21546 comments found.
The demo content doesn’t import properly for Elementor Agency version, site looks nothing like the demo version when imported
Apologies, it was a misconfiguration at my end
Hi! We are really glad you have resolved the issue 
I’ve noticed that new theme version 9.15.2 is now available. However the change log does not seem to keep pace with theme updates. It would be great if that information was available to see before we update our themes. I have over 30 licences and sometimes I have no idea what updates have been made because the change log is not being updated at the same time.
Its not a deal breaker but it would be very useful.
Thanks.
Hi,
Miroslav here. I’m Dream-Theme’s co-founder.
This is my fault:
I had to deal with something IRL and our dev team was releasing updates as per schedule.
The thing is, only I can edit the changelog 
The situation will be remedied tomorrow latest.
Sorry for this inconvenience. And thanks for understanding!
I imported the main demo for elementor and the home page full screen video page doesn’t show the icon box grid like on the demo. Also on the demo there is a page for it https://the7.io/elementor-main/elements/the7-elements/icon-box-grid/ but that page doesn’t pull into mine and that element is not an option.
figured it out. I just downloaded it yesterday so I don’t know how I didn’t have the latest version. I did a theme update and reimported that home page.
Hi! You are right.
The most recent theme version is available via WP-admin > Dashboard > Update.
Version on ThemeForest lags one version behind because of piracy concerns.
Thank you for understanding.
Please, can I create multiple menus for each page with this theme? I mean, will I be able to choose the menu to be displayed on each page with this theme?
Hi! Sure, you can select custom menu directly in page settings https://guide.the7.io/elementor/user-guide/elementor-page-builder/page-settings/
hi, where i can see all custom post type of theme ?
Hi,
If by “see” you mean “to enable”, you can do it in WP-admin > The7 > My The7”, under the “Settings” box.
no, i mean see showcase demo of all type….
Hi! Please refer to our guide https://guide.the7.io/elementor/user-guide/custom-post-types/
Is Elementor Pro & Pro Elements plugins are not included in the package?
Hi,
No. Elementor Pro is a premium plugin that costs more than the theme does. And PRO Elements is a free publicly available plugin, which can be easily installed from proelements.org.
We cannot include it in the theme automatic installation, because Envato has partnered with Elementor Ltd. and forbid authors to include competing plugins like PRO Elements into themes. A bit of anticompetitive behavior on Envato’s part.. but hey, it’s their marketplace.
what is elementspro.org? it have no documentation and is not a plugin by elementor.com can you explain it, is so rare. Is made by you? is the plugin nulled? is legal and fiable?
Hi,
As per description on PRO Elements page:
PRO Elements is a derivative work from the Elementor Pro WordPress plugin by Elementor Ltd.Like the original, it is licensed under the GNU General Public License, version 3 (GPLv3). But unlike the original, it is 100% free and does not require the activation to use it.
You are free to use, modify, and redistribute it. In other words, you are free to use the essential freedoms granted under the terms of the GPLv3 license.
Hello, before i buy this theme. I want to ask, can i add little descriptions on the every category and sub category products page? thanks
like this https://prnt.sc/1n8qj9t
Hi,
Sorry for taking so long to reply.
Yes, sure.
Hi, do i need to pay for elementor to use?
Hello,
Elementor by itself is free.
For premium features, you can either purchase Elementor Pro or use it’s free analog, PRO Elements (which is 100% free): https://proelements.org
Thanks for quick answer,
i mean do i need to pay for elementor to use the7 theme.
No.
that was hell of a warm answer, thanks 
Hi,
Sorry about that.
It was on point though, though
Hey guys – for the life of me I can’t figure out how to get comments to work. They are disabled and I cannot get them working. https://everconnectds.com/blog/the-5-best-database-administration-practices-for-companies/
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
i have many The7 licences and manage them using the ‘Licence Management Tool’ (https://my.the7.io/?state=) but I still get alerts on some of my websites saying that I’m re-using some licences on multiple websites. Please advise. I have been in contact with Envato and they said to contact you
Hello!
This is an informational message. It is there to let you know that that particular purchase code was used to register [N] different website addresses. So you can keep your license(s) in check.
You can safely dismiss the message – it will not show up again unless you repeat the de-registration/registration sequence.
Can you please update the changelog when you update the theme? Maybe make it just a part of the process? It hardly even gets updated when updates for the theme arrive.
https://the7.io/changelog/Hi,
Those are two very minor updates that have fixed warnings with very particular plugins/settings combinations. They do not affect 99.99% of people.
We will be releasing a full-fledged update in a day or two. And logging changes will get back to normal.
Putting logo in middle of menu/slider and when slide down logo goes small to Floatting Menu?
Hi,
With a bit of custom CSS, it is doable. Please get in touch with our support at https://support.dream-theme.com for details.
Kindly make it easy to remove your company copyright on the footer, I didn’t rent the theme…I bought it and shouldn’t be offering pro bono advert for your company on my website. It just doesnt make sense to contact support simply because I want to remove the copyright from the footer.
Hello,
Please do not ignore the theme documentation – it’s there for a reason: https://guide.the7.io/elementor/user-guide/theme-options/branding/
hi, Can I use my licence for building two sitewebs ? thanks
Hello,
According to Envato Standard Licenses, you are required to purchase 1 license per each 1 site you build: https://themeforest.net/licenses/standard
This is true for all themes on ThemeForest.
thank you
One more question, if I delete my current site, can I use my licence with an other site and an other domain ?
Generally, licenses are not transferable. Meaning if you have used a license on one website, you should not use it on another. But the definitions are quite vague here. Therefore, as long as you are not abusing it (no switching sites back and forth) we are not restricting it.
In the past the teaser component on my page displayed image in specific proportion. After The7 updates I see only square images in the teaser components? How to control proportion of image displayed by teaser component? Best Regards LArido
Hi,
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello Is the experimental theme: https://the7.io/company/ Compatible with ELEMENTOR
Hi,
Nope. That one is WPBakery Page Builder.
Here are all demos built with Elementor: https://the7.io/?term=elementor#!/demos
My Question is, can install this theme https://the7.io/company/ and after that complete working by Elementor Pro features . If this make conflict till me please. Thanks for your support in advance
No. That demo is built on WPBakery Page Builder…
i make a news category and when i put articles in it when i click news it writes up: Category Archives: News. How can I hide this txt?
Image: https://ibb.co/hHsqT1nHi,
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
After careful review, Dream-Theme has decided to decline your request to refund your purchase of The7 — Website and eCommerce Builder for WordPress. They provided the following reason:
Hello,
You have downloaded the item, which makes it non-refundable under the Envato refund policy: https://themeforest.net/page/customer_refund_policy#resolving-disputes
Also, under EU regulations, online digital content becomes non-refundable once you have already started downloading or streaming it: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
Therefore, we are very sorry, but we cannot approve your request. These rules are the same for every buyer, and we cannot change them selectively. Thank you for understanding!
However, if you experience issues or have questions about the theme, please don’t hesitate to submit a ticket via our online help-desk: https://support.dream-theme.com
Thanks!
Why do I have to open a ticket to upload a logo in a theme and it seems that am stuck with this theme because I cant even use it on another website even if its a hosting issues without having to pay for another license, this is pure extortion.
Write it right here if its not a deliberate attempt to extortion, tell me how to change the logo, I cant go and sign up just to get support.
You want to quote EU rules on downloaded products when it suits your caprice but wont quote the same EU rules on the freedom to use such items anyhow I wish. Prepare for legal actions against your company and Envato.
Hello,
We have asked to submit a support request because nobody else reported the technical issues you are referring to. It sounds like an individual server issue. And generally, individual server issues are not the theme authors’ concern. Nevertheless, we are happy to help. And will do so absolutely free.
However, we cannot troubleshoot such issues telepathically
Therefore, please go ahead and submit a ticket at https://support.dream-theme.com
Thank you.
The follow plugin is too much and slows down even my computer, I cant use this theme
Your connection is not private Attackers might be trying to steal your information from dappersden.com (for example, passwords, messages, or credit cards). Learn more NET::ERR_CERT_COMMON_NAME_INVALID
When I install another theme, it dosnt give me the same issues.
It seems like my site has been hacked after re-installing your theme, https://dappersden.com/wp-admin/plugins.php
Hi,
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hey, is now working properly after the updates. Thank you!
We are really glad the issue is resolved!
Hi!
1) Please try to login into my.the7.io through an incognito browser tab.
2) If it doesn’t help, please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
