472 comments found.
issues with Split Slider. the Slide are all over the place, they do not slide as they should do they constantly move places. I know my support has expired, however this seems to be an issue with elementor.
if you refresh the page it works perfectly find and as soon as you go out of the page and come back and slide the images it goes all over the place.
is there is setting issue? I have look into in elementor but cannot find any issues.
Hi there,
Please send us a mail and include your purchase code and one of our agents will take a look.
Support
Mikado Portfolio part of
Qode Interactive
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I’m struggling with getting the demo website up and running.
Going to: Curly Dashboard > Import. Selecting to import from Curly WPBakery and all options. The import just gets stuck on 40%. Can’t even get the basic demo content imported.
Another issue is that Slider Revolution won’t update to 6.5.3 after an update it will tell you that the its updated succesfully but will remain on version 6.4.11
Hello there,
Thank you for reaching us!
Please check server resources and make sure that they meet recommended values prior to demo import. Here’s a helpful article about that.
After that, you can proceed with the demo import. You can read more about it here.
If the demo import doesn’t reach 100%, you can also import the demo via XML, as described in this article.
To get the latest version of Slider Revolution, and to get help with demo import, feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Your theme has several custom Visual Composer widgets. when I update the theme, not only does it break because none of the core theme plugins update automatically, but now these Visual Composer widgets no longer exist (any of them) and the site is broken all over.
Any shortcode that starts with [mkdf_services ….] no longer exists after the update.
Where do we get these widgets reinstalled back into the VC editor? And why is your update process so terrible?
upon further review, it seems you have added a theme registration login that is now required (which is fine) but you do nothing to mention this to the user, so stuff just breaks.
I’d suggest looking into your update process for the theme and plugins. The latest theme does not use the latest plugins, and your ‘core’ plugin requires the login, but is mentioned nowhere.
Hello there,
Thank you for reaching us!
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Regarding the theme registration, this is added in version 2.4, and it’s clearly stated in theme change log https://prnt.sc/1qfhivi.
If you have more questions, or you need additional help, feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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guys I have a registration issue, I have sent you an email can you please respond to that email
thanks
shax
Hi there,
Your code has been deregistered, you can use it again.
Support
Mikado Portfolio part of
Qode Interactive
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Really dissapointed after purchase your theme…
Your support centre not working..
How can I reach to you for this?
after purchasing your theme with huge amount its totally waste..
not able to see your plugins as well as demo import installed but not working…
why this happen please help…
My email id priyank.patel.in@gmail.com...
please help so i can able to work…
i am totally stuck
really bad experinece…
You have to provide user friendly menus in wordpress so easily we able to access and use your demo..
please help
Hi there,
Please try submitting a ticket now. We had a minor server issue, but it is resolved now. Sorry for this inconvenience. Let us know if you have issues now. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
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Hi again,
It seems we had a few interruptions on our server, but now it seems everything is working fine. If you are still unable to submit a ticket, you can send us a mail and include your purchase code and one of our agents will assist you. Regarding the demo import, please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older- We are really sorry about this inconvenience.
Support
Mikado Portfolio part of
Qode Interactive
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I have tried everything.
Created support ticket.. send email..
But no reply from your side…
Now how can i proceed with your theme?
I am totally stuck and not able to work..
really bad experience…
Please help
Hi again,
Please provide your ticket ID here so we can check the status.
Support
Mikado Portfolio part of
Qode Interactive
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Id #134208 ..
Please support quickly..
my website is totally blocked..
really poor support
Hi again,
Agent has been informed, your tickets will be answered shortly.
Support
Mikado Portfolio part of
Qode Interactive
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okay please do as soon as possible..
Your support team not replying..
atleast reply ..
i am stuck last 2 days..
my website totally stuck…
if you not able to provide support please give back my money…
really bad experience…
my bad why i have selected and purchased your theme… worst experience of my life
.........
atleast install demo and solve issue so i can able to proceed..
please…...........................
Hi again,
We have informed our agent again, you will receive a reply as soon as possible. Thank you for your patience.
Support
Mikado Portfolio part of
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Hello,
I just bought the Theme but when I load the data the slider revolution was nor active
Installed version: 6.4.11 6.5.3 Minimum required version: 6.5.3 Available version:
When I tried to upgrade didn’t work
Could you help me to solve the problem?
Hi there,
In case that the sliders are missing after the import please check this article – What To Do If Your Sliders Are Missing After Importing The Demo.
Please submit a ticket to our Help Center and one of our support agents will provide you with latest plugin version and assist you with any theme related question.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Would it be possible to update this theme. I can not activate Slider Revolution as an update is required. After plugin is installed via this theme i only get two options : Delete | Update Required
Thank you
Hi there,
Thanks for writing in! If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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why am i not getting reply from you guys in the support? the slider in your theme doesn’t work. i tried reinstall it , it just doesn’t allow me to upgrade
Hi there,
Once we check we do see that your request has been answered to so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hello
I have a problem. When I upload the new update to Filezilla, I get an error message “There was a critical error on your website.”
What do I have to do and how can I fix it.
Many thanks for your help
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
So it is necessary to update the Core plugin as well.
If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Good morning.
There is a problem on the site. On all pages there is a blank space on the left and right and I don’t understand how to remove it. (https://ibb.co/MgZ0MHn, https://ibb.co/6PyCQqB).
Going to your demo (https://curly.qodeinteractive.com/elementor/) there is the same problem, which was not there before.
How can I solve?
Thank you
Hi there,
We could not replicate this checking on our website demo, so please check if your Page is set to be fullwidth and if you need any further assistance and Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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template has bugs and does not pass w3 validation. Any assistance would be greatly appreciated. http://jigsaw.w3.org/css-validator/validator?uri=https%3A%2F%2Fhairbyarensman.com%2F&profile=css3&usermedium=all&warning=1
Hello,
Thank you for reaching us!
We do have a devoted team that follows all WordPress standards and our theme does go through strict tests before it even can be released, not to mention the badge that we are proud of which showcase the effort we put in our themes.
You can also submit a ticket on our helpcenter and one of our support agents will take a closer look and investigate this further.
Support
Mikado Portfolio part of
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Can you please explain how to update WPB. I only purchased this license through your theme but it will not let me update that plugin. However it says if purchased through the theme the user may use WPBakery Page Builder free of charge while you use the theme that came with WPB (because you have a license for that theme.
Hello there,
Thank you for reaching us!
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have a problem with the installation with the current theme version 2.4. As soon as I install, I get an error message from Wordpress with the error message:
Bug details
An error of type E_ERROR was found on line 8 of the file/www/htdocs/w018f007/twins-hairstyle.de/wp-content/themes/curly/framework/modules/blog/shortcodes/shortcodes-functions.php verursacht. Fehlermeldung: Uncaught Error: Call to undefined function curly_core_is_theme_registered() in /www/htdocs/w018f007/twins-hairstyle.de/wp-content/themes/curly/framework/modules/blog/shortcodes/shortcodes-functions.php:8 Stack trace: #0 /www/htdocs/w018f007/twins-hairstyle.de/wp-content/themes/curly/framework/modules/blog/load.php(4): include_once() #1 /www/htdocs/w018f007/twins-hairstyle.de/wp-content/themes/curly/framework/modules/mkdf-modules-loader.php(12): include_once(’/www/htdocs/w01…’) #2 /www/htdocs/w018f007/twins-hairstyle.de/wp-includes/class-wp-hook.php(292): curly_mkdf_load_modules(’’) #3 /www/htdocs/w018f007/twins-hairstyle.de/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array) #4 /www/htdocs/w018f007/twins-hairstyle.de/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #5 /www/htdocs/w018f007/twins-hairstyle.de/wp-content/themes/curly/framework/admin/options/mkdf-options-setup.php(5): do_action(‘curly_mkdf_befo…’) #6 /www/htdocs/w018f007/twins-hairstyle.de/wp-includes/class-wp-hook.p
I tried FTP Filezilla and external file managers. It just doesn’t work.
I ask for your help
Many Thanks
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this?
Thanks.
Support
Mikado Portfolio part of
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I have downloaded the Wordpress Installable File just today and manually uploaded the file via FileZilla. However in the Wordpress dashboard it still shows that 2.3 is installed…update to 2.4.
Little confused. Do I simply update the theme now in wordpress once I have completed the manual upload via Filezilla?
Hi there,
Please check if you have followed our guidance from here.
Keep us updated on this please.
Support
Mikado Portfolio part of
Qode Interactive
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How can I make single products page with full width? like this example- https://curly.qodeinteractive.com/product/balsam/
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
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Hi, I have upload the updated theme but now getting this error Fatal error: Uncaught Error: Call to undefined function curly_core_is_theme_registered() in /home/customer/www/sekseehair.com/public_html/wp-content/themes/curly/framework/modules/blog/shortcodes/shortcodes-functions.php:8 Stack trace: #0 /home/customer/www/sekseehair.com/public_html/wp-content/themes/curly/framework/modules/blog/load.php(4): include_once() #1 /home/customer/www/sekseehair.com/public_html/wp-content/themes/curly/framework/modules/mkdf-modules-loader.php(12): include_once(’/home/customer/...’) #2 /home/customer/www/sekseehair.com/public_html/wp-includes/class-wp-hook.php(292): curly_mkdf_load_modules(’’) #3 /home/customer/www/sekseehair.com/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array) #4 /home/customer/www/sekseehair.com/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #5 /home/customer/www/sekseehair.com/public_html/wp-content/themes/curly/framework/admin/options/mkdf-options-setup.php(5): do_action(‘curly_mkdf_befo…’) #6 /home/customer/www/seksee in /home/customer/www/sekseehair.com/public_html/wp-content/themes/curly/framework/modules/blog/shortcodes/shortcodes-functions.php on line 8
Hello there,
Thank you for reaching us!
We haven’t experienced this issue on our local installation.
Please contact us through this email, include your purchase code in the email, and our support team will check this and assist you further.
Support
Mikado Portfolio part of
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The latest 2.4 version causes fatal errors after upgrading. Rolling back to 2.3.1 fixes the issue. Everything is up to date, including PHP 7.4 and WordPress. I’m not the only person having this issue.
Manually FTP’d the plugin files and the theme files from the ZIP. Worked that time.
Hi there,
Thanks for writing in, yes, you do need to manually updated the Core plugin in order to have everything work as intended.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Same problem here, fatal error with the last version of the theme i had to go back to previous version of it
Hi there,
Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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How to show here “search Icon” + “cart icon” + “toggle menu” ? see example- http://i.prntscr.com/BrFmjQZiRPidrcXPJ-InUg.png I can not see any option for that. I’m using a curly theme of “hair-salon” template.
Hi there,
Thanks for writing in! You can add Search, Cart and Sidebar opener within Appearance > Widgets > Header Widget Menu Area.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Unfortunately, the separator widget not showing on the header. what is the solution? and also I want to change this cart icon. see example – http://i.prntscr.com/bSRUjtpdR9ijoQtmQbDwyw.png . How can I do it?
Hi,
If you want to use separator widget to add space in-between header widgets, please note that “Curly Separator Widget” can only add space on top or below the widget. As we do not have enough of information in order to be able to help you we would appreciate if you could submit a ticket at our Help Center, include url of your site and explain in more detail what you find troublesome, and one of our support agents will gladly help you.
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We also have the same problem: The latest 2.4 version – causes 7 fatal errors after an upgrade. Had to roll back to 2.3.1
Hello,
Thank you for reaching us,
We have tested the latest version of the Curly theme locally, and everything seems fine on our side https://prnt.sc/151uzky.
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin, so make sure that you’ve updated the Curly Core to version 2.1.
Also, please make sure that you’re using PHP 7.4+ version.
If you have any further questions, please submit a ticket to our Help Center and one of our support agents will assist you.
Support
Mikado Portfolio part of
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