23246 comments found.
Presale Question – does this theme supports woocommerce 5.4.1?
Hello, @PureVentilation,
Yes, our latest Theme is fully compaitable with WooCommerce 5.4.1
Regards, P-THEMES.
Altough I never used the theme, I got envato api connect error. Can you please help me to reset envato api code to be able to use the theme I bought ?
Thanks 
Hello, @cakanhakan,
No need to use Envato plugin anymore for updating the Theme, but you can directly update the Theme from Appearance >> Themes or you can follow the instructions written in this article as well: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data- for updating the Theme manually.
Regards, P-THEMES.
I meant to set up the theme first time putting my purchase code. I am getting error . Never used the theme yet. I would be appreciated to help me thanks
Hello, @cakanhakan,
What error are you facing? Can you please share the screenshot of the issue so that I’ll check and help you out accordingly.
Regards, P-THEMES.
I’m trying to setup this theme on a localhost(using MaMP pro), I can install other plugins fine via the plugins option in the dashboard but when I run the setup wizard, I keep getting ajax error for the plugins especially the porto functionality, where can I download this?
Hello, @aisha,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme from there with the same purchase code and then go to Appearance >> Install Plugins and try to Install/update the plugin from there, I am sure it will work for you, otherwise, please contact us via our support system so that we will check it for you.
Regards, P-THEMES.
Nevermind, gonna try a different server.
Sure, Sound’s Good!!
Hi, I’m trying to update my clients theme files and the Porto Functionality will not update or install after being deleted, through the Porto Set-up Wizard, no matter how many times I try. Do you have a zip file so that I can try loading it through my Filezilla instead?
Hello, @madetobeunique,
Please go to Porto >> Theme license and deactivate the Theme from there and then again activate the Theme from there with the same purchase code and then go to Appearance >> Install Plugins and try to Install/Update the plugin from there, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
I am finally diving into this theme. How come my left homepage side bar and the menu bar at top are different. I cannot find the layout change for that anywhere. https://snipboard.io/dqRKAh.jpg
Hello, @americansignletters,
The Menu on your site, you are using at the very top is the Main Menu, and you can modify it from Appearance >> Menu as per your requirements: https://postimg.cc/YLgdbc7N
And the Menu on your site, you are using at sidebar is the Widget Menu, so you have to check it under Appearance >> Widgets >> Home Sidebar: https://postimg.cc/GBx8Pq6B
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 16/10/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello!
Is the documentation up to date?
I try to customize the 404 according to the docs here: https://www.portotheme.com/wordpress/porto/documentation/how-to-create-custom-404-page-content/
It works but it just adds content to the 404 page. The original graphics and text remain “We’re sorry, but the page you were looking for doesn’t exist.”
Why is that?
Thank you!
Hello, @ClaireKok,
Yes, the documentation is up to date, the block for the 404 pages is referring in the documentation: https://www.portotheme.com/wordpress/porto/documentation/how-to-create-custom-404-page-content/ is only used for the extra content on the 404 pages.
The content: “We’re sorry, but the page you were looking for doesn’t exist.” on the 404 pages, if you want to change it, you have to translate it into the Theme language files as per your requirements: https://postimg.cc/8fv3FJnb & https://postimg.cc/8F3thkvX
Same as for the 404 entry title, you have to translate it into the Theme language files: https://postimg.cc/Vrfnr3GZ & https://postimg.cc/JGDJk3x8
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/07/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Ok, I see. This is kind of weird since one would expect that the 404 block will build the whole 404 page.
Thanks for the info anyway.
For anyone interested, one could also use the functions.php to translate those strings, e.g.:
function my_text_strings( $translated_text, $text, $domain ) {
switch ( $translated_text ) {
case 'We\'re sorry, but the page you were looking for doesn\'t exist.':
$translated_text = 'Not found!';
break;
case '404 - Page Not Found':
$translated_text = '404 - No Such page...';
break;
}
return $translated_text;
}
add_filter( 'gettext', 'my_text_strings', 20, 3 );
Hello, @ClaireKok,
Thanks for sharing this useful info here with other customers, it might help some other customers as well, will have the same issue…
Regards, P-THEMES.
Hi.
There some bug with Porto Template Builder -> Popup
I have created the block/popup, after that
1. My site has not worked without this Popup.
2. This Block dont reacts at any options see below
https://prnt.sc/19a54bxHello, @Onore,
Sorry to say that but there is no such issue with our Theme, this must be on your site only, please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
You suggested, that “Ask a Question” button on product pages is a part of a theme and can be placed below Add to Cart or anywhere on product pages, using Page builder. And the same form can be further customized too.
However, when I ask the support team on how to do that. They simply dendied and informed, that it has been customized and we need to edit theme core files.
How come possible
Very much disappointed.
Can you please help me on this.
Regards
Hello, @plushdecor17,
Really sorry for the inconviniance, but I have just confirmed from the support department and they said that the support agent which replied your support ticket, mis-understood your issue and the agent thinks that you are using the pre-built layout of the product pages and with those that is not possible and the agent is right, so I asked support department to please look through your support ticket again, but with Custom product layout builder, so please be patience now, you will get the reply from one of our agent soon, and please in future try to share the comment URL as well with ticket, if you asked something on comments section.
Regards, P-THEMES.
Hello
Thanks for clarifying and for your quick response. Much appreciable
Yes, another agent now responded queries with details.
Sharing the URL would not have required, if the previous support agent had answered at first instance. He actually ignored most of the points too on that ticket and answered in very short, and did not even suggested that it can be achieved through Custom Product Layout Builder option by creating the Single Product page template first
Also, if the feature and possibility is there, then sharing the comment section URL should not be required, too
That is why I prefer to ask you directly. You responded in much better way
with details, and timely, too
Once again, thank you for your kind intervention.
Regards
Hello, @plushdecor17,
Thanks for your suggestion we will work on it in near future, and thanks for your kind words and appreciation as well. Enjoy using Porto
Regards, P-THEMES.
Hello, I want to reset the purchase code, to use for different domain (Now it says that it used in our old website, but we want to rebuilt it with different demo) but i cannot find a way to reset the key…?
Hello, @bassed,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
https://www.nationwideconcretesupplies.co.ukCan you whitelabel me please
Hello, @nationwidefencing,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that we will check and solve it for you.
Regards, P-THEMES.
Thanks, its working now
You’re Most Welcome!!
Hi there,
I just received an e-mail that I can update my Porto Woocommerce Theme. I can download it at the downloda page of Themeforest. Now it’s a bit unclear to me. The theme will normally be updated in Woocommerce updates or am I wrong?
Many thanks in advance.
Kind regards, Glenn Triepels
Hello, @glenntriepels,
We have released the last update of the Theme on Jun 25th.2021 and here is the changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs today you have got the email because the Theme is on sale now , so grab the licenses of the Theme as many as possible, it is only for the limited time period…
Regards, P-THEMES.
Top Menu Log-in is not work.
With Top Menu Log-in oftion is not log-in my site. I can not log in my site with top menu popup log-in option. Please let me know how to fix this problem
Hello, @sinin,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and provide you the best possible solution for it?
Regards, P-THEMES.
Hi There,
I’m interested in purchasing this template. I just want to know is there any plugin that I can download or buy to have customers upload files with orders. I have a custom design feature so i need customers to upload their artwork.
Kind regards Waleed
Hello, @Cleenandco,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but our Theme does not provides this functionality and nor we have tested any of the third party plugin with our Theme officially for this reason, so you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi guys. 2 questions…. can I use Bootstrap 4 classes in the them… mostly grid and spacing stuff. Also… can I white label the theme in WP?
Thanks!
Hello, @mgma,
First of all, thanks for showing your interest in Porto WordPress
1. Yes, you can use the Bootstrap 4 classes in the Theme.
2. Yes, you can, we provide the Child Theme as well, so you can Customize and White label the Theme as per your requirements.
Regards, P-THEMES.
Left Sidebar Widgets / Search page – on the search page eteh left sidebar widgets appear at the bottom of the screen after the Main content on mobile; How do we get the Widgets to appear at top of screen THEN main content under it on mobile?
Hello, @Bowerweb,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media(max-width: 991px){
.main-content.col-lg-9 {
order: 1 !important;
}
.col-lg-3.sidebar.porto-woo-category-sidebar.left-sidebar {
order: 0 !important;
}
}
Regards, P-THEMES.
Hi,
It’s possible to add a row to header builder?? I need to have a second menu below main menu…
Hello, @cutmim,
Yes, you can, you have to use header builder with template builder: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-header-using-porto-template-builder-and-with-wp-bakery-page-builder/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 26/11/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Team,
Looking for quick support on following,
1. How I can enable floating “Add To Cart” Button for mobiles like -> https://ibb.co/NVGmjzh
2. Can we sequence attributes values for example, weight like 50,100,250,400 ?. In current scenario all configured values are showing in random order.
3. My store is currently set to ‘Gram’ for weight but i am unable to find a way to show symbol ‘g’ after actual weight.
I mean if I have set weight attribute to 100 then I would like to show 100g in product description without changing attribute from 100 to 100g.
4. Did you found Gutenberg better than others in your testing from speed perspective? Which single plugin is recommend?
5. Can i add Global tab which will be visible on all product page? Or how I can add it? I tried to set priority but tab is not visible.
Thanks, Pravin
Hello, @pravinlpatel,
1. You can only turn ON/OFF the Floating Add to Cart on Desktop using Theme Options, from Porto >> Theme Options >> WooCommerce >> Single Product and if you want to turn it ON on mobile as well, then you can using Custom CSS, If you have already enabled it ON desktop then share the single product page URL so that I’ll check and provide you the Custom CSS for it.
2. Yes, you can, using this plugin: https://wordpress.org/plugins/simple-custom-post-order/
3. No, Sorry to say that but this is not possible.
4. Yes, exactly, Gutenberg does not have rich features as compared to other page builders and that is the reason it has more speedy as compared to other page builders.
5. Yes, you can, you have to follow the same instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020886638--43-How-to-Remove-Size-Guide-Tab-How-to-create-different-Size-Guide-Chart-for-Different-Products-
Regards, P-THEMES.
Hi Support,
1. Please check shorturl.at/bnzY9 and help to provide custom CSS to show floating add to cart button in mobile as well. For desktop it is just working fine.
5. Reference link is for wpbakery and I am using Gutenberg Demo. Any suggestion, how this can be done using GUtenberg?
Hello, @pravinlpatel,
1. Your provided URL is showing this: https://postimg.cc/XXTMqyX6
2. You have to follow the same instructions, just the editor will change, you have to create the block and then use that block in Theme Options >> WooCommerce >> Single Product (Global Tab) and it will work for you.
Regards, P-THEMES.
Here you go https://bit.ly/3jOpBfZ
Block seems wpbakery feature. is it not? How I can add Block feature.
Hello, @pravinlpatel,
1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media (max-width: 767px){
.sticky-product {
display: inline-block !important;
}
}
2. You can add it from Porto >> Template Builder >> Blocks: https://postimg.cc/5j5yS1zG
Regards, P-THEMES.
Thanks for the help.
For No.2, I have included code and it is working just fine but floating add to cart button is looking non professional and taking most space. Can we just enable following?
- option (if any) - Add to cart button - If possible, Quantity
Just similar to this -> https://ibb.co/fpxyNj0
Hello, @pravinlpatel,
Please also copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media (max-width: 767px){
.sticky-product .star-rating {
display: none !important;
}
.sticky-product .availability {
display: none !important;
}
.sticky-product .sticky-image {
display: none !important;
}
.sticky-product .product-name {
font-size: 13px !important;
}
.sticky-product .sticky-detail .price {
font-size: 12px !important;
}
.sticky-product .add-to-cart .quantity.buttons_added {
display: none !important;
}
}
Regards, P-THEMES.
Hi,
Provided working well but we can do much better to inherit behavior just like floating add to card button in desktop to add to card button in mobile.
I mean,
In desktop version, Floating button is coming when we loose focus of button while scrolling to down but same floating button is always visible in mobile which can lead to bad user experience.
Can we do something to make floating button available in mobile only when we loose focus to product button while scrolling to down. This can increase overall CTR and sell as well
Hello, @pravinlpatel,
Sorry to say that but this is the default behavior of the feature, and there is no option in our Theme for it, so for you, I am forwarding this to our development department for considering adding it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
I can not add more then 1 image on porfolio posttype
Hello, @arymaynart,
Please make sure that you have Installed and Activated the “Dynamic Featured Image” plugin from Appearance >> Install Plugins and then you will be able to set more featured images as well.
Regards, P-THEMES.
Hello, how can I remove the newsletter popup? I’ve searched inside the comments there was a link, but it has 404 error. I also can’t login to your page via Google. It tells my account is suspended but I didn’t do anything, just login…
And how can I remove the top products, if I don’t want them on my homepage?
Hello, @imda_03,
1. Please read and follow the instructions written in this article:
https://ptheme.zendesk.com/hc/en-us/articles/360020634937--5-Home-Newsletter-Pop-Up-Modal-Box-Background-Image-and-Text-changing-or-Removing-the-Pop-Up-Modal-Box-Using-WPBakery-Page-Builder-
https://ptheme.zendesk.com/hc/en-us/articles/360020776178--17-Home-Page-Newsletter-Pop-Up-Modal-Box-Background-Image-and-Text-changing-or-Removing-the-Pop-Up-Modal-Box-Using-Elementor-Page-Builder-
https://ptheme.zendesk.com/hc/en-us/articles/360020644737--18-Home-Page-Newsletter-Pop-Up-Modal-Box-Background-Image-and-Text-changing-or-Removing-the-Pop-Up-Modal-Box-Using-Visual-Composer-Page-Builder-
2. You have to edit your home page and then you have to finds and remove the element from your home page, which is responsible for the products on your home page and that might be the Porto Featured Products element.
Regards, P-THEMES.
Ah, thank you! I almost forgot, that some elements could be page builder elements. I found them!
No Problem, and Sound’s Good!! that your issue is resolved now
Can I ask you another question? Is it possible to make another banner blocks like the one for About us? I can’t find any setting. I’ve seen a screenshot from you with a menu called blocks, but I don’t have it. Or did you changed that?
Hello, @imda_03,
Yes, you can create and use the other/multiple blocks as well, you will find the block under Porto >> Template Builder >> Blocks: https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
Regards, P-THEMES.
Hola! Desde el Panel de importacion y exportacion cuando hago el proceso para pasar de la url temporal al sitio final no funciona y el soporte no ,e da respuesta
Hello, @lumbligo,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Si compre el thema, ya me comunique con soporte y me dicen que ustedes no dan soporte sobre eso. Es imposible que no se pueda trabajar correctamente con una url temporal y despues migrarla, y exportarla y que no funcione. Les pido una respuesta
Hello, @lumbligo,
I am sorry but did not get your point, You have not purchased the Theme till now and you want to purchase it right? And you have the pre-sale question, “How to migrate the site from one URL to another” ?
Am I correct?
Regards, P-THEMES.
