4015 comments found.
Hi Team,
I have updated all the themes, plugins and everything but i am seeing the below warnings in my dashboard.
Warning: file_get_contents(https://e**ix**un**tion.com/wp-content/uploads/stm_fonts/stm/charmap.json): failed to open stream: HTTP request failed! HTTP/1.0 404 Not Found in /home/u812558876/domains//eixuntion.com/public_html/wp-content/plugins/stm-post-type/theme-options/inc/functions.php on line 116
Warning: Invalid argument supplied for foreach() in /home/u812558876/domains//eixuntion.com/public_html/wp-content/plugins/stm-post-type/theme-options/inc/functions.php on line 120
My support got expired and it was not shown before in dashboard before. Please help me out.
Thanks, Manish
Hi,
Those warnings relate to the icon-font libraries in the theme and mean that there are such kinds of files in the mentioned folders. It is highly possible that there is a problem with file permissions.
You need to change the file permissions for those files via Cpanel or FTP client. Here you can read more about the file permissions – https://wordpress.org/support/article/changing-file-permissions/
Cheers
Hi Team, Thanks for your input. May i know what permission(whether it is 0477 or 0677…) is good to go. What would you like to recommend.
I have updated permission to 777 but still seeing the issue. Also tried other combination of permission as well. /public_html/wp-content/plugins/stm-post-type/theme-options/inc/functions.php on line 116 public_html/wp-content/plugins/stm-post-type/theme-options/inc/functions.php on line 120
You need to set 755 permissions to the files inside this directory ”/wp-content/uploads/stm_fonts/stm/”.
If it doesn’t help, please renew your support and provide access to your website folders.
Cheers
Hi,
I will change my domain in these two days.
I want to know what I should do? Because I don’t know what will happen when my website changes domain? Will my website lose all styles and pages and posts because its domain doesn’t have a theme key?
What should I do before I change the domain? I know I have three theme keys to use. But I don’t have any ideas about how to use them.
And, what should I do after I change the domain?
BTW, I don’t want to update the theme. Will changing the domain make the theme updated or not?
Thanks. ( I post this in ticket, no one answer me there so I came to here. You will see the same Q in ticket service.)
Hi,
Changing the website domain doesn’t depend on the theme at all. We recommend you make a full backup of your website. You can add your new domain address in the Settings > General section of the WordPress dashboard.
If you are planning to migrate your website from one domain to another, then please have a look at this article.
Cheers
“Read more”. I need translate in service and posts but I don’t know.
Hi,
You can translate the not editable words of the theme and plugins using the Loco Translate plugin. Here is a related manual – https://docs.stylemixthemes.com/f-a-q/how-to-translate-or-change-the-strings-of-the-theme-and-plugins
Cheers
Hi , in pearl header we import header and need to back to initial design how to do it ? and when put new item like shortcode in header builder it doesn’t show how to solve it pls , thanks
Hi,
To use the imported header, you need to modify the header.php file of the theme. Have you modified it?
If you want to use the default theme header styles, you need to just select the Default Headers in the Theme Options > Header section. You can read how it works here – https://docs.stylemixthemes.com/consulting-theme-documentation/blocks-and-sidebars/header
Cheers
Hi . think thsier is a problem in Pearl plugin with WordPress 5.7.2 its not compatible so we face some issues kindly advice
Hi,
We have included a new integration with the Elementor Header & Footer builder plugin. Please try to use this solution instead of the Pearl Header Builder plugin. Here is a related manual – https://docs.stylemixthemes.com/consulting-theme-documentation/blocks-and-sidebars/header-builder/elementor-header-builder
Cheers
Hi , suddenly can’t remove item from pearl>header Builder and change language not working too it seem their is error kindly advice
Hi,
We have included a new integration with the Elementor Header & Footer builder plugin. Please try to use this solution instead of the Pearl Header Builder plugin. Here is a related manual – https://docs.stylemixthemes.com/consulting-theme-documentation/blocks-and-sidebars/header-builder/elementor-header-builder
Cheers
I am using custom post Work with Elementor to display posts on the site. But ONY style “Grid with filter” has the option to choose with category will be display.
Other style option such as: Grid, Grid with Carousel, Masonry, Tiles does not has the option to choose which Category should be display. I really need those style option has the choose category option like the one in Grid with filter style.
https://ibb.co/gtqMsptI hope you will tell me the functions code to do that or add this feature in the next update.
Thank you!
When I upload image to custom post “Work”. Your theme will crop the feature image to 900×550. I would like to set the image is 900×600.
How do I do? I do not see any option in the theme setting for this.
Thanks
Hi,
We will take into account your request in our future updates. You need to edit this template ”.../wp-content/plugins/consulting-elementor-widgets/widgets/works.php” to apply your custom changes.
Moreover, it isn’t possible to change the crop size in the theme. The theme generates multiple thumbnails of different sizes. You need to use images with higher dimensions than 900×600.
Cheers
Hello,
The theme takes a long time to apply design changes. If I make a font change it doesn’t apply and the icons don’t appear. I install the demo “Barcelona” and you can’t see the icons or fonts either. If I make a color change, it doesn’t apply either. What can happen? I have tried activating and deactivating the child theme and parent theme. I have tried another theme and it works fine. I attach some screenshots.
http://ixbilia.es/wp-content/uploads/2019/09/Captura-de-pantalla-2021-07-03-a-las-13.58.01.png http://ixbilia.es/wp-content/uploads/2019/09/Captura-de-pantalla-2021-07-03-a-las-13.58.08.png http://ixbilia.es/wp-content/uploads/2019/09/Captura-de-pantalla-2021-07-03-a-las-13.58.14.png http://ixbilia.es/wp-content/uploads/2019/09/Captura-de-pantalla-2021-07-03-a-las-13.58.18.png http://ixbilia.es/wp-content/uploads/2019/09/Captura-de-pantalla-2021-07-03-a-las-13.58.25.pngHi,
Whenever you apply changes in the Theme Options section, the system generates skin-custom.css file in the “wp-content/uploads/stm-uploads” folder. It seems there are not enough file permissions for that folder and file on your website. You need to set 755 permissions for them.
Here you can read more about file permissions – https://wordpress.org/support/article/changing-file-permissions/
Cheers
All folders and files have those permissions and everything remains the same.
In this case, we need to debug the issue directly on your website. Please renew your support and submit a ticket with admin access to your website. Our support team will kindly assist you.
Cheers
Apart from the fact that the theme is very easy to customize and that the design is fantastic, what really stands out for me is Stylemix’s support. Am a beginner with absolutely no prior knowledge in web design, but with their fantastic theme and team, I was able to design a wonderful site for my needs. I really rate Stylemix highly for their prompt, efficient support, fantastic theme deisgn and documentation. I will keep buying from Stylemix again & again. I rate them a full 5.
Hello wfers,
WOW! Thank you for your feedback and for these kinds of warm words. It would be really awesome if you can convert it into the rating on ThemeForest.
Cheers
Is a disaster the new updater. Now I have two header: pearl header and consulting header theme options. Can your resolve it. Please. Is very urgent
Hi,
Have you updated all the core plugins on your website? Moreover, the default header and Pearl Header Builder don’t work together. If you install and activate the Pearl Header Builder plugin, you need to set up your header in the Header Builder section. You can read more about the header options here – https://docs.stylemixthemes.com/consulting-theme-documentation/blocks-and-sidebars/header
Our support agent will reply to your ticket soon.
Cheers
Thanks. Is resolve.
You are welcome!
Upon this most recent update, the top bar for the header was automatically switched on which displayed fictitious contact information, blog post titles have disappeared as it seems the post header options have been reset… these websites that you’re pushing live updates to are forward facing businesses and errors like this can have very negative results. If you can’t push out an update that’s been tested, you should not push it out at all. I will never recommend this theme to anyone and will never EVER buy it again.
Hi,
Before the release of any update, we conduct automatic and manual testing of our theme. However, during the installation/update process, there may occur unexpected issues related to the work of other plugins or problems with the server-side.
Please contact our support team to resolve the problem with the header.
Cheers
Hi there. I’m using a child theme, and I’m unable to update the STM Configuration plugin. It says the theme isn’t activated. What should I do?
OK, I was able to update the plugin manually, but when I change the date information on an event, it doesn’t show up on the front end.
Also, if I save the date as July 27, 2021, when I save the draft, it switches it to July 26, 2021! Please help.
Now I removed the end date, made the start date July 27, 2021, and on the front of the site it’s showing as “June 25 – July 2, 2021”. Something is terribly wrong.
If I delete the start AND the end date, the front of the site shows “July 2, 2021”
Looks like there was a problem with my child theme.
Hi,
Whenever we make major changes to a certain part of the parent theme, you’ll have to check our release notes and compare the file from the parent theme with the modified one in your child theme. If necessary apply the customizations or modifications again. If you don’t do this, there’s a chance that your custom code (function, feature, etc.) might not work anymore.
Cheers
I’m still having an issue with the date on the “Events” block of Visual Composer. The modern version is showing the date as June 25, 2008 no matter what I actually put in for the date.
Could you please screenshots of the problem with the events date?
Cheers
Thank you for the provided link. We have detected this strange behavior on our demo websites as well. Our developers are working on this issue now. We will release the new version of the theme with the fix.
Cheers
Thank you!!!
after the update, my website design has completely reversed. your theme options was moved and when i try to access it, i keep getting errors “Sorry, you are not allowed to access this page.”. your ticketing system wont allow me to ask for help because my support has expired. so are you saying that an update that broke my website requires me to buy support before you can fix? I can’t post sensitive details about the website here so what are you going to do to help me?
Hi,
First of all, the theme functionality doesn’t rely on the support license at all. According to the Envato support policy, you need to have an active support license to get customer support.
The “Sorry, you are not allowed to access this page.” error appears only when the STM Configurations plugin isn’t up to date. So go to the Appearance > Install Plugins and update the STM Configurations plugin.
I recommend you read our manual before installing the new version of the theme to avoid such kinds of misunderstandings – https://docs.stylemixthemes.com/consulting-theme-documentation/getting-started/update-the-theme
Cheers
The update resolved it. I didn’t know it was out of date because it didn’t register in the WordPress update page. I had to go to the required plugin page before I saw that it was out of date.
The STM Configurations plugin is located on our Server. Therefore, the WordPress Update doesn’t display it. You need to check for new updates in the Appearance > Install Plugins section. This section appears only if there are outdated or deactivated plugins.
Cheers
Hi there, after the update, there is a white vertical line appearing suddenly on the right side of the page where my slider is. Is there a fix for that? I have sent you guys an email on this. Please kindly advise. Thanks!
Hi,
Please provide a screenshot or a link to your website. So we can properly answer you. Moreover, we do not provide support by email.
Cheers
I am using this Theme on only one website, after theme update its showing message please active theme when I put license code its showing error msg >> This purchase code has already been used. What can I do ? Please help
I am unable to create ticket also same message showing there.
Hi,
This message means that your purchase code assigned to another email with the same Envato username. You need to log out from your current support account and re-login using the “Login with Envato” button. After you can activate the theme.
Cheers
Activation Done. But I am unable to access theme Option page its showing error >> Sorry, you are not allowed to access this page.
This means the core plugin of the theme isn’t up to date on your website. Please go to the Appearance > Install Plugins section and update the STM Configurations plugin.
Cheers
Hi team, when I tried to create header menu I can’t list my items under the same line. It’s going wrong what can I do for submenu items?
Hi,
Could you please provide a screenshot of the problem?
Cheers
I see that we can create a filter grid page with custom post “Work”. How can I create similar page with normal posts and categories?
Thanks
Hi,
That is a special widget for the Works post type. It works only with the Work posts. For posts, you can try to use the Post Grid element by the WPBakery Page Builder plugin.
It allows customizing the design of the item as well. Here is a related manual – https://wpbakery.com/video-academy/grid-builder/
Cheers
FRUSTRATION! We have bought a 3rd licence – plus paid EXTRA for extended support – yet your ticketing system will not let us post a ticket as it keeps saying ‘This purchase code has already been used.’!! What is going on? We have set up the ‘Liverpool’ demo, and created an .svg logo (the demo itself uses a .svg format logo) but when we place the logo, it does not show on the front end.
Hi,
Please just log out from your support account and re-login using the “Login with Envato” button – http://joxi.ru/5md9YPbC8xJbl2
Cheers
Have done this – created a ticket – thank you
Our support team will reply to your ticket soon.
Cheers
“To get automatic theme updates please install, activate and set Envato Market plugin”
I installed Envato Market plugin, theme is activated but still got this notice. I searched here and see other client post about this long time ago but seem you didn’t do anything to remove it.
Not very good theme update and support?
Hi,
We are working on the new version of the theme. The fix will be available in the coming update of the theme. That notice doesn’t affect the core functionality of the theme and website.
Cheers
Could you please create a tutorial for “How to add related posts section” under work post in Elementor with your theme?
I tried to search here and the document section but can’t find the post like that. I also created a VC sidebar then add a Work grid there but the posts are not random, it’s fixed latest posts.
Anyway, please show us the best way to add related posts in Elementor. This is must have feature in any theme, you should have it or have a clear document for it.
Thank you for support!
Hi,
Work is the custom post type and it isn’t a simple blog post. For blog posts, you can use the Related Posts widget. However, there is no such kind of element for Work post type in the theme.
Cheers
