284 comments found.
how can I disable the noisa theme player?
Hello, You need to to theme settings > Theme Panel -> Sections -> Music -> Music player -> off
Cheers from your Team Rascals Themes
How to disable (hide) the player at the end? Can someone please help me. Thank you
Hello, Sorry for the delay…
You want to completely disable the player?
Cheers from your Team Rascals Themes
Do you plan to connect other services such as Spotify, Deezer, Apple, YouTube Music to play music through them? It will be better, because Artist can earn money
or just from youtube link
Hello,
Sorry for late reply… You mean social buttons?
Cheers from your Team Rascals Themes
To add songs to play egz. from Spotify… then someone can earn from listen music. Add music from Souncloud also not working for me, only from Google Drive I can play music (https://kchwcz-worship.czest.pl)
Guys, we need an update with fixes please or development is dead? Thanks.
Hello,
No development not dead, please send email with your problems/bugs via our contact form on profiles page.
Cheers from your Team Rascals Themes
I just installed the theme, I have a problem, the home page slider only appears when I enter the site. If I return to the “home page” from the menu or by clicking on the logo, the slider is not shown again. How do I fix this problem?
https://bit.ly/3QQiFffHello,
Thank you for contacting us, of course, we will answer all your questions through our support channel.
Cheers from your Team Rascals Themes
When will plugins that come with this theme be updated? Slider Revolution has been out of date for over a year. I am unable to update it myself. The updates must be pushed from Rascals Themes.
Hello,
Sorry for the late reply… Please send a support email. We will send you a link with all plugins. They are constantly updated.
Cheers from your Team Rascals Themes
How comes it takes so long to get simple answers ? I specifically purchased the support extension but no one replies!
Hello,
Sorry for the late reply… I sent fix for the problems on your site. So please check you email and let me know.
Cheers from your Team Rascals Themes
Works fine now, thank you for your very much appreciated help
What’s going with you guys? I opened 2 tickets to find out if the audio player will work on mobile devices. I received a slow response from the first ticket and I tried what they recommended, which did not work. I sent a response and it’s been 4 months. I opened another ticket a few days a go and nothing. Usually you guys are very responsive.
Hello,
Sorry for delay I answered you on your ticket. Please check it and let me know.
Cheers from your Team Rascals Themes
How can I add an event to events that will take place on several different dates? This is important.
Hi, can you update the visual compsoer and slider revolution in this theme package, the versions included are very old and there are security concerns.
Hi is this product abandoned? Should i switch away from this theme?
Hello, Hope you’re doing well today;
I want to assure you that your website will be updated shortly. I apologize for any delay in this process and appreciate your patience. If you have any specific concerns or questions, please feel free to let me know.
Kind Regards, Cheers from your Team @ Rascals Themes
Hi guys, we are still waiting for an update that will fixed the music player issue when using soundcloud. Regards.
Hello,
You will get information from ThemeForest as the update will be ready.
Please stay stuned!
Cheers from your Team @ Rascals Themes
Hello. I recently noticed the built in music player no longer works. I just checked on the Noisa demo sites and it doesn’t work there either.
Thanks!
Hello,
Thank you for the information I will check it.
Cheers from your Team @ Rascals Themes
Hello,
Soundcloud music do not works anymore with the theme since their last API update. Do you have plan to fix it and to update the NOISA theme ?
Regards, Mike.
Hello Mike,
Of course, we will want our template to be compatible with the new API. We need to check whether our key can be used by many users. In the old version, this was possible.
Kind Regards, Cheers from your Team @ Rascals Themes
Thanks for your reply,
Authentication process has changed and none of Soundcloud songs works anymore. Theme not compatible anymore. Please check
https://developers.soundcloud.com/blog/security-updates-api Some details on auth: https://developers.soundcloud.com/docs/api/guide#authenticationHello There,
I would be interested in buying this theme, but I didn’t see an audio search option in the main player. Are there any plans for it and if when is this going to be implemented? Otherwise, this theme would defeat the purpose of a large portfolio as an artist and is not suitable for that.
Best Regards Thanks
I would be greatful for an answer…
Hello, Hope you’re doing well today and sorry it took so long for a response.
This is not an option built into the theme at the moment but thanks for the suggestion.
Drop me a line if I can do anything else for you.
Mariusz Cheers from your Team @ Rascals ThemesHello Mariusz,
right as mentioned i know that already as i couldn’t find it anywhere on the website. Will this become a feature in the future?
If not i would have to look for another theme for my portfolio …
Thanks
Hello,
I’m sorry, but I can’t tell you now when that will happen, but certainly not in the near future.
Kind Regards, Mariusz
Hi there! thanks for creating this theme !! very fluid and with very good design possibilities. But I have a question, I am not able to remove the hamburger menu in the PC version, I only need it for the mobile version. thanks for the help and best regards.
Hello,
Thank you for purchasing our theme. We appreciate it.
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
Pre-purchase questions:
1. Can I add search feature on Artists page? 2. Can I set the Artists page to text only (index page)?
Thanks
Hello, We all thank you for your interest in our theme.
I’m afraid that is not possible in easy way, you would have to change a little template file and adapt it to your needs.
Drop me a line if I can do anything else for you.
Mariusz Cheers from your Team @ Rascals ThemesWill Rascal Themes push WPBakery Page Builder updates?
I purchased the Noisa theme, but WPBakery Page Builder is now several versions old.
The WPBakery folks are telling me that if a theme comes with Page Builder the theme creator will need to push WPBakery updates to their customers.
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
If I try to open a support ticket the RascalTheme site tells me
“This Ticksy account is Inactive”
Is there somewhere else I start a ticket or are you able to answer my question on this forum?
My Theme Forest support for this item has expired. That’s why I am asking if Rascals Themes is forcing purchasers of their themes to additionally buy a WPBakery license or if you guys will continue to push WP Bakery updates.
Hello,
Just drop us message via contact form on our profiles page.
Kind Regards, Mariusz
is there any option social media & music links in the header open in new window:
https://prnt.sc/18lyor1Hello,
It’s possible, but you have to use the code. Write us a ticket and we will tell you how to do it. Start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
Kind Regards, Mariusz
The noisia toolkit makes my site load forever.. there is an issue with it. trying to contact rascal themes to know what can be done but no answer yet.. my site has been offline for 4 days straight already..
Hello,
Sure, We will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
I have done that which redirected me to this page… what to do now? do you have a support email?
Hello,
Please check your ticket,I already answered you for your problem. You can find more species on your mail.
Cheers from your Team @ Rascals Themes
Kind Regards, Mariusz
