21578 comments found.
Hi, do i need to pay for elementor to use?
Hello,
Elementor by itself is free.
For premium features, you can either purchase Elementor Pro or use it’s free analog, PRO Elements (which is 100% free): https://proelements.org
Thanks for quick answer,
i mean do i need to pay for elementor to use the7 theme.
No.
that was hell of a warm answer, thanks 
Hi,
Sorry about that.
It was on point though, though
Hey guys – for the life of me I can’t figure out how to get comments to work. They are disabled and I cannot get them working. https://everconnectds.com/blog/the-5-best-database-administration-practices-for-companies/
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
i have many The7 licences and manage them using the ‘Licence Management Tool’ (https://my.the7.io/?state=) but I still get alerts on some of my websites saying that I’m re-using some licences on multiple websites. Please advise. I have been in contact with Envato and they said to contact you
Hello!
This is an informational message. It is there to let you know that that particular purchase code was used to register [N] different website addresses. So you can keep your license(s) in check.
You can safely dismiss the message – it will not show up again unless you repeat the de-registration/registration sequence.
Can you please update the changelog when you update the theme? Maybe make it just a part of the process? It hardly even gets updated when updates for the theme arrive.
https://the7.io/changelog/Hi,
Those are two very minor updates that have fixed warnings with very particular plugins/settings combinations. They do not affect 99.99% of people.
We will be releasing a full-fledged update in a day or two. And logging changes will get back to normal.
Putting logo in middle of menu/slider and when slide down logo goes small to Floatting Menu?
Hi,
With a bit of custom CSS, it is doable. Please get in touch with our support at https://support.dream-theme.com for details.
Kindly make it easy to remove your company copyright on the footer, I didn’t rent the theme…I bought it and shouldn’t be offering pro bono advert for your company on my website. It just doesnt make sense to contact support simply because I want to remove the copyright from the footer.
Hello,
Please do not ignore the theme documentation – it’s there for a reason: https://guide.the7.io/elementor/user-guide/theme-options/branding/
hi, Can I use my licence for building two sitewebs ? thanks
Hello,
According to Envato Standard Licenses, you are required to purchase 1 license per each 1 site you build: https://themeforest.net/licenses/standard
This is true for all themes on ThemeForest.
thank you
One more question, if I delete my current site, can I use my licence with an other site and an other domain ?
Generally, licenses are not transferable. Meaning if you have used a license on one website, you should not use it on another. But the definitions are quite vague here. Therefore, as long as you are not abusing it (no switching sites back and forth) we are not restricting it.
In the past the teaser component on my page displayed image in specific proportion. After The7 updates I see only square images in the teaser components? How to control proportion of image displayed by teaser component? Best Regards LArido
Hi,
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello Is the experimental theme: https://the7.io/company/ Compatible with ELEMENTOR
Hi,
Nope. That one is WPBakery Page Builder.
Here are all demos built with Elementor: https://the7.io/?term=elementor#!/demos
My Question is, can install this theme https://the7.io/company/ and after that complete working by Elementor Pro features . If this make conflict till me please. Thanks for your support in advance
No. That demo is built on WPBakery Page Builder…
i make a news category and when i put articles in it when i click news it writes up: Category Archives: News. How can I hide this txt?
Image: https://ibb.co/hHsqT1nHi,
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
After careful review, Dream-Theme has decided to decline your request to refund your purchase of The7 — Website and eCommerce Builder for WordPress. They provided the following reason:
Hello,
You have downloaded the item, which makes it non-refundable under the Envato refund policy: https://themeforest.net/page/customer_refund_policy#resolving-disputes
Also, under EU regulations, online digital content becomes non-refundable once you have already started downloading or streaming it: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
Therefore, we are very sorry, but we cannot approve your request. These rules are the same for every buyer, and we cannot change them selectively. Thank you for understanding!
However, if you experience issues or have questions about the theme, please don’t hesitate to submit a ticket via our online help-desk: https://support.dream-theme.com
Thanks!
Why do I have to open a ticket to upload a logo in a theme and it seems that am stuck with this theme because I cant even use it on another website even if its a hosting issues without having to pay for another license, this is pure extortion.
Write it right here if its not a deliberate attempt to extortion, tell me how to change the logo, I cant go and sign up just to get support.
You want to quote EU rules on downloaded products when it suits your caprice but wont quote the same EU rules on the freedom to use such items anyhow I wish. Prepare for legal actions against your company and Envato.
Hello,
We have asked to submit a support request because nobody else reported the technical issues you are referring to. It sounds like an individual server issue. And generally, individual server issues are not the theme authors’ concern. Nevertheless, we are happy to help. And will do so absolutely free.
However, we cannot troubleshoot such issues telepathically
Therefore, please go ahead and submit a ticket at https://support.dream-theme.com
Thank you.
The follow plugin is too much and slows down even my computer, I cant use this theme
Your connection is not private Attackers might be trying to steal your information from dappersden.com (for example, passwords, messages, or credit cards). Learn more NET::ERR_CERT_COMMON_NAME_INVALID
When I install another theme, it dosnt give me the same issues.
It seems like my site has been hacked after re-installing your theme, https://dappersden.com/wp-admin/plugins.php
Hi,
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hey, is now working properly after the updates. Thank you!
We are really glad the issue is resolved!
Hi!
1) Please try to login into my.the7.io through an incognito browser tab.
2) If it doesn’t help, please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
hello, thank you for this theme,
I have one question . my website is too slow , when I checked it I notice product thumbnail took full size of picture . not small resize . can I make it smaller this will help the website to be faster
my website link : https://zworks.net/
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Dear Sir! Thank your for your great theme.Unfortunetly, my developer is not able to complete the work on time . We are not able to test the website and our support is ending. What can we do now ? Please help us.
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://www.support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket when you need it
Thank you very much. I am releived now!
Always welcome 
Just a head’s up – your pre-built demo websites are not working properly for viewers – https://the7.io/classic-landing/#!/demos
As always – love your work and currently have 5 licenses. Will only add more!
Hi! Thank you for your loyalty
Do you mean the new demos do not show up? Could you please refer to our new landing https://the7.io/#!/demos
Ah ok – I did not know you had a new page. Had the old one bookmarked. Thank you! As usual you guys have it covered. My loyalty was earned by the stability and long term usability of the theme. So thank you for your work.
Maybe kill or redirect that old page though
We will. Thanks!
Hi, I have pre-order question. I like this theme – https://the7.io/expedition/trip/. However, the booking process isn’t integrated with woocommerce, correct?
Hi! This specific demo doesn’t include WooCommerce. But our theme is compatible with WooCommerce in general. Therefore, if this plugin functionality suits you, you can easily install it to this demo.
thanks for the reply
Also note that you can mix and match different demos
I’d like to use wootour plugin with the trip demo, can you let me know how to do it? thanks.
and, how can I change one demo to others?
Hi,
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello – how can I display widgetized footer on archive / blog category pages?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
“The application has encountered an unknown error.” while trying to change the header phone and other information.
The error message still persist, I want a refund
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I have already uninstalled the theme because I dont have time for such. Kindly refund me my money.
Hello! I am afraid that, according to Envato rules, the refund is possible only in case you have not downloaded a theme yet, or if it works not as described, or if it doesn’t work. But there are no known bugs in The7. Most probably, this is a matter of hosting issue or incorrect values in theme options. Please submit a ticket, and our team will check what is wrong.
Hello, If you say that gtmetrix made a change and therefore has an effect on the ranking, why is it still seen that “creazy fast – a” is notcorrect – do you will soon make changes to the template to adjust it?
Hi,
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
C’est le meilleur support du web !
Depuis 2015, je les sollicite pour des détails et il vous répond en moins de 2h. Il trouve toujours une solution.
J’ai acheté plus de 30 thèmes ! Il est ultra fiable et les évolutions sont canons ! Ex : on peut gérer toutes les tailles de polices en responsive sur une même interface.
Avec THE7, on n’a pas besoin de savoir coder : on a le choix entre Elementor et Visual Composer (que je préfère).
Big up à la Dream Theme !
It’s the best support on the web!
Since 2015, I have been asking them for details and they will get back to you in less than 2 hours. He always finds a solution.
I bought more than 30 themes! It is ultra reliable and the evolutions are guns! Ex: we can manage all font sizes in responsive on the same interface.
With THE7, you don’t need to know how to code: you have the choice between Elementor and Visual Composer (which I prefer).
Big up to the Dream Theme!
Salut Yoann! Merci pour votre recommendation! Nous somme très heureux que vous préférez The7
