21578 comments found.
I create support ticket 3 days ago and your response time between the messages is 20 hours and I still have not received any response. disappointed.
Hello! Pardon, but the credentials you’ve provided were incorrect twice. Now, they are finally correct and your ticket will be replied shortly.
P.S. Please consider we also have asked for the FTP credentials, and they still are not provided.
It’s too sensitive to provide. I wrote to you, If server-side cache clearing is required, let me know and I will do it right away. Anything else you need on the server side tell me, I will do.
And the details were not wrong. SEE These are the exact same details! I am waiting for your treatment urgently
And the information was provided to you 21 hours ago, it’s disappointing that I have to write here to get an answer from you.
one minute!! After your message. And since then there has been no answer
Hello!
1) Credentials were the same, but it seems that the user was not active the first two times. That’s why we couldn’t login.
2) The same situation with multiple comments in line happened to the ticket. Please remember, each new comment updates your ticket and pushes it in the end of the queue.
As I have mentioned above, your ticket will be replied shortly. Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.
I do not get your answer regarding the fonts, how to remove them ?
Hi,
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
blank after update on friday 8/6/2021 amtv.co.id
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, the theme is compatible with the latest wordpress version?
There are bugs for the sidebar widget management?
Thanks
Regards Davide
Hello Davide! Yes, our demos are powered by WP 5.8. No bugs with sidebar are found. If you experience any problems, please submit a ticket at https://support.dream-theme.com/
After update ultimate addon become error like this : [ ultimate_heading main_heading=”spacer_position=”middle” line_height=”1” line_color=”#cecece” icon=”Defaults-bullseye” icon_size=”13”
how to solve this issue? does issue from visual composer version or ultimate addon?
Hi! Please make sure Ultimate Addons is active. If it is, please refer to its setting -> Elements and make sure “Headings” shortcode is activated.
My website logo is blurry only on smartphones. What is the problem?
Hello! Please make sure you have uploaded an HDPI image (twice bigger) for retina devices https://guide.the7.io/elementor/user-guide/theme-options/branding/
How do you create an hdpi image?
In any image editor. It does not depend on a theme.
Hi! Is there a way I can set the Sidebar to always stay on the LEFT hand side as Default rather than manually setting each page or doing a bulk change….
Hi! Yes, could you please refer to https://support.dream-theme.com/knowledgebase/change-default-sidebar-position/
Thanks for the quick response. It worked!
Always welcome 
Fatal error with wordpress 5.8… now my site is down
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it. Don’t forget to provide wp-admin and FTP credentials!
Thanks!
Hi there,
Should I see version 6.7.0 for WPbakery under The7 -> Recommended Plugins? And could you tell me what is the latest version of The7 Elements 2.5.7.1?
I have the latest theme updates (version: 9.15.1.1) and connected my site to The7 but I couldn’t update WPbakery to 6.7.0 so I did that manually…
Is there something wrong?
Hi!
Yes, the most recent version of The7 Elements is 2.5.7.1. Regarding the WPBakery – we will release the version 6.7.0 soon. Most probably, you see native messages from WPBakery about the update. You can read more about bundled plugins here https://support.dream-theme.com/knowledgebase/bundled-plugins-license/
Using hotel template in BO i have rooms and when i edit one of the room i have this:
main_heading="You may also like" heading_tag="h3" alignment="left" main_heading_margin="margin-bottom:30px;"]/ultimate_headingmphb_rooms posts_per_page="3" excerpt="false" details="false" class="home-rooms-list" gallery="false" book_button="false" ids="626,616,77"/vc_columnI was thinking this will be easy to edit…
Hi! Please make sure WPBakery is activated and that it is activated for your “room” post type.
Hi there, please help. Why my icons has dissapeared? The domain is nhteknik.com
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
I love this theme. I’m using it on two websites so far, and most probably I will need one more license for my own business site.
Thank you.
Thank you for your kind words 
Feel free to contact us if you have any questions!
Hello. The theme can be completely modified with WPBakery Page Builder? Thanks.
Hi! You can modify content by means of WPBakery (or Elementor – if you are using Elementor’s demo). Areas like header, footer, etc. are modified by means of theme tools https://guide.the7.io/wpb/user-guide/theme-options/
Hello, I installed the theme, and I imported the logistics premade website, and I changed most of the colors and it works fine.
But I can not change the following colors:
1- the header contact icons colors.
2- the Page title part background color.
3- the footer image and footer copyright.
Knowing that I changed the colors in the theme options section like the page title and footer info and footer background but it is not effected, it seems that there is something else need to be done.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
P.S. Please make sure you have checked Elementor Theme Builder https://guide.the7.io/elementor/user-guide/elementor-page-builder/theme-builder/
Thanks!
Also I created a ticket regarding the premade website, I got an empty page only with the two top tabs wihtout any content!!
Solved. I updated the theme so the page worked.
but really it is very weired to purchase the theme today and download the an old version of the theme!!
Hello!
The update is available via WP-admin > Dashboard > Update, you are right.
Version on ThemeForest lags one version behind because of piracy concerns.
Thank you for understanding!
Can I install the theme on a development domain first and then move the website to the main domain?
I understood from the documentation that I can De-register the purchase and Re-register it when I want to install it on another domain, is that right?
Hi! Please refer to https://support.dream-theme.com/knowledgebase/theme-remotely-de-registered/ You can de-register and register the code only in case these are copies of one and the same website (live and staging). If you want to use the theme on different websites, you need to purchase a copy of the theme for each website. This is true for all Themeforest themes.
Hi, it is possible to have a 3 columns layout website, I mean left and right sidebar? Thanks
Hi! Yes, it’s possible. If you need more assistance, please address to https://support.dream-theme.com/ and specify which page builder you use.
Hello. How do you update Ultimate Addons for WPBakery Page Builder? It asks for a purchase license. THANKS! Your theme has been great!
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hey,
Are you supporting the Tickera-Plugin or are you planning to?
Maybe you could check compatibility with the free version of Tickera, as we are planning to use Tickera and looking for a theme for that.
Regards.
Hello! The7 has not been tested with Tickera. We have found a couple of support requests, which say:
- some of Tickera addons seem to cause a conflict with the theme;
- Tickera cart page should be added to the website menu manually, and not automatically;
- the plugin may require additional CSS tweaks.
Please consider we cannot assure there are no other issues. That’s just the info we’ve been able to grab from our reports.
NOPE I FEEL CHEATED. Oe of the prebuilt website has one page navigation. Only to find out it doesn’t come with the function and i have to upgrade to EA Addons Pro.
Hi! Please submit a ticket at https://support.dream-theme.com/ In order to get the same content as on our demos, you don’t need to buy anything, other than the theme itself.
OH! Sorry. I have 2 login accounts and I used it wrong. Exactly the account I’m replying to here! Can you help me?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
“qcleduong: Hello! I have a problem with the post profile picture. It is fully visible when I log in with my admin account. But viewed as a visitor, the featured image of the article is not displayed. I tried checking the path of the image. It looks like this: “data:image/svg+xml,%3Csvg%20xmlns%3D’http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg’%20viewBox%3D’0%200%20800%20400’%2F%3E” Note that: it still shows up on the article category page. But when I look at the article page, I get the above error. Theme The7 I have been buying for several years. Support has expired but I’m still looking forward to your help! Thank you!”
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://www.support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket
Thanks for your quick support. I received the answer via ticket
Always welcome
