28306 comments found.
Friend, I am wondering how to set 1 product belongs to 2 or 3 product categories, we have 1 product which can belong to 2 or 3 parent categories…..this looks not easy to build? Thanks so much
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
When you add a section and add a background image, the top of the image cuts off. In the position box, what should I enter to push the image down a bit.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
How can we solve hreflang?
Document doesn’t have a valid hreflang hreflang links tell search engines what version of a page they should list in search results for a given language or region. Learn more.
<https://granices.com/wp-json/wp/v2/pages/28736>; rel=”alternate”; type=”application/json”
Hi,
It’s not about Flatsome, but WordPress. You can add hreflang tags with a 3rd party plugin.
Hi, I got it done I want to show the qualities side by side, not openly. How can I do this?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I see your ticket #137377 was answered yesterday. Would you please check your inbox and also the spam folder?
Hi, I found how to do it. thank you. By the way, your theme is very successful. good luck with your effort
Thanks for letting us know you’ve found the solution 
Hi Team, I am just about to buy this theme. Looking amazing, however, I am not too technical when it comes to coding.
My question is, I have a moodle site that I am hosting my LMS on and I have edwiser bridge that was connecting my current theme to the moodle. Does this theme have compatibility with edwiser?
If Yes, I am buying it, no further questions!!! 
Hi,
Moodle + Edwiser Bridge haven’t been tested with Flatsome. But, you can join our official Facebook Community and get the opinions of our users (+29K) about that. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.
<meta name=”viewport” content=”width=device-width, initial-scale=1, maximum-scale=1”>
[user-scalable=”no”] is used in the <meta name=”viewport”> element or the [maximum-scale] attribute is less than 5. Disabling zooming is problematic for users with low vision who rely on screen magnification to properly see the contents of a web page. Learn more.
I don’t know where to solve this problem.
Hi,
Please try the snippet below;
add_filter( 'flatsome_viewport_meta', function() {
return '<meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=5" />';
});
thank you
i am getting Fatal error: Uncaught Error: website ramriindia.com
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi,
The mega menu i am displaying using block is shown only in desktop view. In mobile view i do not see it, although i ve set the menu for mobile view as well (checkbox is checked below the menu).
Please advice
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello Team, This is a pre sales Question
We have been using Manufacturer theme on our domain g99safe.com as we were focused on B2B Market and now we are about to start with an eCommerce store for our brand.
We have found two best themes for WooCommerce on Themeforest one is Flatsome and other is Porto. We are stuck between the two and would like to ask you some questions so that we can come up with the right decision.
Q1. Why would we choose your theme and not Porto?
Q2. What features make your theme better than Porto?
Q3. What’s the estimated lead time for the resolution of the support ticket after purchase?
It would be great if you could provide the answers of all above questions, so that we can make a better final decision.
Hi,
It might be better to get our users’ opinions about what makes Flatsome the best. Please join our official Facebook Community and don’t forget to accept the group rules.
Support tickets are answered in 2 business days.
Hi, Can I add my product list in bulk? how can I do that?
I am importing from woocommerce, but the product with variation is not created. Can you give me sample csv file for variance?
Hi,
Flatsome is just a theme and doesn’t have any control over WordPress import and export feature. Please contact WooCommerce support.
Hi there, firstly congratulations for a great theme and builder. It works quite smoothly. However, I have seen that Yoast SEO Plugin is not compatible with the builder and the resultant code base. Here are the details: 1. Yoast cannot read and count the internal links. 2. Yoast cannot read and count the external links 3. Yoast cannot analyse readablity properly. 4. At times, even the text count is not correctly shown.
Could you please tell me the most compatible SEO plugin for Flatsome? All these threads have your responses where you have said that Yoast is the best. But believe me it is not compatible.
Hi,
Can you please report it by submitting a support ticket here? Ignore the auto-reply. Your ticket will be forwarded to the developer team to check.
Hi, suddenly instead of mobile version on the phone, it is showen a desktop version. All plugins ans wordpress are updated to last version. https://creator.rs/ Do you know what could be a problem?
Thanks in advance.
Hi,
Can you submit a support ticket here?
Good day! We have been making a site for a long time and there is no contact with the developer. lately it turns out that you need to activate the theme. But we only have a purchase code in the admin panel. Help me please. Thank you!
Hi,
Can you submit a support ticket here?
If I make a request using this link, then I receive an answer that there is no purchase with my account. since the theme was purchased with a different account, but for our site.
Hi, is there any way to set up Shop page as full width or full screen? with not so much padding on the sides
Hi,
You can do that with custom CSS only.
Can you please suggest a line of custom CSS to do so, thanks!
Hi, can you please share the ideal line to do it? thanks.
Hello team I am using flatsome with dokan multivendor plugin but whenever I am adding any CSS code it is only showing in mobile view and not on desktop view for example I added the CSS code in ALL SCREEN section of custom css
.dokan-store .header { display: none; }
But header is only disable in mobile view and not on desktop view. What could be the reason for this please suggest
Hi,
Can you submit a support ticket here?
does this support / or do you have any referecens that flatsome is compatible with woomultistore? thx!
Hi,
We haven’t tested that plugin yet. But, you can join our official Facebook Community and get the opinions of our users (+29K) about that. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.
hi, can i remove the rotating circle in the home page slider area? https://snipboard.io/M6Rva3.jpg
Hi,
Can you submit a support ticket here?
Unfortunately. My support period is over.
Hi, I am looking for a shopping site. I wanted to review the ordering process from your demo. I created an order for this. But no matter which country I chose, I got the following message in the payment section. I couldn’t complete the ordering process.
Incoming message
Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.
Hi,
It’s a demo site. No payment method is included because it’s not an actual store.
How can I see the shopping process?
The shopping process is not related to Flatsome. WooCommerce controls it. The payment gateway takes control when you click on the Place Order button, and WooCommerce continues the process depending on the payment gateway’s response (success or failure).
I have one question if we are using parent theme in place of child theme and we add Custom CSS in Flatsome > Advance > Custom CSS will it be removed if we update the theme or it will be there even after update
Hi,
Those CSS codes are stored in the database like theme options. You don’t lose them after parent theme updates. But it’s better to store the custom CSS codes in the child theme in case there might be something wrong with the database in the future.
Hi,
How can i change the font family for content in a specific text element? I am trying via css using a class but it does not change.
Thank you
Hi,
Can you submit a support ticket here?
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