23248 comments found.
Every time I try to update to the latest version of your theme it removes all my custom theme options; my logo, favicon, my header, custom css and other features. I do have the child theme enabled any ideas what could be the issue?
Thanks in advanced. Tiffany
Hello, @allcore,
Please run the backup of your site before the update, and then activate the Parent-Theme and deactivate all the third-party plugins and check back your site after removing the browser cache, and then after that please follow the instructions written in this article to update the Theme on your site: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data- after that you have to go to Porto >> Dashboard and deactivate the Theme from there and then again activate it with same purchase code, after that you have to go to Appearance >> Install Plugins and update the plugins from there one by one, finally check back your site after removing the browser cache, if all will go well, then again activate the Child Theme and third-party plugins one by one on your site.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 20/03/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Support Team, during activation it says ’ This code was already used in an old site that i am no more using and that site was deletes‘
Please reset my activation code. Regards
Hello, @nevsonx,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Pre question: is it possible to change the language to dutch theme?
Hello, @Tuannn04,
Yes, you can change the Theme language to any language as per your requirements, using Loco Translate plugin.
Regards, P-THEMES.
I mean, on default it should be Dutch. So no language switcher.
Is it also possible to use particular sections of other Porto themes on another theme?
Hello, @Tuannn04,
If you want to use the language switcher, then please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
Yes, you can use some sections of other Demos to another Demo(you are using on your site) using Porto Studio: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 29/11/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello. Demo not import on 6.1.1.
After reactivation everything works.
Hello, @gotvald,
I have just tested the Restaurant Demo at my end on my test site with the very latest version of the Theme and it is working perfectly fine for me, here is the link of my test site, you can check: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/ it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I am looking to enable quick view on my site but when I do this I have noticed an important shortcode is missing which I want displayed during the quick view preview. This shortcode is displayed in the main product page. Is there anyway I can edit/select what is displayed in quickview or go somewhere where I can add the shortcode?
Thanks
Hello, @ashp123,
No, sorry to say that but there is no such option in our Theme for adding the shortcode or edit content of the quick view directly with any page builder, this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team at or hire a developer.
Regards, P-THEMES.
Hello , I just installed the “games” template but it displays products in square format and not rectangular as in the demo
Hello, @playmaroc,
You have to change the Thumbnail Cropping as Custom 4 : 3 from Appearance >> Customize >> WooCommerce >> Product Images as showing below, publish it, save changes and check back your site after removing the browser cache.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 02/10/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello.
I purchased this Porto theme 30 Nov 2020. When I want to activate it, I have this error code “Your ip address is blocked as spam!” I already checked my site IP address and it is not blacklisted. How can I activate this theme at my website? When I purchased Porto theme, I purchased Regular License at the same time that should allow me to have also future updates. How do I solve the issue?
Warm regads and lots of thanks in advance,
/ SP
Hello, @Mauno20,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hi i want to buy your theme, but i want to know if i can customize product page with wpbakery as in electro theme that i use, please see this: https://www.joi.sk/produkt/powerbanka-eloop-e45-20000mah-pd-45w-cierna-vitaz-computer-testu/ as you can see there are pictures and short description on right side and down there is long description divided into 2 columns and it is made in wpbakery builder, can i do it with your theme?i need really good shop with the customization almost every part as my client want.
Hello, @istyDK,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can achieve it using our Theme as well, You can simply edit/modify the short and long description of the single product using WP Bakery page builder with our Theme…
Regards, P-THEMES.
Hi
I want change button place add cart to another page
how I do this؟؟
and how add another button in product page ?
Hello, @mixology2030,
1. With the pre-built layout of the Theme for products, you can not change the position of the content, if you want to change the position of the content, you have to create your own Custom layout using Porto >. Template Builder, please read more about it here:
https://www.portotheme.com/wordpress/porto/documentation/templates-builder/
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-archive-page-using-porto-template-builder-and-with-wp-bakery-page-builder/
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-layout-using-porto-template-builder-and-with-wp-bakery-page-builder/
2. There is no such option in our Theme for it, so you have to try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
OK So now I’m finding out that just simply changing out the about-us-banner is a chore in itself. Why didn’t you guys make it simple, like making it so admin can just go to the about us page, then add an upload media button for the inner header banner (you call it “about us banner”) but instead you make it difficult by requiring a person go to Porto>Template Builder>Blocks>and then edit the background img url which didn’t work even! HOW DO YOU CHANGE THE HEADER IMAGE IN THE ABOUT US PAGE PLEASE?
Hello, @PugetSoundWeb,
Can you please let me know which page builder demo are you using? and the Demo link so that I’ll check and provide you the complete solution for it..
Regards, P-THEMES.
oh yes, and thanks for your quick reply. I am using WPBakery Page Builder.
The demo link is: https://www.embdestination.com/about-us/
Hello, @PugetSoundWeb,
Your provided demo URL showing this: https://postimg.cc/yWfdMmTx
And please watch this video I have created for you on my test site: https://streamable.com/bv0va4
Regards, P-THEMES.
Hy during activation it says ’ This code was already used in xxx ‘
Please reset my activation code. Regards
Hello, @playmaroc,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you
You’re Most Welcome!!
Hi, My videos on the product page are not showing the way they should. They are being stretched out and only a portion of the video is showing. How can I rectify this ?
Hello, @uodesigns247,
Can you please share the screenshot of your issue and the live site URL on which you are facing the issue so that I’ll check and help you out in solving your issue?
Regards, P-THEMES.
Can you provide an email address I can send these details to ?
Still waiting for your response
Hello, @uodesigns247,
You can share it with us via our email newsmartwave@gmail.com with this comment URL and with your Theme purchase code PDF file as well for verification purpose.
Regards, P-THEMES.
Hi, Contact form 7 not working as expected , first loading not appears when submit the form second after submitting the form and get invalid message can’t resubmit the form again, I’m not using any plugin except the plugin that porto theme needs also I test contact 7 form with default wordpress theme and it works as expected . could you please help me
Hi, I resolved the first part of question and edit the Css and the loading now is appears but why the form submit only one time
Hello, @samann_h_mikhael,
To solve your issue please remove the following wpcf7 related lines from Porto theme …/porto/js/theme.js and theme.min.js
Comment Starting line 5877:
/*
$('.wpcf7-form .wpcf7-submit').on('click',function(e) {
if ($(this).closest('form').hasClass('processing')) {
e.preventDefault();
return false;
}
$(this).closest('form').addClass("processing");
});
$(document).ajaxComplete(function(t,e,i) {
$('.wpcf7-form.processing').removeClass('processing');
});
*/
Regards, P-THEMES.
Hello, I have already bought two licenses of your theme which is great. I have never solicited your support. I will certainly buy a 3rd license for another website but I have a problem with the shape divider function on both websites For information the theme and Wordpress are up to date. Before buying a 3rd license I would like to make sure that the shape divider function works. Thanks for your help looking forward to reading you.
Hello, @Charlyvary,
We have just released our latest theme update 6.1.1 and this issue is resolved in that update. I tested it on my test site and you can see its working fine in this video https://jmp.sh/JdfxVrC
Regards, P-THEMES.
Please ignore, problem solved already but can’t simply delete this post.
No Problem
Hi, Does this theme support multisite to make multi stores. Thanks
Hello, @amrswira,
First of all thanks for showing your interest in Porto WordPress
Yes, our theme works fine on multisite.
Regards, P-THEMES.
Hello The theme is very beautiful, I have a website that I have been working on for a year, it contains a lot of products, and I have customers. What is the correct way to install the theme with previous content that I do not want to destroy. I saw ways to install the theme on a new site. I wish to explain how to install the theme on an old site while protecting old products and pages Do you have educational links or explanations for installing your theme on an existing store that has customers and products?
Hello, @mr7777,
First of all thanks for showing your interest in Porto WordPress
First of all, you have to take the complete backup of your site for avoiding any inconviniance, and then you have to Install the fresh new WP and Install the Theme on it by following this video: https://youtu.be/ec2pN2TBr2c and then you have to migrate your site products and content from your old site to the new one and it will work for you without any issue.
Regards, P-THEMES.
i cant see all demo in demo import section of theme setup wizard.. mostly home corporate versions
Hello, @christymart,
All are working perfectly fine at my end and for all the other customers, can you please contact us via our support system with your site WP Admin Login details and with the one demo screenshot you do not have on your site in setup wizard, so that we will check and help you out with a proper solution.
Regards, P-THEMES.
How to remove/edit the banner (above, in front of the product catalog) on the page “shop/” ?
Hello, @max_z1,
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020798778--27-How-to-edit-Shop-Page-Banner-and-Changing-Images-
Regards, P-THEMES.
Hi, after the last update the font management for example in: Porto heading setting
It doesn’t seem to work, if I change the font size from 30 to 35 I move the whole layout.
Also I can no longer log into your ticket system, I also tried to reset the password but nothing comes, I also checked the spam box.
Hello, @Thompson1977,
Please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you, and then you have to contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you or provide you the best possible solution for it.
Regards, P-THEMES.
