218 comments found.
about installation problem, i posted a message to support account.
i hope solve the problem soon 
Hi there,
Thanks for purchasing.
It’s already done. Please check your ticket now
Have a nice day!
Hello, the function of hiding the meta data of posts (the required info) in the archives and the post card is flawed the translation for WPML or Polylang of the open / close menu button is flawed, so in the settings it only works to set only 1 language (you had to edit the header-parts.php and custom-style.php file to finalize this) the translation of the read more button in blog posts is flawed (similar to the point above) under the related posts post shows the text AWESOME WORKS (i.e. not universally to edit for yourself, only about works) is there no structured microdata in breadcrumbs? https://search.google.com/structured-data/testing-tool/ and in the settings when breadcrumbs is enabled, then for some reason on the pages you need to manually activate them in the menu there is no way to go to the main section (only its nested subsections are child ones), it is not very convenient try to add an image to the logo, and check in adaptability, and in fixed form – there are bugs for showing the specified logo sizes in the settings make all fields multilingual, thanks
in addition, in the mobile menu, if there are many subsections and scroll down, then items with info from footer will merge
Hi there, Thanks for reports. Please submit ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Dear team,
Could you check my ticket made for support, please?
Kind regards
Hi there,
Thanks for reaching out.
Please check your ticket now. Our team will gladly take care of your questions / issues.
Cheers!
1. Is it possible to use this fully functioning template without the pro version of Elementor? Or do you need Elementor Pro to use all the functions of this template?
2. Is it also possible to use a sticky navigation bar instead of the three stripes navigation?
3. Is it possible to use a custom logo for the loading screens?
Thanks in advance, the template looks awesome!
Hi
- No need PRO version
- Yes, there are a lot of header and menu versions
- Yes possible, you can add your logo. Also all theme part is customizable
Regards
Does this interactive slider only work with elementor?
Hi
Apologises for the delay.
Not quite sure if we got your point well but this theme is built with Elementor Page Builder and all of the demo pages can be edited with Elementor only, including interactive slider.
However, if you’re referring to something else, we’d appreciate if you could provide a bit more detials as to your request / question.
Cheers!
To clarify my question, I would like to use the interactive slider but I do not want to use elementor. Is this slider template available for use without elementor?
Unfortunetly no, you can use with Elementor.
Hi, I just purchased your theme. Where is the child theme installation file??
Hi there,
Thanks for purchasing.
The theme has wizard demo installer, which install the whole demodata including a pre-made achild theme as well.
Cheers!
I see, thanks
Hi,
You’re welcome.
Have a nice day!
1.I am interested in buying your template but I have a question, in this demo version https://ninetheme.com/themes/wavo2/home-video-hero/ could I add text in front of the video? 2.I am going to translate it with WPML I understand that there will be no problem. 3.My last question is updated to the latest version of elementor? Thank you
Hi,
Thank you for your interest.
1 – ) Yes, you can add text on the video. Example: https://nimb.ws/Kyg8Sl
2 – ) Yes, the theme is compatible with both Polylang and WPML multilangual plugins.
3 – ) Yes, the theme is compatible with the latest version of Elementor.
Cheers!
Hello, I have some pre-sale questions about your theme:
1. Do theme options include different page pre-loaders like Fade In, Reveal from bottom to top, Reveal lef to right?
2. Can the hamburger menu be completely build with Elementor too?
3. How much work does the theme require to be optimized until it reach an 85-90% performance grade on GTMetrix?
Thanks in advance.
Hi there,
Thank you for your interest.
1 – ) You can see the preloader options here: https://nimb.ws/KUEvTA
2 – ) There are two types of header. You may either use the default header site header or you may build your own header with elementor as needed: https://nimb.ws/RSb8PA
3 – ) The current result is actually not bad: https://nimb.ws/316Rg5 There might be many reasons as to speed of a WordPress site. You may consider to optimize your images or using a cache plugin etc.
Best Regards
Hi, thanks for the reply.
1. I didn’t buy the theme yet so I can’t see the pre-loaders options you sent me. Does the theme have Reveal from bottom to top, and Reveal left to right page transitions or not? Like the reveal transition when you open the hamburger menu, but for pages.
2. This one menu—> https://imgur.com/a/64Iw2zE Can be build with Elementor (colors, text animations, the position of text, etc.) or it’s a pre-made template?
3. Yes the actual result is because you already optimized your website and the hosting is good. When I’ll install your theme on my website I won’t have the same result, right?
Hi,
1 – ) No, there is unfortunately not option for Reveal from bottom to top or etc.
2 – ) That is the default side header, which you edit in Theme Options, not from Elementor premade template. You may see the following referance screenshots.
https://nimb.ws/BIR1xC https://nimb.ws/uZV40g https://nimb.ws/iMewVK https://nimb.ws/EZdVJz https://nimb.ws/zhix8b3 – ) If you dont have a good hosting or optimized images, it’s likely to have a slow site no matter which theme you’re using. We suggest you to use a cache plugin and a plugin to optimize your images to get good results to speed up your site.
Cheers!
Hi, can we set differet header for each page in your theme?
Hi,
Yes, possible.You may disable the default header and add your own header with elementor as needed. If help is needed, please feel free to open a ticket on our support desk.
Cheers!
When I try to change the featured image on a portfolio page it wont save. Is there another way to do this?
Actually the entire portfolio is broken, you cant add a new page nothing in the wordpress section will save.
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
sorry how does work to install demo of theme?
so i have the file incluse for install inside?
There are a automatic wizard, when you activate the theme it will work. You don’t need any file or other, wizard will create child theme, install plugins and all pages.
hello but when i go to pages don’t work
Hi there,
As we do not provide support service on the comment platform, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
hello, I want to upload another svg from the Home 1 Dark version to make it move like the Creative Always moving light bulb icon, but it doesn’t work. Is there anything I need to do after uploading the svg?
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Hi, my support theme is expired and I can’t submit a ticket. I have problem activating the theme, when I use my purchase code to activate the theme, I am getting (An error occurred, please try again.) Can you please assist.
Hi there,
Sure. Please post a message to our support account providing your wp admin access credentials including your purchase code and our team will gladly check it closer for you.
Cheers!
Your themes are awesome, I have been looking both Wavo and Awam, which demos, btw, looks almost exactly, harder to say what’s the difference between the 2. I would love to buy some themes for a few projects I have ongoing, however, I do want to see that you fix stuff like, the difference between how it looks on desktop vs mobile (given that mobile first is a must these days) some demos are really useless when it comes to mobile due to the lack of optimization on the functions, ie: check Interactive Link Slider – Personal CV demo, which is amazing on desktop but on mobile is totally useless. Also, it is possible to change that annoying mouse pointer? don’t take me wrong, it looks nice, but its so annoying on desktop when you reach top of page and try to use any browser function, like go back, the pointer disappears a lot and its supper annoying trying to discover where it is. (ion both, safari and chrome, present that issue) Please let me know if you are planning on optimize the mobile usability, while keeping the awesomeness of your themes, I will be happy to fully move onto these themes for my projects. Even more, I would happily pay a lifetime license for all your works if you go in that direction.
Hi there,
First off, thank you for your interest in our projects and for your amazing comment. We always care about our clients’ feedback, which makes us who we are today.
Yes, Wavo and Awam has many similarities as we used the same framework. Regarding the question about the responsive you raised, we’re not quite sure if we got your point well but we can assure you that our dedicated support team is always ready to help and guide you with anthing you’re having a hard time with.
As for the mouse pointer, yes you can easly switch it to something else as needed. https://nimb.ws/pP37xc
Cheers!
Can the site AND all plugins be completely translated ? thanks
Hi
Yes possible and free with poedit
Cheers!
Awesome thanks !
Another question… On the demos, the mouse pointer is a circle or another fancy design… can we change it to have just a regular pointer ? thanks
Yes you can, there are on/off option
I tried to activate the theme and plugins, but I was told that the theme was used by another site(which I installed before but I deleted the theme from that website completely). after tried so many times and even everyday, the error message keep showing that the theme was used by another site. I am sick of it! Can the author help?
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Dear team,
2 months ago you have informed that it would be possible to use a custom logo on the pre-loader, however I don’t see that option yet, even though the last update was on the 7th of May. Is that to be released soon or am I missing something, please?
Also, when choosing in between those 12 types of the pre-loader, I don’t see any differences. What are those, please?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hello. I am trying to turn my purchase code off on one site and add it to another. Where can I manage this? I transferred my site to another domain.
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
I submitted a ticket through your support a couple days ago and have heard nothing. I wanted to install one of the demos – the reason I purchased the theme – but it’s not available upon theme installation. You’re holding up a very quick-turn project…...
Hi there,
Thanks for reaching out
I just checked this username and it submitted exactly 56 minutes ago: https://nimb.ws/2N9bam Our dedicated team will address your questions asap.
Cheers!
