23244 comments found.
Hello,
When I go to Templates > Porto Builder > I see only “All, Header and Popup”. Everything is ok with roles in WPBakery. Where is single product builder? I have to websites. On other everything is ok…
Hello, @kliudziau,
Please make sure that you have turned it ON from Porto >> Speed Optimization Wizard >> Other Minify.
Regards, P-THEMES.
Hello Porto team,
Thank you. It helped.
You’re Most Welcome!!
Hello, I have been using Porto without any major problems for quite a while. my purchase code is registered and active. I can see it on Porto->Dashboard.
However theme and plugin updates started to fail today. It gives this error: “An error occurred while updating Porto: Purchase Code is not valid or could not connect to the API server! Please try again later.”
Hello, @blackcrimson,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try to update the Theme, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
I get the following warning when importing a view using Porto Studio. What is the reason?
“Security issue found! Please try again later.”
Hello, @AvantajWeb,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try to use Porto Studio, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Thank you
You’re Welcome!!
Just updated. We disabled skeleton screens and loading overlay. Which fixed the product/shop pages. But our dropdown/sub-menus are not loading. I understand our support has expired, however I don’t feel we should be made to renew support for public theme updates that have not been sufficiently tested internally prior to consumer release.
Hello, @bacme,
I am sorry but this is not true at all, we always tested the Theme update before releasing it, and the issue with Skeleton clients faced is because of the cache and incompaitability of that Skeleton with the server, as it is working perfectly fine for me, so try to remove the server cache and site cache always…
And regarding Menu items, we have to check it on your site, please share your site WP Admin Login details with us via our email newsmartwave@gmail.com with Theme purchase code PDF and with this comment URL so that we will check it for you on your site.
Regards, P-THEMES.
Hi, Thanks for the reply. We have sent you the info requested by email 9 hours ago, however are yet to receive a response and the issue is still present on the website. Can you please investigate and resolve with high priority? It’s a very big issue if customers are unable to navigate the website….
Hello, @bacme,
I have just confirmed from the support department and they said that they already replied to your support email, and they shared this screenshot with me as well: https://postimg.cc/r0HkW0BF so please check back your email reply now and reply to your email accordingly.
Regards, P-THEMES.
Trying to update to last version but it say: Purchase Code is not valid or could not connect to the API server!
what must i do?
Hello, @lolilolhost,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to update the Theme, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello to @all,
Important Notice from P-Themes to our Clients…
Please check our latest Theme update changelog: https://www.portotheme.com/wordpress/porto/documentation/changelog/ as https://postimg.cc/s1JpQsGt
We have updated the feature: theme license manager
So now Porto WordPress provides you the functionality to reset your license by yourself 
According to the Envato <s href=”http://themeforest.net/licenses/standard?license=regular”>licensing terms and conditions you need a license for only 1 website. Porto allows 1 live site licensing and 1 staging site licensing for testing purchase per purchase code. So you can set up a staging site without any additional license.
Furthermore, you can read more and all about it here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
And you will find the reset license link on our support forum here: http://www.portotheme.com/support/ as https://postimg.cc/t7y9vHvR
Note: we only allow a single URL for license activation. So customers are not able to use a single domain for multi-sites and need to deactivate the license when they want to move a license to another URL or domain.
Now you can reset your licenses by yourself although your site files are destroyed.
Regards, P-THEMES.
I wanted to update Version 6.1.4 to Version 6.1.5 and now Version 6.1.6, but it always comes: “Purchase Code is not valid or could not connect to the API server! Please try again later.” My code is correct, what could be the problem? Please help,Thanks!
Hello, @dragonlight,
The latest version of the Theme is 6.1.5, you can check the changelog of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
Regards, P-THEMES.
Same for me, theme updated broke the shop page, it just keeps loading, also the same thing with product page lust keeps loading! In dev tools it shows this error:
jquery.min.js:2 jQuery.Deferred exception: $(...).popover is not a function TypeError: $(...).popover is not a function at https://irontime-sales.com/wp-content/themes/porto/js/theme.js:5509:32 at porto_init (https://irontime-sales.com/wp-content/themes/porto/js/theme.js:5604:5) at HTMLDocument.<anonymous> (https://irontime-sales.com/wp-content/themes/porto/js/theme.js:5624:3) at e (https://irontime-sales.com/wp-includes/js/jquery/jquery.min.js:2:30038) at t (https://irontime-sales.com/wp-includes/js/jquery/jquery.min.js:2:30340) undefined
Hello, @VDjGFX,
Please go to Porto >> Theme Options >> General and turn OFF the SKELETON Mode from there, save changes and check back your site after removing the browser cache.
&
If you are using Loading Overlay, then turn it OFF from Porto >> Theme Options >> General and check back.
Regards, P-THEMES.
Hello my site broke after update. Please do something quickly. Samr like for @ stbrice30
Hello, @kliudziau,
Please go to Porto >> Theme Options >> General and turn OFF the SKELETON Mode from there, save changes and check back your site after removing the browser cache.
&
If you are using Loading Overlay, then turn it OFF from Porto >> Theme Options >> General and check back.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 17/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have just updated Woocommerce to the latest version. The product page does not load now – its constantly on a loading spin – is the template currently working with the latest Woocommerce or can I get help with the issue ?
Hello, @stbrice30,
Please go to Porto >> Theme Options >> General and turn OFF the SKELETON Mode from there, save changes and check back your site after removing the browser cache.
&
If you are using Loading Overlay, then turn it OFF from Porto >> Theme Options >> General and check back.
Regards, P-THEMES.
Hi, I’m going to launch a course where I’ll teach you how to create a virtual store using the Porto theme. I would like to know if by recommending your theme, I can get a commission for the purchases that my students will make of the theme? It would be an affiliate of your theme. something like that. If yes, please what is the procedure? I intend to reach enough people interested in developing ecommerce for their business.
Hello, @bellaflex,
I am really sorry for my last reply, it was some misunderstanding from my end, apologizing for that…
You can use Envato’s affiliate system to get affiliate commission income when you promote Porto. https://envato.com/affiliates/
Thanks for your understanding.
Regards, P-THEMES.
I need to change the domain for my website, please reset my purchase code.
Hello, @shareefahmed,
Please read our note here: https://themeforest.net/comments/27031168
Regards, P-THEMES.
do you have a demo of where I can see selling products + selling booking services ? Im using dokan multi-vendor plugin and I want to sell products + booking like airbnb does your theme compatible ?
Hello, @puneetji89,
First of all, thanks for showing your interest in Porto WordPress
Our theme is fully compatible with the Dokan MultiVendor plugin but we do not test the airbnb with our Theme officially till now, so we are unable to suggest you to it, you can try it with our Theme as per your requirements.
You can check our Demos here: https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
will you pay or offer for testing ?
Hello, @puneetji89,
I am sorry but no, you have to try it at your own risk, we do not provide our dedicated support for any of the third-party plugin confliction issues.
Regards, P-THEMES.
Hi,
Please unlock my ip
“Your ip address is blocked as spam!!!”
Thanks
Hello, @jhonamweb,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello,
I have imported the Law Firm 2 demo, the import was success but under the practice pages there are no right sidebar with the form and practice area buttons like on your live demo.
Please see screenshot and kindly advice how to get this done.
https://monosnap.com/file/G2r070rmda6s5IKKSvQhuD45GVI9lOThank you
Hello, @naarwebz,
This look likes you have not Installed all the required/recommended plugins before importing the Demo, like contact form and yith woocommerce ajax filter, etc… please reset your WP and Install again from scratch and before importing the Demo Install all the plugin, hope you will not finds this issue anymore otherwise, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello,
thank you for your response. I have reset but unfortunately the issue is there. I have submitted a ticket to the support. Thank you.
Hello, @naarwebz,
Ok Great!, Now please be patience, once your support ticket will be resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Hi,
Your theme is using i element like “
It’s impossible to search through all the php files and replace i with em, can you please provide me with a more reliable solution?
Thanks” />
Hello, @dimath99,
Please check this screenshot and finds like this: https://postimg.cc/y3Kk6gTk
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Is there a place I am missing for live search settings? I do not see a way to control the amount of results that are returned and I also do not see any loading icon or indication that the live search is actually searching, it just pops up with the results after a second or two.
I tried looking in YITH>Ajax Search and Appearance>Theme Options>General>Site Search. In the YITH settings I do have “3” set for maximum results but it still returns a whole bunch more than 3. From what I understand even if this is the free version of YITH Ajax Search I should at least be able to control the amount of results that are returned. Any idea what could be going on?
Forgot this in my initial comment but also I can’t get any products to show in the search unless I have “All” selected for search content type in the theme header search form settings. Maybe that is related somehow?
Hello, @jpanzitta,
Sorry to say that but with the Live Search feature, you can not set the number of results nor loading icon, as there is no such feature for now, but for you, I am forwarding this to our development department for considering adding it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
And Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020901838--49-What-is-the-Difference-Between-Live-Search-and-Normal-Search-and-How-to-use-both-
Furthermore, you can contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Am I understanding this correctly? Live search and YITH ajax search are 2 different live search features? I thought the theme used YITH for its live search functionality. If that is true and they are different, can I use a different live search plugin such as FIbosearch? The main issue I have is that it is bad user experience if they type something into a search bar and they do not know that it is actually searching, as there is no indication. If they don’t know it is searching then they may give up and leave the site if it does not return results fast enough which is definitely possible if you cannot limit the number of results it shows or your host is slow.
Hello, @jpanzitta,
Yes, Theme live Search and Yith WooCommerce Ajax Search are two different searches.
I am sorry but we have not tested the FIbosearch plugin with our Theme so we are unable to suggest you on it, if you want you can try that without Theme but at your own risk.
If you want the loading Icon then turn OFF the Theme Live Search and use Yith WooCommerce Ajax Search: https://postimg.cc/5XZZ9Sqg
And it is showing only 3 products when set to a Maximum number of results as 3 from Yith Ajax Search settings: https://postimg.cc/BjMXdtTJ
Regards, P-THEMES.
I think something is bugged then because I do have Live Search turned off in theme settings. The YITH search plugin is activated. However, still even after clearing my cache the homepage shows the theme settings search bar even though it is disabled. It’s like it is overriding YITH no matter what.
Hello, @jpanzitta,
Can you please contact us via our support system with your site WP-Admin Login details with this comment URL so that our experts will check it for you on your site and help you out?
Regards, P-THEMES.
i have installed this theme many times but this time the mobile view looks messed up www.rhinoiptv.org
Hello, @lucky_chips,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/1nS25sbv it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/09/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, how can i disable the WooCommerce variable product price? I want to disable the variable product price range ( now looks like $30-$45. I just want to show you the first lower price. Thank you
Hello, @fasterbit,
Sorry to say that but there is no option in our Theme or WooCommerce for the functionality you want, so this requires Customization, you can try with some Custom Code like: https://www.businessbloomer.com/disable-variable-product-price-range-woocommerce/ or you can google it as well.
Regards, P-THEMES.
Hi
We need help. We have purchased the port theme and are installing it on one site. We just reinstalled it on the same site but we get this error entering the purchase code: Your ip address is blocked as spam !!!
Please help us. Thank you.
Hello, @Mecarus,
I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Thank you very much ! It’s good now.
You’re Most Welcome!!
