4042 comments found.
What do I need to do for Elementor Pro features to work? Template is activated with my license code.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
hello, few days ago i am test on 1 domain with activeted my lience. & after i try to use my real domain i am not able to activeted my theme so please renew & domain from your side.
old domain : https://yelotime-8600bb.ingress-earth.easywp.com
new domain : https://pdontime.com/
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi, can I import a demo with out the content. Am asking because we already have a wbesite and with a of content in it, if we install a demo theme from you, we do not wnt the content to come, except all the pages and styel sheets to be imported in. Can tat happen, as some other themes allow that
Hi,
Thank you for interested in our theme.
Yes, of course you can do that. This theme allows you can import the demo style only.
Best Regards,
PenciDesign
After the last update all featured images are not showing or taking too much time to appear. I have never had an issue with this. The images are compressed and are small in size. Lazy load is disable in Jetpack.
We’ve replied to your email. Please check it. You don’t need to notify us here if you already sent us an email.
Best Regards,
PenciDesign
A client of mine is interested in purchasing your template. One of the features that they find important is a video background.
I was able to see a video background in the demo here, but it seems to have disappeared: http://soledad.pencidesign.com/soledad-design-magazine/?video=video-bg
I’ve had the background video appear and disappear. My client would like to see a working demo. Can you fix the video demo or is there a different demo that shows the featured video background?
Hi,
We’ve replied your email, please check it.
Best Regards,
PenciDesign
Can I use one license for two sites on one domain? For example, one site for testing and the other for production?
Hi,
Thank you for purchasing our theme.
If you want to do that, please send us an email via our contact form and let us information for your testing site ( domain URL, username and password to login to testing site ) and we will help you with this.
Best Regards,
PenciDesign
Hi there! I have a problem. I changed the domain of my website (from cinerista.com to cinescape.com.ar) and I forgot to remove the license of my old domain and I no longer have access to it. Can you revoke the license of my old domain to continue using it in the new one? Thanks!
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
A little help please. Need I to run Critical-CSS-Tool every time that I update the Soledad Theme? If yes, I would need too to delete the css files uploaded to my site directories before running Critical-CSS-Tool again?
Hi,
No – you don’t need to do that for all updates from Soledad. If you change the layout affect much to the first screen like header style, featured slider style on the homepage ( the first screen is the preview on Google Page Speed – check this image to understand more detail ). And when you regenerate the critical CSS, just need to click to “Upload CSS” button ( on the right side of CSS files ) on the Critical CSS Tool to upload & override the old critical CSS files.
Also, since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
I have just bought this theme and cannot upload it.
I got the error. “The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Hi,
Thank you for interested in our theme.
Your installation is wrong, you need to extract the download package, open the folder and use the soledad.zip file for your install. You can check more on this guide.
Also, since you’ve purchased the theme, so in the next time, if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello, very much interested in this theme. I love it. I am wondering: For the game news theme, I’ve noticed how you have a main header that can show the most recent posts, and underneath are individual ‘blocks / sections’ titled ‘Mobile Gaming’, ‘Console Gaming’, etc. I’m wondering if there is a way to prevent the showing of duplicate posts with these tags. For example, lets say I post a ‘Console Gaming’ article – it will then show up in the main header, but what I don’t want is the same exact post to be visible in the ‘Console Gaming’ section until it’s no longer in the main header area (hopefully this makes sense). I’m not sure if this is a theme specific question or if this is a setting under wordpress under blog sections or something. Appreciate it!
Hi,
Thank you for being interested in our theme and loving it.
At this moment, this theme just supports filter by categories, tags/ exclude categories/tags. But we have a plan with this feature, it can be added in the next update version of Soledad, so you can get this feature in the near future.
Best Regards,
PenciDesign
Perfect. That is something I definitely would want. Looking forward to it.
Hello. The search bar in the menu does not appear when I click on the icon. Can you help me please? Thank You.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
hi, was there an update today august 7th?
Hi,
When we update the theme, you can get notice email and notice about updates via your dashboard. On the Themeforest, if we update the banner preview or logo, it will be showing as updated. So, it’s not correct.
Also, as I said many times with you: since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
I think you are being very rude. I have not opened the mail to see if you updated, I entered here and that they appeared at the top of the recent updates and I wanted to consult. For this query, I consider that it is not necessary to open a ticket, just by saying YES or Not enough. And next time do not make me open a ticket as it happened a month ago for something that the template does not realize that taking video images to turn it into the featured image, just to say THAT our template DOES NOT DO IT, it is enough, nor do you waste time, nor I. Thank you for your prompt response that is the same for all …
Hi,
I’m sorry if my answer makes you’re uncomfortable, but I’m not rude, I just want you to follow the way to get support from us like other customers does. I don’t understand why opening a ticket or send us an email just takes some seconds to make you feel uncomfortable – while it’s the 5th time I said about this with you – please understand that all other customers always create a ticket or send us an email. And you always comment here recently.. Let me explain why we stop to answers support questions on the comment here:
The main reason is we don’t have any developers working here, so all questions relate to support can’t be solved here. And we don’t want to make the comment here is a support portal, it makes the comments look messy with all the different questions. If someone wants to find answers to a question, they should be found on our support forum – most of the tickets there are published. Our support staff works almost 24/24, so you can get the answers quite fast on the support forum for any question. That’s fast & better than ask people who don’t know about the code like me here. The comment here just allow for pre-sale questions, so if customers looking for a pre-sale question, they can search on the comment here first. It’s better, right? So, the next time, please follow our guide to get support from us. Hope you can understand it.
Best Regards,
PenciDesign
I thank you very much, but just saying “YES it was updated or NO” did not need technicians or support to answer that. And this question also interests someone who is about to buy this theme, referring to the frequency of updates. As they are one of those who luckily constantly update my question from there. Thank you for answering the same.
Hi,
Thank you for understanding it 
In the next time, for any question, please do like I said, the users can check the update changelog here to see how it regularly update – I think it’s not needed to put answer here.
Best Regards,
PenciDesign
I cant’find GAME NEWS 2SIDEBARS in my demo data. it says here in the demo it’s there. Let me klnow whewre i can find it
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello, I’ve just purchased the theme a couple days ago, so I’m still exploring its multiple possibilities. I’d like to increase the distance between images and the text in single posts, and I can’t find where it can be customed. Should I write a custom CSS or is there something simple that I didn’t see in the customize panel?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
how do you edit the Back To Top Button?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi, is this theme WCAG compliant?
Hi,
Thank you for interested in our theme.
We didn’t check our theme with WCAG compliant, but if you want to add WCAG compliant, you just need to install this plugin
Best Regards,
PenciDesign
Hi, I am unable to install this theme on live website. Getting this message “This license key has been registered for the domain: http://localhost/qq please buy a new license.”
Please help.
Hi,
You should revoke license for your domain via Dashboard > Soledad > Theme License before deleting your site to make sure the license can be activated on another domain.
In this case, I’ve revoked the license to help you on your old domain. You can activate the theme on the new domain now.
Also, since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Thanks for your help and quick reply.
How can I hide Featured Slider on mobile? Thank you!
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello, After updating it does not generate the featured image Thumbnails of the post with videos
Hi,
Strange, in this update, we didn’t do anything affect to the featured image.
So please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
The conflict could be in this plugin Vafpress Post Formats UI, because it would not be making the video thumbnail. I have the last version of this plugin is 1.7
Hi,
We’ve replied your email, please check jt. Remember that we don’t provide support via comment here
Best Regards,
PenciDesign
Hello, I was in spam, I already responded
Hi, I recently did a speed audit on my site and found that the soledad theme was responsible for majorly slowing down my site. When I uninstalled it my site went from a 30 rating on google page speed to a 90. I tried using the speed optimizer plugin but when I add the urls to the program you provided I get a critical error? Also I’m a little put out by this solution because my site has over 200 pages/posts and it will take me forever to input every single one. I saw on a ticket you’ve acknowledge that soledad is slowing down peoples sights, surely there’s a better solution than manually entering every single url on my site into a glitchy microsoft only program that looks like it’s from the early 90s? Please can you send me an email on info@blue-border.com to resolve
Hi,
Have you read the documentation to optimize the speed? We’ve said clearly on the documentation here that:
You just need to generate critical CSS for a representative URL of a page type.
Example:
You just need to generate critical CSS for ONE Single Post Page URL and it will apply for all the Single Post Pages.
You just need to generate critical CSS for ONE Category URL and it will apply for all the Category Pages.
You just need to generate critical CSS for ONE WordPress Page URL and it will apply for all the WordPress Pages
You just need to generate critical CSS for ONE Archive Page URL and it will apply for all the Archive Pages
Please make sure you read carefully the documentation and do-follow like we said on the documentation to get it works We never provide a bad solution for any customer. Also, Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
