8686 comments found.
I understand that the self-hosted videos won’t play on mobile/tablet, as they do on desktop.
Is there a way to hide a section on mobile that we want in desktop? As in, leave the video in the section, but have it disabled for tablet/mobile?
I’d like to use a similar section on mobile, but have it not available on desktop, so that I can offset the section.
Any ideas?
When I go to turn off the mobile and tablet in the Responsive tab, it literally just blanks the screen starting at that row/section and disables the remainder of the website.
Hi andrewATram! A self-hosted video can be played on devices, please follow the documentation here: https://support.undsgn.com/hc/en-us/articles/115000721729
Anyway, if you need to hide a content you can also use the Column Responsive Settings (that are different from the Row Settings you are probably using): https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=7
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Sounds great! Thank you for the QUICK response! I’ll check out your suggestions, and if needed, I’ll reach out through a support ticket! Thank you, again!
Thank you for the confirmation! 
You guys rock! Well documented! I’ll read further, now. Problem solved.
Hi andrewATram! Thanks for the positive feedback!
Knowing that WordPress phasing out the classic editor and such, will WPBakery still be fully functional including the classic editor and widgets in the future? I have numerous sites that use the Uncode theme which I LOVE. I really don’t like block editors. I much prefer the control that WPBakery provides. Just a concerned Uncode theme user hoping that nothing will change!
Hi mwfinteractive! At the moment WordPress has decided to continue to support the Classic Editor and leave it embedded in the core product, contrary to what was previously communicated. So there are no concerns at the moment that the Classic Editor is no longer part of WordPress. Moreover, there is an official plugin that re-ability the functionality. Saying that there is no reason to worry!
Great to hear… not sure why WordPress is so hung on the block editor… it kinda sucks… lol
Hi mwfinteractive! The good thing about the Block Editor is that it is common to all and in the future, if it is well evolved, it will replace all Page Builders. But it’s still very early days for that
wonder in post module, how do you use dynamic query and get the cross sells products? seems it can only get the up-sells product but not the cross sells product. And setting Product Attribute to cross sells doesn’t help at all.
Hi jasmine012489! Please find all dedicated info here: https://support.undsgn.com/hc/en-us/articles/360011109177
If this doesn’t help please open a ticket in our Help Center since we need to check your site setup, this is not something we can debug from here.
I don’t believe its a bug. I have followed that guide. In the post module, under Dynamic Query Type, there is only 3 options: Default, Related and Up-Sells. So Cross-Sells is never in the Dynamic Query. In your guide, Cross-sells is in product attribute, which is not dynamic. So I believe its a design issue for the post module.
Hi jasmine012489! It is not really true that it is not dynamic because this depends on what you have in the cart.
I see. so it’s not gonna work on a product page. that’s why.
Btw, is there anyway to show a cross sell product in the AJAX side cart after a product is added to cart?
Hi jasmine012489! The Cross Sell functionality in WooCommerce is reserved to the Cart page “Cross-sells are products that you promote in the cart, based on the current product.”: https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-2
yes, but how about the side cart? is there any way to show the cross sell there? The side cart is coded by Uncode I believe.
Hi jasmine012489! No, this is the sense of our reply, the Cross Sells are designed by WooCommerce to work only on the Cart Page.
Before i make a purchase to design my social media site, i am verifying if below features would be possible in your theme
1- Status- This is very important, a User should be able to set up a status manually for their profile, for example, Red, Yellow or Green…, and before they set change the status, they have to put in a comment which will be mandatory for example why they are changing it to Red.
2- Need to have multiple user types, for example Organization or Individual, and some of the feature and fields would be available based on type of user they are ( Organization or Individual)
3- Near by integration, for example for a organization user type, i want to display 5 specific clothing stores near by on their profile page.
4- Then Landing page should like a dashboard report, which will display the users in the red status followed by yellow and green for example, and these users display would be defaulted based on the visitors region, and they should be able to filter it or modify the dashboard based on the region they select.
Hi, and thank you for the interest! We are sorry but these seems very specific requirements that fails that scope of a multi purpose WordPress Theme.
There is a section on the Blog Sidebar layout called “Free Text”, where do I edit this? I can’t find it anywhere, thanks!
I found out how to do it!
Great and thank you!
Hello, on one of the sites I work on (www.spanishvillageartcenter.com), the menu is very slow at loading. I’m wondering if there is anything I can do for that?
Hi mcalas! Please follow this article: https://support.undsgn.com/hc/en-us/articles/360000138298
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks a lot!! Cheers
You’re welcome!
Hi there, I am having issues with images taking ages to load, things are not as quick as I’d like, all images are small size too. Is there anything else I can look at in order to speed up load time?
Many thanks
Hello! It would be great if you provided your site URL so we could check, however some tips about how to optimize and speed up your site are available here:
- https://support.undsgn.com/hc/en-us/articles/115004168269-Optimise-for-speed-and-performance
- https://support.undsgn.com/hc/en-us/articles/360017231458-Speed-up-your-site-with-a-cache-plugin
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, thank you for the response the, the url is https://www.athleticpursuit.co.uk/personal-training/ this page is the slowest, and is especially slower on mobile.
Many thanks
Hi Hardwellbros! You can try to use the new Dynamic Srcset mode: https://support.undsgn.com/hc/en-us/articles/4403183673873
How do I accomplish the overlay image effect seen here: https://undsgn.com/uncode/color-changer/? Where the images are shown on top of each other 
Can’t seem to find any demo to import with this effect and can’t find it in the wireframe plugin.
Hello!
That particular effect is created by adding some classes to the column containing the images themselves. More info here: https://support.undsgn.com/hc/en-us/articles/4404380861969-Stacked-Images
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
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Classes on youtube should follow a step by step. The contents are very random. There should be a class on how to build an entire website by importing all the demos and setting it up until finished, in sequences. I’m more lost than ever…
Hello! Actually they aren’t classes or courses properly, but single tutorials about how to use Uncode’s features, assuming that Uncode users know how WordPress works, which is the basis of it. However, the several tutorials are divided into playlists, i.e. by topics https://undsgn.d.pr/TRGbEn, so I recommend following those in the meantime, starting perhaps with the “Uncode Basic” category https://www.youtube.com/playlist?list=PLOF9yNd_bMKD7Fps6CG-WhnZP-k6dxZiJ and remembering that if you need further clarification because some steps are difficult to understand you can contact our Help Center: there we have a completely dedicated support team, just submit a ticket so we can check your installation and support the solution privately! https://support.undsgn.com/hc
Best
Hello how can I import only a demo? You have not uploaded one demo page in the video but all demo pages. https://prnt.sc/1q9wly9
I just want this one: https://undsgn.com/uncode/homepages/shop-techie/
Without this long link, just this one web page. I want that the website is then for example reachable on: https://www.mysite.com/. Not at https://www.mysite.com/uncode/homepages/shop-techie/
Kind regards
Hello!
You can import single layouts from the “Import Demo” section https://undsgn.d.pr/IysVqg + https://undsgn.d.pr/9xg1Gu
The link doesn’t depend on the theme, but on your site settings: after importing it go to “Settings > Reading” and set that page as your Front Page https://undsgn.d.pr/BBFUCT
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello,
On Creative Designers, how do you edit the colour of the light grey colour blocks on the homepage. The ones that seem to be accent boxes.
Hello! Maybe you refer to the Row Shape Divider https://undsgn.d.pr/nDdcpQ? Here you can find more info https://support.undsgn.com/hc/en-us/articles/360000564625-Shape-Dividers
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
thanks so much, that did it!
You’re welcome!
Just noticed an issue with image resizing. After the page loads and you resize the window, the images become pixelated and fuzzy and do not resize to look sharp at the new window size. See here: https://brianshumway.com
Hello brianshumway
thank you for contacting us and sorry for the issue, but we have checked on other installations and do not have this problem. Have you checked if the problem persists by disabling extra plugins, especially the cache plugin Breeze. If that doesn’t help, I suggest you open a ticket on our Help Center, there we have a completely dedicated support team and we can check if some setting on your installation can be the culprit. Thank you! https://support.undsgn.com/hc
This is one of the best themes I have worked with, I really like it! Just one question, in my URL of all my pages is xyz.com/homepages/subdirectory
What do I have to do to where my URL is xyz.com/subdirectory?
I’ve tried Yoast, but it ends up with a redirect issue and the server can’t find the new URL, can you help? Thank you so much in advance!
Hello,
this kind of things are due to your site settings, they don’t depend on Uncode. However, I guess you should go to “Settings > Reading” and change the URLs as you prefer: https://undsgn.d.pr/NaSvuJ
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, great theme!
I’ve searched high and low, but cannot find how to disable the cursor circle, as I want to use the default browser cursor. Where’s that setting?
Hello,
you can enable/disable it globally from “Theme Options > Customize > General” https://undsgn.d.pr/C43T8b (here the docs about that: https://support.undsgn.com/hc/en-us/articles/213455629-Customize)
Let us know, best
It’s already set to browser, but still appears
As for lot of options you have the same at page level, please disable from here: https://support.undsgn.com/hc/en-us/articles/214002845-Page-Options
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi guys, great theme ! Quick question, I can’t add a link inside of the text? an normal text link? Thanks
Hi nixlopez, and thank you for appreciate Uncode! Sincerely, we don’t get the problem, to add a link inside a text you just need to use the WordPress TinyMCE: https://undsgn.d.pr/MrAoyK
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hey there,
I bought 2 licenses for this theme and while in testing, I used max amount of registration. Now I want to reset all of the licences. Is it possible?
(I can’t sign in your support page btw, because my theme support is expired.)
Hi AnkaStudio! You just need to contact us via our private profile page: https://themeforest.net/user/undsgn
Hello, This morning I tried to update the Uncode theme via the WordPress admin but I received an error that said that the purchase code was invalid. I compared the code on the site to the license I purchased through theme forest. It looked right and the Uncode theme status said it was registered, so I tried again. Same error.
So, I tried to reach out to theme support, but it was recently expired as I purchased the theme earlier this year. So I wasn’t able to reach you.
So I went back to the theme interface, thinking maybe there was a typo. I removed the purchase code from registration and then tried to insert it. But I wasn’t allowed to reinsert it! Instead I got an error that it was used already. But it wasn’t. I purchased it for this site and now, not only can I no longer update the theme, the theme status said the theme is not registered even though I purchased a license.
Can you please help me fix this? Thank you.
Hi stuartal12! It seems that you have Uncode already installed. We remind that when you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website: https://themeforest.net/licenses/standard
Anyway, we already replied your message asking for the Purchase Code so we can verify the possible problem.
Hello – I would like to send you the purchase code along with the site domain that should be associated with it but I never received your message. Can you please try again? Where are you sending it? I’m assuming you are sending to the address on my Envato account…?
Hi stuartal12! Probably you have this message in the SPAM list, please double check. As told we replied you yesterday asking for the Purchase Code and it’s the same method we use daily with dozen of users: https://undsgn.d.pr/aOgoaP
Sorry-I don’t have your original email but I did get this second comment via email.
But there is no way to respond to your comment other than to come to this interface. Do you want me to literally insert my purchase code into this public forum? It seems like anyone could just use it then.
I am confused. I need to get you my purchase code in a private way, but the message you sent me says “do not reply”
Hello,
if you can’t find our original message, please use the form on our profile page to communicate your purchase code: https://themeforest.net/user/undsgn#contact
Thank you, best
Thank you! I just sent you a message via the form and it includes the purchase code. I look forward to your reply!
Hello there, we noticed at least two issues that break our site after update to 2.4.0.2. and Uncode Core 2.4.0.1.
1. Header transparency is not working anymore. Yes, we tried all your suggestions from documentation. It was working before, and no more after update. Regardless of settings.
2. Product gallery shows “Stack” although we had “Standard” and it is still set to “Standard”.
Please fix it, because we are seriously considering switching to another theme.
Thanks
Hello, sorry for the issue, however
- we didn’t receive any report about issues with header transparency. Could you please provide your site URL and let us check? What kind of suggestion did you try? Did you also empty all the caches you have (browser cache, cache plugins, CDNs etc.)?
- Same as above: we didn’t receive any report and our demo seems to work fine yet. Could you provide the product page URL you talk about please? It would be very helpful.
Best
Hi, I love Uncode, I already have 3 licenses because it works perfect. I am updating the theme but I am having problems with the Uncode WPBakery Page Builder pluggin, error 403 Backend webserver unreacheable. So I want to upload the plugin by FTP but the plugin files are not in the “all files and documentation” folder. Where can I get the plugin?
Hi Estuardo! Please note that an error 403 is a problem with server resources (the HTTP 403 Forbidden client error status response code indicates that the server understood the request but refuses to authorize it), so probably you will have also this error even if you upload the file manually via FTP, anyway here you are: https://undsgn.d.pr/19TRKe
