23244 comments found.
I’m using the latest version of porto, then imported shop 10 Elementor demo with the demo content. I wanted to display a custom product page, however I can only see the All & Popup tab in templates builder… There is no tab for Single Product, Header, etc… Also in Elementor settings, i already checked the Templates Builder in General -> Post Types… Is this a bug in this template?
here is screenshot for reference
https://imgur.com/a/rI20M69Hello, @pauuuuu29,
Please make sure that you have turned it ON from Porto >> Speed Optimization Wizard >> Other Minify:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 08/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello, how can I change the link in the header => minicard? => Card
Hello, @grueter6,
Can you please share the screenshot of that minicart and the URL of the page on which that minicart is, so that I’ll check and help you out accordingly.
Regards, P-THEMES.
Hello guys,
Using the ‘Shop3’ demo theme and I would like to remove the newsletter subscription modal popup in the home page (I’m using WPBakery Page Builder).
I tried following these instructions in your FAQ: https://www.portotheme.com/wordpress/porto/documentation/faq/home-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-wpbakery-page-builder/
I’ve disabled the row element containing the modal popup, but the modal popup continues to appear when the page loads.
Any idea of where I should look to disable this popup?
Thanks a lot for your help!
Hello, @superjefferson,
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020634937--5-Home-Newsletter-Pop-Up-Modal-Box-Background-Image-and-Text-changing-or-Removing-the-Pop-Up-Modal-Box-Using-WPBakery-Page-Builder-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 13/02/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I got this message just now on my admin dashboard
Porto notice: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
I need you to help resolve this. Thank
Hello, @tranducquan,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
I send you my login. Please help me check
Hello, @tranducquan,
I have just confirmed from the support department and they said that they already solved and replied to your support ticket #7926, so please check back your support ticket now and reply to it accordingly if necessary.
Regards, P-THEMES.
Thank you very much; your support is greatly appreciated.
You’re Most Welcome!!
Can you please check IP, cannot up-to-date theme. Cheers
Porto notice: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Hello, @LukasSiroka,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
I want to change my website theme, is it possible for me to buy a new theme and change it, without messing my web, if so, how I can do it? Thanks
I am using shop 34 and I want to buy shop 38 because it fits better with what I want. But I wouldn’t like to loose all the things on the web. Help please!
Hello, @Nenakru,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello, I haven’t bought the theme, I’m using a licence from someone that didn’t need it, but I’ve realized that theme 38 fits better than theme 34, before buying it want to know if is possible to change it. The web isn’t online yet. Please help me. So I don’t waist my money and time. Thanks
Hello, @Nenakru,
By default Porto WordPress provides two functionalities while Importing the Demo content, While Importing any new Demo on your site having content in it, then you have an option: ”Override existing contents”, If you checked it (YES) then it will override all the previous content you have on your site like Posts, Products, Pages, etc.. and vice versa: https://postimg.cc/p9yqzmMP , so you have to uncheck it and it will not override your existing content.
Regards, P-THEMES.
So, you confirmed that if I do what you said, my web wouldn’t suffer and all the things that have been implemented will be fine, the only changed will be the theme? Sorry, if I’m annoying, but just confirm this for me, so I can buy it. Thanks
Hello, @Nenakru,
Yes, exactly as I wrote and explained above already.
Regards, P-THEMES.
This is the error I encounter while trying to update the theme via Envato Market plugin
Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
The way forward?
Hello, @tendee4all,
Fortunately, I have found and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Thank you for the update. I can still see the following message:
Porto notice: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Is there something I have to do on my side? Will I continually do this after every update?
Hello, @tendee4all,
Can you please contact us via our support system with your site WP-Admin Login details and the URL on which you are facing the issue so that our experts will check it for you and help you out.
Regards, P-THEMES.
hi, why the first page load of any of my products, i cant click on the second product image? I need to do CTRL + F5 to load again and then yes I can click on the second image… can you fix it?
Hello, @madbruno,
This seems to be the cache issue nothing else, please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem
https://postimg.cc/4mqqPp8q
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 28/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello. this problem happened before I enabled the cache… when the site was still under development… and now finished with cache the problem continue
Hello, @madbruno,
Ok, Now please share the small video clip of your issue so that I’ll check it for you and will share my side video with you as well.
Regards, P-THEMES.
Hi. Follow the video: https://www.loom.com/share/154c1aa65d00409bb166f9f136240121
Hello, @madbruno,
Please make sure make sure “Defer Javascript Loading” under WP Admin -> Slider Revolution -> Global Settings is OFF, I am sure it will solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi, i import the demo theme but the slider didn’t came. http://kibrisfeneri.com/ how can I upload the slider that the demo includes?
Hello, @fikir360,
I have just checked your site now and finds that the slider is there on your site already: https://postimg.cc/xJwM7FMW so please check back your site after removing the browser cache.
Regards, P-THEMES.
hi sir
i just need a simple help.
In demo shop 37 u r using bottom app like menu items for mobile view. but i have used other demo, now i want to use this mobile app like footer menu in my website but i am not getting any idea that where is option to add this.
got the option. but how can we change link and name of these menu items. plz help
Hello, @unusgouri,
You can change the name of these Menu items, by changing/translating into the theme language files: https://ptheme.zendesk.com/hc/en-us/articles/4402459936785--61-How-to-Translate-Porto-WordPress-using-Loco-Translate-Plugin-
And for changing the link/url you have to Customize into the theme core file: porto\footer\sticky-bottom.php as per your requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/03/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I have an open ticket with WPML and my issue may be related to the Porto theme, they have received this error code, this is there response:
PHP Notice: Undefined offset: 2 in D:Local Sitesspaapppublicwp-contentpluginsporto-functionalityshortcodeslibfunctions.php on line 5401
These errors seem to cause issues with Translation Management as it seems to me that some of the Porto Shortcodes used on the pages are not able to be translated.
Can you help? Thank you
Hello, @PharmaSpa,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you and help you out in solving your issue.
Regards, P-THEMES.
Thank you
You’re Welcome!!
Hi,I try to use Shop 41 (Grocery 3) with Elementor,but it have something wrong. http://prnt.sc/1qpqbg1
Hello, @twomao,
This seems to be the cache or file permission issue, please completely read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem and check back your site after removing the browser cache, Otherwise, please contact us via our support system with your site WP Admin Login details so that we wll check it for you on your site.
Regards, P-THEMES.
I have a little problem when I try to save the modifications I always get the 403 error “Access to this resource on the server is denied!”, please help me solve it. Here is a screen of the error https://ibb.co/Msc36Yp
Hello, @chribclick,
This is not our theme issue but this is your server issue, please read the below-listed articles and try to contact our hosting provider on this issue.
https://kinsta.com/blog/403-forbidden-error/
https://www.hostinger.com/tutorials/what-is-403-forbidden-error-and-how-to-fix-it
https://wordpress.org/support/topic/forbidden-access-to-this-resource-on-the-server-is-denied-2/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello I bought the theme some time ago. I’m using it now but I have a problem. I have a shop with categories and subcategories, when I navigate between the product categories everything is ok, but when it has to display the products inside a subcategory it does not load and gives HTTP ERROR 500. Can you help me, thanks!
Hello, @admir1985,
Please read and follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still presist with default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
Header & Footer of my website disappeared. They are present in the template builder but not reflecting on the homepage.
Could you please help me where I am doing wrong.
Website: adencommunication.com
Thanks!
Hello, @Brandcapitals,
Can you please make sure that you are using the Parent Theme or the Child Theme? please try to switch between the Parent and Child Theme and check back. and if the issue will presist then please deactivate all the third party plugins and contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello,
Around 4 days back the website was all ok, it suddenly disappeared
Also, i have shared the login details with you. Please check that.
Hello, @Brandcapitals,
I have just confirmed from the support department and they said that they already replied to your support ticket with proper solution, so please check back your support ticket reply now and reply to it accordingly and please communicate there now, at one place for avoiding any inconviniance.
Regards, P-THEMES.
hi guys,
after the recent updates of Porto and WC and another plugin i am using for Custom Related Products https://wordpress.org/plugins/wt-woocommerce-related-products/ the style of the related products broke up.
what i mean is your Porto theme style has a 4 column nice slider no borders, sexy bullets on the top right corner etc. That was working with this plugin until the updates all great! i had YOUR style but properly working related products shown there and not the default which by WC engine is many times unrelated.
i don’t know what caused this. Your update? WC update? the plugin Update? but 6 days ago or so i dont have this look any more and looks like this: https://the-istore.gr/armor-ringstand-case-black-xiaomi-poco-f3/ (check the bottom)i have already opened a ticket to the plugin team, but i would like also your thoughts how to force PORTO amazing style over this crap? Even if is not your fault (or maybe is your bug doesnt matter) can you please help me on how to get what we need? tried many things didn’t work out well. cant find your style code to force it to the plugin. so any help is welcome. 
thanks in advance
Hello, @johnnyxp64,
You have only one related product to that particular product page: https://the-istore.gr/armor-ringstand-case-black-xiaomi-poco-f3/ and that might be because of this, it is not showing as slider and bullets, so please try to set more related products and check back that the slider and bullets will appear or not.
Regards, P-THEMES.
weird the eshop admin must have changed the related on that product. please have a look here: https://the-istore.gr/armor-ringstand-case-red-xiaomi-redmi-note-10-pro/
this is now the style of the other plugin! if i tell it to support slider it gives me different ugly (for us) slider with borders etc and arrows…... but if i disable the plugin and just enable Porto Theme option of “related products” it will show then nicely BUT the related products are not really related, are just random WC crap. Before the last weeks updates, we had the style of Porto theme, and the functionality ONLY of the plugin.
Hello, @johnnyxp64,
Now, have you set only 4 related products to the particular product? https://the-istore.gr/armor-ringstand-case-red-xiaomi-redmi-note-10-pro/ if yes, then try to set minimum of 6 products and check back, if the slider will not appear still then please contact us via our support system with your site WP-Admin Login details and with this comment URL, so that our experts will check it for you on your site and if possible help you out.
Regards, P-THEMES.
no there are 8 products there. i will try again your support system, last time i coudn’t even create a ticket in there.
Hello, @johnnyxp64,
Please contact us via our support system with your site WP-Admin Login details and with this comment URL, so that our experts will check it for you on your site and if possible help you out.
Regards, P-THEMES.
Hi , Getting this error . Your Theme contains outdated copies woocommerce template files Error !!
Hello, @manishchahal,
Please update your Theme to the very latest version and the plugins as well, it will solve your issue, you can check the changelog of the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
installed porto them however checkin on mobile device all menu button disappear? how to fix?
Hello, @chsiu,
This is your server issue, please check the console of your site for issues: https://postimg.cc/z33pqsTR Please ask your hosting provider to solve these issues for you and also remove the siteground cache and then completely deactivate it as well and check back your site after removing the browser cache.
Regards, P-THEMES.
yes after completely removed the siteground cache it work perfect. thx
You’re Most Welcome!!!
im still having problem with elementor pro 3.4
Hello, @phozeex,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out in solving your issue.
Regards, P-THEMES.
Hello, @siderbv,
You have to edit your home page and then edit the inner row and change the image from the design option as shown in this screenshot: https://postimg.cc/xX23nKp7 as per your requirements.
Regards, P-THEMES.
I use the Elementor version. I also bought support again yesterday and send you the admin details in a ticket.
So the screenshot you gave is for WP Bakery but this url i gave you states elementor.
Hello, @siderbv,
Please edit your home page with elementor and edit the column and under style tab, you have to change the background image as showing in this screenshot: https://postimg.cc/bZdHpVnH
Regards, P-THEMES.
Thanks a million it works! Somehow the Homepage is deleted now is this with a reason? I will restored it no problem. May God Bless Your Hearth
No, this is not the reason, and sound’s great, that it helped in solving your issue.
