1951 comments found.
Hello. Pre-sale question. Is it possible on variable product to show only photos of color that i choose and not from all colors?
Thanks in advance.
Hello,
We’re sorry it is not possible at this time. There are some plugins to add more images for each product variation, but they don’t work properly with all of product layouts. We’re finding a built-in solution for this feature.
Kind regards
Hi, “Go To Top” Icon don’t show on mobile
Hi,
By default, it is disabled on mobile. You can try this CSS to display it on mobile:
@media screen and (max-width: 767px) {
#gotop {
display: block;
}
}
Thank you
I am trying to remove / edit the header menu under my account to remove Tracking Info and Wishlist. The last reply to this same request was 4 years ago and unfortunately it is not under Woocommerce > Settings > Accounts & Privacy anymore (to remove Tracking Info). Do you know where I would go to edit or remove the header under My Account?
Hello,
WooCommerce has moved these settings to WooCommerce > Settings > Advanced. They are “Account Endpoints” settings. You just need to empty endpoints you want to remove.
Thank you
Hi, i wan to ask how did this theme work with YITH WooCommerce Compare?
Hello,
We have tested this theme with the YITH WooCommerce Compare plugin, but if it doesn’t require any special, it will work well with this theme.
Hello,
1. How to solve this problem at product page , the button + at quantity missing when i open mobile version ?
2. how to edit the sizing button ” Apply Coupon” in mobile version?
thankyou
Hello,
Thank you for your feedback. Please open a ticket on the support site and share your website address. Our supporters will be happy to check it for you.
https://uix.ticksy.com/Thank you
Hi there, I have a couple of presale questions if you do not mind helping.
1) Does it support Elementor Pro? And if so does it support the footer builder section?
2) Is there an option to have a visible ajax search field in the header for direct search? Instead of having to click on the icon each time?
3) On mobile do the single product pages have the ability to include a sticky add to basket section?
Cheers.
Hello,
Regarding your questions:
1. Yes, the theme does support Elementor Pro. The footer builder is supported too.
2. At this time, the theme has only one modal search.
3. The mobile version of the single product page doesn’t support sticky add-to-cart section. It is under development. We will include this feature in coming updates.
If you have further questions, please feel free to contact us.
Kind regards
Hi there, trust you are safe and doing well. I’m Rahul Sinha and I work as a freelancer based in Mumbai, India.
Currently am working for a client where am making a website for them using the Sober theme, previously this client was working with somebody, and then they had some argument. I know the support option for this theme is closed now I have a theme license pdf though, but could you please help me with one thing, I am facing an issue with the product category filter option, I have attached the screenshot where when am selecting the product category option, the options are going behind the filter and because of that am not able to select the option( please see the attached screenshot) How do I fix that? Could you please help me with that?Your support would really help me a lot. Thanks in Advance.
Hello,
It seems you are using an old version of the theme. Please update it to your website. If you are using a child theme, you can also try to deactivate it and test the issue with the parent theme.
Thank you
You can try this CSS to fix it:
body > .select2-container {
z-index: 9999;
}
Thank you
Hey there, am having issue with mobile responsive site. 1)the fonts are merging with icons on sale products.(see the image #1 from the given link) 2)the apply coupon text isn’t aligned properly(see the image #2) 3)For desktop version, when am using sober contact info addon on my contact page, few of the icons are not visible and i am not able to add links to the contact info, also, contact us page is not center aligned on mobile devices, texts are getting cropped.( checkout this link ” http://cc.therrrahul.com/contact-us/" or see the image #3)
4) Also, i wanna add back button to the header, where people can go back to the previous page, will you please me to get it done?
Apart from all of this, thank you for this beautiful am already enjoying and recommending people to buy it. Great Work, Thanks! Link for images: https://drive.google.com/drive/folders/1UgLiYbX4jYU3fi-9FVNk56QP6ogqoBiu?usp=sharing
Hi,
Look like there is a conflict between the theme and a plugin on your website. Please open a ticket on the support site and share the admin login credentials. Our supporters will check these issues for you.
https://uix.ticksy.com/Thank you
its asking me to extend the support. Can you please help me with this?
We’re sorry but we have to check these issues from the backend and it requires the admin login credentials. You need to open a ticket on the support site and share this information to our supporters.
Hi
Is it possible to modify the footer?
I would like to have the footer menu to be displayed on the right side but it is always forced to the left (with the copyright or in the copyright box I’m not sure).
Thank you
Hi,
At this time, it is fixed in the code of the theme. You can only edit it in the theme’s file (inc/frontend/footer.php). Or you have experience in WordPress developing, you can use a “hook” to modify it. For example, you can remove the action “sober_footer_info” then add it again in your child theme.
We will try to add more options for it in the coming updates.
Thank you
Thank you for the solutions!
Editing the theme file worked well. (I didn’t know where to find it at first, thank you for mentioning the path.) Now I’ll only have to figure out how to make sure the changes won’t be lost when the theme is updated. 
Kind regards
You can remove the action “sober_footer_info” then add it again in your child theme. It will look like this:
add_action( 'after_setup_theme', function() {
remove_action( 'sober_footer', 'sober_footer_info' );
add_action( 'sober_footer', 'sober_child_footer_info' );
}, 20 );
function sober_child_footer_info() {
// Your code
}
Kind regards
Hi there,
Some pre-purchase questions:
—-Is it feasible to open the landing page of the product on click, and not the pop-up?
—-Can I add more filters, like shoe sizes? (30,31….45,46)
—-can i have a menu item and a landing page for more categories of items?(the demo has only one ’’shop’ menu item). I want to have: women, men, women-shoes, men-shoes, hats, etc
thank you very much
Hello,
Thanks for your questions:
1. Yes, it is absolutely possible. You can disable the popup in the options of the theme.
2. Yes, you can add as many filters as you want. It depends on your product attributes. For example, if your products contain attribute “Size”, you can use it as a filter.
3. Yes, you can. You can build a page to display product categories. You are also able to change the display of the shop page from displaying products to displaying categories (or both categories and products).
If you have further questions, please let us know.
Kind regards
Same issue with @Attheworkspot. The woocommerce template disregarding the setting in “Display Setting”. All cart/checkout/myaccount/tracking page with woocommerce shortcode do not have correct header and page header! PLEASE DO NOT SEND THE CANNED REPLY AND FIX IT IMMEDIATELY.
Hello,
Thank you for your feedback. The header background can be changed with the option in the “Display Settings” meta box in each page. If you don’t see this box, please check and ensure the plugin “Meta Box” is installed and activated. It is a required plugin of the theme.
Please open a ticket on the support site and share the website address with the admin login credentials. Our supporters will be happy to help you solve this issue.
https://uix.ticksy.com/Thank you
I swear, I have never been able to successfully install this theme’s demo content. It’s always breaking the site, never looks like it’s supposed to, multiple duplicate menus bug across the page, the page content is all over the place, completely broken. I’ve tried this from scratch following every step at least 5 times over the past 2 years.
Hello,
Thank you for your feedback. In the recent update, we have improved the demo importer. Please update the theme and test it again. If it still persists, please mail us your website address with the admin login credentials. Our developer will check this issue for you.
Thank you
Hi, I have a few questions: 1) Is it possible to implement a search in the home page where customers can search/browse items based on specific price? E.x items under $500 , items from $1000 etc? 2) How can I make a section with latest sales (items)?
Thank you
Hello,
Regarding your questions:
1. It is only possible if you set the shop page as the homepage. WooCommerce only supports to filter products on the shop page. So if the shop page is the homepage, you can add the price filter.
2. You can add a Products Grid widget to your page then set the order as “By date”.
Kind regards
Thank you for your reply!
1) Ok, than is it possible to place a price filter in the shop page? 2) I don’t see such order option, only the type of products (recent products, bestsellers etc)
Thank you
1. Yes, it is possible.
2. You can use the type “Sale Products” or use this shortcode of WooCommerce.
[sale_products orderby="date"]
Thank you
Hi Sober team, we are having a similar issue as @xEns75. The cart header fuses with page after the update; https://www.attheworkspot.com/cart/. Setting the header background to white instead of transparant is not an option for us, since it also effects the header on the homepage.
Do you have any suggestions? Many thanks.
Hi,
There is an option to change the header background for each page when you edit a page. Please edit the cart page then change the option in the Display Settings box.
You can check this documentation for more details:
https://docs.uix.store/sober/#/page/display-settingsThank you
hi guy, the page scroll down auto when related products is display, please help me thanks regards
Hi,
Please share your website address or a example URL. We will check this issue for you.
Thank you
Hello,
It seems to be a conflict of plugins. Please deactivate plugins one by one to test what plugin cause this issue.
Thank you
I’m having problems with the sober addons plugin. With the plugin active I can’t edit pages with the elementor or open it. If you disable it, it is already possible to edit and open pages. The plugin is at version 1.5.3
Hi,
Look like it conflict with a plugin on your website. Please try to deactivate other plugins one by one to test the problem.
Thank you
Disabling all plugins, the only one that is causing the page not to open is the plugin “sober addons”. Are there any updates to resolve this issue?
Hi,
Please mail us your website address and the admin login credentials. We will check this issue for you.
You can use the contact form in this link:
https://themeforest.net/user/uixthemesThank you
Hi is there a way that I can order my blog posts? I’ve tried changing the dates but it does not work? Any thoughts please?
Hello,
By default, WordPress sort blog posts by published date. You can edit to change the posts order. Or you can use a plugin to change this order. For example, you can use this plugin:
https://wordpress.org/plugins/post-types-order/If you need more assistance, please open a ticket on the support site. Our supporters will be happy to help.
https://uix.ticksy.com/Thank you
Hi there I have tried both changing the date and also using a sorting plugin. They do not move?
Please open a ticket on the support site and share your website address with the admin login credentials. Our supporters will check this issue for you.
Thank you
Bonjour, La page mon compte ne s’affiche pas correctement, elle se fusionne avec le header. Avez-vous une solution s’il vous plait ? https://thedailydeco.com/my-account login: TEST password: TEST
Hi,
It seems you set the header background of this page as “Transparent”. Please edit this page and change the header background to “Light”.
Thank you
Thank you so much ! problem solved
There seems to be an issue with the instagram footer again, I have ‘Instagram did not return any images.’
Any ideas? Many thanks!
Hello,
Thank you for your feedback. Please check and ensure your Instagram is not set as private. You can also recreate a new Instagram Access token following this documentation.
https://docs.uix.store/sober/#/misc/instagramThank you
Hello,
We are not using Poppins, and it’s not selected in any field under the Customizer >Typography. Is it possible to prevent the theme from loading the font from Google to preserve resources?
Thank you
Hello,
You can use Loco Translate to translate the loading status of Poppins from “on” to “off”. Please check this screenshot for more details:
https://prnt.sc/13cf3z2Thank you
Hi, Using the 3.1.2 sober version and the Woocommerce 5.3.0 According to woocommerce the 2 files below are obsolete. Are you planning an update?
sober/woocommerce/emails/customer-on-hold-order.php (3.5.0 -> 3.7.0) sober/woocommerce/single-product/add-to-cart/grouped.php (4.0.0 -> 4.8.0)
Thanks
My fault. For the 1st (customer-on-hold-order.php (3.5.0 -> 3.7.0), I had an active copy of the old file. But for the 2nd, I can’t find anything
Hello,
Thank you for your feedback. We’re going to release a new update for this theme soon.
BTW, if you’re going to modify WooCommerce templates, you should use a child theme to avoid losing them during updates.
Thank you
