8599 comments found.
Hello,
Is a new version of the theme planned in the coming days? Because Wordpress 5.8 is available tomorrow.
Hi studio-web-johnatanb! Yes, the new Uncode update is scheduled for this Wednesday.
Great news! Can’t wait to see it and my site load faster 
Hi, and thank you for the confirmation! When released, you can try out the new Dynamic Srcset Images.
The problem is not with my images, they are all less than 100kb, and I use Imagify plugin to optimize them. It comes from the fonts and the many JS resources that take a long time to load…
Without a check to your site we cannot give you specific advices, try to follow this article (and in case you can also use a plugin like Assets Clean Up to remove unwanted files): https://support.undsgn.com/hc/en-us/articles/360017231458
PS: Fonts are not mandatory, you only have the font you have imported in the Import Fonts tabs.
Hello! I am troubleshooting a max_input_vars issue. I have two websites, both with Uncode on them. However one website shows the max_input_vars (allowed) updated to 3000, and the other one still says 1000. I have updated the max_input_vars to 3000 on both. The Uncode system status page shows max_input_vars as 3000 on both. But for some reason, only one of the websites shows the max_input_vars (allowed) value as 3000 and the other one still shows max_input_vars (allowed) as 1000. They are both hosted on GoDaddy using the same type of hosting. Both info.php pages show the local value to be 3000 and master value to be 1000. How can I go about troubleshooting this issue? It’s weird to me that both websites seem to be exactly the same setup, except for the max_input_vars (allowed) value on one isn’t updating.
Hello,
if the master value is set to 1000, you can’t set a local value higher than that: the master value must be higher or the same of the local one, it is a server rule of course. The strange thing is that one of them displays 3000. Did you try to update it recently by clicking the icon https://undsgn.d.pr/FXNn1Q ? When you click the icon Uncode tries to send as many variables as possible, as far as the system allows based on its settings, so it’s a real test that evaluates the availability of vars, it’s not just a data read from the system.
Anyway, let me also remind you that, if you need further support, it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi There.
Any reason why this theme hasn’t been updated in three months, whilst Woocommerce is at version 5.4.2 and Uncode is only compatible with Woocommerce up to 5.2.0?
Thank you.
Hi Imagesofdorset! Simply cause we are working on the next update, and we don’t have any compatibility issue. You see that is compatible up to WooCommerce 5.1 since Envato has not enabled this option for all authors in the admin: https://undsgn.d.pr/lE5Gt4
Thats perfect, just thought I would check. Looking forward to the next update!
Beta Testers are now testing it!
Hi gaglain! We are sorry but we cannot understand from here, actually we don’t have other similar reports, and testing on our demo everything works as it should with a variable product with a custom layout: https://undsgn.com/uncode/product/product-columns/
Do you see the button if you set the default layout? Are the variations properly created (even if I don’t think it’s this) https://support.undsgn.com/hc/en-us/articles/360013768358 ?
Otherwise, you need to open a ticket so the developers can debug your installation.
Thanks, I see the button on every layout i try but not the variations like it was deactived ? I will look and open a ticket if i don’t find the solution
Try to follow the suggestions above, and try to create a variation product from scratch, otherwise ok open a ticket so developers can debug your installation.
Ok but as show on our demo this is something that perfectly works (https://undsgn.com/uncode/product/product-columns/). Unfortunately, support expiration is a rule from Envato, also if you have 100 licenses, otherwise all users with customer expired should expect the same.
so it does not perfectly works 
Ok I will find another solution
This is what you say, but other users don’t have this problem, so there is something related to the way you created variations or other issue that affect your installation that we cannot debug in words from here!
PS: otherwise here you should read tons of similar comments!
hi, post sequence options in the post slider widget in vc does not work with cpt
Hi knireis! We are sorry but we really don’t understand what is “post sequence options in the post slider widget”, probably we call it differently.
can i send you screenshots to clarify?
Upload somewhere on the web and share the link here, no private support is allowed unless using the official Help Center, so all support activity must happen here.
Hi knireis! What you use to create CPT? I pass this to developers to have a check in their installation.
Hi knireis, as expected this works as it should, please check this video recorded now from developers using the same plugin (they say that probably the issue is some of the settings you used to create the CPT but without a check/debug to the site it’s not possible to help more): https://undsgn.d.pr/qxMQdl
Hi, in the post settings>build query it’s not allowing me to put in certain categories (it’s not saving when i type them in), would you have any idea? (i can change/save other things such as post count, order by etc but unable to save fields where it says ‘click here and start typing…’), thanks!
Hi jonesy2367! Are you inserting normal posts or portfolio/products categories? Please note that if you are using portfolio/product you should use the Taxonomies: https://undsgn.d.pr/NcVjsH
Otherwise if you have this error when using normal blog posts categories this can be related to a Memory Limit issue.
Hi, it’s portfolio – it doesn’t work with taxonomies either, you type in and it doesn’t save (and system status/memory limits have all been increased)
It’s anyway related to a Memory Limit problem, do you have extra plugins that can consume memory?
no
Ok but as told this is not influent, there are something else that consume the necessary Memory on your server (probably it’s a shared solution, or they apply some master limits).
Anyway, follow this to manually workaround: https://themeforest.net/comments/20204218
PS: we kindly remind once again that this wall is not for support.
rather than a memory limit could it be a php version issue?
Newest version of PHP are more performant than older.
updating the php and increasing the memory limits hasn’t worked
tried a different browser too, as you can see on these 2 screenshots, type in category name, click save, wheel is whirring and category name disappears https://imgur.com/a/sD9BgaR
(i’m on a dedicated vps, not shared hosting too)
If you are querying for Portfolio elements you should use the Taxonomies, and not Category os your screenshot, if this doesn’t help follow the suggested manual procedure ( https://themeforest.net/comments/20204218 ) since from here we cannot know what is the problem.
as said previously it doesn’t work with taxonomies (you put in tag, and it doesn’t save)
Ok so why you send a screenshot with categories? Anyway, as we have already said, we can’t work magic and understand why it doesn’t work as expected on your installation just in words from here. If you want to open a ticket (it is related to memory or server settings other than standard) or use the manual workaround suggested procedure.
doh! i was thinking tags, i tried taxonomies and that works
Ok, thank you for the confirmation!
Please send me your email contact and I will send you screenshots.
Hi cuebner, we are sorry but this is the sense of support expiration from Envato (ThemeForest), you cannot request private support, this is only available on the Help Center. We are happy to help but all support must be happen here unless you open a private ticket.
I deactivated all plugins except the Uncode originals core/ wireframes/privacy/wpbackery page builder & visual composer and the problem is still the same. I tried different devices and different browsers (Safari & Firefox), always the same issue. In 5 years of working with this theme I had one email exchange with Dave from the Uncode support team about the installation process. So it is not like I am bothering you with my requests. I understand that you don’t want to give support without paying for it. But again, I don’t have a customization issue but an issue with the “normal” functioning of the theme and that is according to your own definitions of support topics not a payed support issue as stated on your support information page. Yet you give no other option to approach you besides making a comment here, sending a feature request or a ticket with payed support. There seems to be no other contact possibility where I could clarify this issue.
Ok but in all this talk you still haven’t created any screenshots to make us understand the problem. We have already told you to make us understand the issue because for us it is not clear. Then please don’t talk about support expiring, this is an Envato rule, you can’t really expect to have lifetime support, support is like the warranty of any product you buy, after a while it expires if it’s not renewed.
PS: there are also free sharing tool you can use to record a quick screencast so developers can replicate all the steps.
Thanks for your help. I did make screenshots but I can’t add them to this comment. If I would have a contact mail I can send a link to Dropbox or send them directly. Where can I get the free sharing tool you are talking about?
Upload them somewhere on the web please, or upload on your installation. Yes, ThemeForest doesn’t give the possibility to upload screenshots here, specifically because this space is not meant for supporting (as they reminded you before you sent a message…).
You will find the screenshots here: http://grainofgold.com/wordpress/when-we-travel/
Ok but as told we are not able to replicate the issue, and at the same we don’t have any similar reports, if Uncode has natively a problem like this here you should really read tons of similar comments but there is not a single one. Here a video for you: https://undsgn.d.pr/Ctr4Ud
Thank you for the video. That is how I remember it working when I used the theme years ago. So I understand I am the only one facing this issue at the moment. I hoped you would know it already and point me into a direction if it’s the latest WP update that could cause such an issue or anything like that. It´s especially annoying as this is the main function I will need for a blog again and again, putting up posts with the editors. Anyway, thanks for your help…
Hi cuebner! No we are sorry but it’s not caused by the latest update of WP, and we don’t have other users that are experiencing the same issue at the moment. Obviously if someone reports the problem and we can see it it will be fixed like everything else, but I think it is for some reason really limited to your installation.
Thank you for your help. If I can find out what caused the issue I will let you know. All the best, Chris
Sure! Thank you for the confirmation!
When changing from classic mode to front end or backend editor when editing a post, then the formatting is lost and either padding or margin is gone. The text will instead be displayed full content width. Is this a bug? Can it be fixed? At the moment if I want to add an image or media I can only do that in classic mode. Which leaves me restricted in options.
Hi cuebner! We are sorry for this issue but it seems that something is not working as it should in your installation. The Backend and Frontend Editors are perfectly compatible and a page can be edited at different times with both. Please create at list a few screenshots to understand, or better open a private tickets so the support agents can assist: https://support.undsgn.com/hc
Hi, If I add an element in backend editor (single media, text block or empty space etc.) and I update it, then the page with the post will be displayed in full content width without any formatting. If I then go back into classic mode what I see then is a piece of shortcode that shouldn’t be there in the visual mode of the classic editor: vc_row[vc_column_text] … /vc_column_text/vc_column – and the formatting still stays at full width after switching into classic mode. If I then delete the shortcode in classic mode it will go back to the formatting as it was before but I will have to delete this shortcode anytime I switch between the editors.
Hi cuebner! We are sorry but it is not really easy to understand what you are saying, can you please upload a few screenshots? Otherwise as already suggested please open a ticket so we can access the installation and check.
I don’t have an issue with customization. I have an issue with a bug.
In fact, if you have an alleged bug that no other user has reported, the best thing to do is to open a ticket so developers can check or pass clear enough information to be able to replicate it.
Hi, could you tell me how to alter the size of the featured image (such as on https://preview.themeforest.net/item/uncode-creative-multiuse-wordpress-theme/full_screen_preview/13373220)?
(as you have under ‘Latest Works’)
Hi jonesy2367! We are sorry but it’s not possible to understand what you refer to, your link points to the generic homepage. What is the name of the page you refer?
Hi, on the Creative Designers Demo, you have the ‘Latest Works’ portfolio and the featured images are various sizes – i can’t seem to see how to change the featured image sizes? thanks!
Hi jonesy2367! First of all you can import this layout, otherwise you can find a similar Wireframe in the Wireframes plugin, otherwise this is create with the Single variation (these have a different Width and Ratio), please follow: https://support.undsgn.com/hc/en-us/articles/213456869
yes i have imported it, and even if i duplicate a portfolio item, say with a tall rectangular featured image, it will change the featured image to a smaller rectangle
Please follow the tutorial and the video, you can also set from the module ratio of the Single Block tab for each elemenT.
so if you compare the 2 coloured images here, https://imgur.com/ocIPZox the top left is a duplicate and i can’t seem to find out how to alter it’s size
Did you follow the documentation we suggested above?
yes I’ve watched the video and looked at the documentation but it doesn’t make reference as to how to change the size of the featured image. I’ve looked in portfolio item/featured image and nothing refers to changing display size and every featured image of new portfolio item has the same size
as you can see from this screenshot… https://imgur.com/ocIPZox ...all featured images on the top row are the same size
This is the same shown in the video, maybe it’s more clear, you need to act on the Single Block tab for each element: https://undsgn.d.pr/VjDzfo
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
but there is no Single Block tab?
ah – got it, I was looking in the portfolio item – found it now! yes that’s what i was looking for, i can see how to change individual featured image presentation now, many thanks for your help
Thank you for the confirmation!
I installed it on a website to try, I used license to import demo. Then I unpublished that website, I even deleted the domain but I still get license issue and I can’t use the theme. I paid for a theme I’ve never used. How can I solve this problem?
Hi roanworks! As noted next to the error message you should send a private message from our profile page and include the Purchase Code so we can help (all the information are in the error message), so please send an email from the form you find on this page: https://themeforest.net/user/undsgn
PS: Sorry to say this but yesterday you gave us a bad rate for support but this is the first time you have asked for support.
Sorry for bad rate, I am looking at your web site and I try register for question but I show always “Support expired” I can’t register yor site. Sorry I don’t want support I want my licence. I will send to DM and I will give high score again
Support expiration is one of the terms each ThemeForest user accept at the time of the purchase, it’s not possible to have also lifetime support for the modest cost of the theme. Anyway, user with support expired can always contact authors as you are doing now (and support is not “terrible” as you reported, but practically “real-time”). Ok we wait for your DM.
I’ve got an issue with the Feature Image of a product, and when I switch to a variant, it only shows you on the immediate image.
Meaning, you have to toggle back to the feature image “spot” to see the variation selections show.
What can I do to make it change the image, no matter the location of the feature image?
The image gallery doesn’t change. I’m just confused….
Here’s a link to see:
https://047eff4.netsolhost.com/bassassassin/product/rsb-worm-725/Hi andrewATram! We are sorry but it’s really not easy to understand what you expect, this is the default WooCommerce behavior of the variable product. If you test the original WordPress theme you’ll have the same.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hey there. I am trying to add a video embed with lightbox functionality – but when you click to play the video (and launch the lightbox), the screen automatically jumps to the top. You can see this here: https://katrinamarie.com/test-page/ – any advice?
Hi gregdion! This is not the Uncode lightbox plugin, in Uncode we have all this stuff already part of the theme, this is just an example: https://undsgn.com/uncode/works/portfolio-full-width-video/
To recreate this, or something similar just with one media as your example you can use the Single Media module, and follow this info: https://support.undsgn.com/hc/en-us/articles/213459489
Otherwise, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I have a problem in some products with the stock. If the Inventory is 1, client can add to the cart but after cannot buy, appear an message where say is out of stock you have any idea? thank you!!
Hi luia! We are sorry but it’s the first time we heard about something similar, and this seems more related to some WooCommerce settings. For example, try to check the “Out Of Stock Threshold”.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I found the .mobile-hidden class always overridden by div { display: block; } when it comes to mobile view. Hence the page always displays 2 elements which are desktop and mobile view.
Hi hhhchamps! These are classes that have been part of Uncode since the first version of the theme and work as they were designed to work. Now without a link to your site and a more detailed explanation of the page, it’s impossible to understand what you’re saying and help you share your page and explain the problem or open a private ticket.
What is the limit of the support. Does the support cover installation and customization? What means do you have for support?
Hi jorgeolaya, and thank you for the interest!
When you buy any theme on ThemeForest you can choose to have 6 or 12 months of support included. The support doesn’t cover installation or customisations service (this is the same for any theme): https://themeforest.net/page/item_support_policy#whats-not-included-item-support
Support is intended to prive help to answer any questions and guide you on the use of the product and it’s features: https://support.undsgn.com/hc/en-us
You can download a demo that you can install on an existing site, to test
Hi jorgeolaya! Yes sure: https://support.undsgn.com/hc/articles/214001065
Hi, Uncode Privacy Plugin is not installed but in my website i can see the privacy banner! How can disable?
Hi wasproject! Unfortunately, it’s really not possible to help just in words without even a link to your website. Please try to check if this issue is not related to a possible cache plugin you have installed that is serving a cached version of the website.
Hey there! Awesome theme!
I’m having an issue with the menu as I want the menu items to scroll down to each respective section, and it does, but it also reloads the screen as it scrolls down.
Any clue why this is happening? Thanks in advance!!
Hi mscottYGY, and thank you for appreciate Uncode! Did you follow the documentaiton? It seems you have not properly implemented the steps for the single page scrolling, you need to give a name to the Row, please follow: https://support.undsgn.com/hc/en-us/articles/214006065
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, there hasn’t been an update in a while, just wondering when you will be bringing it out.
Hi serobbins, and thank you for the interest! we have just a few days ago updated the request to the users of our community, if all goes well with the Beta Testers will be published in a few weeks: https://undsgn.d.pr/dMQ3eI
Hi again:)
Another simple question. Is there any option to insert menu (mega menu in my case) using WP Custom Menu block in editor? That will act the same way as it is acting when it is on top menu?
I would like this menu to be collapsed by default, but for some reason it is uncollapsed and in general it its acting weird:)
Hi AndrzejGdula_Ag! No the Page builder module is only designed to support a simple single level menu, and there are not special tricks we can suggest to re-create the functionalities of the main menu.
Hi!!
My website is https://nwa.digital and my menu is not working over safari. Submenu is not showing… This happend over the last update. Can you help me?
Hi jlpetracca!| We are sorry for this issue but we don’t have any other similar reports of problems after the latest update, and, in fact, for us your website menu perfectly works in Safari, so probably the issue you are experiencing it’s related to some local extensions or something else: https://undsgn.d.pr/4iAeTT
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
