23245 comments found.
I cannot find the block section on the dashbaord for a while. I found the blocks in elementor templates but I cannot edit them. I used to find the blocks before but I can’t no more. Do you have any idea of how I can get access to them. PS: my support expired
Hello, @jljdigital,
Please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
Regards, P-THEMES.
Hello,
I downloaded the latest version to install, but it has problems
installation tips,
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Please fix it. thanks
Hello, @mandyhuan,
For missing style sheet, please read more about it here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399/support
OR
Please watch and follow the instructions showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hello,
I saw your theme on a different site.
I think www.nourcards.com and www.egycards.com sites are using your theme. I want to buy a theme to create a site that will serve in the same industry. The products I will sell will be completely digital products and e-pin. The products to be sold will be the same as the products on the above sites.
So which theme is suitable for this service? Can you give examples of themes I can find? How can I review the demo admin panel?
Thanks.
Hello, @komoxti,
First of all, thanks for showing your interest in Porto WordPress 
I saw those websites, and I think those websites are using our Demo 1 or 2:
https://www.portotheme.com/wordpress/porto/shop1/
https://www.portotheme.com/wordpress/porto/shop2/
And you can check all our pre-built demos here: https://www.portotheme.com/wordpress/porto_landing/
Sorry to say that but without purchasing the Theme you can not check the backend of the Theme, although you can check our Doc here: https://www.portotheme.com/wordpress/porto/documentation/ and our FAQs and Videos by clicking on the below-listed buttons.
Regards, P-THEMES.
Firstly, thanks for your response. I’m reviewing other demos as well.
Can I sell digital products in all shop themes? Or is only theme 1 and theme 2 suitable for this?
Hello, @komoxti,
Products are WooCommerce functionality and Yes you can sell digital products in all shop demos.
Regards, P-THEMES.
Hello Just a Thumbs up you have a Spelling error:
You have put “Sing Up” Instead of Sign Up
https://www.portotheme.com/wordpress/porto/shortcodes/pricing-tables/Hello, @musictomy,
Thanks for your time to write this issue on our Demo to us, I am forwerding this to our development department for set this spelling on our Demo site as soon as possible, again really thanks and highly appritiated…
Regards, P-THEMES.
Your Welcome
hi, before the update i had this custom css code to show me the full title of the wc product titles. now is not working no matter where i place it. appearance additional css or theme custom css
any ideas why?
h3.product-title{ overflow: visible; text-overflow: wrap; white-space: wrap;}
.product-block .name { overflow: visible; text-overflow: wrap; white-space: wrap; }
thank you.
Hello, @johnnyxp64,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Regards, P-THEMES.
you are gooood! it would be awesome if you make this an option in your Woocommerce settings!
thanks a tone. if we continue like that i will definitely renew our support. too bad your website is such weird i seriously can’t figure our where is the button to post new tickets.
Hello, @johnnyxp64,
Sound’s Good!!! that it helped and Thank you
We will try to add an option for this in our Theme with upcoming updates of the Theme.
And for creating and managing tickets on our support system you can read here: https://support.zendesk.com/hc/en-us/articles/203690946-Creating-a-ticket-on-behalf-of-the-requester-standard-agent-interface-
Regards, P-THEMES.
Hello, I have a question: I have a webiste shop-munax.ro -> but this domain don’t work any more and I want to put my licens key from porto to another domain. How can I do?
Hello, @seomarketero,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Thank you very much!
You’re Most Welcome!!
I ask you please, if you cannot help me, stop using the credentials to enter the web and create test users.
Disappointed with the support team since they could not help and after that they generate users without authorization.
STOP DOING IT. Thanks.
Test Users: https://postimg.cc/rzRwzWNk
Hello, @jucrik,
I have just confirmed from the support department and they said that they did not created any of the single user on your site as well, on checking, the support team found that this is the email used to create the test user: https://postimg.cc/4KRc4Ywd on your site and that is not our email, so please contact your hosting provider and ask to check it for you, this is not from our end.
Thanks for your understanding.
Regards, P-THEMES.
Hi , How to make menu items different for desktop version and mobile version . Please Guide !
Hello, @manishchahal,
By default Mobile Menu only took the Main Menu to show on Mobile and this is the default functionality of the Theme.
You can achieve what you want using only a single trick and that is as follow:
1. You have to use the Header Builder Functionality and create 2 Menu’s from Appearance >> Menu, set one as “Main Menu” and the Other as “Secondary Menu”, now you have to use the Secondary Menu to show on Desktop using Header Builder and set Mobile Menu as Main Menu, like this you will have 2 different Menu’s on Desktop and Mobile easily.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi There,
After we updated Porto, we noticed our single product page was empty. We are using a custom single product page setting.
https://snipboard.io/B9yhY4.jpgCould you please go through it and let us know your thoughts. Thanks
Hello, @Skymemberpresents,
Please make sure that you have set up the custom single product layout correctly, you can follow this article: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-layout-using-porto-template-builder-and-with-wp-bakery-page-builder/ otherwise, please purchase the support extension first and then contact us via our support system with your site WP-Admin Login details, because your 6 months of support period is expired from 30/10/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi there,
We are using the Shop 40 demo of Porto but am having trouble getting the filters and sidebars working correctly.
We would like to have product filters enabled in a sidebar on desktop and offcanvas on mobile.
Whenever we click the “filters” button on mobile the slide out menu just appears blank white.
Can you please advise how we can achieve this, I cannot see where I can define what’s supposed to be displayed in the mobile menu?
Kind Regards
Hello, @BMTilbury,
I tested your issue on my test site and the first thing you cannot set filters differently for mobile and desktop. There is only one option to set filters layout in our theme. Go to Porto >> Theme Options >> WooCommerce >> Product Archive and from there set filters layout as per your needs.
And I tested my test site with off canvass and default layout of filters it’s working fine on mobile and desktop.
Please check this video for more details: https://streamable.com/149694
So the issue is only on your site, please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have set up the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 29/04/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Tell me why the “number counter” does not work? The first does not work, the number is zero. I make a double of this counter. The double starts working. And here is the first added counter at zero.
https://prnt.sc/1bq10dfFound a problem. When you turn off the header display, then this problem occurs.
Hello, @NaumKo,
Sound’s Good!! that you have found the issue by yourself. so please turn ON the header disply and it will work for you.
Regards, P-THEMES.
Hello The sticky header on Header Layout 1 dosen’t seem to work (it is enabled). Please help.
Hello, @lhars,
Can you please share the screenshot of your issue and the Live site URL on which you are facing this issue so that I’ll check and help you out further.
Regards, P-THEMES.
The site is in production state. I can send you admin credentials to check it. Please tell me whre to send the credentials.
Hello, @lhars,
You can share your site WP Admin Login details with us via our support support system here: http://portotheme.com/support so that our experts will check and help you out in solving your issue.
Regards, P-THEMES.
Hello I can set color with swatches with admin role, but i cannot see the option in an shop manager role. Is this the default settings for shop manager? Can i fix it?
Hello, @parisalex,
Sorry to say that but that functionality is only for Admin and you can not change it, so you have to modify it with Admin account as per your requirements.
Regards, P-THEMES.
Hi!
O would like to increase the display time on the sales popup: https://ibb.co/QCJLfzF
Here it’s only on 4 seconds and it can’t be changed.
Thanks!
Hello, @AndreiP23,
You have to change/customize it into the Theme core file: woocommerce-theme.js under wp-content/themes/porto/js as per your requirements.
Regards, P-THEMES.
Thank you!
You’re Most Welcome!!
Hello, I have purchased this theme, I want to change my domain name, please help, thanks.
Hello, @mandyhuan,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
When I install this plugin: https://www.studiowombat.com/plugin/advanced-product-fields-for-woocommerce/
the option for changing the main image (based on the variation image) on the product page in woocommerce does not work.
The developer of this plugin says that Porto is not using the default woocommerce gallery. How can I change this so the plugin works?
Hello, @dennygoosensen,
No need to use any third-party plugin for changing the main image (based on the variation image) on the product page, it is the default functionality of our Theme and you can easily achieve it as well, please watch this video I have captured for you: https://streamable.com/u3hb0v
Regards, P-THEMES.
Hi, Thankyou for your reply. That is not what I mean. I want to use the third party plugin because of the conditional logic options. So when I setup the plugin and create variations in that plugin the main image does not change because the Porto theme uses an other gallery then the woocommerce default.
Hello, @dennygoosensen,
We are sorry but that is a third party plugin confliction and requires extra Customization, and we do not provide free Customization services, so please ask the plugin developer to solve it for you and if you want us to Customize the Theme core files for you then you can contact our Customization team for paid Customization services as well.
Regards, P-THEMES.
Hi, my purchase code says it is in use. However, my other domain is no longer using Wordpress. In fact, we only activated it for testing on the previous domain.
Can you kindly reset the purchase code for me please?
Hello, @kenneal,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, I have problem with activation my theme licence (www.veseleodznaky.sk). And second problem Error: Your ip address is blocked as spam. Please check this problems urgently.
Hello, @mirek211,
I have reset your purchase code, and I have found and whitelisted your IP as well, so please activate your Theme again and I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Ok, thanks, it’s ok.
You’re Most Welcome!!
new problem appeared the mini cart is now not properly showing more than one items in its scrollbar :/ here is a screenshot: https://imgur.com/a/spmuyAs
Hello, @johnnyxp64,
This issue is because of the wrong translation of Item and Items, singular and plural, you have to translate both separately as showing in this screenshot: https://postimg.cc/1VB6HzJ9 and it will solve your issue.
Regards, P-THEMES.
I have a problem.
When activating the sticky header, only the secondary menu is scrolled and not the logo, main menu or icons.
Neither the Header Top nor the Main Header are displayed with the Sticky Header.
Domain: https://lilaloli.com/
Hello, @jucrik,
This is because you have set the secondary menu as main menu as well: https://postimg.cc/z3frFssX let me explain you how it works.
Header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.
And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Regards, P-THEMES.
The main menu is in the middle header and not in the bottom header row, there is the secondary menu.
Your help please. And also with the issue that Porto Studio still does not work, even though I already cleared the browser cache.
Hello, @jucrik,
Please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
