39376 comments found.
I was developing a site on a subdomain. I activated the theme on a subdomain. recently I moved the site from subdomain to main domain. now I can’t active the theme on the main site.
getting an error “The purchase code has been registered too many times. Please contact ThemeFusion to resolve.”
FYI. subdomain was: “pubgm.gcb.com.bd” main domain: “gcb.com.bd”
I can’t open a ticket because support is expired. can you please help me to fix the issue?
Hi there
We have reached out to you via email as well. We have cleared the registrations for you, and if you need to contact us in the future you do so here > https://bit.ly/2NJoU51
Thank you, MB
thank you very much
We’re glad to assist. 
Thank you. – Abbas
Wow. 700k sales and still basic features are unavailable. Can’t set the background image of column/row to contain. It is by default set to cover. I can use custom css, please provide any solution. Must not take much effort.
Hi,
We’re constantly adding new features to the theme based on user feedback such as yours.
Please post your feature request here so it can be logged properly: https://theme-fusion.com/faq-items/can-i-send-you-a-feature-request/
You can also vote on highly requested features/items on this page: https://theme-fusion.com/feature-voting/
Thank you. – Abbas
Can you please provide the name of the core file and it’s path? i’ll modify it. or any css code? At least the id or class i need.
Hello @Shivam00om
That is how the background images are supposed to work actually, they are set to Cover so they will cover the entire area of your content on every resolution, however in this case some minor clipping is bound to happen to keep the aspect ratio of the image true, this is how its always been for our theme or for any background image you use actually.
If you want to go for a custom solution you can simply create a new image that fits the mobile resolution and then assign it using custom CSS by targeting the media query.
Avada contains a plethora of options that allow you to customize the style of the theme without any coding knowledge. But even our large amount of options cannot cover everything. This request you have will require custom CSS. While we can offer minor custom CSS requests at times, this falls outside of what we can provide.
However we have some great resources for you! This post below explains how to use custom CSS with any of our shortcodes, and also gives you two of the most popular browser developer tools to find the correct selectors; Firebug and Chrome Developer tools. There are video tutorial links in it as well.
How to make custom CSS changes: http://theme-fusion.com/knowledgebase/how-to-make-custom-css-changes/Thanks
-Ammar
Hi, thanks for replying. I fixed that. Found 1 more bug. Containers leave a margin of 1px after them. No inbuilt option to remove this. Negative margins intended to counter it just don’t work. This is only noticeable when container background color is different from page background color. Any fix?
Ok. I fixed this one too. Thanks.
God to hear that.
- Abbas
Hello,
I´m using the avada theme A-Interior and I can’t understand where the logo of this alternative footer changes.
I can’t find it in widgets.
https://prnt.sc/17arxw2Regards,
Hi,
There will usually be a footer widget added for that under Appearance -> Widgets page or if using a custom footer you’d need to edit the specific footer under Avada -> Layouts page.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello,
Thanks.
Meanwhile I am trying to submit a ticket and I have the information that I am no longer entitled to support,https://prnt.sc/17fgbyx when we still have 8 more months of paid support. https://prnt.sc/17fk86k
Can you please solve this problem.
Regards,
Leonor
Hi Leono,
Please log out of our support area and then log back in and you should be able to create a ticket.
As this is not a support platform, if there are still issues creating a ticking, please send us a ticket at support@theme-fusion.com along with your issue description and we’ll get back to you shortly.
Thank you. – Abbas
Hello, I have the same problem. I paid for support but I see the same a message that my support expired and I cannot contact you. I tried to clear the cache and log out of all accounts but nothing helped. What should I do?
Hi,
Please log out of our support area and then log back in and you should be able to create a ticket.
If there are still issues creating a ticking, please send us a ticket at support@theme-fusion.com along with your issue description and we’ll get back to you shortly.
Thank you. – Abbas
After last update i cannot edit my HEADER OR FOOTER… Need a fast fix!
No! im not renewing support for a single case for 50$, its sick!!!!
Hello @neuah
There is no issue with header or footer editing that was introduced in our last update or any other, the updating and editing of all the layout elements work fine and good so this could be coming either form a broken update or any other 3rd party plugin(s), please try and make sure that all your 3rd party plugin(s) are disabled and then reinstall again once, if the issue persists please send us an email to support@theme-fusion.com
Thanks
-Ammar
Hi admin I bought the avada theme code but I used this code 4 times, yesterday my server was down, now I want to be given the “Item Purchase Code” again to rebuild my website!
Hi
I would request you to please reach out to us via a support ticket and we will help you address the issue
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello, i’cant find or overide via CSS the bluebar that shows at the single product page, can you help me please?
Hi
I am afraid it is difficult for us to follow this without any reference(link or a screenshot).
As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I was hoping that since i couldnt find any documentation or any place at the theme that could change that banner color and this wasnt a bug/error fix I could ask here.
If I can have this answer, i would be grateful everything else worked perfectly! Just this color that I couldnt find for customization.
Unfortunately my support licence has expired, and I couldn’t start a ticket there.
Hello Ibsencaldas
It is not possible to provide support here, that blue bar is simply a column and you should be able to find this inside your page, if you are using a custom layout please check the layouts too, this color can be changed from the background tab on the column
Thanks
-Ammar
amigos recién compre el tema pero me indica que el tema esta usado en otro dominio, como me pueden ayudar de una manera rápida por favor o sin tanto protocolo
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will sort this out for you asap.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, may I know how do I change the logo of the website? I uploaded my logo at Avada Options -> Logo, but it is not working.
I am using latest Avada themem downloaded on 28 Jun 2021
Hi,
Please see if you’re using custom header under WP dashboard -> Avada -> Layouts page, then the logo must be adjusted from there instead.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I have 4 license for this theme with 10 months of support left. I’m getting an error messages sayin my support has ended. Also getting a error “The purchase code is already being used on another domain”. Please advise
Hello @iamtheman20
I can assure you that you have an active support, regarding the error you are getting about purchase code, this might happen if the purchase code is being used several time so it needs to be reset once.
In order to make sure that your support extension is applied properly please follow the instructions here => https://bit.ly/3qtNfzy
Regarding the purchase code, the solution to this is by simply going to your support account and removing the domain from there and click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3x4eDa2
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi! Does the Avada builder have a way to list spesific products on a page?
Hello @Jkankkunen
Definitely! you can use our category filter and display any products of your choice this way, if you need further assistance with this, please open a new support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Is there any License available which we can use in our all sites as well as client’s site? Buying license one by one is hectic for us. We want an unlimited license or a developer license so we can use for our all client’s websites.
Hi,
We don’t have such a license offering yet.
- In terms of bulk discounts, individual discounts, charitable discounts, and as much as we would love to be able to do that, the Envato marketplace does not give us the ability to discount individual purchases or provide coupons. To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX - The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start
Thank you. – Abbas
Très bon thème, le coté pénible dans tous les coins : buy today Avada”. j’ai perdu 2 heures a retirer les raccourcis. Franchement, c’est pénible.
Hello @Claude
We are glad to hear that you like our theme, regarding the prebuilt websites when you install Avada, no shortcodes or elements are being installed unless the user wants to import a prebuilt site, if you are facing any issues with the removal or editing of content, please open a support ticket with our team and we will gladly assist you further.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
For a long time, I asked a friend to buy the key but lost contact and could not update the key. So I won’t be able to update? Is it possible to revert to the old version?
Hello @DanoDang
Even to get the theme files for an older version of theme you will always need to have a valid purchase code and a ThemeForest account, with that being the case we suggest you to get in touch with the person who purchased the key or get your own account at ThemeForest.
Thanks
-Ammar
Hello, I bought your nice theme a while ago and didn’t use it until now – hence my support is expired. Now I started to use it and found two major issues. 1# when I upgraded to the latest AVADA all my post is no longer being recognized by the Theme, there are 100’s of them, see the attached photo 2# After upgrade in every post wherever there is apostrophe(‘) it converted the text to machine language. For example, we’re is converted to this We’re. See attached photo. I have corrected 80 post so far and I have 100+ more to do. I can buy the extra license support if you really help fix those – otherwise I don’t see the benefits. I spend over 10 hours on you support KB but couldn’t find how can I show my existing post. :cry:
Thanks for your help in advance.
Hi
The current comment does not have any screenshots added to it. Also, while we can certainly try to fix issues in your site, it is difficult to guarantee a fix as we do not yet know the source of the issue.
I would request you to please perform some basic diagnostics
1) Can I please request you to disable all third party plugins except Fusion builder and Fusion core and check if the issue still persists
2) Please disable any child theme and switch to the parent theme to check if the issue is resolved
3) Ensure that you have no system values showing in red. You can check this by going to WordPress admin panel dashboard > Avada > System status. Please do ask your host to adjust any values that you see in red
4) I would request you to please clear the cache from Theme options, by going to WordPress admin panel dashboard > Avada > Theme options > Advanced > Dynamic CSS and JS and click on “Reset fusion caches”, Screenshot here. Please clear all server and browser cache post this and re-check the front end of your site in an incognito window
5) Finally, please do ensure that you have all theme and bundled plugins updated to the latest version
Thank you, Shaminder
Thank you for your quick response. 1) I have no other plugins installed. I have only Avada Builder, Avada Core, ‘Categories to Tags converter importer’ and Yoast SEO
2) Tried disable child theme and switch to the parent theme – Not fixed
3) All Green, no red, see the status image
4) WordPress admin panel dashboard > Avada > Theme options > Advanced > Dynamic CSS and JS and click on “Reset fusion caches” >> No such options are there. But I found >> Reset Avada Caches which has the options you wanted to reset. All Reset done.
5) Yes all theme and bundled plugins updated to the latest version
Images I missed last time: https://drive.google.com/drive/folders/18IRsMBTXN8zs67SdmfM1GJmWQL2dehss?usp=sharing Thank you
Hi,
Your attachments are not visible and require and additional permission clearance, however, as this is not a support platform and we’d need to take a look at your setup to figure out what is off, please send us a message on support@theme-fusion.com with the issue description and attachments so we can check this properly.
Thank you. – Abbas
Hi there!
I love the new abilities now to help users enhance their site performance by disabling unused parts of Avada! That is a fantastic new feature, and I look forward to that being even further enhanced to help Avada users increase their site performance even more.
One request: When users disable unused Design Elements and Layout Elements, can you still include whatever elements have been disabled in a list somewhere on the Page Builder?
Currently, once you disable elements, they don’t appear in any way on the builder. At least if there was a list somewhere that showed what builder options could be available, with a notice like “Please enable this element to use it”, users would have a better idea of what they can build on a page even when elements are disabled. If we do not even see the element listed in some way anymore, it makes it hard to know we even have that option in the future if we later decide we’d like to use it.
I hope that makes sense.
Thank you! Keep up your amazing work!
Hello @ccgmodels
Any element will not be disabled at all on its own for you unless its being disabled by the user or the wizard itself, however inside the Avada Builder > Settings Tab you can see which elements are disabled and which are not
If you need any further assistance regarding this, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi Ammar!
Thank you for your reply.
I know that the elements are available to be re-enabled from the list inside Avada Builder > Settings, but the issue I am addressing refers to when you are on a page you are editing or building, and you open the Avada Page Builder while editing a page.
Currently, it only shows the elements that are enabled on the list of options, but sometimes when looking at the list of elements users might be inspired to try an element that they had not previously thought of. So if the element is not even on the list while building a page, they may never think to enable and try it.
I am merely saying that the Avada Page Builder, while being used on a page the user is currently editing, should display a list of all the elements that are currently disabled as well, so that the user can see what other options they might choose from if they enable those elements. This way, they might see something and think. “Oh, that might work on this page. I should try that.”
But if the element is disabled because it had never been used before, the odds of being inspired to try it in a situation where it might work later is very slim.
Does that make sense? I know it can be re-enabled, my concern is just that if I don’t see the element while building a page, I will never think to re-enable it because I won’t remember that the element option even exists.
Thank you!
Hello @ccgmodels
Generally, the performance Wizard should only be run when you are done creating your website and no further work is required on it, this way you have the full freedom to work with all the options, elements and features of Avada, it is definitely not recommended to run the wizard just after doing a fresh installation as it beats the purpose of it and it will obviously turn of all the features, options and elements that you could always use in future, even if we give a list of elements there is always a question of everything else that can be disabled inside our Global Options, so in short the performance wizard is something that you’d like to run when you are done with the site, however I understand where you are coming from, I will make a note of this and add it to our feature request list for developers to check and see if we can create something like you have mentioned
Thanks
-Ammar
Hi Ammar!
Thank you again!
Even when a site is technically done, that doesn’t mean that more pages, or page updates, will not be done down the road. Websites are usually organic, and users may want to update, change, or add entirely new things as time goes on. So later, users might think of something they didn’t think of when they first built the site.
It’s just important that all possible options are still visible in some way on the builder itself, because once they’re disabled it is extremely unlikely that a user will ever think to re-enable it if they don’t see the option on the page where they’re building something new.
I suggest either having some non-intrusive list with the builder showing all elements that are currently disabled, or even better (if it doesn’t impact performance) simply greying out whatever elements are disabled but still showing them on the element list the same way they would be if enabled. So you still see it there, but it’s greyed out and un-clickable with a message like “Please re-enable this element in Settings to use it.”
This way, users won’t forget the option exists.
Thank you!
Hello @ccgmodels.
Fair enough, I have already added this to the feature request list section for our team further in this case
Thanks
-Ammar
Hi there. I have a question about why my fonts can sometimes randomly change for no reason whatsoever? For example, this is not what my nav font is supposed to be – at all:
https://bit.ly/3j5T2toWhy does this happen? Thank you.
Hi,
Please see if changing the Google Fonts Mode under Theme Options -> Privacy resolves the issue. If you have a cache plugin, please temporarily disable/remove it as they can cause similar issues too sometimes – that’ll confirm if the cache plugin is the problem.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Is this theme appropriate for quotes website?
Hi,
Could you elaborate a bit? Avada can be used for almost any category of websites. If you mean to setup a site where users can request quotes for a specific service or product, that can be done with Avada. You can either use our Avada form to setup an inquiry form or use a 3rd party plugin like WooCommerce and one of its free adding to showcase products/services along with an inquiry form for each.
With Avada, you can check our ~80 pre-built websites where we showcase Avada’s design power for websites ranging from online stores, to hospitals, to schools, to engineering and law firms etc.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here
To answer your query: For a dynamic loading of additional quotes/posts like that you might need to use a 3rd party plugin. We offer a testimonials element that will rotate through different quotes like that but those have to manually added to each testimonial element on the page.
Thank you. – Abbas
Yes, I know about plugins, but which demo is suitable?
Hello @Suhad91
You can use any of the demo of your choice that meets your requirement, every demo is made on same Avada site.
Thanks
-Ammar
Hi. I would like to buy more licences, but please can you exclude the 6 month support line item on the invoice for $18? I do not need additional support for each licence. Thanks
Hi,
We appreciate your continued business.
I’m afraid we don’t have any discount or alternate cost structure offering like that.
- In terms of bulk discounts, individual discounts, charitable discounts, and as much as we would love to be able to do that, the Envato marketplace does not give us the ability to discount individual purchases or provide coupons. To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start
Thank you. – Abbas
I have a 6 month active license for support but am getting this message??? Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here. Wrong. Please contact me.
Hi
I would request you please sign out of your support account and clear all browser cache. Once done, please sign in and recheck the issue. We do confirm that at our end we do see your support as valid
We look forward to helping you!
Thank you, Shaminder
Thanks for the reply.
You’re most welcome
