466 comments found.
Please I have an issue with the theme , All menu items URL retrieves homepage how can i fix this?
any updates??
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
How can I make an anchor (and make it work) in your split slider page? I need to open the page in certain block and not at the top.
Thanks,
Hi there,
Unfortunately it is not possible to add anchor links to sliders in Vertical Split Slider shortcode.
If you need any additional assistance regarding theme please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have removed the existing website after registering the theme – Now, I’m trying to rebuild the website using the same theme but it shows an error “Code is already registered for other domain”
Hello,
Thank you for reaching us!
Please note that you can deregister purchase code via Help Centerr, however, if you need additional help with this, please submit a ticket to our Help Center and include your purchase code and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! i have a pre sales question! Can i customize the header as i want and add i call button ?
Hello,
Thank you for reaching us!
You can add a button to the header or footer, and for more info, take a look at this article.
As for i call, please provide us with more info about your question and we will investigate further and let you know.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great! thank you very much! the button will be visible also in the mobile version?
Hi there,
You need to add button widget into Mobile Header Widget area to display button on mobile devices, since mobile header uses different widget area.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi pre sale question, is this theme native with elementor? Can I install demo with it? Thanks
Hello,
Thank you for taking an interest!
Curly theme is compatible with Elementor (free version) and you have an option to import demo content that’s created in Elementor. See the Elementor demo here.
If you have more questions, let us know.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
We are thinking about purchasing your theme and I see you offer both Elementor and WP Bakery page builders. Which one did you use for your demos? I prefer to stay away from WP Bakery plugin so if we purchase the theme and import the demo, will we be forced to install WP Bakery or will we have the option of just selecting Elementor and if so, will the results look the same as your demo?
Hello,
Thank you for taking an interest!
You can choose to import Elementor demo only (see this screenshot) and in that case, you won’t need to install and activate WPBakery. If you wish to see the Elementor demo, go to this link.
For more info about theme options, feel free to open theme docs.
If you have additional questions, let us know.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
OK, thank you for the information. What are the suggested hosting server requirements of the theme? I’ve read some people have had issues with the demo import because of this.
One more thing… I read about your theme update process requiring replacing files via FTP. Isn’t there an easier way to do this? Most themes now can be easily updated via the dashboard in WordPress when there is a newer version.
Hi there,
You can see recommended server values at this link. We also advise our customers that have lower server values to run the demo import via XML, which is lighter.
For theme update procedure, see this link.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
We’ve had this theme and website up for years registered and all the sudden the WP BAKERY stopped working and the theme is asking for our purchase code and we input it and nothing happens so our WP BAKERY is down on our website when we had purchased this theme and put the correct purchase code. We cant even submit a support request because my support expired but this should be covered by your team since all the sudden is asking for a purchase code and we put it and nothing happens when we had done this years ago.
Hello,
Thank you for reaching us!
WPBakery is bundled plugin, and bundled plugins do not come with licenses for end-users hence they do not have access to automatic updates. However, we release the latest plugin versions with our theme updates, so you will have access to them by updating your theme. You can read more about bundled plugins here.
Also, please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you need further help with this, we would kindly ask you to send us a mail providing your purchase code in it and your websiete URL, our team will investigate this further.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You are not understanding my point, we put the purchase code and NOTHING happens so its not registering our purchase code so we cant do anything
Hello,
Please send us a mail providing your purchase code in it and our team will take a closer look.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Importing demo seems to be a common issue with this theme. Your theme php requirements are higher than the requirements of most shared and managed wordpress hosting. Your theme requires a php time limit of 300. I have tried 3 different hosting companies and all of them are capped at 240, which does not allow the server to reach theme requirements. I purchased this theme earlier today and have not been able to begin on the site because of this issue. Please provide some useful information or support to get the demo installed.
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content again, by following the steps from the following article: How To Import Demo Content Using The One-Click Demo Import Feature (Bridge Versions 18 And Older).
Also, you can try XML import: How To Perform The XML Import
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Centre and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I really love your theme and have been using themes of yours for years.
I just tried to submit a ticket and I cannot log into your support platform as I get an error message stipulating that “Your account has not been verified yet. Please check your email in order to verify your account and complete the registration.”
I just had another ticket from a couple of days ago that Nikola helped me resolve pretty quickly. I don’t understand why I cannot log into your support platform anymore. I have never received any email to verify my account.
Please advise. Thank you so much!
Hello,
Thank you for reaching us!
We have verified your account, please try to log into Help Center again and submit a ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good morning,
It works now, thank you so much! Always great and quick assistance with your group.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can you please explain how your support works to I have to wait 24 hours every time to get a reply ….... sorry but I’ve already bought one theme which was a waste of money and found a better alternative without any problems and before support runs out on the second one I would like to get it fixed up as my server support has done everything they need to do still not working otherwise can I have a refund on both templates so don’t have to waste any more time and find something that works without all the dramas…...............
Hello,
Thank you for reaching us!
We can see that your request is updated with answer now. In case you need further assistance please continue the conversation with our support team at Help Center.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi how can I change the working hours wording.. It has Week Days Labeled as “Working Days” is there a way to change this from “Working Days” to “Week Days” using the wording working days is very confusing
Hi there,
Thank you for reaching us!
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Curly Core plugin or other bundled plugins and search for label there.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello how do I deregister the key from a website that I forgot I used to install curly theme
Hi there,
You can do this yourself now. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360020754857-Deregister-Qode-Interactive-themes-via-the-Help-Center
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. The form fields on business theme options are not editable, I am trying to change my working hours
Hi there,
Please submit a request on our helpcenter and one of our agents will take a look. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
.
Hi there,
Let us know if you have any questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
issues with Split Slider. the Slide are all over the place, they do not slide as they should do they constantly move places. I know my support has expired, however this seems to be an issue with elementor.
if you refresh the page it works perfectly find and as soon as you go out of the page and come back and slide the images it goes all over the place.
is there is setting issue? I have look into in elementor but cannot find any issues.
Hi there,
Please send us a mail and include your purchase code and one of our agents will take a look.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m struggling with getting the demo website up and running.
Going to: Curly Dashboard > Import. Selecting to import from Curly WPBakery and all options. The import just gets stuck on 40%. Can’t even get the basic demo content imported.
Another issue is that Slider Revolution won’t update to 6.5.3 after an update it will tell you that the its updated succesfully but will remain on version 6.4.11
Hello there,
Thank you for reaching us!
Please check server resources and make sure that they meet recommended values prior to demo import. Here’s a helpful article about that.
After that, you can proceed with the demo import. You can read more about it here.
If the demo import doesn’t reach 100%, you can also import the demo via XML, as described in this article.
To get the latest version of Slider Revolution, and to get help with demo import, feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Your theme has several custom Visual Composer widgets. when I update the theme, not only does it break because none of the core theme plugins update automatically, but now these Visual Composer widgets no longer exist (any of them) and the site is broken all over.
Any shortcode that starts with [mkdf_services ….] no longer exists after the update.
Where do we get these widgets reinstalled back into the VC editor? And why is your update process so terrible?
upon further review, it seems you have added a theme registration login that is now required (which is fine) but you do nothing to mention this to the user, so stuff just breaks.
I’d suggest looking into your update process for the theme and plugins. The latest theme does not use the latest plugins, and your ‘core’ plugin requires the login, but is mentioned nowhere.
Hello there,
Thank you for reaching us!
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Regarding the theme registration, this is added in version 2.4, and it’s clearly stated in theme change log https://prnt.sc/1qfhivi.
If you have more questions, or you need additional help, feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
guys I have a registration issue, I have sent you an email can you please respond to that email
thanks
shax
Hi there,
Your code has been deregistered, you can use it again.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Really dissapointed after purchase your theme…
Your support centre not working..
How can I reach to you for this?
after purchasing your theme with huge amount its totally waste..
not able to see your plugins as well as demo import installed but not working…
why this happen please help…
My email id priyank.patel.in@gmail.com...
please help so i can able to work…
i am totally stuck
really bad experinece…
You have to provide user friendly menus in wordpress so easily we able to access and use your demo..
please help
Hi there,
Please try submitting a ticket now. We had a minor server issue, but it is resolved now. Sorry for this inconvenience. Let us know if you have issues now. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again,
It seems we had a few interruptions on our server, but now it seems everything is working fine. If you are still unable to submit a ticket, you can send us a mail and include your purchase code and one of our agents will assist you. Regarding the demo import, please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older- We are really sorry about this inconvenience.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have tried everything.
Created support ticket.. send email..
But no reply from your side…
Now how can i proceed with your theme?
I am totally stuck and not able to work..
really bad experience…
Please help
Hi again,
Please provide your ticket ID here so we can check the status.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Id #134208 ..
Please support quickly..
my website is totally blocked..
really poor support
Hi again,
Agent has been informed, your tickets will be answered shortly.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
okay please do as soon as possible..
Your support team not replying..
atleast reply ..
i am stuck last 2 days..
my website totally stuck…
if you not able to provide support please give back my money…
really bad experience…
my bad why i have selected and purchased your theme… worst experience of my life
.........
atleast install demo and solve issue so i can able to proceed..
please…...........................
Hi again,
We have informed our agent again, you will receive a reply as soon as possible. Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I just bought the Theme but when I load the data the slider revolution was nor active
Installed version: 6.4.11 6.5.3 Minimum required version: 6.5.3 Available version:
When I tried to upgrade didn’t work
Could you help me to solve the problem?
Hi there,
In case that the sliders are missing after the import please check this article – What To Do If Your Sliders Are Missing After Importing The Demo.
Please submit a ticket to our Help Center and one of our support agents will provide you with latest plugin version and assist you with any theme related question.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
