39376 comments found.
How to refund，i want another
Hello @wanguiqin
We suggest you to please send us a support ticket regarding the issue you are facing and for the refund request so our team can attend to that.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Can I build multi user form system like jotofm or google form. where any one can signup and build his products multi user form ?
Hi,
Our forms allow adding a form to the page that can be filled by any user and the submission is either saved to the database or sent to the user’s email or Hubspot service.
If you have a different requirement than the above options then you’d need to either use a 3rd party plugin with Avada or perhaps embed one of the forms like Google Form on your pages.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hi, were getting “An error occurred while updating Fusion Builder: Update package not available.” when updating Fusion Builder and Fusion Core.
What solution can we use?
Hello @InterSprint
Can you please try completely removing the Avada Builder and then reinstalling it from the prompt, in any case you can always download the plugin files from our company site and then further update it, more information here => https://bit.ly/3ze6Abb
If you need further assistance with this, please open a new support ticket and our team will gladly assist you further.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Where can i donwload these plugins from you site? Can you send me a link?
Hi
You can download the plugins from the Avada support account at https://theme-fusion.com/support/account/. Once you do login, please select the plugins tab, Screenshot here
Thank you, Shaminder
Duplicate
It says purchase code is allready in use. But i dont think we have another account.
Hello There
Please send us an email with your purchase code to support@theme-fusion.com further to check this issue.
Do you make a discount if I buy 10 licenses ? or more ?
Hello @antoinepernaud
In terms of bulks license discount, this is not something which is a possibility right now, however we suggest you to stay connected with us via social media and our newsletter to know of any upcoming sales in future.
Subscribe To Our Newsletter
Follow Us On Twitter
Like Our Facebook Page
Join The Avada Users Facebook Group
Join The Fusion Builder Users Facebook Group
Thanks
-Ammar
Hi, Really interested to buy this theme. Is this theme support any job board plugin? Thank You.
Hello @DCLAPINC2
We have not officially tested any specific job board or job listing plugin with our theme so can not provide you with a very solid recommendation at the moment, we suggest you to check out different plugin authors and talk to them about the compatibility with Avada in this case further 
We will be happy for you to be a part of this amazing Community!
Thanks
-Ammar
Hi,
Don’t know wether its repeated question or not. I just want to insert a Youtube Video to the 100% width of the container. But the element only accepts to pixel values. How can I achieve that?
Actually if its full page width, I know we need to check the layout size and put the exact value.
But We want the video to stretch to the variable size containers. Can u help it this?
Hi
You can add a high PX value for the video (like 4000px). This will allow the video to stretch to 100% width in most devices and as the video will span beyond 100% of the container, it will not go beyond the viewport
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, Our site has not updated the Theme version. Currently we are using Version: 3.0.1 how do we upgrade to the current running without running into problems. Thank you for your reply.
Hello @sgianiotis
Since you are on a very older version of theme, this will require you to update step by step from an older version to the latest one, we have a very detailed guide on how you can do this here which will help => https://bit.ly/3el2l5J
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thank you Ammar, Where can I find the older versions so I can go through the upgrade process.
Do you have more template for event feature element?
Hi
I am not quite sure what you do mean by events feature element. But we have 9 demos based on events. I would request you to go to and filter it by events, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
yes that’s right! thank you.
You’re most welcome
hi, i really really liked your theme. I’m trying to unregister from my acc(because i forgot to deregister when i’m uninstalling the wordpress) and i’m now cant see my keys at my account. Do i need to buy a support? thanks for any response.
i just solved my problem. but still thanks to you. and if someone think to buy it please do. ıt may a little expensive but its pretty cool theme.
Hello @Shadedds
We are glad to hear that you have worked this out, if however you are still seeing any issue regarding the license or registration you can always send us an email to support@theme-fusion.com along with your purchase code.
Thanks
-Ammar
Duplicate
How to change the breadcrumbs name? ex. /portfolio to>> /xxxx, and /blog to>> /xxxxx
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
can you please tell me why I can’t change featured image dimensions for blog posts? When I open the post in admin section and I go to the Avada Page Options -> Post -> Featured Image Dimensions and in the width / height boxes I enter dimensions I want my featured image to be but after I save the post and open it in a browser, the featured image dimension remain the same as before and not the ones I entered. For example my featured image original size is 2000×1300 px and I want it to be 1200×628 px, but when I enter desired dimensions in the above mentioned boxes, dimensions of featured image remain the same. So basically, I need some of the featured images in my blog posts to be cropped. Is this possible?
Thank you in advance!
Hi,
We’d need to login and check this for you.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thank you! I will do that.
You’re most welcome
Duplicate
You have a YouTube API error in your newest version of Avada. Uncaught Reference Error in fusion-youtube.js. https://prnt.sc/1az04tm
Hello @gotothepoint
I am not seeing this error in our demos using YouTube element or my personal site as well => https://share.getcloudapp.com/mXur4WqR so this must be system specific that needs checked, can you please open a support ticket with our team as you do have a valid support and we will check this out further for you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello there If I change the host, can I activate the theme again?
Hello @Tokucali
Definitely you can, the theme is not bound to your host and it can be changed anytime you want, the theme purchase code is only bound to 1 single domain and even that can be reset if you plan on changing the domain later on.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi, my shipping and billing address forms are being cut vertically. any idea how to correct it?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I just installed the theme, I have some problems about fonts and icons not showing here: https://www.sgomberi-traslochi.net/. Can you help?
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I just installed the theme, I have some problems about fonts and icons not showing here: https://www.sgomberi-traslochi.net/. Can you help?
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, Can you unlock my purchasse code. I moved mywebsite to DEV to PROD. Thank you.
Hi,
Yes, we can do that for you.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will take care of this.
Click Here To Get Avada Support
Thank you. – Abbas
Hello Guys. I tried to use my license on more than one domain and my purchase code was blocked. Is it possible to unlock? I will only use it in one domain. My nickname in your website is deusa_8. Thanks!
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I can´t open a ticket without renewing support and there is no other way to ask for license unlock. Please help me with that.
Hi deusa_8, please send us a message on support@theme-fusion.com with your issue description and your purchase code and the site URL so we can check.
Thank you. – Abbas
Am having issues on my website the products does not display in the category and this was as a result of the Avada Builder Plugins updates that was done recently as it was working before the update how do I fix this
website link: https://www.beautifulbody.com.ng/product-category/body-cream/
Hello @mayorkay
I have checked your site and there are a number of JS errors in console, our latest update has not made any change into category pages so this maybe due to a broken update or some other 3rd party plugin compatibility, in order fix this I will recommend disabling your 3rd party plugin(s) and also please try and reinstall Avada again once, if however the issue persist(s) please open a new support ticket and our team will gladly assist you further.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi Guys
A quick pre-sales question
I have several licenses and Avada is by far my preferred web builder. A client has requested a specific drive thru box and functionality. Please see here so you can see what I mean. http://westkentmind-org-uk.stackstaging.com/wp-content/uploads/2021/07/1-WKM-Home.jpg
Can this effect be achieved with Avada?
Many thanks in advance Hoey
Hello @Hoey
We are happy to hear that you like our theme, regarding the request, something exactly like this effect and hover will not be possible straight out the box and will require customisation for sure, if you need further assistance with this please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
