28306 comments found.
After update UX shortcodes don’t work in “Thank you” Woocommerce page. Does anyone know how to fix this?
Hi,
Can you submit a support ticket here?
Already did but looks like my premium support just expired
Is it possible to change the licence of one domain that is ditched to another one? In that case how?
Hi,
Please take a look at this doc.
Seems Google Maps is no longer displaying with the latest update. Anyone else seeing this issue? Edit: Seems deferring Google Maps JavaScript is making it not show.
Hi,
Can you submit a support ticket here?
Hello! I’ve got my page in three languages, the english checkout page is not displaying correctly, it appears boxed and aligned, with no header and black background. It shows right in the other languages. What is happening?
Changing the slug from /checkout to /check-out has solved my issue, thanks
Hi,
Thanks for letting us know you’ve found the solution 
“Show Menu Title” doesn’t work on Mobile. It seems some CSS or something else as default hides it. How do you make it show the “menu” title on all sizes?
Hi,
Can you submit a support ticket here?
HI how do I enable image zoom on single product page? You Say “You can set it in Flatsome>Advanced>WooCommerce>Product Page>Product Image Lightbox.” but I don’t have this item where you say. Maybe I have problems after the update?
It’s been there for a very long time.
If using custom fonts Flatsome doesn’t seem responsive. Is there some simple CSS or another easy way to make it responsive? Especially font sizes don’t decrease properly.
Also is there a way to make something simply remain full screen (so adjusting size on smaller units, making it smaller) rather than forcing you to scroll etc.
Hi,
Can you submit a support ticket here?
Hello, we send a question to the support 6 days ago and don’t get any answer to that. Is that normal? Because we extra buy a new support license to get any help with our problem.
We use Flatsome theme and on some of our products site in our woocommerce store it don’t shows the product. The item is visible in the product catalog and has a link, but if you go to this link, there is no product too see.
As we deactivate all our other plugins and the failure is still there, we try it with another theme that comes with woocommerce and there is the product site avaible. So we ask the team behind flatsome if they can help us. But don’t get any answer till now.
Maybe someone can help us with this problem?
Hi,
I’ve informed our Help Desk about the urgency. Your ticket #138053 will be answered shortly.
Thanks for your patience and understanding.
Hi
I have purchased Flatsome. I am facing 2 issues
1. Wishlist option not available in header/product. 2. I have uploaded Favicon but it does not appear on the website tab.
Please help to resolve this issue.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
can anybody tell me how to edit the shop page?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Can you add a logo to the siteloader?
Hi,
There is no built-in option for that for now.
image zoom on single product page
Hi,
You can set it in Flatsome>Advanced>WooCommerce>Product Page>Product Image Lightbox.
i don’t see “Product Image Lightbox.” in “Advanced”. Use Version: 3.14.2
sticky header is empty when opening lightbox and scrolling up (android chrome browser), please fix it
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
BeTheme and other popular themes have this simple way of forcing a section to be full screen (taking up the exact space of any screen). Does Flatsome have this?
Hi,
Sections are fit the cuurent page layout width automatically. Row elements already have a Width option among its settings.
I bought the theme Years Ago looking the demos.
well its great. Came to use now.
The UX Builder somehow has a bug i think.
I press “Update” on Edited Page with UX BUILDER, but nothing saves the changes I Made.It might be easy simple trick if somebody could help.
My Support has been expired, I know that. Unfortunately I just bought a long time ago. but came to use now only.
SOLUTION UPDATE : After going through some headaches and trying extensively, I found out that Pre-Installed Demo GRID Block had some issues. Deleted it and UPDATE Button worked. Added New Grid Again and pressed the UPDATE Button, it saved the changes now. Great indeed.
it was easy fix as I Said. I worried I would have to pay for the Support. OMG.
Please feel free to help next time if some issues comes up without saying to buy support Service.
Regards
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check. Please explain the issue clearly step by step, so we can reproduce the problem.
Hi there! I recently bought the theme but I need to install it in an online test domain and in 2 days migrate it to the official domain. Can I do that without ruining the license?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi there im having trouble with advanced options of theme, they are not showing, only shows “all options button” on the right side The menu
google api etc shows on the left but on the right nothing
Im using the latest version of the theme Using the latest version of worpress Already tried php 7.2 and 7.4 and the problem is the same
Waiting for reply
Hi,
Can you submit a support ticket here?
hello how to show sidebar from PC – on mobile devices? is any resonable build-in solution in Flatsome? Best Regards
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello,
First of all I would like to say that Flatsome is one of the best themes I have ever used!.
I am having an issue with my mobile menu not being clickable, the website is not launched as yet but I currently opened up the website just so that you can check it out. The website I have it on is called https://borntobewealthyboutique.com.
Please let me know how to procceed?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Thank you, I will
Hello, I have sent emails into support before my last email 1 day ago and I have not gotten any response, please let me know what needs to happen in order for me to get support.
Hi,
Tickets are answered within ~2 business days. I’ve informed our Help Desk about the urgency anyway. Your ticket #138274 will be answered shortly.
Thanks for your patience and understanding.
I am looking forward to a response, thank you
pre-sale question, i want to buy this theme but i see the Swatches will show only the color , will be possible to show the pic of the product?
Hi,
You can use images as well. Please take a look at this doc.
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