23245 comments found.
Hi, I need help, would you please help me resetting purchase code?
website name changed t-shirtizm is closed new biriztekstilbaski.com “This code was already used in t-shirtizm.com”
Hello, @cagdasdnsmn,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Good afternoon, today I was updating my website with your new update and I got this message “Your IP address is blocked as spam!” can you unblock it please my IP is 184.171.242.172
Hello, @joelito98575,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
thank you very much
You’re Most Welcome!!
Search is not working fine, not search with SKU and and tags, also it is not working with some of the words.
Hello, @ApriljuneGmbH,
Please completely read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020901838--49-What-is-the-Difference-Between-Live-Search-and-Normal-Search-and-How-to-use-both-
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/01/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I bought this for a site some time ago, but never published the site. And now I want to change the site name and use this license for the new site. Can I do that since I never published or launched the older site?
Hello, @sony123,
Yes, you can, I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hello!
Sir, hope you’r alright. sir i faced a problem which is Ex- https://postimg.cc/qhLqCW48 2nd is Ex- https://postimg.cc/G9ghwF2h i don’t know how to solve this image size. please help me to give a suggestion.
Kind Regards.
Hello, @kashfulecommerce,
No, Sorry to say that but this is not possible, you can not change it as there is no such option in our Theme for it.
Regards, P-THEMES.
Hi Porto-Team, we have a heavy problem on our website www.böserkater.de If you add products (completely random) they sometimes disappear from the cart. Is this a known theme issue? Thanks for your help and best regards from Germany, Adrian
Hello, @Mosqk,
Sorry to say that but this is not the Theme issue, we have not encountered such issue with our very latest version of the Theme, so it might be some sort of cache or third party plugin confliction issue on your site, please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/02/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
Unable to install theme on voobal.com it says your IP is blocked. Please whitelist my IP address.
Thanks in advance!
Hello, @Brandcapitals,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi, I need help, would you please help me resetting purchase code?
Hello, @squrtle,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Porto functionality and Bakery are refusing to update- how do I fix this? Already went through every troubleshooting option with my host.
Hello, @scrockett,
First of all, please make sure that you are using the very latest version of the Theme and then go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with same purchase code. After that please go to Appearance >> Install Plugins and try to update the plugins from there one by one, I am sure you will not finds this issue anymore.
Regards, P-THEMES
Hello This theme is compatible with version 5.5 of Woocommerce? Thanks
Hello, @nuno_rigormind,
First of all, thanks for showing your interest in Porto WordPress 
Yes, our latest theme is fully compatible with the latest version of WooCommerce 5.5.0.
Regards, P-THEMES.
Hello, thank you for the beautiful theme, but I am having trouble editing the demo pages. Every time I go into the page and try to edit i get a message: Your site doesn’t have a default kit. Seems like your kit was deleted, please create new one or try restore it from trash. Please help.
Hello, @antek_83,
This is not our Theme issue but this is your site issue, please read and follow the instructions written in this article: https://www.wpbeginner.com/beginners-guide/how-to-recover-and-restore-deleted-pages-in-wordpress/ or contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi
I’m trying to add the license to the website and it is saying my IP is blocked
Hello, @ttse7en,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hola tengo el licencia porto, pero necsito comprar otra, el problema es que cuando trabajo con una UEL tenporal y luego migro todo a la url final se desarma el diseño y tengo que volver a hacerlo manualmente. Por favor tienen algun tutorial o solucion a este problema, ya que es muy importante poder trabajar en sitio de prueba y pasarlo al sitio final. el soporte no responde nada
me dice este errro y no me muestra el carroeusel
selectWoo.full.min.js?ver=1.0.9:16 [Violation] Added non-passive event listener to a scroll-blocking ‘wheel’ event. Consider marking event handler as ‘passive’ to make the page more responsive. See https://www.chromestatus.com/feature/5745543795965952 setup @ selectWoo.full.min.js?ver=1.0.9:16 add @ jquery.min.js?ver=3.5.1:2 s.event.add @ jquery-migrate.min.js?ver=3.3.2:2 (anonymous) @ jquery.min.js?ver=3.5.1:2 each @ jquery.min.js?ver=3.5.1:2 each @ jquery.min.js?ver=3.5.1:2 ke @ jquery.min.js?ver=3.5.1:2 on @ jquery.min.js?ver=3.5.1:2 t @ joinchat.min.js?ver=4.1.14:1 o @ joinchat.min.js?ver=4.1.14:1 e @ joinchat.min.js?ver=4.1.14:1 [Violation] Forced reflow while executing JavaScript took 34ms jquery.min.js?ver=3.5.1:2 [Violation] ‘setTimeout’ handler took 65ms [Violation] Forced reflow while executing JavaScript took 48ms
Hello, @lumbligo,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
lo he comprado pero no responden nunca
Hello, @lumbligo,
Your profile showing you have not bought the license, If you have the license with your Envato name, then please share the PDF of the license with us via our email newsmartwave@gmail.com so that we will check it for you.
Regards, P-THEMES.
En esta ultima actualizacion el porto carousel no funciona.
Hello, @lumbligo,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Si ya escribi varias veces y no me responden dicen que no se hacen cargo! y tengo que comprar otras dos licencias pero si no responden tendré que buscar otro tema
Hello, @lumbligo,
We are sorry but until and unless you will not purchase the Theme, we are not able to help you out with the issue.
Regards, P-THEMES.
HI! Great theme, have been using it for a while now and it’s excellent.
I have a question regarding search by SKU on the store – This feature is available in the live search bar, but it is not available in the search results. Is there any way to include SKU results in the search results? My support is expired but I’d be happy to renew it if there is any way to fix this issue.
Thanks!
Hello, @santaguti,
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020901838--49-What-is-the-Difference-Between-Live-Search-and-Normal-Search-and-How-to-use-both- this is how it works.
Regards, P-THEMES.
Whenever We make Any Changes To Site Example: Changing Logo Size, Changing Colour, Changing Font Colour, & Etc,, Site Background Colour Changed To Default white colour.
Everytime I cannot Delete Cpanel/wp-content/Porto-Styles-Folder!!!
Im not Happy With This Product.
Please Refund My Amount.!
Hello, @Aquarium123,
Can you please share your Live site URL having issue and also please share the screenshot of the issue so that I’ll check and help you out further, or you can contact us via our support system as well.
Regards, P-THEMES.
HI ,the search button is not visible on the mobile version , I’m assuming that’s an easy fix. Can you please confirm before I purchase ? Thank you
Hello, @jpkazzi,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can easily show the search Icon in mobile version of the site, using Custom CSS, after purchasing the Theme, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will work for you.
@media (max-width: 575px){
#header .searchform-popup {
display: inline-block !important;
}
Regards, P-THEMES.
Great ! Will it be mobile friendly? For example, will it appear as icon and not a search bar ? Thank you
Hello, @jpkazzi,
Yes, it will be mobile friendly, it will show as search icon and when you will click on it, it will expends to search form, you can check it on my test site here: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/
Regards, P-THEMES.
Thank you
Hi , the theme was discounted yesterday, $41.. I was waiting for your reply to purchase it. Is it possible to get the offer still ?
Hello, @jpkazzi,
I am sorry but I already replied to you 16 hours ago, and sorry to say that but the Theme is no more on sale now, so you have to purchase it at its regular price.
Regards, P-THEMES.
All good , the reply went to junk mail , I saw it by mistake today:)
No Problem, we are always here to help you…
Hi!
I’m using Porto Shop 11
I would like to remove or resize the featured image on the Single Post Layouy, but i couldn’t find a setting for that: https://postimg.cc/06wLSjsK . How can I edit that?
Thanks!
Hello, @AndreiP23,
You can simply remove it using Custom CSS, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-post article.post .post-image.single {
display: none !important;
}
Regards, P-THEMES.
Thank you!
You’re Most Welcome!!
Hi,
I am using Shop No. 22 on one of my website. I want to create custom product page. I have performed the things which you have shown in https://www.youtube.com/watch?v=IPiFMffkqTI&list=TLGGFVuldg2BTeMxMzA3MjAyMQ&t=39s this video.
But I am unable to see product layout option in Wp Bakery Role Manager.
Please guide how can I get the option of product layouts in left side bar of Wordpress backend.
Thanks!
Hello, @Brandcapitals,
Please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/ we have changed its position in the 6.0 version of the Theme and the video you are watching is not our official channel, our official channel is: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw
Regards, P-THEMES.
what is substituting porto block that was removed ?
Hello, @kdani,
Please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
&
Please make sure that you have turned ON the blocks from Porto >> Speed Optimization Wizard >> Other Minify: https://postimg.cc/qhDj7Mxd
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 30/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
