98 comments found.
Unable to update WPBakery Page Builder – Error shows that, There is a new version of WPBakery Page Builder available. View version 6.7 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder.
Got WPBakery Page Builder in theme?
Here is what they have suggested Can I update WPBakery Page Builder if I have purchased it in a theme? It is recommended to purchase a separate license key for WPBakery Page Builder in order to receive following premium features:
Access official customer support (opening support tickets are available only for direct license owners); Update WPBakery Page Builder directly from WPBakery (no need to wait – get instant updates); Access to Template Library: Downloadable layout templates with professional templates updated regularly. Use WPBakery Page Builder with any theme (not just the one that got WPBakery Page Builder bundled); Manage your licenses at Client Portal; Support your beloved page builder plugin for rapid development.
Hi there,
The WP Bakery plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for it. When a plugin is updated, we will include the latest version of the bundled plugin with the next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here: Bundled Plugins
Please contact us through this email, and include your purchase code in the email, and we will send you the new version of plugin to install it manually.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, where do I get the latest update? I dont see it in the Appearence page (I have connected the lisence). I downloaded the Themeforest latest files, but I dont see it there either. What is the latest version number? The log says 1.1 but that is from 2020, not 2021. Also is the latest versin having updates for Page builder and revolution slider? – Anne
Hello,
Thank you for reaching us!
The latest version of the MindCare theme is 1.1, take a look at changelog. Our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
To get the latest versions of bundled plugins, please send us a mail providing your purchase code in it and our team will provide you with the latest versions. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Demo import stuck at 98%, I get a blank home page after importing demo? I can see everything on the backend though. Quick fix please?
WordPress caught an error with one of your plugins, MindCare Core…
2 day no response?
Hi there,
This is most likely happening because of the new WordPress update. In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
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Ticket submitted.
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
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Thanks, response submitted, just don’t want the long wait as past deadlines
Hello there,
Please note that our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Support
Mikado Portfolio part of
Qode Interactive
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Sorry I posted before refreshing the page to view your response(s)
Hello there,
We can see that your ticket is updated with answer now, so please continue conversation on our Help Center.
Support
Mikado Portfolio part of
Qode Interactive
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I’ve an issue in the theme, submitted a request on Support # 137525, please reply ASAP!
its been 2 days, we have not received any reply!
Hi there,
Please keep in mind that we don’t work over the weekends. Agent has been informed, your ticket will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, can you update the theme? It’s been over almost 11 months, some required plugins are outdated (which is a security risk) and the MindCare core plugin is conflicting with WordPress 5.8 and other updated plugins like WPML.
Hello,
Thank you for reaching us!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
But if you need an immediate update of any of the plugins, please send us a mail and include your purchase code. One of our support agents will provide you with latest versions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I would like to know if the customers can pay for their booking via the website? Thank you
Hi there,
Thanks for taking an interest! Appointments are added with Booked plugin and this plugin offers a possibility to add bulk time slots (please check official plugin documentation in this link). For payment, you can use WooCommerce with the Booked Payments add-on to support paid appointments, but please check this with the plugin author as well.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Can you please update the theme? wpbakery is outdated. I have version 6.4.1 and the last version is 6.7!
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with the latest versions.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, I have a pre-sale question. Is the theme compatible with the free multilingual plugin Polylang? Thanks
Hi there,
We haven’t tested Polylang with our themes, and we can’t guarantee it will work. WPML on the other hand has been tested and works perfectly well.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, does the Theme have a content type like “services” or “portfolio” or anything like that? I havent found any of these kind of pages in the demo…? Does it come with more prebuilt pages or only the ones in the demo?
Hi there,
Our MIndCare theme does not include Portfolio custom post type, unfortunately, and all our theme features are presented on our demo website. You can for sure build additional pages on your end, combine, rearrange and remove any of the consisting ones as well.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I would like to buy the theme, but I saw the latest update was on October 2020. When is another update coming for this theme? Best, Judith
Hello there,
Thank you for taking interest in our theme.
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress and you can always check the article in this link.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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Hallo, ich möchte die Standard “call to action” Buttons, wie “read more” oder “search” in deutsch schreiben. Wo kann ich das machen? Vielen Dank!
Hello there,
Thank you for reaching us!
To translate any label inside the theme or plugin please follow instructions from this article here.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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Hey, I´ve troubles with the WP Bakery Licence with this theme. I bought it and I cant use WP Bakery. Do I need to buy the licence extra??? I thought everything is with it and that would be reallllyyyy really disappointing. Thank you in advance for your answer!
Hello there,
Thank you for reaching us!
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I would like to buy MindCare theme for my website but I see that the last update was in October of 2020 so I would like to know if you plan on updating it since almost 6 months have passed since then? Thank you for your answer in advance!
Best, Igor
Hi there,
Our theme is compatible with the latest version of WordPress. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-Them It is also compatible with the latest versions of bundled plugins. If you choose to buy MindCare, you can contact our support team and they will provide you with the latest versions. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-TicketLet us know if there’s anything else.
Support
Mikado Portfolio part of
Qode Interactive
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There is no video information about this theme on your You Tube channel. I contacted your support center. They informed me that this theme doesn’t have many Blog settings.This theme works poorly.
Hi there,
We are sorry to hear this. All the features available in our theme are displayed on our live demo site: https://mindcare.qodeinteractive.com/If you are experiencing issues with them or have questions about how they work, feel free to get in touch with our support agents, and they will be happy to help.
Support
Mikado Portfolio part of
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Hi, A couple of pre-purchase questions. 1) Is it possible to block (multiple sessions spread across multiple days) book an appointment? 2) Waiting list for an unavailable time slot? 3) Are user able to pay for an appointment during the booking process? 4)Are appointment cancellation and rescheduling possible?
Hello there,
Thank you for taking interest in our theme.
1. Appointments are added with Booked plugin and this plugin offers a possibility to add bulk time slots (please check official plugin documentation in this link), however it can only be added for a single day, not for multiple days.
2. Unfortunately this is not a feature of Booked plugin. Once the available appointments are booked the ‘Unavailable’ message will be displayed ( please see screenshot ).
3. This is also not a feature of the Booked plugin, however, you can set appointments to need approval and once the client send you confirmation of payment you can approve the appointment. Before that appointment will be listed as pending ( see screenshot ). We see that Booked plugin authors suggest an WooCommerce Payments plugin add on, however they can give you more precise answers related to this part.
4. This is possible by navigating to ‘Pending’ appointments and here you can change the date or remove the appointment ( see screenshot ).
Support
Mikado Portfolio part of
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Thanks for your response. But on point 4, would a user be able to update an appoint without contacting the admin?
Hi there,
You can check out the documentation for the Booked plugin on this link: https://boxystudio.ticksy.com/articles/7827/Let us know if you have any additional questions.
Support
Mikado Portfolio part of
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PRE SALES QUESTIONS:
Hi! I am looking at which template to buy for my coaching website. Is it possible to blend elements from different demos? as I understand it’s not? I would like to get the Counselling home but I only see testimonials gadget on the Psychology one.
Is it one-click demo easy to download?
Other questions, is it posible to change the purple Font color?
Can elements or parts of them be removed? – Like team members, etc.
Lastly, in terms of compatibility, can mobile be checked? Does it have compatibility with woocommerce, YOAST and Nelio plugins?
Thank you in advance!
With the one-click I mean, will the template look as it looks on the demo?
Hi there,
Thanks for taking an interest!
Once you install the theme, you do have an option to import the demo content which will give you access to all the pages and their settings so you will be able to easily remove, add or rearrange any content to suit your needs. Usually demo import issues may be related to weak resources and you can read more about it here.
You can change the font colors within our theme options, as well as you can combine any of the pages that come included.
The theme is compatible with WooCommerce and Yoast however please understand that we have not tested Nelio plugins nor can guaranty theme compatibility.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Ok, thanks a lot. So the purple can’t be changed as it seems purple on all pages.. or I can use brown used on other parts of text?
Hi there,
All colors can be changed. Should you need assistance in changing the colors, feel free to submit a ticket on our helpcenter, and our agents will be happy to help. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
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great, thank you!
You’re welcome!
Support
Mikado Portfolio part of
Qode Interactive
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I bought the template and dowloaded demo. How can I choose the demo I want to be set up? Thank you!
Hello,
To set a homepage you prefer please navigate to Settings -> Reading and set the page you want ( please see screenshot ).
If you need further assistance please submit a ticket at our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Amazing, that was very useful, thank you. How can I rearrange what pages appear on the menu? And if I add any extra one?
Wordpress is also asking me to set up Jetpack and Optin Monster. Are they recommended for this theme? Thanks!
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
We bought and currently using the theme on one of our client’s website (reachabatherapy.com). We encounter just a bit of an issue with mobile responsiveness of the fonts.
I noticed it is not responsive and no specific setting to fix or allow the fonts to be responsive on mobile. When i change the size (while on mobile mode in wpbakery), it changes the whole thing even on the desktop and tablet version.
Can you please check and advise cause there are a lot of sections on the website that we want to update the font size. Thank you!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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So I deleted a site I was working on to start a new one (on the same domain) before deregistering the theme. Now I cannot use the theme anymore? How do I resolve this issue?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I went ahead and submitted a request yesterday evening. Thanks to much!
Hi there,
Once we check your request has been responded to so please continue the conversation with our support team for further assistance if needed.
Thank you for your patience.
Support
Mikado Portfolio part of
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Hello…
I install my theme on host, but because a bug from another theme I need to delete everithing and reinstall wordpress and theme again, unfortunately I’m NOT deregister theme and now I have message “your theme is registred to another domani” ... but is the same domain.
Thank you for your greate work.
Hi there,
Thanks for writing in! We would kindly ask you to submit a request at our help center and our support team will be happy to help you with this.
Thanks.
Support
Mikado Portfolio part of
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Hello, I am trying to register my theme, so I can import demo into it. When I click on register theme It’s stuck on “Please wait” message. I already opened a ticket 3 days ago for the activation/demo import issue, but still no reply. I also already tried all steps in the ‘How To Fix The ‘Please Wait Error’ During Registration Process’ article. Nothing seems to be working.
My client is waiting but I can’t work with the team right now. This really needs a quick fix.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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