3203 comments found.
Hi, how do I change the color for hyperlink text? I have set a Primary color in theme settings but the hyperlink text is still in black and not the color.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
AM unable to Receive the messages from contact form 7. We dont know where these are going.
Help Me ASAP
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
I tested on twenty nineteen but not working also. Please check the issue. Where i can send the site details so that you guys can check it further.
Thanks
It means that it is not a theme-related problem. You need to contact plugin developers for help on this matter.
We request you to please go through our problem. We will send you the details. We used contact form 7 in other themes in different sites , these are working fine… so particularly this theme has problem for the first time.. We searching about the solution from the last 5 days but still not finding the solution. Please help us
Help me please Asap
We have answered your question on the support forum.
We are not satisfy with the answer. Please its a humble request to please go through the problem. We need it ASAP
Sorry, but since this problem is not caused by our theme it is out of our theme support scope. You can find more information about Envato Support Policy here https://themeforest.net/page/item_support_policy
is you theme compatible with Woocommerce 5.9.x?
Hello,
Sure, our theme is fully compatible witHello the latest WooCommerce plugins.
Kind Regards
Hello Great Team,
I am using the theme for the last 4 years and I am hoping that you guys add Video to product gallery images.
When are you adding video to product imgs gallery on product page?
Hello,
Thank you for your question. Currently, we don’t have plans to add the video to the images carousel. It is available as a button popup only.
Kind Regards
Hello, I am trying to pass web accessibility evaluation in a page but it fails for three reasons. 1. The search icon doesnt have a link (href=”#”) 2. The categories is mobile have Empty link 3. I can’t find where to change the deleted price that is grey in my theme to change it to another color , red for example. Can you help me ?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi…can you help with the ARIA label for the search bar? It’s for web accessibility evaluation. It is very important to be able to make the search bar ADA accessible.
This is the instruction we get (wave.webaim.org): An <input>, <select>, or <textarea> does not have a properly associated label. A properly associated label is:
<label> element with a for attribute value that is equal to the id of a unique form control
Can you please help? Thank you in advance!
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Hi there, I have pre-sales questions. Do this theme still get support from the development team?
If I buy this theme, which additional plugins I need to purchase?
I want to import the full demo of the theme, is this possible.
Thanks.
Hello,
Thank you for contacting us.
Of course, we still support our themes. And you don’t have to purchase anything extra after purchase. Sure, you can import our dummy content.
Kind Regards
the revolution slider buttons are not working on mobile and tab but works on pc. I set it through “actions > simple link ” but it only worked on the pc version. This was on the home-car slider
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hey there, there seems to be something up with the instagram API of the theme. It is connected corretly, but we get the Failed to load resource: the server responded with a status of 403 () error for al images. These are not shown?
Hi,
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
You see that the photo’s of instagram are not shown. You only get a white background with a hover.
https://gyazo.com/56d2273db5b0deb8045fd5a44a08e2a4
The error can be directly seen in the Google developer tools
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Solved it another way
Hi,
WPBakery is not saving changes. The Save changes button does not seem to work. I have installed even the plugin “Enable Jquery migrate helper” but no luck.
On some pages it is working and on some it is not. How to fix this problem. It is very irrtating! Plz help
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Regards
My social profile sharer on the right is all messed up. What can I do to fix this ? https://ibb.co/Dk2wHWN
Hello,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Which themeplate of theme edit, if need to add compare icon in vertical heading? Can`t find it.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I am a web developer who makes a website for a client who bought your theme. I’m afraid he won’t be able to do it, because she understands everything very badly. Can you just write in which part of the teamplate to look for to make these changes? She needs a comparison icon in the header, like in your Woodmart theme.
The documentation on the theme is very poor, and the comments in the code do not provide the necessary information
You can find all the functionality related to the header in the file “inc/template-tags.php”
Tks
When logged in the mobile menu is automatically showing up like how it show up when you click mobile menu. It should not be appearing since this makes it hard for us to edit on mobile perspective.
Hi
Please, send us your admin access using the contact form on our profile page so we can check your website.
Kind Regards
Found another outdated files:
basel/woocommerce/emails/admin-cancelled-order.php version 2.5.0 is out of date. The core version is 4.1.0, basel/woocommerce/emails/admin-failed-order.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/admin-new-order.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-invoice.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-new-account.php version 1.6.4 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-note.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-on-hold-order.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-refunded-order.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/customer-reset-password.php version 2.0.0 is out of date. The core version is 4.0.0, basel/woocommerce/emails/email-addresses.php version 2.4.0 is out of date. The core version is 5.6.0, basel/woocommerce/emails/email-customer-details.php, basel/woocommerce/emails/email-footer.php version 2.3.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0, basel/woocommerce/emails/email-order-details.php version 2.5.0 is out of date. The core version is 3.7.0, basel/woocommerce/emails/email-order-items.php version 2.1.2 is out of date. The core version is 3.7.0, basel/woocommerce/emails/email-styles.php version 2.3.0 is out of date. The core version is 4.0.0,
Hello,
Our theme doesn’t override these files. It looks like you have copied them to the theme folder yourself. To verify this, you can download the latest version of the theme from ThemeForest and clarify that the files are not there.
Kind Regards
I think that was not the case I installed the full new theme to the site and did not copy any single php file from anywhere.
Please, send us your admin access using the contact form on our profile page so we can check your website.
When user logged in on My Account dashboard other username is appearing in welcome https://bit.ly/3C6sAX4
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Just removed the welcome as a whole no worries.
The website is having an issue at the checkout. The loader stays there longer and the website stays at the checkout page with an error sign https://bit.ly/3C6sAX4
I hope someone will answer this
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Found the solution no worries. Maybe you can find solution for slow ajax response and email being sent from every transaction that makes the website slow as a whole.
The speed of the AJAX request depends on a lot of factors. You need to investigate it without plugins and with the default WordPress theme.
How to edit this section? a href=”javascript:baselThemeModule.backHistory()” class=”basel-back-btn basel-tooltip basel-tooltip-inited”> Back Back </a
Hello,
You can find and customize it in the file “basel/inc/template-tags.php”. The function is called “basel_back_btn”.
Kind Regards
Thanks!
Hi i have wordpress 5.8.1 Can i use you template? When install a template I need some user for Woocommerce?
Hello,
Thank you for contacting us.
Of course, you can use our theme with WordPress 5.8.1. Your second question is not quite clear. Could you please clarify what do you mean?
Kind Regards
template require a woocommece… i need some a user in woocommerce.com?
No, you don’t need to have an account on woocommerce.com. You just need to follow our installation process and install WooCommerce free plugin.
Looks like the product title line limit is not working. I changed to two line and still it is not responding
How do I fix this. The background color of row changes to white when I scroll.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
My site is not showing level hirarchy on mobile menu https://bit.ly/3C6sAX4
I am done with that. Need fix on this… How to edit this section? a href=”javascript:baselThemeModule.backHistory()” class=”basel-back-btn basel-tooltip basel-tooltip-inited”> Back Back
Hello,
You can find and customize it in the file “basel/inc/template-tags.php”. The function is called “basel_back_btn”.
Kind Regards
Hi, with updating to the latest version of the theme I noticed that the CATEGORIES that are displayed on the left hand side of my online store https://ready2learn.co.za/shop/ the categories jump from open to close when selected and as a result you can’t select the subcategories under each grade. Please assist as this is happening on all the sites that are using the latest theme!
Hello,
Sorry, but we can’t see the problem on your website. Would you be so kind and record a simple video that shows the problem?
Thank you
Hi, thank you however I was able to resolve the issue by rolling back to a previous version of the theme. This issue occurs on the left hand side categories menu where the subcategories opens and closes immediately without remaining open. This issue only occurs after selecting a few categories and sub categories not immediate.
Once you select a subcategory it should remain open but on the latest version of your theme it does not.
https://snipboard.io/vBbH07.jpgPlease, update the theme now and send us your admin access using the contact form on our profile page so we can check what is wrong.
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