8581 comments found.
My gallery disappears on mobile! It shows up for a few seconds and then puff! Gone!
Hi There,
It looks like your support period is expired, however you can renew that here at ThemeForest, then a member of our team will be happy to help with any product questions in our support forum.
Cheers!
Can you build a vertical menu for the WooCommerce category on your template? Example → https://demo.xpeedstudio.com/marketo/ ?
Hi thommenl,
Thank you for reaching out. Regretfully, the example you’ve provided is not a native feature of X. It could be possible with custom development or using another plugin.
Can I create custom archive pages? Can I have custom layout for each post? Can you make a magazine/news demo?
Hi,
I am getting the following error on the events page.
Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /home/urxf8668r9lx/public_html/mywebsite.com/wp-content/themes/x/framework/legacy/cranium/headers/setup.php:75
When I set the event view(page template) to default events template, the issue goes away. When I try to use other page templates as events page view, i’m getting the error (500 error).
Can you help me fix this, Please?
Hi There,
All support is provided for active customers in our support forum. It looks as though your support period has expired, and that can be renewed here at ThemeForest. Once complete, a member of the team would be happy to help with any product questions in our forum.
Cheers!
Last question as well, is this theme fully compatible with any Language plugins like WPML?
Hi is this theme and its bundled plugins like WP bakery, cornerstone, revolution slider, envira gallery, etc… compatible with the latest version of Wordpress or Wordpress 5.8.1?
Hi There,
We certainly keep our products compatible with the latest versions of WordPress. You can track the latest supported versions on our version compatibility.
Cheers!
I have a church wordpress website, if I install the xtheme will sample church template will make my website appear like that? I want to retain my pages?
Hi There,
You can definitely install the Church Demo and it will install everything you see, however it will create new pages (to match what you see in the demo). Meaning it won’t delete any of the existing pages you have on your site. Let us know if you need anything further!
Need urgent help with the Manu navigation! This theme has such a poor nav options that I can’t figure it out! Please HELP it’s URGET
Hi There,
All support is provided in our forum. More info here: https://theme.co/docs/getting-support
I can’t find what I’m looking for there!!!! I’m paying for support for what? I have to find the answer myself?
I loved your theme and support you provided all the time! I referred to you all my clients! Now you lost… never again
No, that is where you post your question so a member of our team can help. Step-by-step instructions for how to post a question are listed in the link above.
Greetings,
As i was building my page on wordpress, the page got deleted and restored again. But for some reason, i can’t activate my theme, although i entered the right purchase code in the section Licence. Is there a way to reset the purchase code, so i can activate the theme again?
Hi There,
It doesn’t look like your account has purchased a license of X as it would show in your comment. Once a license is purchased, a member of our team would be happy to help with any validation issues.
Cheers!
Hi, got a pre sales question, is this theme compatible with any Calendar plugin?
Hi there,
Yes, Modern Events Calendar is one of our Extensions and is included with each purchase of X.
This is the ONLY theme (pro, too), that gives me constant errors and glitches. I would like a refund. It simply doens’t work. I have the newest version of WordPress and php. And it still glitches out and breaks my site.
Hi Mary,
Envato/ThemeForest handle all requests related to that since we sell our product through their marketplace, however if you have any questions about using the product, a member of our team would be happy to help in our support forum. If something is glitching it would be due to a third party plugin or hosting related issue, both of which are outside of our ability to control as the theme. We have hundreds of thousands of customers using it problem-free, so if you’d like us to further investigate feel free to reach out in the forum.
Cheers!
Hi, hope all is well? I recently purchased this but can’t find the demo in design cloud. Kindly help. Thanks
Hi there,
If you open Design Cloud from the main navigation in Cornerstone, you can filter by “Sites”. Then you will see all the installable full sites available.
I don’t see this
I see only three options, from scratch, use template and clone existing but none has the demo.
In design cloud, It’s either I can’t find the full sites or it’s missing.
Good afternoon, I’m still having this issue.
Hi There,
A member of our team would be happy to help in our support forum: https://theme.co/forum. This article explains how support work: https://theme.co/docs/getting-support
Cheers!
okay
How do I get support to help me with the missing demos?
The full site is what’s missing https://drive.google.com/drive/folders/1-udQIqW4kAGVnNqsdrp33j324-HOnnQG?usp=sharing
Please post a new topic in the forum. You can include the URL in your post and it will be reviewed by our team.
Hi,
this is a prospective buyer question: does this theme have a blog post comment section? Phrased another way: does this theme have a section where readers of the blog can write how they feel and discuss with other readers about the blog post they have just read?
Absolutely! Comments are a native WordPress feature and our theme allows for the styling of those comments to match your design.
HI , last theme upgrade, has disabled some of the features and formatting on the page
Hi there,
Thanks for reaching out. I’m sorry to hear the update affected your site like this. If you open a new ticket in our support forum (https://theme.co/forum) one of our developers can take a look at the site and advise a solution for you.
Done, thank you
Most welcome!
Hi, I have a website that I built a couple of years ago with the X theme and Cornerstone. Therefor I am using a lot of the Classic elements/building blocks.
The last few weeks, when updating the theme and cornerstone, I had my content completely disappear and today I found out that All my titles/headers, when adjusting a classic accordion element in the background are all gone. It makes it difficult to maintain such a website as i can not invoice my customer for stuff that disappears after a theme update.
Can you please check this and hopefully solve this?
Thank you.
Regards,
Richard
Hi Richard,
Thanks for reaching out. I’m sorry to hear the update affected your site like this. If you open a new ticket in our support forum (https://theme.co/forum) one of our developers can take a look at the site and advise a solution for you.
Hi, Thank you for your respons. Do I stil have right and access to your support forum? Licence has long expired…
Regards,
Hi Richard,
You can purchase a support extension here, directly through ThemeForest.
Hi, Basically I prefer the theme to keep functioning 100% after changes/updates from your side instead of me having to purchase a new licence….
HI Richard,
It could be any number of things outside our control that caused the update to fail (perhaps a conflict with another plugin or system). Our support can check your site and offer advice on identifying the problem.
Hello there, I am trying to add a code (”<meta name=”..” content=”..” />) from Business Facebook between <head> tag. I didn’t manage to find the right spot to add it, I tried in both child and main theme files, in functions.php, header.php, base.php but after checking in my page source, the code was not there.
Thank you in advance!
Hi there,
If you need assistance with X, please reach out to our support: https://theme.co/forum This should be something that can be done easily with a child theme. After writing into to forum with your question one of our developers can advise a solution for you.
Hello, the latest theme update has broken my website? the menu and layout were all affected, I have had to revert to the older theme and stopped automatic updates.
Hi there,
I’m sorry to hear you’re having issues with the update. Often what you’re describing is due to stale caches CSS files and clearing the cache resolves it. If you need any help with the site you can contact our support: https://theme.co/forum
I’ve used this theme on my blog https://gpurepublic.com/ and it was working fine. I tried Elementor with it, and the page speed was not as much good as it was before. Is there any update coming for X?
Hi There,
We released v9 of X just yesterday. More info on our listing.
Cheers!
Hello,
On the latest version, the search bar doesn’t show up on mobile devices, here’s a video: https://www.awesomescreenshot.com/video/4882552?key=b3df853b1d5884bea69d417c23d98316
This is the error on the console: https://prnt.sc/1q9hbuw
We have checked for plugin conflicts but we didn’t find any. The Wordpress core is updated too.
Can you let us know if there’s a fix for it?
Thanks.
Hi there,
All of our support is handled in the forum: https://theme.co/forum/ If you open a new topic with the information above, one of our developers can take a look and advise a solution for you.
In my Account Settings (https://theme.co/apex/licenses/) there’s no place to add staging site onto my license (as suggested here https://theme.co/forum/t/license-valid-on-subdomain/90673 ), and for some reason I can no longer post to the forum for help….
Hi there,
Can you please reach out to us over email? https://theme.co/contact We can take a closer look at your account there. Thanks!
