466 comments found.
Hi, Would it be possible to update this theme. I can not activate Slider Revolution as an update is required. After plugin is installed via this theme i only get two options : Delete | Update Required
Thank you
Hi there,
Thanks for writing in! If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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why am i not getting reply from you guys in the support? the slider in your theme doesn’t work. i tried reinstall it , it just doesn’t allow me to upgrade
Hi there,
Once we check we do see that your request has been answered to so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hello
I have a problem. When I upload the new update to Filezilla, I get an error message “There was a critical error on your website.”
What do I have to do and how can I fix it.
Many thanks for your help
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
So it is necessary to update the Core plugin as well.
If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Good morning.
There is a problem on the site. On all pages there is a blank space on the left and right and I don’t understand how to remove it. (https://ibb.co/MgZ0MHn, https://ibb.co/6PyCQqB).
Going to your demo (https://curly.qodeinteractive.com/elementor/) there is the same problem, which was not there before.
How can I solve?
Thank you
Hi there,
We could not replicate this checking on our website demo, so please check if your Page is set to be fullwidth and if you need any further assistance and Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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template has bugs and does not pass w3 validation. Any assistance would be greatly appreciated. http://jigsaw.w3.org/css-validator/validator?uri=https%3A%2F%2Fhairbyarensman.com%2F&profile=css3&usermedium=all&warning=1
Hello,
Thank you for reaching us!
We do have a devoted team that follows all WordPress standards and our theme does go through strict tests before it even can be released, not to mention the badge that we are proud of which showcase the effort we put in our themes.
You can also submit a ticket on our helpcenter and one of our support agents will take a closer look and investigate this further.
Support
Mikado Portfolio part of
Qode Interactive
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Can you please explain how to update WPB. I only purchased this license through your theme but it will not let me update that plugin. However it says if purchased through the theme the user may use WPBakery Page Builder free of charge while you use the theme that came with WPB (because you have a license for that theme.
Hello there,
Thank you for reaching us!
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have a problem with the installation with the current theme version 2.4. As soon as I install, I get an error message from Wordpress with the error message:
Bug details
An error of type E_ERROR was found on line 8 of the file/www/htdocs/w018f007/twins-hairstyle.de/wp-content/themes/curly/framework/modules/blog/shortcodes/shortcodes-functions.php verursacht. Fehlermeldung: Uncaught Error: Call to undefined function curly_core_is_theme_registered() in /www/htdocs/w018f007/twins-hairstyle.de/wp-content/themes/curly/framework/modules/blog/shortcodes/shortcodes-functions.php:8 Stack trace: #0 /www/htdocs/w018f007/twins-hairstyle.de/wp-content/themes/curly/framework/modules/blog/load.php(4): include_once() #1 /www/htdocs/w018f007/twins-hairstyle.de/wp-content/themes/curly/framework/modules/mkdf-modules-loader.php(12): include_once(’/www/htdocs/w01…’) #2 /www/htdocs/w018f007/twins-hairstyle.de/wp-includes/class-wp-hook.php(292): curly_mkdf_load_modules(’’) #3 /www/htdocs/w018f007/twins-hairstyle.de/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array) #4 /www/htdocs/w018f007/twins-hairstyle.de/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #5 /www/htdocs/w018f007/twins-hairstyle.de/wp-content/themes/curly/framework/admin/options/mkdf-options-setup.php(5): do_action(‘curly_mkdf_befo…’) #6 /www/htdocs/w018f007/twins-hairstyle.de/wp-includes/class-wp-hook.p
I tried FTP Filezilla and external file managers. It just doesn’t work.
I ask for your help
Many Thanks
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this?
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I have downloaded the Wordpress Installable File just today and manually uploaded the file via FileZilla. However in the Wordpress dashboard it still shows that 2.3 is installed…update to 2.4.
Little confused. Do I simply update the theme now in wordpress once I have completed the manual upload via Filezilla?
Hi there,
Please check if you have followed our guidance from here.
Keep us updated on this please.
Support
Mikado Portfolio part of
Qode Interactive
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How can I make single products page with full width? like this example- https://curly.qodeinteractive.com/product/balsam/
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I have upload the updated theme but now getting this error Fatal error: Uncaught Error: Call to undefined function curly_core_is_theme_registered() in /home/customer/www/sekseehair.com/public_html/wp-content/themes/curly/framework/modules/blog/shortcodes/shortcodes-functions.php:8 Stack trace: #0 /home/customer/www/sekseehair.com/public_html/wp-content/themes/curly/framework/modules/blog/load.php(4): include_once() #1 /home/customer/www/sekseehair.com/public_html/wp-content/themes/curly/framework/modules/mkdf-modules-loader.php(12): include_once(’/home/customer/...’) #2 /home/customer/www/sekseehair.com/public_html/wp-includes/class-wp-hook.php(292): curly_mkdf_load_modules(’’) #3 /home/customer/www/sekseehair.com/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array) #4 /home/customer/www/sekseehair.com/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #5 /home/customer/www/sekseehair.com/public_html/wp-content/themes/curly/framework/admin/options/mkdf-options-setup.php(5): do_action(‘curly_mkdf_befo…’) #6 /home/customer/www/seksee in /home/customer/www/sekseehair.com/public_html/wp-content/themes/curly/framework/modules/blog/shortcodes/shortcodes-functions.php on line 8
Hello there,
Thank you for reaching us!
We haven’t experienced this issue on our local installation.
Please contact us through this email, include your purchase code in the email, and our support team will check this and assist you further.
Support
Mikado Portfolio part of
Qode Interactive
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The latest 2.4 version causes fatal errors after upgrading. Rolling back to 2.3.1 fixes the issue. Everything is up to date, including PHP 7.4 and WordPress. I’m not the only person having this issue.
Manually FTP’d the plugin files and the theme files from the ZIP. Worked that time.
Hi there,
Thanks for writing in, yes, you do need to manually updated the Core plugin in order to have everything work as intended.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Same problem here, fatal error with the last version of the theme i had to go back to previous version of it
Hi there,
Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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How to show here “search Icon” + “cart icon” + “toggle menu” ? see example- http://i.prntscr.com/BrFmjQZiRPidrcXPJ-InUg.png I can not see any option for that. I’m using a curly theme of “hair-salon” template.
Hi there,
Thanks for writing in! You can add Search, Cart and Sidebar opener within Appearance > Widgets > Header Widget Menu Area.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Unfortunately, the separator widget not showing on the header. what is the solution? and also I want to change this cart icon. see example – http://i.prntscr.com/bSRUjtpdR9ijoQtmQbDwyw.png . How can I do it?
Hi,
If you want to use separator widget to add space in-between header widgets, please note that “Curly Separator Widget” can only add space on top or below the widget. As we do not have enough of information in order to be able to help you we would appreciate if you could submit a ticket at our Help Center, include url of your site and explain in more detail what you find troublesome, and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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We also have the same problem: The latest 2.4 version – causes 7 fatal errors after an upgrade. Had to roll back to 2.3.1
Hello,
Thank you for reaching us,
We have tested the latest version of the Curly theme locally, and everything seems fine on our side https://prnt.sc/151uzky.
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin, so make sure that you’ve updated the Curly Core to version 2.1.
Also, please make sure that you’re using PHP 7.4+ version.
If you have any further questions, please submit a ticket to our Help Center and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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And i have the same problem: The latest 2.4 version – causes 7 fatal errors after an upgrade. Had to roll back to 2.3.1
Hello,
Thank you for writing in,
We have tested the latest version of the Curly theme locally, and everything seems fine on our side https://prnt.sc/151uzky.
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin, so make sure that you’ve updated the Curly Core to version 2.1.
Also, please make sure that you’re using PHP 7.4+ version.
If you have any further questions, please submit a ticket to our Help Center and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The latest 2.4 version – causes 7 fatal errors after an upgrade. Had to roll back to 2.3.1
Hello,
Thank you for writing in,
We have tested the latest version of the Curly theme locally, and everything seems fine on our side https://prnt.sc/151uzky.
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin, so make sure that you’ve updated the Curly Core to version 2.1.
Also, please make sure that you’re using PHP 7.4+ version.
If you have any further questions, please submit a ticket to our Help Center and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Thank You for Your quick response. I think I found a solution. I did manually update all the plugins (incl. Curly Core) that are in the package before touching the theme. And only after that the theme upgrade went smoothly.
Hi there,
You’re welcome 
Support
Mikado Portfolio part of
Qode Interactive
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Hello I left you a ticket, Can you answer me please?
Hello there,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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How to change the gold accent color amongst this theme?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
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I purchased this theme, activated it and then did not have enough hosting memory to upload it, so I had to remove and change hosting packages, now it won’t accept my purchase code as it’s sating it’s being used somewhere else, which is not the case?
Hi there,
You need to deregister your code before changing domains or reinstalling WordPress in order to use it again.
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
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Hi. I get this error after importing demo content: Oops Slider with alias hair salon not found using revslider. How do I fix that?
Hi there,
Please see this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328637-What-To-Do-If-Your-Sliders-Are-Missing-After-Importing-The-Demo If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
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