook me up?
Hi ericlarge!
That is very nice to hear, thank you for your support! It is probably a page from the Main demo package. I suggest trying it on dummy installation first.
Thanks and cheers!
I think we bought 10 ARC licenses. But it gets worse !!! Now ARC doesn’t save changes. Many, many hours were wasted again because no changes were saved. ARC – what the hell are you guys doing ?!
Hi spacerywirtualne!
Please open a ticket at http://arktheme.com/open-ticket/ and we will be happy to look at the issues you are having.
Thanks and cheers!
Hey, I purchased the theme, it is great but I’m having an issue since a few weeks.
The accordion I put in my footer don’t work anymore. It used to work perfectly. How to fix that ? Thanks a lot
Hi Fae_Art!
Make sure WP core, theme and all plugins are up-to-date and all caches are flushed. If that won’t help please open a ticket at http://arktheme.com/open-ticket/.
Thanks and cheers!
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