23244 comments found.
I’m facing a problem with booking plugins, all booking plugins are not working with Porto. please help me to fix this issue
Hello, @ranianadersaeed,
Sorry to say that but we have not tested any of the third-party plugins for this reason with our theme officially, so we are unable to suggest you on it, if the plugin you tested not working for you then this requires Customization to compatible with our Theme.
Regards, P-THEMES.
Hi I have purchased the theme yesterday and I realized that none of the demos are accessible according to Guidelines (WCAG) 2.0. level AA. To be more specific using wave I got multiple “Missing form label” and “20 X Empty button” etc.. My problem is that the project I work on demands that website conforms with accessibility standards. I would like if possible a refund because I have to use specifically an accessibility ready theme.
Thank and I am sorry for any trouble caused.
Hello, @danos5d5,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you and help you out in solving your issue.
Regards, P-THEMES.
Yes of course, I have just did it
Sound’s Good!! Now please be patience and wait for your ticket turn to come in queue.
Hi again I got a reply that the support does not handle such issues and they advised me to contact with envato about the refund which I did. Envato will send the request to you.. In case I will be waiting for your reply.
Hello, @danos5d5,
I am sorry but we are the support team and the refund/sell/purchase is in Author hand, so the Author will check your refund request and process it, the support team does not have any influence on it. Thanks for your understanding.
Regards, P-THEMES.
Hello,
i have short question, how can i translate “Shop by Category” i was not able to find it in any of the theme files ?
Thank you. Br, Aljaž.
Hello, @AljazS,
Can you please share the screenshot and also the page URL as well so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Hi,
my website: http://karate.priorcode.com/
If you check in header bellow logo it is “Shop by Category”.
Thank you in advance. Br, Aljaž.
Hello, @AljazS,
You can change it from Porto >> Theme Options >> Menu as per your requirements: https://postimg.cc/Kkz4h68v
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Porto,
There is some way to show the Cart with the price, products selected … at the right side of web when my costumers select one product to buy ? For example a widget or similar.
I mean instead of appearing a bag and clicking the bag to see all.
thanks, Joaquín
Hello, @Joaquim_,
Please go to Porto >> Theme Options >> WooCommerce >> Product Archives and set the Add to Cart Notification Type as per your requirements: https://postimg.cc/kV1wdk2g
&
You can set the Mini Cart Type as “Icon & Text” from Porto >> Theme Options >> Header: https://postimg.cc/Ty4Scyq0
Regards, P-THEMES.
Dear Team,
My WPBakery Page buildir not work, can’t save and put content… https://www.screencast.com/t/mDhIXQ88Etjplease help
Thanks
Hello, @imambudianto5,
Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/07/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Dear Team,
I’ve followed the steps above but WPBakery still doesn’t work
please help
Hello, @imambudianto5,
Did you try to check it with the WP default theme? What is the result with the WP default theme?
Regards, P-THEMES.
Still getting an error Fatal error: Access level to Porto_Elementor_Section::get_html_tag() must be protected (as in class Elementor\Element_Section)
It has been 6 days it’s not working
Hello, @WebTemplat_es,
It is working for me and for all the other Customers as well, we have already fixed it in our last updates of the Theme, please make sure that you are using the very latest version of the Theme and Plugins as well, please make sure that you have updated the Porto Functionality plugin as well.
Regards, P-THEMES.
Hello, @parisalex,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.woocommerce-account .woocommerce-MyAccount-content .box-with-icon .col-md-4.col-sm-6.col-12.m-b-md:nth-child(5) {
display: none !important;
}
.woocommerce-account .woocommerce-MyAccount-navigation ul li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--wishlist {
display: none !important;
}
Regards, P-THEMES.
Great, thank you!
You’re Most Welcome!!
In the woocommerce single product settings, I disabled the related products option and enabled the upsell option which works fine on desktop, but on mobile the upsell products are not showing and weirdly the related products are still showing even though its disabled and it doesnt show on desktop… can you tell me the fix please?
Hello, @pipin3000,
Can you please share the URL of that product so that I’ll check and help you out if possible?
Regards, P-THEMES.
for example try checking this URL: https://www.myconsumables.com/product/115m-x-1mm-metal-cutting-disc-inox-4-5/
On desktop and mobile is different. The desktop works and shows upsell and not related products but on mobile it shows related products only even though I have this disabled.
Thanks
Hello, @pipin3000,
I have just checked your site now and it is working perfectly fine and showing the same on Desktop and Mobile as well: https://postimg.cc/XBfTJGgN
Regards, P-THEMES.
I think you are correct I will try a different phone incase mine is playing up
Thank you
Yes, you have to change the device, thanks for contacting us. Have a great day.
I keep getting Sorry, it could not connect to the Porto API server. Please try again later.
This is happening when updating.. now site is broken
Hello, @Youssefsl,
You have to reset the purchase code and then reactivate the Theme again and then try to update.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
This does not work for me…
I redownloaded porto.. and uploaded it to the site.. then it prompted to replace by latest version… now it gives me different error message:
Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Hello, @Youssefsl,
Can you please contact us via our support system with your site WP-Admin Login details on which you are facing the issue and the purchase code with which you are facing the issue so that our experts will check it for you on your site?
Regards, P-THEMES.
I have Purchased Porto Theme, But My License key say’s Sorry It could not connect to Porto API server.
Hello, @usman313,
Your purchase code is activated on site: https://tekzoon.com/khaddar so you have to reset your purchase code and then reactivate the Theme again.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Trying to delete the default newletter popup. I can delete the box, however, there is some code someone causing the page to freeze at it refers to the box. This link does not work either
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-Hello, @monkeyface,
Please read and follow the instructions written in the below given articles:
https://ptheme.zendesk.com/hc/en-us/articles/360020776178--17-Home-Page-Newsletter-Pop-Up-Modal-Box-Background-Image-and-Text-changing-or-Removing-the-Pop-Up-Modal-Box-Using-Elementor-Page-Builder-
https://ptheme.zendesk.com/hc/en-us/articles/360020634937--5-Home-Newsletter-Pop-Up-Modal-Box-Background-Image-and-Text-changing-or-Removing-the-Pop-Up-Modal-Box-Using-WPBakery-Page-Builder-
https://ptheme.zendesk.com/hc/en-us/articles/360020644737--18-Home-Page-Newsletter-Pop-Up-Modal-Box-Background-Image-and-Text-changing-or-Removing-the-Pop-Up-Modal-Box-Using-Visual-Composer-Page-Builder-
Regards, P-THEMES.
How can I show sticky header and sticky footer on shop40? I’m using Header builder in Porto Templates builder. I have already turned on the sticky header on the theme option but it is not showing.
Hello, @rutechng,
Sorry to say that but this is not possible with Shop 40 Demo, as it does not have the main menu in the header but in the sidebar, and the header will only become sticky if the Main Menu is under it, that is why it is also known as Sticky Menu, only the particular row will become sticky which has the Main Menu under it. Hope this makes sense.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/06/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for your swift response. I have a sticky header now but no sticky footer. How can I make my footer to look like this: https://prntscr.com/1qii3cw
Hello, @rutechng,
That is sticky menu bar on mobile, you can turn it ON/OFF from Porto >> Theme Options >> Menu as per your requirements:
Regards, P-THEMES.
Thank you for your response. It works! 1. How can I change the background color and icon color? : https://postimg.cc/F1bSNZTc
2. The sales pop-up is not showing on mobile: https://postimg.cc/fVQzKswG
3. Anytime I load my site, it takes some time before all the icons/special fonts appear: https://postimg.cc/rDqsg2TY
Thanks for your kind support.
Hello, @rutechng,
1. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache, you can change the color in the given code as per your requirements.
.porto-sticky-navbar i {
color: red !important;
}
.porto-sticky-navbar.fixed {
background-color: yellow !important;
}
2. Please make sure that you have turned it ON from Porto >> Theme Options >> WooCommerce: https://postimg.cc/zybg4prK
3. That is because of the site speed, you have to increase your site speed and it will overcome this issue, please read and follow this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667437--32-Porto-Site-Speed
And for your new and remaining issues, please now purchase the support extension first and then contact us via our support system because your 6 months of support period is expired from 13/06/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Regards, P-THEMES.
Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
I just buy the theme with valid license code. I try to install into my server (I still got others website (different domain name) that using PORTO theme with different license) with valid code. Now i not able to proceed. Please helps to reset it.
Hello, @kmchew,
Can you please contact us via our support system with your site WP-Admin Login details on which you are facing the issue so that our experts will check it for you and help you out.
Regards, P-THEMES.
I already reply through your support ticket. Please helps urgently. I only have 1 day to deliver the project. this is the ticket number : #7450
Hello, @kmchew,
I have just confirmed from the support department and they said that they already solved and replied to your ticket: #7450 so please check back your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
The project I was working on has fizzled out however I love this theme and I’m going to use it on the main website.
Is it possible to reset the code as I can’t do it via the deactivate link.
Hello, @wheesht,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, I need to insert a custom HTML code at the end of each page, how can I do this? Note: Theme Options -> General -> HTML-Blocks for some reason does not work, it says that the settings are saved, but after refreshing the page, all the code crashes, I don’t know what it might be connected with
Hello, @max_z1,
You can simply add the Custom HTML globally for your complete site from Theme Options -> General -> HTML-Blocks and it will work for you, and if for some reason it is not working for you then please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, @parisalex,
That has been added using Custom HTML for complete site from Porto >> Theme Options >> General >> Custom HTML as showing in this screenshot: https://postimg.cc/CRyHNLj0 so you have to remove it from there and then go to Wp-Dashboard >> Pages and finds and edit the shop page, scroll below, you will finds view options and under view options you will finds “Content Top” section, so you have to paste the particular block slug name under it as showing in these screenshots: https://postimg.cc/5YcV9zzG & https://postimg.cc/pyRdDN9S & https://postimg.cc/R60DBVs8
Regards, P-THEMES.
Nope i have already try this. I can see the block inside the shop page but when i go further (categories,subcategories, products) the block disappear.
Hello, @parisalex,
Then try to add the same block slug name by editing the product categories and sub-categories under the Content Top option, this will surely work for you and this will be the only possible way.
Regards, P-THEMES.
Yes but i have many categories and subcategories its too many to visit one by one and add the block
Hello, @parisalex,
I am sorry but as I told you above, this is the only possible way.
Regards, P-THEMES.
ok thank you
You’re Most Welcome and Thanks for your understanding.
Maybe in one of the future updates it could be fixed that translations of the theme in the language folder are deleted during each theme update. We have translated the theme with loco translate. We have to restore the translation files after each theme update. Thanks
Hello, @kingaaly,
You just have to relocate the language files to custom path as showing below and you will not loose it when ever you will update the Theme.
Regards, P-THEMES.
Dont be fooled by the apparent 6 month of “support” you get when purchasing this theme. Even though you can change the default contact with on this theme the theme still shrinks your container sizes as soon as you start to reduces the resolution sizes. When I asked support for advice on how to chance the themes default container size they literally refused.
Hello, @denizay,
We are sorry for the inconviniance but this is not true at all, we already have the detailed article on how the Theme layout works, and you can read it here: https://ptheme.zendesk.com/hc/en-us/articles/4402462868241--64-How-the-Main-layouts-of-the-Theme-works- and other then that if you want to change the container size manually then that requires Custom CSS to fix…
Regards, P-THEMES.
The documentation link you supplied really doesn’t explain much that is relevant to what I’m asking for.
I’ve seen support respond to countless comments in this thread publicly helping users by providing CSS code to assist with what they need.
So why am I refused when contacting support privately?
Hello, @denizay,
I am sorry but we only provide the small CSS fixes, for large CSS code also set under (site development) you have to hire a third-party developer or you can also contact our Customization team as well for the paid Customization services. Hope this makes more sense now.
Regards, P-THEMES.
Im sorry but im not paying for you to fix something that is clearly a problem with the theme.
Please watch the video.
Even though I have set the container max width to 1440px as soon as the browser resolution is adjusted it drops to 960px
https://www.loom.com/share/1b71e553075748499aabbd2fd543f8a5Hello, @denizay,
I have just tested it at my end with the latest Theme on my test site and it is working perfectly fine at my end.
Please make sure that you have set/selected the Body Wrapper as “Boxed” from Appearance >> Theme Options >> General and then set the Container Max Width (px) from Appearance >> Theme Options >> Skin >> Layout as per your requirements it will work for you.
It only works with and for the Boxed Layout.
Hope this is all clear makes sense.
Regards, P-THEMES.
Hi,
I tried setting it to boxed, not only does it look awful, it is doing exactly the same thing in boxed mode.
please see video
https://www.loom.com/share/c4738aff45d7414a93ef4cafa0a984fdI have also tested using the the wide setting for body wrapper, you can see from the below video the header and footer wrapper is wide by body container is still jumping to 960px
https://www.loom.com/share/e03651bd71ae4da4a8c8a7ccf11e8771Hello, @denizay,
If this is not working for you with the Boxed layout, then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site as it is working perfectly fine for me on my test site.
Regards, P-THEMES.
Did you see my first comment ? where I said I DID contact support and I was refused help… yeh thats what happened..
As i said im my first message, i did contact support and was refused help and told to pay.
My store is built from demo #2
If you look at your own demo 36 its standard page width is much bigger than 960px – and that is not in boxed mode that’s in full mode. https://www.portotheme.com/wordpress/porto/shop36/So why are you saying you can only do it boxed mode?
Hello, @denizay,
I am sorry but you did not try to explain the support properly, and that was the reason for the misunderstanding, and still, you are not trying to understand me, as I already wrote above that the Container Max Width (px) option only works with Boxed layout, it means it only works with Boxed layout, and regarding different demos, we have different Custom CSS added in the demos, so all have different functionality, so please contact us via our support system again and try to polite with the support and try to explain to them, hope we will try to explain it to you.
Regards, P-THEMES.
I’m unable to update porto using the built in update button in wordpress themes section. My support recently expired for the license number attached to my theme. Do I need to renew support here in order for the built in update button to work?
Hello, @drra,
You have to reset your purchase code and then reactivate the Theme again and then try to update, it will work for you.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
hello based on other comments i believe my ip is blocked it wont let update and connect says to contact support. i submitted a request #7350 and sent an email as well.
Hello, @yourprintplug,
I have just confirmed from the support department and they said that they already replied to your support ticket #7350, so please check back your support ticket reply now and reply to the ticket accordingly.
Regards, P-THEMES.
