39376 comments found.
Hi, I ahve recently purchased Avada, however whenever I make any adjustments to the templates, they don’t show up properly on the live version of my site. I bought this software because I wanted an out of the box, user friendly, website builder, so I could focus primarily on creating content. Unfortunately, so far, this hasn’t been the case. If you could kindly provide a refund, it would be much appreciated. Thanks, Mike
Hello @mikexedge
There is a learning curve to every new piece of software, same goes with Avada as you need to make sure that you are selecting the right size of images from attachment window, we have already replied you regarding this in detail on the ticket you have created with our support, please check it further 
Thanks
-Ammar
Hi
Thanks for the reply.
It’s not just the images I was having problems with. When I updated the site it wasn’t showing properly on the live version. These were simple updates such as text etc. It did this on two different templates. I’m not sure what the problem was but like I mentioned, the reason I purchased Avada was because I wanted an out of the box, user friendly piece of software so I could get straight on to creating content. I have now moved onto a different software provider so would appreciate it if you could provide a refund as for me, the product is not as described in terms of functionality.
Kind regards,
Mike
Hello @mikexedge
Refunds can not be provided via comments, we request you to please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I have Purchased Avada. When I placed my purchased code. It gives this message ” The purchase code has been registered too many times.” . For sure I have not used this theme in any live site now. Avada used to be good theme earlier. But right now I dought that…..
Hello @royalarmy
This could happen when the purchase code is not properly reset in this case, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard too.
If you need further assistance with this, please open a support ticket and our team will gladly assist you with this further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, i’m trying to activate my license and it shows me an error: This purchase code has been locked, as it was used in a manner that violates our license terms. Please contact ThemeFusion to resolve.
I’ve messaged you in a few days, but no response. Please help fix, because I need to use it soon..
Hi
We do not see a ticket from your ID. Can you reach out to use on our email ID here and detail out your issue
We look forward to helping you!
Thank you, Shaminder
My support period has expired, I just emailed you <support@theme-fusion.com>
Hello. I am receiving the message “The purchase code is already being used on another staging domain” on my staging site. I have deleted my old staging site and created a new one. I use Siteground hosting, which numbers staging sites sequentially (staging1.domain.com, staging2.domain.com, etc) so the domain for the new site is different from the old deleted one.
I logged into my support account and see the primary domain listed there, but not the staging site. How can I un-register my license code from the old site and use it on the new one? Thanks for assistance.
Hi there
It is odd, I cannot locate a support account tied to this username > celesteray – you can contact us here to assist you with this > http://bit.ly/2NJoU51
You can log into your support account, navigate to the “Purchase Code” tab and deregister the sub-domains/domains there.
Thank you, MB
Hi MB, thanks for the quick reply! I believe my Theme Fusion user name is Monkette. I changed my Envato username a while back so the names are different. The emails should be the same.
I just tried to send a message through the “Get in Touch” form you linked and received this message: “There was an error trying to send your message. Please try again later.” I also tried to submit a regular support ticket but it will not go through because my support has expired.
I checked my account again and do not see the staging subdomains listed in the purchase code tab. My live site is listed there. I clicked the “Unregister Staging” button, but it did not have an effect on the license. I still get the “purchase code is already in use” message on my staging site. I assume it’s because I’ve already deleted the old site.
Any other ideas about switching the license over? I’m kind of in a bind because I manually updated the theme using the Themeforest download, but the plugins are not included in the download and cannot be updated. So now my theme and plugin versions are out of sync.
Thanks! Celeste
Hi there
Thank you for the information. I have located your support account and I cleared the registered domains so that you can go ahead.
Thank you, MB
It worked, thank you!
Hi
We are glad we could assist
Thank you, Shaminder
I noticed the issue happened to many people please update my activation code as it says error and sent support ticket
HI there
You can log into your support account, navigate to the “Purchase Code” tab and deregister the sub-domains/domains there.
If you need further assistance or have any other questions, please submit a support ticket using the link below, and our support team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Hi there
You have active support. Please submit a support ticket using the link below and a member of our team will assist you.
Click Here To Get Avada Support
Thank you, MB
Hi there, I cannot update Avada on my site as it says the purchase code is already in use?
HI there
You can log into your support account, navigate to the “Purchase Code” tab and deregister the sub-domains/domains there.
Thank you, MB
How can I disable the top menu ( Top (Top Naviaton) ) for mobile devices?
Hi
You can make use a custom header and keep a conditional logic or visibility settings to disable the header on smaller screen. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I added css code which works great. But it’s a problem because “Tabs” changed their Layout from Horizontal to veritical.
@media screen and (max-width: 640px) { .fusion-secondary-menu { visibility: hidden; display: none; }
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Importing the Spa Demo has deleted all new pages and menus I have beem wortking on for the last months, only items from 2017 and earlier are left in the database. Bummer.
Hello @Karlogaga
Importing a new demo should never delete or remove the older content, however it will definitely change your Global Options and also some page settings, it is never recommended to import a complete demo on an already built site, the complete demo should only be imported on a fresh installation, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I goofed up and deleted a stage but left the license active on it. Now I can’t use the license correctly on the actual website. Please help deactivate the license.
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update or unregister button to free up that purchase code for use on another domain). Then register that purchase code on the new install.
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi! I have taken over maintenance of a website which was created with Avada years ago. The original developer is out of reach, but the site owner (my client) has sent me the license key. Now I wanted to go in and update, but I cannot find a place to enter only the license key – it says I should “sign up for support”, then “create an API key” and then enter Theme Forest username & puchase code and the API key. This license is not connected to my Theme Forest account (because I didn’t buy it originally), and the website owner doesn’t have a Theme Forest account (because she is in a completely different business and doesn’t need one). How should I proceed so that her Avada license is registered properly and we can update the theme and its components? Thanks!
Hello @VonJanne
As far as you have the license key and other details of the site, you should be able to update to our latest version, however you will need to register a support account with that key and then follow the instructions mentioned here => https://bit.ly/3yWG6uc
Click Here to Get Avada Support
Thanks
-Ammar
Hi! Thanks for your reply. It took me a while to move forward here, but now I have registered my client for a support account with the key she got from her previous agency. I’ll proceed with the “step by step” updates.
I managed to update to 5.9.1 – the site does not look 100% right and there is a warning showing (front-end) “Warning: A non-numeric value encountered in /home/.sites/22/site8117978/web/wp-content/themes/Avada-5.9.1/includes/class-avada-scripts.php on line 1269” – but I thought I should update to the latest version before I try to fix anything. But how do I go further to the latest version? There is no notice in the dashboard to auto-update. I have twentyseventeen as a backup theme.
Hi! Any chance you can get back to me on registering/updating further (see my reply from last week)?
Avada theme The purchase code is already being used on another domain. how to solve?
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain). And then try to register on the site.
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will resolve this for you.
Click Here To Get Avada Support
Thank you. – Abbas
great!!!! problem solved with many thanks!
We’re glad to assist.
- Abbas
Please reset my theme purchase code so that I can use it on new website. I tried to register a new account on Theme Fusion site but it says purchase code in use. Can’t open a ticket because it says support expired. Please let me know how to fix it
Hi,
For this, you can navigate to your support account area on our website (You don’t need active support for this step): https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see your purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hallo! How I can change text DETAILS and ICON in products list or grid view?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi There, I uninstalled wordpress from my server and reinstalled it, now when trying to activate the theme it says its already in use on another domain, but its the same domain as when i bought it?
Hi,
You can login to our support website and can unregister the license for any previous website to be able to use it on a new install.
https://theme-fusion.com/support/account/
Navigate to the “Register Purchase Code” tab in your account are to see/add/unregister purchase codes.
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hey guys trying to update my site from avada 3.4.3. Found documentation about updating through steps, updating to differente versions of avada until i reach the latest one. But where do I download the differente versions I need?
Hi,
You must login to our support website to be able to see download buttons for intermediate version files on below page:
https://theme-fusion.com/documentation/avada/install-update/updating-avada-older-versions/
https://theme-fusion.com/knowledgebase/updating-avada-older-versions/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, there is a problem with slider revolution on the backend, it’s showing text instead of icons, any explanation please ? Thank you.
Hello @Chuckoumar
Please make sure that you have enabled the Icons and FontAwesome is also enabled from Avada > Global Options > Advanced > Theme Features Tab, also check your console for any possible errors and if the issue persists please send us a support ticket so our team can assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks
Hello @aadi009
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
i know. actually my support is expired and i do not think so i need support for just this little help. kindly help me
Thanks
Hi
While we do understand that, this is something we can not emulate. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
We look forward to helping you!
Thank you, Shaminder
Hi, I am trying to setup my website but the setup isn’t going smoothly requiring multiple installations and registration of Avada and it has locked me out and it asked me to contact Themeforest and they have said place a comment here. Could you please reset and I will try and solve this. Its been more than 6 months since I purchased it and have just got around to using it.
Hello @andrewcr
We can not find your account in our database right now so we can not reset the purchase code for you, however what you can do is simply go to your support account and then click on Unregister button inside the Purchase Code field there to do it yourself, you can read more about it here => https://bit.ly/38Klbjx
If you are still stuck, please send us an email with your purchase code to support@theme-fusion.com further.
Thanks
-Ammar
awesome – thank you.
We’re glad to assist.
Hi, the Themeforest site is showing that I have 2 months left for Avada support. When I log into the support site, I’m being told that “Your support period has expired, to reactivate your theme support please extend/renew your Envato item support as explained here.”
Also, i tried logging out, clearing cache, using incognito mode, etc… and this has not worked. Sometimes when I log in to your support site, i get “The link you followed has expired.”
Hello @web_dev_01
Sorry for the inconvenience, We can confirm that your support is still valid and there should be no issues, we have just reset your support status and you should now be able to open a support ticket with us.
Thanks
-Ammar
