28306 comments found.
Hi, Why the new swatches are not appearing in all of my products? As a feedback, it would be nice to select attribute and add to basket from the catalog page.
Thank you in advance
Ok, I solved my issue just updating the products
Hi,
Thanks for letting us know you’ve found the solution 
Hello, we are trying to figure out how to allow the live search and search result page to allow for plural versions of words to be allowed and presented. For instance if someone types in the word candle they results show but if they type n candles the nothing shows. Can you please help us navigate how to make that possible utilizing your system? Thank you in advance.
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I use cloudflare and set to cache my site. The cart contents show other people’s cart before updated to current visitor cart contents. The updating takes split seconds, but still it looks unprofessional. Why other people can see other people contents? I think it not just cloudflare, it will be the same with other cache plugin. This doesnt happened with other theme. Just flatsome
To recreate the problem: -) use any cache plugin. For my case I use “WP Cloudflare Super Page Cache” -) Browse couple pages of the shop as loggedout user -) Add many different products to cart. Let say ‘3’ products. -) Purge cache -) Wait 30seconds for all cache to be purged. -) Load homepage and couple product page you can remember -) Remove all your carts -) Browse using other browser or device (To simulate other people browsing) -) Now when you load page as a completely new user, And open pages that you remember previously. For split second you will see the cart total is ‘3’ before it gets updated with 0
To fix: On first load the contents of the cart should be empty, before ajax takes care of showing the updated contents. We should only show real cart value if its requested by ajax.
Woocommerce already do it correctly, see this: https://github.com/woocommerce/woocommerce/blob/b19500728b4b292562afb65eb3a0c0f50d5859de/includes/widgets/class-wc-widget-cart.php#L71Instead you make your own minicart and do it incorrectly.
To fix the cart count: element-cart.php (line 45 & line 49) should be changed to 0 element-cart-mobile.php (line 32 & line 36) Should be changed to 0
You also need to change the subtotal part
Hi,
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Our support team will be happy to assist.
They dont respond. Thats why I use comment instead
Hi,
Tickets are answered within ~2 business days. I’ve informed our Help Desk about the urgency anyway. Your ticket #137961 will be answered shortly.
Thanks for your patience and understanding.
hello supporter, how can we add a WeChat social share icon and link like your Facebook, Instagram, twitter, etc…? thank you
Hi,
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Hi,
Thanks for the native variation swatches feature which is perfect except with “Use variation images” where for product page containing for example the attributes “Color” and “Size”, the image does not vary when clicking on the colors if you have not selected at least one of the sizes (no problem on the collection page in the same configuration). It would be great if this could be improved to avoid having to force a default size for each product sheet (which I find less good for the UX).
Thanks for all your good work on Flatsome !
Hi,
Can you submit a support ticket here?
Hi, are we good to go with the new wordpress 5.8 update or should we wait for a theme’s update?
Hi,
The latest version of Flatsome (v3.14.1) is compatible with WordPress v5.8.
Thank you!
Hi, SHOPPING CART > CHECKOUT DETAILS > ORDER COMPLETE These steps do not appear in a French translation (Visible on the English version).
Can you help me? I am using WPML.
Thank you! L L
Hi,
You can use the Loco Translate plugin to translate the untranslated strings easily. Please navigate to Loco Translate>Themes>Flatsome after the plugin is installed, choose your language, click on the “Sync” button, search for the string(s) you want to translate, translate them and save. You don’t need to keep Loco Translate activated after the translation is complete. It’s just a .po (translation file) editor.
Hi guys, Blocks get no formatting for paragraphs… for example if I use them in product descriptions… Is there a way (some function I could use) to fix it?
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hello,
can I have in Flatsome: input fields in price filter in sidebar (not only price slider, but also input fields)
Best regards Larido
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The Product Categories block now displays even the sub categories instead of the main categories like how it was earlier. How can I show only selected product categories as it was previously?
Hi,
It’s a bug and will be fixed in the next release.
The Product Categories block now displays even the sub categories instead of the main categories like how it was earlier. Is this a bug?
Hi,
Yes. It’ll be fixed in the next release.
Hi, I’m trying to use a “hide other shipping methods when free shipping is available” plugin and none of the ones I have tried is working even when everyone say it works for them. Their support tells me that its because of the theme “Flatsome”. Have you tested or do you know one that works on Flatsome?
Thank you!
Hi,
Shipping is controlled by WooCommerce. The problem is not related to Flatsome.
With this theme is possible to add a black menu like this image? https://ibb.co/KbL7rHr
Hi,
Yes, you can use a dark layout if you want.
but thats a secondary menu in addition to the mobile, is that possible?
any chance to create a single product page like this one? https://ibb.co/DVz0gWm and show a slide when is mobile like this? https://ibb.co/jDhtxJM
thank you
Hi,
You can build custom single product page layouts with the theme builder (UX Builder.) UX Builder also lets you to use different elements on different screen sizes (desktop, tablet, and mobile.)
if i buy this which filter plugin should i download?
Hi,
It depends on your need. Flatsome is compatible with all official WooCommerce extensions.
Hola, yo adquirí Flatsome Theme y lo coloque en el dominio tecnystore.com, paso el tiempo y todo estaba bien pero ahora me dice que active flatsome nuevamente para el mismo dominio y coloco el codigo activar que venia con la compra y dice que aparece que ya hace parte de un dominio ( que es el mismo al que me desactivaron la licencia) y entro a la parte de mis licencias y aparece la compra pero aparece que no tiene ningun dominio registrado, necesito que me habiliten mi dominio nuevamente pues lo desactivaron del sistema y quieren que vuelva a pagar por algo que ya es mio
Hi,
Can you submit a support ticket here?
is it possible to search for categories in the live site search?
Hi,
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how can i delete it? https://prnt.sc/1d45m9p
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Why addtocart button on product catalog and product page has different color? How to change the color of ATC button on page catalog? I change via ‘Style > Color > Add to cart button’ but didnt change the button color on product catalog. Why?
All ecommerce giant site. Have the same color of CTA button across their site in 1 domain. Its uniform with their primary color scheme. But with flatsome its confusing why you choose to make 2 colors of add to cart button?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
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Hello trying to get help on this theme. I am trying to find out how to keep the yith heart icon on top right of product picture to stay behind other elements such as the drop down menu. The drop-down menu shows up behind the heart and it ruins the look. If I could disable the heart that would be fine too I just need the drop down menu created with ux blocks to appear on top.
Hi,
Can you submit a support ticket here?