Hello, @mumymaz,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

@media (min-width: 992px)
#header .my-wishlist {
    display: inline-block !important;
}

Regards, P-THEMES.

It works! Thanks you ever so much for your support ! Have a nice day.

You’re Most Welcome!!

Hello, @dtrooy,

This seems to be because of the Revolution Slider plugin setting, please make sure ”Defer Javascript Loading” & “Load Files asynchronously” under WP Admin -> Slider Revolution -> Global Settings is OFF

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/07/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @datanaute,

I have just confirmed from the support department and they said that they already replied to your support ticket: #8714. so please check back your support ticket reply now and reply to it accordingly,

Regards, P-THEMES.

Thank you. I like your quick response in the comments . It is always longer with tickets

regards

Hello, @datanaute,

We always try to provide our best, and I confirmed from the support department and they said that from your last comment to this comment, you got around 4 replies in your support ticket. so you have to be patience and we will try our best as well in near future.

Regards, P-THEMES.

Hello, @arymaynart,

You have to reset your purchase code and then reactivate the theme again and it will solve your issue.

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

It doesn’t work at all. Same problem. It showing that is active but when i try to import demo content i have this message:

Shop 1 installation is failed! This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, you can reset your purchase codes through here.

In some where on your database my license is registered to another site.

Hello, @arymaynart,

Now, please contact us via our support system with your site WP-Admin Login details and with your theme purchase code with which you are facing the issue so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @PixellCode,

Please ask your client to clone the site as test site and share the site WP Admin Login details with theme purchase code via our support system so that our experts will check it for him and help him out with proper solution.

Regards, P-THEMES.

Hello, @empeharom,

Ah I see, I am sorry to misunderstand your point, Now I got it, I am forweding this to the development department as your suggestion and they will look into it with future upcoming updates of the Theme, Thanks for your understanding.

Regards, P-THEMES.

Thank you!

I am your frequent customer and it would really help to show your demos to my clients, and sell them new webpages Have a nice day!

Hello, @empeharom,

Thank you for contacting us. Have a great day.

Hello, @itskater91,

We are sorry for the inconviniance, but there is no such issue with our latest theme update, the issue must be on your site only, can you please share the screenshot of the issue and the URL of the page having that issue so that I’ll check and help you out if possible.

Regards, P-THEMES.

Hello, @petefleming33,

You have to reset your purchase code and then reactivate the theme again and it will solve your issue.

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @imambudianto5,

Can you please contact us via our support system with your site WP-Admin Login details and the page URL on which you are facing the issue so that our experts will check it for you on your site and help you out?

Regards, P-THEMES.

Hello,

i just send via your support system, please check,

Thanks

Hello, @imambudianto5,

Now, please be patience, once your support ticket will be resolved you will get the reply to your support ticket accordingly.

Regards, P-THEMES.

Hello, @MrAnderson7,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the mobile browser cache.

@media(max-width: 991px){
.woocommerce-shop .main-content {
    padding-top: 0 !important;
}
.woocommerce-shop .main-content .shop-loop-before {
    display: none !important;
}
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/04/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

It works. Thank you.

Yep I will purchase it, Ill check with my client. Thank you!

You’re Most Welcome!!

Hello, @cychaky,

You can reset your purchase code by yourself…

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @amatechaws,

Yes, it is still available, please check this screenshot: https://postimg.cc/GTT9GFKD

Regards, P-THEMES.

Hello, @zbv2net,

Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.

I.   Make sure you have everything up to date (Theme, Plugins, Translations files)
II.  Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI.  If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/03/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Mosqk,

Please use the below given CSS code as well and set the value as per your requirements.

.porto-radio .porto-control-label::after{ top: 26% !important}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/02/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks for the answer. The combination of 26% works fine for stripe and mollie payments on mobil devices but not for paypal and vorkasse. And it also causes the same problem as before on desktop….

I can renew the support for sure, but I think this is a technical theme issue and not a classic support case.

Hello, @Mosqk,

This is not the technical issue but this is the issue on your site only and that is because of the payment plugins you used, you have to check with the payment plugins Authors, and check what they say about it, as this issue is not on our Demo sites, and if 26% is not working for you then you can change the value which better works for you and if it creates the issue on Desktop, you can add that code in media query for only working on mobile devices like:

@media(max-width: 767px){
// Your code goes here/...
}

Hope that make sense and helps.

Regards, P-THEMES.

Hello, @puchalak,

Can you please share the URL of the page on which you are not able to see the Apple Pay button, so that I’ll check and further guide you on this.

Regards, P-THEMES.

Setting is now toggled off, but issue remains.

I’ve resolved this. Please note it required toggling off of both options:

Defer JavaScript loading - OFF Load Files asynchronously - OFF

Hello, @pynetree,

Sound’s Good!!!, That your issue is resolved now, and thanks for sharing the solution here, it might help some other people as well having the same issue.

Regards, P-THEMES.

Please ignore – I found your reset link. Thanks

Hello, @hoofpick,

You can reset your purchase code by yourself…

Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-

Reset link: https://www.portotheme.com/support/reset-sites/

Regards, P-THEMES.

Hello, @jefferyzheng,

Please try by yourself, If it will show the body content as a product category then you can go with it, otherwise, you have to go with the default layouts…

Regards, P-THEMES.

I try what? I already have a product category page with the main body content comes from the template builder, it works well. all I concern is: will google rank the product category page according to the main body content? I worry, because the main body content comes from the theme builder.

Hello, @jefferyzheng,

That is what I told you that you have to check with Google otherwise, you have to try with any SEO plugin like Yoast SEO,

Regards, P-THEMES.

Hello, @calyweb,

First of all, thanks for showing your interest in Porto WordPress

There are 2 searches our theme provides, first theme default live search and second yith woocommerce ajax search and it is also pre-packaged with our theme.

Yith woocommerce ajax search provides the spinning loading and theme default live search not, this is how these searches works, you can read more about it here: https://ptheme.zendesk.com/hc/en-us/articles/360020901838--49-What-is-the-Difference-Between-Live-Search-and-Normal-Search-and-How-to-use-both-

Regards, P-THEMES.

Hello, @scotty69,

First of all, thanks for showing your interest in Porto WordPress

We are sorry but we do not have such an effect in our theme so you can try with any third-party plugin which better meets your requirements if you will purchase our theme.

Regards, P-THEMES.