3196 comments found.
the revolution slider buttons are not working on mobile and tab but works on pc. I set it through “actions > simple link ” but it only worked on the pc version. This was on the home-car slider
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hey there, there seems to be something up with the instagram API of the theme. It is connected corretly, but we get the Failed to load resource: the server responded with a status of 403 () error for al images. These are not shown?
Hi,
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
You see that the photo’s of instagram are not shown. You only get a white background with a hover.
https://gyazo.com/56d2273db5b0deb8045fd5a44a08e2a4
The error can be directly seen in the Google developer tools
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Solved it another way
Hi,
WPBakery is not saving changes. The Save changes button does not seem to work. I have installed even the plugin “Enable Jquery migrate helper” but no luck.
On some pages it is working and on some it is not. How to fix this problem. It is very irrtating! Plz help
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Regards
My social profile sharer on the right is all messed up. What can I do to fix this ? https://ibb.co/Dk2wHWN
Hello,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Which themeplate of theme edit, if need to add compare icon in vertical heading? Can`t find it.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I am a web developer who makes a website for a client who bought your theme. I’m afraid he won’t be able to do it, because she understands everything very badly. Can you just write in which part of the teamplate to look for to make these changes? She needs a comparison icon in the header, like in your Woodmart theme.
The documentation on the theme is very poor, and the comments in the code do not provide the necessary information
You can find all the functionality related to the header in the file “inc/template-tags.php”
Tks
When logged in the mobile menu is automatically showing up like how it show up when you click mobile menu. It should not be appearing since this makes it hard for us to edit on mobile perspective.
Hi
Please, send us your admin access using the contact form on our profile page so we can check your website.
Kind Regards
Found another outdated files:
basel/woocommerce/emails/admin-cancelled-order.php version 2.5.0 is out of date. The core version is 4.1.0, basel/woocommerce/emails/admin-failed-order.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/admin-new-order.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-invoice.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-new-account.php version 1.6.4 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-note.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-refunded-order.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-reset-password.php version 2.0.0 is out of date. The core version is 4.0.0, basel/woocommerce/emails/email-addresses.php version 2.4.0 is out of date. The core version is 5.6.0, basel/woocommerce/emails/email-customer-details.php, basel/woocommerce/emails/email-footer.php version 2.3.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0, basel/woocommerce/emails/email-order-details.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/email-order-items.php version 2.1.2 is out of date. The core version is 3.7.0, basel/woocommerce/emails/email-styles.php version 2.3.0 is out of date. The core version is 4.0.0,
Hello,
Our theme doesn’t override these files. It looks like you have copied them to the theme folder yourself. To verify this, you can download the latest version of the theme from ThemeForest and clarify that the files are not there.
Kind Regards
I think that was not the case I installed the full new theme to the site and did not copy any single php file from anywhere.
Please, send us your admin access using the contact form on our profile page so we can check your website.
When user logged in on My Account dashboard other username is appearing in welcome https://bit.ly/3C6sAX4
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Just removed the welcome as a whole no worries.
The website is having an issue at the checkout. The loader stays there longer and the website stays at the checkout page with an error sign https://bit.ly/3C6sAX4
I hope someone will answer this
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Found the solution no worries. Maybe you can find solution for slow ajax response and email being sent from every transaction that makes the website slow as a whole.
The speed of the AJAX request depends on a lot of factors. You need to investigate it without plugins and with the default WordPress theme.
How to edit this section? a href=”javascript:baselThemeModule.backHistory()” class=”basel-back-btn basel-tooltip basel-tooltip-inited”> Back Back </a
Hello,
You can find and customize it in the file “basel/inc/template-tags.php”. The function is called “basel_back_btn”.
Kind Regards
Thanks!
Hi i have wordpress 5.8.1 Can i use you template? When install a template I need some user for Woocommerce?
Hello,
Thank you for contacting us.
Of course, you can use our theme with WordPress 5.8.1. Your second question is not quite clear. Could you please clarify what do you mean?
Kind Regards
template require a woocommece… i need some a user in woocommerce.com?
No, you don’t need to have an account on woocommerce.com. You just need to follow our installation process and install WooCommerce free plugin.
Looks like the product title line limit is not working. I changed to two line and still it is not responding
How do I fix this. The background color of row changes to white when I scroll.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
My site is not showing level hirarchy on mobile menu https://bit.ly/3C6sAX4
I am done with that. Need fix on this… How to edit this section? a href=”javascript:baselThemeModule.backHistory()” class=”basel-back-btn basel-tooltip basel-tooltip-inited”> Back Back
Hello,
You can find and customize it in the file “basel/inc/template-tags.php”. The function is called “basel_back_btn”.
Kind Regards
Hi, with updating to the latest version of the theme I noticed that the CATEGORIES that are displayed on the left hand side of my online store https://ready2learn.co.za/shop/ the categories jump from open to close when selected and as a result you can’t select the subcategories under each grade. Please assist as this is happening on all the sites that are using the latest theme!
Hello,
Sorry, but we can’t see the problem on your website. Would you be so kind and record a simple video that shows the problem?
Thank you
Hi, thank you however I was able to resolve the issue by rolling back to a previous version of the theme. This issue occurs on the left hand side categories menu where the subcategories opens and closes immediately without remaining open. This issue only occurs after selecting a few categories and sub categories not immediate.
Once you select a subcategory it should remain open but on the latest version of your theme it does not.
https://snipboard.io/vBbH07.jpgPlease, update the theme now and send us your admin access using the contact form on our profile page so we can check what is wrong.
Hi, when will you update the WP Bakery plugin? The latest Theme version is still running 6.6.0 and WP Bakery is currently at version 6.6.7. Please update soon since this can cause problems for your clients!
Hello,
You can get the latest version of the WPBakery plugin via your Dashboard -> Appearance -> Install plugins -> WPBakery -> update.
Kind Regards
Hi,
Just to let you know; some of your demos look broken.
Kind regards
Hello,
Thank you very much for contacting us.
Would you be so kind and send us some links or screenshots so we can see the problem. Currently, we don’t see anything wrong with our demo.
Kind Regards
Hi,
Sure. I haven’t checked all the demos but Lighting and Construction ones looked broken to me. By the way I have already cleared the cache and did a hard reload.
https://paste.pics/DSFA7I hope it helps.
Kind regards Josh
Hello,
Could you please try to clear your browser cache and also test how it works in a different browser or incognito tab?
Kind Regards
I had already done that but without doing anything else, somehow it is working now. You may have fixed it, or if it was about me, I apologize for the confusion.
Thanks
No problem, we appreciate your feedback anyway
Hello there. After the latest wordpress version update I had a code error at the top of my website. When I look at the code details, it seems that there is something related to Login. How can I fix this error?
Example screenshot: https://www.hizliresim.com/blj0lx8 My site: mosaic-lamps.com
Hello,
Please, disable all external plugins temporarily, switch to the parent theme and send us your admin access using the contact form on our profile page so we can help you.
Kind Regards
Pre-purchase question. Is there option for single product only? I have one product to sell at this moment and looking something similar to one page web.
if you have a demo for it, please include in the reply. Thank you
Hello,
Yes, you can build a landing page showcasing your single product features with an option to buy it. Here is an example https://demo.xtemos.com/basel/home-landing/
kind Regards
Thank you
You are welcome! Let me know if you have any further questions.
Question before buying. Can your smart product filter generate human-readable links? I mean links of this kind /filter/color-green/size-52/ and not this /filter/?color=green&size=52
Hello,
Thank you for contacting us.
There is no such ability in our theme and WooCommerce by default. Moreover, this functionality is a part of the WooCommerce plugin so our theme doesn’t influence it.
Kind Regards
I have a small featured suggestion. Is it possible to add wide and full width content blocks support on page’s and posts template? For those who want to try to build a site without pagebuilder? https://developer.wordpress.org/block-editor/how-to-guides/themes/theme-support/#wide-alignment
Hello,
Thank you for contacting us. We will consider this feature request for our future updates.
Kind Regards
Hi,
I have realised that when I try to modify the quantity of selected productos in “cart” page, it doesn’t work properly.
Do you have any idea about why is this happening?
Thanks in advance, INA
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Yes of course, this is the URL https://vinosconsolera.com/
I hope you could tell me something cause it is very strange.
Thanks again
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? You can send us the information using the contact form on our profile page.
Thank you in advance
Done!
Please check the email related to the contact form on our profile page.
Thanks a lot!
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hi,
I just did the test you comment and the same thing continues to happen with other themes.
Do you have any idea what the problem may be?
Thanks
It means that the problem is not caused by WoodMart. Sorry, but we don’t know how to fix it. Probably, there is something wrong with WooCommerce or your server configuration.
Kind Regards
Allright, thanks anyway!!
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
