12819 comments found.
Hi, with your single hotel theme and single apartment theme, do they sync with booking.com and airbnb?
Hello
Our theme does not support to sync data with booking.com system yet.
You can refer our document for more details:
https://guide.travelerwp.com/docs/other-feature/calendar-sync/Thanks
Hey guys, where is the new update? We’re waiting for a long time after the new update of woocommerce…
Hello
Our team is preparing to build the new theme version.
It will available soon.
FYI.
Regards
is there support for airport transfer on modern theme?
Hello
You can use our Car Transfer feature to get that.
Regards
hello, do you support Rezgo at the moment?
Hello
Our theme does not support Rezgo platform yet.
Regards
Hello, I have just updated theme, now on my live site 20+ Demos icon shows with links
http://i.prntscr.com/t102NR0aRV6wdPnVfnIsgQ.pngMy support is expired, i hope you will be able to help in n this
Regards
Hello,
We saw that your account is expired so you cannot post a ticket in our system anymore. Therefore, please give us the detailed information via this email address:
vietphuong@shinetheme.comWe will check on this and answer to help you there.
Kindly note that support via email does not belong to our support policy, so the processing time may get delayed a bit.
Thanks and Best Regards!
Thank you so Much..
I have emailed you… Thank you !
Hello,
Could you recheck again. I have not received any email yet.
Please feel free to contact us if you need any further information
Thank You and Best Regards!
Hello, I sent it on vietphuong@shinetheme.com this email address.
Regards, Dipakk Polekar
Can you please check ?
Hello,
We have checked and fixed on your website
It is working normally now
Please feel free to contact us if you need any further information
Thank You and Best Regards!
Thank You so Much !
I have posted a problematic comment on https://shinehelp.travelerwp.com/your-dashboard/
No one to reply me for the troubleshooting matter.
Good theme with the worst support ever 48h Just for replay
Hello
We can see all your tickets are replied as well here: http://i.prntscr.com/Yf9OzP6vRZmID-IbUPbP8g.png
Which ticket is delayed over 48h?
Regards
25754 This is Ticket. Is urgent Until now No replay Today is frieday if you do not replay today that mean I should wait to monday
Why you don’t have live chat?
Dear Team, need your help solving the issue,
I have freshly installed your theme to my subdomain, and tried searching hotel using “Home Search Bar”, but it shows “No hotels found” every time for every location, even though there are available hotel
When I search from Home search bar, following link generates: https://mydomain.com/search-hotel-popup-map/?location_name=United+States&location_id=1957&start=&end=&date=10%2F06%2F2021+12%3A00+am-11%2F06%2F2021+11%3A59+pm&room_num_search=1&adult_number=1&child_number=0&price_range=10%3B315&taxonomy%5Bhotel_facilities%5D= But when I enter following link manually then results shows with available hotels, link: https://mydomain.com/search-hotel-popup-map/?location_id=1957&location_name=United%20StatesThis same doesn’t apply for tour, that works fine in search bar.
Kindly help me solve the issue here since my support has expired
Hello
There are have some option you need to check to make hotel appear on front page:
- Hotel must have available room to book so you have to create at least room and assign to hotel.
http://travelerdocs.wpengine.com/docs/theme-feature/room/- When you create hotel, please set Book before number of day to 0 to make hotel can book at current time.
http://travelerdocs.wpengine.com/docs/theme-feature/hotel/other-hotel-options/Also after update theme, you should go to Traveler Settings > Sync Availability and Upgrade Data to update database structure to make theme work properly.
Thanks
Thanks for your prompt reply.
But Your solutions isn’t helping me solve the issue. I have done everything you suggested and also searched hotel does have availability but it shows no hotel found result.
I guess there’s a bug in a system.
As I told you before, when I search in home > search bar, it produces following link which results into “No Hotel found” result in hotel search result page link: https://mydomain.com/search-hotel-popup-map/?location_name=United+States&location_id=1957&start=&end=&date=10%2F06%2F2021+12%3A00+am-11%2F06%2F2021+11%3A59+pm&room_num_search=1&adult_number=1&child_number=0&price_range=10%3B315&taxonomy%5Bhotel_facilities%5D=
But when I alter the link manually as follows, all required hotel results shows: link: https://mydomain.com/search-hotel-popup-map/?location_id=1957&location_name=United%20States
you’ll need to fix search bar’s bug to solve the issue.
Kindly help me solve the issue, If possible provide me your support email id, I can share with you my live site to study the bug.
Thanks
Kindly Ignore, Solved the issue. Solution was: Admin Dashboard > Theme Setting > Hotel Options > Availability Check-(need to set ON)
Hi I have some presales questions We have one car (one resource) and the owner needs either to rent this car without driver and also use it for day tours (with driver) so we need to different booking forms. One form for car rental and on form for choosing tours. For the car rental we need option for minimum booking duration that will be different according to the season (e.g min 2 days for low season and min 4 days for high season). Also, the rental price will be different according to the rental duration (e.g for 2 days rental the price will be 50€ per day and for 4 days rental the price will be 40€ per day). Extra costs for pick up and drop off locations and extra costs according to the pickup and drop off hour. Each tour will have different cost and the cost will vary according to the number of the people that will participate in the tour. Also, the tour cost will vary according to the season. Also, there will be half day (4 – 5 hour tours) and full day tours (8 hour tours) so the availability of the car will depend from the chosen tour. Since we have one resource – one car when the car will be booked for a tour, we need this car not to be available for car rental and the opposite. When the car will be rented for 3 days then these days there will be no availability for tours. Can the theme cover our needs?
Hello
1. Our theme is provide only one form to book the car. You can check our demo here: https://mixmap.travelerwp.com/st_car/lamborghini/
You can try to use Inquiry form to build your custom form if you want:
http://i.prntscr.com/h39bNqGVSsSxhgFU7eLlQg.png2. There is no minimum booking duration option for the Car yet.
3. Yes, you can set discount price for the number day booking here:
http://i.prntscr.com/tQnNwxenSrOi8vMq_AoWHw.png4. Extra costs for pick up and drop off locations: You can use this feature:
http://i.prntscr.com/9VttcdmnQ5edlAMYNV19bA.png5. You can set the number available car here:
http://i.prntscr.com/lg8H-99DRJ6_X4ZJH1_Vug.pngIf the car is booked, users can not book it in same date anymore.
Regards
I bough this theme but I cant use it anymore bc the last update has broken it. Pls fix it! Thats not fair! https://flymundo.com.br/
Hello
Please contact our support team at https://shinehelp.travelerwp.com/ and provide your site login information then our team will help you quick fix it.
Regards
My theme isnt supported anymore… everything was ok and now I lost my site bc of your update…
Is it possible for a registered user to add an ad?
Hello
Our theme does not have any feature related to Ad.
Users with Partner role can upload service from their front end dashboard:
http://guide.travelerwp.com/docs/other-feature/partner/Regards
does this theme contains restaurant page? does it support RTL? Is there a text file that i can translate the theme to Hebrew language?
Hello
Currently, theme only support 5 service types in Modern style: Hotel, Rental, Tour, Activity, Car.
You can select one of that service to use as your custom service you want like: Activity = Restaurant.
Also our theme is supported RTL mode. You can check the demo here:
https://rtl.travelerwp.com/Thanks
Hi. I’m considering purchasing this theme, but I have a question to ask? Is it possible to hide a tour price? Thank you.
Hello
Our team can help you hide the tour price in the list if you want.
Regards
Okay. Thanks
I need to create a hotel, but the rooms which will appear under this hotel belong to different providers, each provider control his prices and availability directly from his partner access
And the booking goes to this provider and appears in his dashboard
Hello
Unfortunately, our theme does not support to help you manage the hotel by different providers like that.
Regards
Hi, how to assign more than one partner for the same service or hotel
Hello,
It is not possible to do that yet.
Each service can only belong to one partner (author).
Regards
Can you please send the template of the tours list page ? with the grid systeme and not the slider one ?
Hello
It is search result page for tour.
You can refer this document to build it:
http://guide.travelerwp.com/docs/theme-layout/new-modern-layout/tour-new-layout/new-tour-search-result/Regards
WHY IS IT SAYING Coupon ”...” does not exist!
ALSO
My Tour Cost $100 Per Adult.
I want to Give $10 discount for every Adult.
In the current scenario, When 1 adult is added to the cart, The cart Total is $90. Absolutely Fine.
When I add 2 Adult, it is showing $190. I want it as $180. When I add 3 Adult, is showing $290. I want it as $270.
I know, it is OK to give 10%. But I want it as an Amount. Not Percentage.
Any Recommendation?
Hello
1. The Coupon feature of theme is ONLY supported to work with our Modal booking method yet.
2. Please check this screenshot https://prnt.sc/13zs28q to do that.
Regards
hello, i did this and its still only applying $10 to the overall cost and not per person
hello
I’ve been working patiently
Hello,
In this case, please provide us the detailed description (photo, URL, admin account,..) that related to your question above by “submit a ticket” into our support system here:
https://shinehelp.travelerwp.com/That will help us to quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hello, I am unable to update the WPBakery Visual Composer plugin after i made all updated for all plugins and your theme, May i ask your advice ? https://shakimtravel.co.il/
Hello, Sent it and still waiting for response, that is broken some parts in site so if someone can update me what to do to update it as its part of your theme
We will check and response to your email as soon as possible.
Regards
Hello,
I have started to use the theme one month ago and everyting is going very well. Thank you for your afford and good job like this.
I had only one problem for reviews.
For example, I’m choosing three stars for each category, but it still rates as 5 stars. When I click grey colour stars, the colour is not changing to understand which star the client gave.
here it is https://ready2.be/rb_tour/rbt10106-istanbul-basic-tour/
Hello
Please contact our support team at https://shinehelp.travelerwp.com/ and provide your site login information then our team will help you quick fix it.
Regards
Thank you but my support has been past due to I purchased long time ago. Is there any email I can do that
Hello,
Please give us the detailed information via this email address:
vietphuong@shinetheme.comWe will check on this and answer to help you there.
Kindly note that support via email does not belong to our support policy, so the processing time may get delayed a bit.
Thanks and Best Regards!
Hi, I can’t book Car Transfer on my website…it shown ”Forbidden”
Hello
If possible, please contact our support team at https://shinehelp.travelerwp.com/ to get better helps.
Also don’t forger Enabling Geocoding API as well as Maps Javascript API to the project in Google Cloud Console and add Geocoding API to API key restrictions as well.
Thanks
