23244 comments found.
Hello….i forget my password to reset activation code and i cant enter what must i do?
Hello, @katarasg,
Please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will checl/verify and reset the support account for you.
Regards, P-THEMES.
I just bought this theme today and imported shop 22. It doesn’t appear as in the demo. Everything is scattered. Kindly help
Hello, @Sika_Akanji,
This seems to be the SSL certificate issue on your site, please read and follow the instructions written in our Theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Hi,
Contact form 7 loading gif is not showing now. Please help.
Hello, @kisslay2k,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site now after removing the browser cache.
.wpcf7 .wpcf7-validation-errors, .wpcf7 .ajax-loader {
display:inline-block !important;
}
Regards, P-THEMES.
Hi, Not working, just reloading the page.
Hello, @kisslay2k,
It is working fine for me, Please purchase the support extension and then contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site.
Regards, P-THEMES.
When i update elementor my website was down and show me error with porto functionality,
Error Details :
یک خطا از نوع E_COMPILE_ERROR در خط 468 از پرونده /home/fokolsc1/domains/fokols.com/public_html/wp-content/plugins/porto-functionality/elementor/elements/porto_section.php رخ داد. پیام خطا: Access level to Porto_Elementor_Section::get_html_tag() must be protected (as in class Elementor\Element_Section) or weaker
Hello, @alisedighi23,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
I can’t update my theme or porto functionality plugin it’s saying Can’t connect to Porto API Server, I’m not using Elementor but WP Bakery and the site has loads of errors.
Hello, @sarahckinder,
You have to rest the purchase code and then reactivate it with same purchase code and then try to update the Theme and finally update the plugins one by one, I am sure it will work for you.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
I’m getting the error
if Activate plugin Porto Theme – Functionality
Hello, @111Domain,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Hello,
unfortunately recently it started to break up the website 
Fatal error: Access level to Porto_Elementor_Section::get_html_tag() must be protected (as in class Elementor\Element_Section) or weaker in …/wp-content/plugins/porto-functionality/elementor/elements/porto_section.php on line 468
Hello, @WebTemplat_es,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
I’m getting the error
if Activate plugin Porto Theme – Functionality
Hello, @mixology2030,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Your theme (Porto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Please help and solve this problem. Thanks
Hello, @vaskodagama54,
This is because you are using an older version of the Theme 6.0.6, so you have to update your Theme to the very latest version 6.1.6: https://www.portotheme.com/wordpress/porto/documentation/changelog/ and also updates the plugins as well, I am sure it will solve your issue.
Regards, P-THEMES.
Good morning, I have bought your template since I had to set up a woocommerce. In your demonstrations I saw them very fast as you indicate but it turns out that when I have loaded it in my Host it goes Very Slow. I have not made almost any modifications to it and instead of adding I have removed many of the things that do not serve me. I have done some speed test with PageSpeed Insights and the grade is horrible. I am doing something wrong?
Above, because of accelerating the speed of the page with its add-on speed Optimize Wizard, not only has it not accelerated anything but it has removed two of the main menus. Could you tell me how to reset them?
Hello, @thecifu,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images or other resources. So we suggest you to remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and doesn’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your website, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms to all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto has a detailed article on the speed of the site as well, you can check it here:
https://ptheme.zendesk.com/hc/en-us/articles/360020667437--32-Porto-Site-Speed
Porto has Speed Optimization as well which you can use for your site speed up: https://www.portotheme.com/wordpress/porto/documentation/porto-speed-optimize-wizard/
And if you want to revert back the speed optimization wizard, you have to reset it manually by changing the options again…
Regards, P-THEMES.
First of all thanks for the quick response. I have contacted the company where I have hosted my HOSTING and they have recommended that I change my plan. It is something that I am going to test and see if the performance of the web changes.
On the other hand, as I indicated, the template has practically not been touched and no content has been added. In any case, it has been removed, which is why it indicated the problem.
Before proceeding as indicated, I understand that before doing anything and installing plugins like crazy, your template must work the same as your DEMO. If not, something is not working well. Either by plugin versions or whatever. Do you have a version recommendation of plugins with version of the theme?
As for the installed plugins, there are only those that require their own theme, I have not added any more.
The accelerator on the other hand, I already did what he told me and the menus still do not appear. I do not understand the reason and why the truth has caused this.
I leave the url of the web http://www.ganbarustudios.com/ in case you want to see it, I forgot to pass it to you in the first message. Forgiveness.
I forgot, I can’t get the “MY ACCOUNT” section to work either. I have tried deactivating the Woocommerce plugin and activating it and it remains the same. And I have seen that the URL’s point to the pages of the template. Do you know why it can be? I don’t know what to look at anymore.
Sorry for the inconvenience and I would appreciate your answering both questions.
Thanks,
Hello, @thecifu,
1. As you are using the Header Builder header on your site, please make sure that you have set the Main Menu element under Header Builder: https://postimg.cc/8FsWjfR9 & https://postimg.cc/G9vD8CDL and also make sure you must have select the Menu as Main Menu from Appearance >> Menu: https://postimg.cc/CdCZM4yd
2. Please make sure that you have set the correct my-account page from WooCommerce >> Settings >> Advanced: https://postimg.cc/V5Nvq0dk and also make sure that you have set the correct page URL for my account from Header Builder.
Otherwise, please contact us via our support system with your site WP Admin Login details so that our experts will check it for you and help you out.
Regards, P-THEMES.
Regards,
Hello, @thecifu,
Please contact us via our support system here: http://portotheme.com/support with your site WP-Admin Login details so that we will check it for you on your site and help you out in solving your issue.
Regards, P-THEMES.
is there any update for the new version of ELEMENTOR?
Hello, @levishimi,
We are working on the new Theme update and soon we will release it so please be patience for now and stay tuned, for now, the workaround is: https://themeforest.net/comments/27112559
Regards, P-THEMES.
@phozeex strategy worked for me. Although it rolled back to 3.2.5 even though I chose 3.3.0 – all good though, its restored and no error. Just waiting on update now.
Hello, @dj73,
Sound’s Good!!! that you have fixed it by yourself 
and thanks for sharing the solution here with other clients as well, hope it will help other clients with the same issue.
Regards, P-THEMES.
Hi
I have just purchased your theme and install it. After installing, the site told me “There has been a critical error on this website….”.
Please help me with that urgently!
I tried rollback Elementor version 3.3.0 and the site crashed. Moreover, I can’t access Theme Options page.
Hello, @jiclhp99,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Hi
I downgrade the Elementor plugin version to 3.3.1 and save changes already. The site still crashed.
I also reinstalled Demo Shop 35 but it keeps crashing. I even not edit anything on the site yet. It’s totally fresh install from Porto Setup Wizard. Please show me how to fix it.
My site: http://52.221.138.126/
Hello, @jiclhp99,
That is not because of our Theme but that might be because of the cache, can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site, please share this comment URL in your support ticket as well for reference.
Regards, P-THEMES.
Hi
I have just submitted a request on Porto support forum. Please help me asap. I considered very carefully to buy your theme and now it’s not working like I expected.
Regards, Max
Hello, @jiclhp99,
Now, please be patience, once the support ticket will be resolved you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
we need to add subscription in our site but wondering which one is compatible with your theme? thanks
Hello, @Maytar,
You can go with Contact Form 7 plugin or Mailpoet plugin both are pre-packaged with the Theme.
Regards, P-THEMES.
I meant a subscription payment method beside the single payment method add a subscription method
Hello, @Maytar,
I am sorry but there is no such option in our Theme for it, so you can try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
how can we have the newsletter look on the footer like demos? it wasnt imported on demo and it looks horrible when we try a new contact form
Hello, @Maytar,
We have setup the newsletter form in footer using contact form 7 plugin and styled it using Custom CSS, and that Custom CSS will be imported with the Demo Import like: https://postimg.cc/1gszp3zr so you have to style your form by yourself using Custom CSS, or reset your site and Import the Demo again with Contact Form 7 plugin.
Regards, P-THEMES.
Guys, elementor update is no good, GO TO Elementor>Tools>Version Control>Rollback Version 3.3.0 and pro if you have, Save, General>Regenerate Files & Data, Sync, Save 
now its fixed, wait for theme update
Hello, @phozeex,
Sound’s Good!!! that you have fixed it by yourself and thanks for sharing the soluton here with other clients as well, hope it will help other clients with same issue.
Regards, P-THEMES.
Hi,
apparently the Porto Theme – Functionality plugin, is not working properly and has broken my page. I had to uninstall it, so that the page can be displayed. I think it needs to be updated or repaired, so that it can have compatibility with php version: 7.3.28 of my website.
When I activate it, the page falls and the message is as follows: ¨There has been a critical error on this website.¨
I urgently need your help., Thank you.
https://torrestechnologyrd.com/Hello, @LeonjuStudioCreativo,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Hi! I installed the site on wordpress 5.8, version php 7.4. I installed Elementor Free, Woo Commerce, the necessary plugin Porto Functionality and installed the shop29 demo. When I enable the Port Functionality plugin, I can’t edit any pages because it gives the error “There is a critical error on your website. Learn more about solving WordPress issues.” and I receive by email that the cause of the critical error is the plugin Porto Functionality. When I disable the plugin I can edit the pages using Elementor. What must I be doing wrong? I look forward to any guidance. Thank you.
Hello, @daniszx,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Problem is Elementor 3.4.0 with Porto Functional Plugin
Fix install old version elementor: https://downloads.wordpress.org/plugin/elementor.3.3.1.zip
Same bug here The Porto – Theme Funcionality Plugin is crashing my site. Please fix this as soon as possible! -> https://take.ms/kUoNF
Fatal error: Access level to Porto_Elementor_Section::get_html_tag() must be protected (as in class Elementor\Element_Section) or weaker in /home/customer/www/meya-design.mx/public_html/wp-content/plugins/porto-functionality/elementor/elements/porto_section.php on line 340 There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hello, @rubenbudding,
I have debugged it deeper and finds that this is because of the very latest and Major update of the Elementor plugin version 3.4.0, this plugin version is released a day ago, so we are working on the compatibility of that latest version of the plugin with our Theme, we will release a new Theme update soon with fixed that issue. so please be patience for now, and wait for the new update of the Theme.
For now, I have a workaround for this, you have to downgrade the Elementor plugin version, please go to WP-Dashboard >> Elementor >> Tools >> Version Control and Rollback version to 3.3.1 and save changes, finally check back your site after removing the browser cache, it will solve your issue.
https://postimg.cc/K37BPWcw
Regards, P-THEMES.
Hello Dear P-themes, First of all congratulations for a great theme. I’m just hear to report a problem withing your API server. we don’t ask for support but just when we try to connect to the API server to include our purchase code it doesn’t connect. Thank you.
Hello, @Seamo_hendrix,
You have to reset the purchase code and then reactivate the Theme.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Thank you !
You’re Most Welcome!!
