472 comments found.
When I update the theme/plugins from v 2.3 to the latest 2.6 it makes the homepage slider & nav bar disappear.
Any suggestions?
Hi there,
Please check did you update all required plugins. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, do you have any videos in how to install the template in Elementor? Thanks
Hello, I try to install the template based on the instructions you provide but I never see the Curly option tab in order to active the code or continue based on your documentation need help please what should I do. Thanks
Hi there,
To register the theme please follow instructions from this article – How To Register And Activate Themes.
To import Elementor demo please navigate to Curly Dashboard > Import and and choose “Curly Elementor” from the dropdown as shown in screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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RTL support? Content ready?
Hello,
Thank you for taking an interest!
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL. For more info, see this article: Do Qode Interactive Themes Support RTL
With Curly theme, you have an option to import the demo content, and demo content is available with both WPBakery and Elementor page builders. If you have additional questions, let us know!
Support
Mikado Portfolio part of
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What: “without dynamic shortcodes” means?
Hi there,
Our dynamic shortcodes do not support RTL. You can see the example of the dynamic shortcode here.
If you have additional questions, let us know!
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I sit possible to make the appointment times flexible and match it to a certain service? Within the booking, one can select a time slot. But what if it takes longer than for example 1 hour. Is it possible to delete slots when a longer service was booked?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
I have two problem.
I bought your theme, but there is no information about the purchase in https://qodeinteractive.com/my-account
Secondly, I translated the theme language to Turkish with poedit, but when I put the translation file in the theme language folder, nothing changed. Filename tr_TR this is the correct filename or is there some other error?
Hi there,
We would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
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Hi,
I’ve purchased the theme and inserted my license code. Firstly I imported the WP Bakery demo. I’ve been using this plugin for over 5 years now. I have never experienced a demo so difficult. I want to use ‘split slider’ as a one page theme for my customer.
After having no success at all with WP Bakery, I tried to use Elementor to see if that could be any better. I imported that demo and it just only showed the WP Bakery data. So no opportunity to edit it with Elementor at all.
How can this theme be so extreme difficult to use? Just like I said, I’ve been using WP Bakery for over 5 years and it’s impossible to even find an image to edit with your theme?
It is is VERY VERY difficult. I really checked your theme rating before purchasing and I really thought this was a good purchase?
This is a screenshot of your theme with WP Bakery: https://prnt.sc/23p6b38
I can nowhere find where to edit an image whatsoever. I actually opened every option available in the theme. For split slider demo, it’s seems impossible to do anything
After changing to Elementor it’s the other way around. No issues with changing images, but impossible to change any line of text: https://prnt.sc/23p8yr7
Unbelievable
Hi there,
Thank you for reaching us! You should know that you do have an option to import Elementor demo, so if you need help with this, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, thanks. I found out that I can change it at ‘Templates’ of Elementor. So you shouldn’t edit it at your main page, but at this section. So I can continue working with it. So if anyone else reading this, that is the solution for the one page part of this theme.
Hi there,
Glad to hear that you managed! If you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
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Please I have an issue with the theme , All menu items URL retrieves homepage how can i fix this?
any updates??
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hi,
How can I make an anchor (and make it work) in your split slider page? I need to open the page in certain block and not at the top.
Thanks,
Hi there,
Unfortunately it is not possible to add anchor links to sliders in Vertical Split Slider shortcode.
If you need any additional assistance regarding theme please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
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I have removed the existing website after registering the theme – Now, I’m trying to rebuild the website using the same theme but it shows an error “Code is already registered for other domain”
Hello,
Thank you for reaching us!
Please note that you can deregister purchase code via Help Centerr, however, if you need additional help with this, please submit a ticket to our Help Center and include your purchase code and one of our support agents will assist you.
Support
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Hello! i have a pre sales question! Can i customize the header as i want and add i call button ?
Hello,
Thank you for reaching us!
You can add a button to the header or footer, and for more info, take a look at this article.
As for i call, please provide us with more info about your question and we will investigate further and let you know.
Support
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Great! thank you very much! the button will be visible also in the mobile version?
Hi there,
You need to add button widget into Mobile Header Widget area to display button on mobile devices, since mobile header uses different widget area.
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Hi pre sale question, is this theme native with elementor? Can I install demo with it? Thanks
Hello,
Thank you for taking an interest!
Curly theme is compatible with Elementor (free version) and you have an option to import demo content that’s created in Elementor. See the Elementor demo here.
If you have more questions, let us know.
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We are thinking about purchasing your theme and I see you offer both Elementor and WP Bakery page builders. Which one did you use for your demos? I prefer to stay away from WP Bakery plugin so if we purchase the theme and import the demo, will we be forced to install WP Bakery or will we have the option of just selecting Elementor and if so, will the results look the same as your demo?
Hello,
Thank you for taking an interest!
You can choose to import Elementor demo only (see this screenshot) and in that case, you won’t need to install and activate WPBakery. If you wish to see the Elementor demo, go to this link.
For more info about theme options, feel free to open theme docs.
If you have additional questions, let us know.
Support
Mikado Portfolio part of
Qode Interactive
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OK, thank you for the information. What are the suggested hosting server requirements of the theme? I’ve read some people have had issues with the demo import because of this.
One more thing… I read about your theme update process requiring replacing files via FTP. Isn’t there an easier way to do this? Most themes now can be easily updated via the dashboard in WordPress when there is a newer version.
Hi there,
You can see recommended server values at this link. We also advise our customers that have lower server values to run the demo import via XML, which is lighter.
For theme update procedure, see this link.
Support
Mikado Portfolio part of
Qode Interactive
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We’ve had this theme and website up for years registered and all the sudden the WP BAKERY stopped working and the theme is asking for our purchase code and we input it and nothing happens so our WP BAKERY is down on our website when we had purchased this theme and put the correct purchase code. We cant even submit a support request because my support expired but this should be covered by your team since all the sudden is asking for a purchase code and we put it and nothing happens when we had done this years ago.
Hello,
Thank you for reaching us!
WPBakery is bundled plugin, and bundled plugins do not come with licenses for end-users hence they do not have access to automatic updates. However, we release the latest plugin versions with our theme updates, so you will have access to them by updating your theme. You can read more about bundled plugins here.
Also, please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you need further help with this, we would kindly ask you to send us a mail providing your purchase code in it and your websiete URL, our team will investigate this further.
Support
Mikado Portfolio part of
Qode Interactive
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You are not understanding my point, we put the purchase code and NOTHING happens so its not registering our purchase code so we cant do anything
Hello,
Please send us a mail providing your purchase code in it and our team will take a closer look.
Support
Mikado Portfolio part of
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Importing demo seems to be a common issue with this theme. Your theme php requirements are higher than the requirements of most shared and managed wordpress hosting. Your theme requires a php time limit of 300. I have tried 3 different hosting companies and all of them are capped at 240, which does not allow the server to reach theme requirements. I purchased this theme earlier today and have not been able to begin on the site because of this issue. Please provide some useful information or support to get the demo installed.
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content again, by following the steps from the following article: How To Import Demo Content Using The One-Click Demo Import Feature (Bridge Versions 18 And Older).
Also, you can try XML import: How To Perform The XML Import
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Centre and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, I really love your theme and have been using themes of yours for years.
I just tried to submit a ticket and I cannot log into your support platform as I get an error message stipulating that “Your account has not been verified yet. Please check your email in order to verify your account and complete the registration.”
I just had another ticket from a couple of days ago that Nikola helped me resolve pretty quickly. I don’t understand why I cannot log into your support platform anymore. I have never received any email to verify my account.
Please advise. Thank you so much!
Hello,
Thank you for reaching us!
We have verified your account, please try to log into Help Center again and submit a ticket.
Support
Mikado Portfolio part of
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Good morning,
It works now, thank you so much! Always great and quick assistance with your group.
Support
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Can you please explain how your support works to I have to wait 24 hours every time to get a reply ….... sorry but I’ve already bought one theme which was a waste of money and found a better alternative without any problems and before support runs out on the second one I would like to get it fixed up as my server support has done everything they need to do still not working otherwise can I have a refund on both templates so don’t have to waste any more time and find something that works without all the dramas…...............
Hello,
Thank you for reaching us!
We can see that your request is updated with answer now. In case you need further assistance please continue the conversation with our support team at Help Center.
Support
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Hi how can I change the working hours wording.. It has Week Days Labeled as “Working Days” is there a way to change this from “Working Days” to “Week Days” using the wording working days is very confusing
Hi there,
Thank you for reaching us!
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Curly Core plugin or other bundled plugins and search for label there.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Mikado Portfolio part of
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hello how do I deregister the key from a website that I forgot I used to install curly theme
Hi there,
You can do this yourself now. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360020754857-Deregister-Qode-Interactive-themes-via-the-Help-Center
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Hi. The form fields on business theme options are not editable, I am trying to change my working hours
Hi there,
Please submit a request on our helpcenter and one of our agents will take a look. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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.
Hi there,
Let us know if you have any questions.
Support
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