23206 comments found.
Hi there
We recently purchased the new Porto theme as our old proto theme lack the Purchase code due to that we can’t add new plugins or any change the theme code. But even after having the purchase code still, we are facing the same issue on the website. Can you please help. I get the suggestion of purchasing the new theme from your end so I expect your help for the same! this is the Last comment link -> https://themeforest.net/comments/27093055
Hello, @Jitendra7838,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
I got critical error as mentioned in the link https://wordpress.org/support/topic/ciritical-error-3-4-0/
Only working if I downgraded into Elementor rolled back to 3.3.1, and I have updated with the new theme. Is there any way to fix this?
Hello, @blackisthesoul,
We have already solved this issue in our latest update of the Theme: 6.1.7, so please make sure that you have properly updated the Theme and Plugins as well, you will not finds this issue anymore.
Regards, P-THEMES.
Hi no it is not, I updated back to Elementor 3.4.2 got critical error
Fatal error: Access level to Porto_Elementor_Section::get_html_tag() must be protected (as in class Elementor\Element_Section) or weaker in /home/u8796994/public_html/wp-content/plugins/porto-functionality/elementor/elements/porto_section.php on line 340 There has been a critical error on this website.
Learn more about troubleshooting WordPress.
I have re uploaded the Porto Theme version and check on Theme Options the version is version 6.1.7
I have tried rolled back into Elementor 3.4.1 to 3.4.0 having the same issue, and then back to 3.3.1 the website back normally.
How to fix this?
Hello, @blackisthesoul,
Have you updated the Theme required and recommended plugins as well? If no then try to update those and check back, Otherwise, please share your site WP Admin Login details with us via our email newsmartwave@gmail.com with this comment URL and with your Theme purchase code PDF file so that our experts will check and help you out in solving your issue.
Regards, P-THEMES.
Ok thank you I found how to actually work with the theme. I must update through Theme Options as well.
Sound’s Good!!! 
Hello,
after reseting and trying to update the latest version of Porto functionality i recieved this message: An error occurred while updating Porto: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Please help me. I can not find why and how can i fix it.
Hello, @godmassasje,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try to update the plugin from Appearance >> Install Plugins, I am sure it will work for you, Otherwise, Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience… and for the time being you can contact us via our email aizazawan55@yahoo.com with your Theme purchase code PDF file.
Regards, P-THEMES.
Unfortunately it didn’t helped me. I have the same problem. Do you have some other idea to fix it and to update the theme and everything in website?
Hello, @godmassasje,
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
And if still you will face the same issue then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi, I cannot login to Porto support (https://www.portotheme.com/support/) for 2 days. When I go to your side with support I see following: “There has been a critical error on this website.Learn more about troubleshooting WordPress.” I need to resolve my issue as soon as possible!
I need to resolve an urgent issue with my website https://www.hochwasserohnesorgen.de/ I wrote at aizazawan55@yahoo.com Thanks
Hello, @jonovak,
I have replied to your email: viktor.malcev@gmail.com so please check back your email now and reply to the email accordingly.
Regards, P-THEMES.
attribute order
Hello, @parisalex,
You can use this plugin: Simple Custom Post Order: https://wordpress.org/plugins/simple-custom-post-order/ Install and set it on your site and then change the order of the products attribute from backend, WP-Dashboard >> Products >> Attributes and it will automatically be change on frontend as well.
Regards, P-THEMES.
Hello Dear, your support website is down. I am getting error There has been a critical error on this website.
We are not using porto theme on any live website, we tested one demo and deactivated. Now we installed another WP and installed theme but we cant activate. We opened ticket but now your website is down its been more than 24 hours.
Hello, @sgeorgy,
Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience… and for the time being you can contact us via our email aizazawan55@yahoo.com with your Theme purchase code PDF file.
Regards, P-THEMES.
Done, just now sent email. Thank you!
Hello, @sgeorgy,
Ok, Great!!! Now, please be patience, once your email turn will come in queue, you will get the reply to your email accordingly, so please be patience, Thanks for your understanding.
Regards, P-THEMES.
Hi, it is the first time that this has happened to me having bought many licenses, but whatever I do the theme is unresponsive. Even if you select Boxed, the template remains wide. I do not understand what’s happening.
Hello, @simonocci2,
First of all, please completely read this article to understand how the layout works: https://ptheme.zendesk.com/hc/en-us/articles/4402462868241--64-How-the-Main-layouts-of-the-Theme-works-
And the issue you are facing might be the cache issue, so please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem
Regards, P-THEMES.
Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Hello, @bethelweb,
We are sorry for the inconvenience you faced working with our Theme, Can you please share your Theme purchase code PDF file and your site WP-Admin Login details via my email aizazawan55@yahoo.com so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Hello!
Is it only your support system down at a moment or you have some kind of bug with the update server as well, because I get an error like this while trying to update theme and plugins do not update as well (failed):
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello, @DonAndrez,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try to update the Theme, Otherwise, please follow this article to update the Theme on your site: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
And Regarding our support forum issue: Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Regards, P-THEMES.
Thanks for the quick answer, but I already tried to deactivate and then reactivate the theme, but the error is still there. So it’s not about activation, there is something else wrong with the update package I guess.
Hello, @DonAndrez,
I have just checked and finds that your IP was in blacklist, so I have whitelisted it now, please reactivate the Theme again and then try to update, Otherwise try the manual solution listed in above given article.
Regards, P-THEMES.
Hi Team. Usually have no issue with porto theme & you guys, but I’ve got some serious errors on the woocommerce single product page. It is no longer allowing the user to go to the ‘next image’ – as well as freezes up sometimes and it doesn’t display them properly – Tried to lodge a support claim but your support website has a critical error.
Concerning.
Hi Team,
Using latest version of porto – on woocommerce single product page, the images either just freezup and don’t let the user move through to the other images in the product gallery (or bring up a larger version), or it displays very strange and makes the images really small – There are some errors in console which i have provided for you:
Image 1 – Single Product Page / Images not appearing correctly (going very small and leaving a strange space to the right hand side) https://ibb.co/SmT0WP2 Image 2 – Single Product Page – Sometimes if i refresh the page, the images display correctly but don’t doesn’t let user go to next photo, or bring up a larger version of image – has console errors in theme. https://ibb.co/Wc3qgxCPlease advise.
Hello, @4tcmedia,
This seems to be the Slider Revolution settings issue, Please make sure “Defer Javascript Loading” under WP-Admin -> Slider Revolution -> Global Settings is OFF, I hope this will solve your issue.
And regarding our support system issue: Really sorry for the inconvenience, Yes the support system is down because of some issue with Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience… and for the time being, you can contact us via our email aizazawan55@yahoo.com with your Theme purchase code PDF file.
Regards, P-THEMES.
Hello, I have problems activating the template and I get this Purchase Code is not valid or could not connect to the API server! And The support site is reporting a critical error after login. Please take a look.
My website is not able to display properly. Porto Theme – Functionality is not able to run update in Plugins page.
Updating Plugin: Porto Functionality Purchase Code is not valid or could not connect to the API server!
Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.
Ok problem solved. I deactivated and activate the license code from my porto theme license page. And update and activate the Porto Theme – Functionality plugin. And it works.
Hello, @mts-medical,
Sound’s Good!!, that you solved the issue by yourself…
And Regarding the support forum: Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Regards, P-THEMES.
The support site is reporting a critical error after login. Please take a look.
Hello, @jminst,
Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience… and for the time being you can contact us via our email aizazawan55@yahoo.com with your Theme purchase code PDF file.
Regards, P-THEMES.
Support Site down can’t get to my ticket to see if you answered my issue. I keep getting “Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.” I contacted you but have yet to get a reply that I know of since your support site is down.
Hello, @nierc001,
We are sorry for the inconvenience you faced working with our Theme, Can you please share your Theme purchase code PDF file and your site WP-Admin Login details via my email aizazawan55@yahoo.com so that I’ll check and help you out in solving your issue.
Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Regards, P-THEMES.
Hi,
I am having trouble accessing my support account. I keep getting this error:
“There has been a critical error on this website.
Learn more about troubleshooting WordPress.”
Hello, @pipin3000,
Really sorry for the inconviniance, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience… and for the time being you can contact us via our email aizazawan55@yahoo.com with your Theme purchase code PDF file.
Regards, P-THEMES.
Greetings p-themes. After updating Porto Themes to version 6.1.7, the product display does not work with woocomerce. it just reads it indefinitely (see screen 1). In woocomerce the status says that its component is not current porto / woocommerce / content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
I wanted to contact you via your support website, but it throws up a critical error (see screen 2)
scr1: https://prnt.sc/1qemlxq scr2: https://prnt.sc/1qemlh2
Hello, @Rik_plays,
1. Please turn OFF the Skeleton Mode from Porto >> Theme Options >> General.
2. Sorry for the inconvenience, it is showing only a single WooCommerce template as outdated because WooCommerce releases its update and that is why the single template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days, you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
3. For our support forum: And for the support system: Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Regards, P-THEMES.
Alright. it happens that some service fails.
So I turned off the skeleton screens, but the web broke even more, see screen1.
The product is still not displayed.
https://prnt.sc/1qfcdz6Hello, @Rik_plays,
Can you please follow the below listed debugging processes one by one, it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still persist with the default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.Regards, P-THEMES.
Right at the beginning, I made point VII. and the product is displayed with the default theme. So it’s a problem in Porto.
Point I. everything is current, theme, plugins, translations, everything.
Point II. I remove the cache and view the web in 3 different browsers.
Point III. I turned off all plugins that are not needed and did not help. I turned off everything except: Porto Theme – Functionality, WPBakery Page Builder, WooCommerce and Classic Editor.
Point IV. it does not report any error: https://prnt.sc/1qfee2b
Point V. There is no custom CSS, I made adjustments via Porto administration (color change, etc.) in functions.php is only and it’s there from the beginning: https://prnt.sc/1qfehll
Point IV. I didn’t do the Porto Speed Optimization Wizard. Now I clicked on it but I didn’t change anything, it didn’t check, it stayed the way it was in the default. Also in the Tools tab I made Clear Transients cache, and Clear Studio Block transients and it still didn’t help.
You can see the product here: https://bonimcoins.com/product/holy-roman-empire-house-of-habsburg-rudolph-ii-1576-1612-dukat-1598-kb-kremnitz/
Hello, @Rik_plays,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/18m0Jf5Q so it must be the cache issue at your end nothing else.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 28/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello. Why should I buy support when it is not a solution to one of my things, that I can’t do something but a solution to your problem with your product (theme), which worked when purchased and something changes, breaks and so on with each update. This is solved by fixing a thing that worked and does not currently work. And you don’t even know why. I figured it out. This is due to the fact that when you set in Single Product> Product layout> Custom and make your own layout via WPBakers, it does not load for you .. I had to switch it to default to make it work at least as it is. Well, I’m still addicted to CUSTOM, as I have my own fields stacked there and, for example, instead of the add to cart button, I have a link to the form there. Unfortunately, I can’t currently use it because there is a problem that it doesn’t work with your topic.
So solve it and bring an update / fix to make it work. And there is no support for this. Support is that you help me with something, that I can’t set up, switch, etc. .. but not that they are correcting here and detecting errors and we have to do it either alone or with your help .. but even so it does not belong to paid support but rather to help you improve your product.
Hello, @Rik_plays,
I am sorry for the misunderstanding, I thought it was not working for you, when I checked it was working for me and you have written nowhere that you found a workaround, and now, as you said that it does not work with Custom Layout, so I have checked it at my end with WP Bakery page builder and Custom Layout, it is working perfectly fine for me, which makes clear that this is not our Theme issue and the issue is on your site only, and as you said that you have used some Custom Form to popup instead of the Add to Cart button, so I think the issue you are facing might be because of your own Custom work which you have used for that popup form or anything extra, so please remove that form and simply add, Add to cart button and check back…
Hope this makes more sense now, and we always tried to help our Customers, and we did not expect anyone would purchase the support for asking to solve the Bug, infact we appreciate it… but for the issues, not the Bugs, and works fine on our side, on demo site, and on other clients sites, then that requires debugging and that requires paid support…
Regards, P-THEMES.
I removed everything that shouldn’t be there. it is stacked clean with only available: https://prnt.sc/1qfm9wn
The only change was that instead of the add to cart button there was an ORDER with a link to POPUP via a popupmaker plugin which works well in other links. and it worked well here as well, before it was updated.
Now, instead of the add to cart button, the view cart is displayed there and does not add the product to the cart, but only redirects you to the cart.
https://bonimcoins.com/product/germany-before-1871-trier-erzbistum-goldgulden-archbishop-werner-von-falkenstein-1388-1418-offenbach-mint-1410-14/I found a thread 5 years ago where you had this similar error that the button was not add to cart but view cart. subsequently it was fixed, but I don’t know if within porto functions or some fix. Let me know.
Hello, @Rik_plays,
Can you please share your site WP Admin Login details and the permission to debug your site, which includes deactivating all the third party plugins and on site Customization as well, and this thread/comment URL as well, so that we will check it for you and help you out with possible solutions and our email is newsmartwave@gmail.com
Regards, P-THEMES.
How do you disable sidebar toggle on mobile? I want the sidebar to show above the content.
Hello, @rvalenta,
Please go to Porto >> Theme Options >> General and turn OFF the “Show Sidebar in Navigation on mobile”, it will show the sidebar at bottom of the content by default…
Now you want to show it above the content, so for that you also have to copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media(max-width: 991px){
.main-content.col-lg-9 {
order: 1 !important;
}
.col-lg-3.sidebar.porto-woo-category-sidebar.left-sidebar {
order: 0 !important;
}
}
Regards, P-THEMES.
Assistenze ticket not working…...
Urgent problem with theme update…
We are unable to update any plugins although we have a valid license, here is the error message:
Updating Plugin: Porto Functionality Purchase Code is not valid or could not connect to the API server! Please try again later.
And your website to submit data and access not working: See proof :
https://streamable.com/zu2pjxHello, @StefanoLisi,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and try to Install/update the Plugins from there one by one, I am sure it will work for you.
And for the support system: Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience… and for the time being you can contact us via our email aizazawan55@yahoo.com with your Theme purchase code PDF file.
Regards, P-THEMES.
Hi There,
Your support area isn’t working when logging in to your site. “There has been a critical error on this website.” On login…. URL: https://www.portotheme.com/support/?action=zendesk-remote-logout&kind=error&message=Failed+to+update+user%3A+user+cannot+be+created%2Fupdated%3B+this+Zendesk+account+has+expired
We are unable to update any plugins although we have a valid license, here is the error message:
Updating Plugin: Porto Functionality Purchase Code is not valid or could not connect to the API server! Please try again later.
Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.
PLEASE ADVISE URGENTLY
Cheers, Joe
Hello, @JosephGourvenec,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and try to Install/update the Plugins from there one by one, I am sure it will work for you.
And for the support system: Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience… and for the time being you can contact us via our email aizazawan55@yahoo.com with your Theme purchase code PDF file.
Regards, P-THEMES.
If i try to login in to your support page, i get following error:
https://prnt.sc/1qejzcn If try to install Visual Composer https://prnt.sc/1qek05h It does fail each time !! https://prnt.sc/1qek05hHello, @ProTechEx,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code, and then go to Appearance >> Install Plugins and try to install the plugin from there, I am sure you will not finds this issue anymore.
And regarding our support system: Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Regards, P-THEMES.
cuando compré el tema, estuvo unos días sin funcionar y no han pasado dos semanas cuando vuelve a dar problemas y llevo 5 días sin servicio, pongo la licencia y me aparece :Porto notice: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
No es la mejor forma de animar a pagar la licencia, es increible que funcione tan mal.
Hello, @joaquinwineup,
We are sorry for the inconviniance you faced working with our Theme, Can you please share your Theme purchase code PDF file and your site WP Admin Login details via my email aizazawan55@yahoo.com so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
