23138 comments found.
Hi,
Product slider not working after update. I would be glad if you help.
https://prnt.sc/1twu7z6 https://prnt.sc/1twui1sMy Slider Revulation settings are like this https://prnt.sc/1tx1s0v
Hello, @rtrmax,
This seems to be because of the Revolution Slider plugin setting, please make sure ”Defer Javascript Loading” & ”Load Files asynchronously” under WP Admin -> Slider Revolution -> Global Settings is OFF
Regards, P-THEMES.
Hello,
I turned off the settings but nothing changed.
https://prnt.sc/1ty14ai https://prnt.sc/1ty1amxHello, @rtrmax,
It is working fine for me, so please purchase the support extension and then contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
After installing this theme, the slider revolution plugin is saying it’s not activated. The site is activated with the key provided after purchase. Does this only include the plugin, but not its features like the templates and so on?
Hello, @projekt8e,
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Leaving a comment for other folks looking to use this theme for Wordpress Multisite – PThemes now requires you to have a license per WordPress site in the Multisite installation, rather than per domain as it said in previous comments. This means that if you are running a Wordpress Multisite installation with sites in subdirectories, you are going to need a license per directory.
Hello, @bugwood,
Yes, you are absolutely right, thanks for sharing your thoughts here, It is already explained in our announcement: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Regards, P-THEMES.
Hello,
1. What is the Font Head Tag for TITLE of the Product on Single product page. Is it H2 or H1 (Seems H2 to me)
2. From where shall I change the Font Family type, size, colors for the Title of the Product on the Single Product page as well as on the Shop Page
3. I tried changing the Font type from Appearance > Theme options > Typography.. but unfortunately it only updates the Font under Short Description and Main Description (for H2, H3..)
However, it is not updating or changing the Font type for the Title of the Product on the Single product page.
No matter, whether I Edit H2 or H3 from Theme options > Typography..
Am I doing the wrong way.
Regards
Hello, @ShwetaHAG,
1- The product heading tag for a single product page is H2.
2- You can change the Font Family of the Product Title only from Theme Options >> Typography >> H2. After that follow the article below and completely remove cache from your site and server and check you will find no issue at all. https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-ProblemAnd for further changes like line-height, color, font size, etc, you have to use Custom CSS, because for the product title those values have been overridden using theme core files, so please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the values in the given code as per your requirements.
.single-product .product_title {
font-size: 1.875rem !important;
line-height: 1.2 !important;
color: #222529 !important;
letter-spacing: -0.01em !important;
font-weight: 700 !important;
margin-bottom: 0.2em !important;
}
Regards, P-THEMES.
Hello
2. After using Custom CSS, it started reflecting correctly
Thanks 
One thing-
What code should I replace with to use the “px” (pixels) for font size CSS code, instead of rem (that is instead of this – font-size: 1.875rem, what shall I use)
I felt more comfortable with px, and can even remember too, easily
And what CSS code will work for Font Style (if I want to change to Italic, Thin, Bold or any other)
PS: I found that changing the Font Family for product Title was Not working from the Theme options > Typo > H2, on the Single product page.
It never changes or reflects correctly, even after flushing or clearing the Cache.
( However, it is working on other areas, and in the Short description area too, on the same product page)
But surprisingly, changing the Font Family (from the Theme options) only started showing a update and reflecting correctly, when I add and use the above Custom CSS code (that you shared), and as suggested.
Not sure, why so.
This info, is just an input for you to take a look into that. I am sure you will also replicate the same issue at your end, and hope you will fix this at your end, in next update
Regards
Hello, @ShwetaHAG,
You can simply remove the rem code and add the px code like below:
font-size: 15px !important;For bold, you can use the below given CSS code and it has the values as (100,200,300,400,500,600,700,800,900)
font-weight: 700 !important;For Italic Font, you can use the below-given CSS code
font-style: italic !important;Now that must be the cache issue at your end nothing else, and for that, we have to check it on your site and for that, you have to contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
i have bought the theme. when I install and import the demo every time demo is not importing properly. I have tried many times also change browser, change laptop, remove cookies, etc everything but the result is the same. please give me support and resolve my issue as soon s possible.
Hello, @temorhaider1,
This is your site SSL certificate issue, please see this screenshot: https://postimg.cc/ft9S08ZP and please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Hi,
I am trying to update the theme and I get the following error message. What am I supposed to do?
Update failed; Purchase code is not valid or could not connect to the API server! Please try again later
Thanks, Amir
Hello, @crowncmsinc,
You have to reset your purchase code and then reactivate the theme again, and it will solve your issue.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
The support service has expired and therefore I cannot login into https://www.portotheme.com/support/reset-sites/
The setup wizard confirms that the purchase code is valid, however, as initially explained, it does not allow update
What am I supposed to do?
Hello, @crowncmsinc,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Please reactivate the theme again now on your site and it will solve your issue.
Regards, P-THEMES.
Hi. First of all, I love this theme and my question here has good intentions. Since the first day I use this theme, i have problems with google page speed insights, so my site, dispite my work with SEO, does not have good position on SERPs because of application poor performance. My server is on google cloud with 8 cores and 32 gb of ram and all possible tweaks in nginx, php-fpm and mysql was made. Has you can see here: https://pasteboard.co/CIGGBt6O2sNR.png, even on your demo you do have same problem. Even on desktop enviorement you reach 86 points. Problems like render blocking, unused CSS and JS, Visible Text during web font load, passive listeners to improve scrolling, no explicit widht and height on images, minor JS payloads, Large DOMs, etc.. So my question here is, Do you have intention to solve this issues?
Hello, @arymaynart,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and doesn’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your website, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
We recently released some more new features related to the Speed of the site in our very latest update you can check under Porto >> Speed Optimization Wizard.
Other than that the Speed of the site requires Customization.
Regards, P-THEMES.
Hi, after the last port update I have a lot of problems. 1- The mobile menu has disappeared. 2- The sidebar in the blog is not positioned where it should. 3- Word press reports me a critical error here: wp-admin / admin.php? page = porto-page-layouts) and check if there is any visible problem.
Am I the only one with these problems?
Please resolve.
Hello, @Thompson1977,
There is no such issue in our theme, I have tested it at my end on my test site and it is working perfectly fine for me, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello i am using Porto Portofolios to show one portofolio category who have other portofolio inside. The problem is when i click on the portofolio its open the feature image. I want to visit the portofolio and show what have inside. Can you explain me how?
Hello, @parisalex,
Please make sure that you have turned OFF the option “Enable Image Lightbox instead of Portfolio Link” from Porto >> Theme Options >> Portfolio >> Portfolio Archives and it will solve the issue: https://postimg.cc/gxJy3LYG
Regards, P-THEMES.
Hi, Price not showing for visitor. I have turn off select roles. Disable all my plugins. But still not price showing.
I have solved it by creating override file in porto-child theme. Copy Porto Theme->inc->functions->woocommerce.php to porto-child->inc->functions->woocommerce.php
modify line number 1178 $hide_price = true;
Hello, @dukemr9,
Sound’s Good!!, That you have solved your issue by yourself…
You are the best
Thanks for contacting us.
Have a great day.
Regards, P-THEMES.
After updating I started to have a text `Please select a valid menu to display.` on the left side of the header. And I cant remove it.
Hello, @ElmarKC,
Can you please make sure that you have set the sidebar menu correctly from Appearance >> Menu and also from them element you have used there as well, please check it again.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello i am getting this error on porto products elements after updating.
/public_html/wp-content/plugins/porto-functionality/shortcodes/woo_templates/porto_products.php on line 75
I already delete and reinstall port functionality plugin
Hello, @norman_ansao,
Can you please contact us via our support system with your site WP Admin Login details and with Cpanel Login details as well so that our team will check it for you on your site and help you out.
Regards, P-THEMES.
As I have noticed, you have changed something related to the breadcrumbs in the latest release and I think that cause this issue.
Can you please fix this issue immediately and send an updated version? Thanks!
Hello, @ThilinaSampath,
Can you please share the URL where you have checked the theme and it is giving that error, so that I’ll check the theme on our demo site and on my test site as well and then further provide you the instructions.
Regards, P-THEMES.
Hi, I have replied to the support case. Thanks!
Hello, @ThilinaSampath,
Now, please be patience once your support ticket will be resolved or its turn will come, you will get the reply to your support ticket.
Thanks for your understanding.
Regards, P-THEMES.
Images are not loading in the demos preview, you can check any demo
Hello, @fkschm,
Thanks for showing your interest in Porto WordPress
All the imagers are loading and working fine for me, please check this screenshot: https://postimg.cc/Mv4jyGJ1 and please check back the Demo site: https://www.portotheme.com/wordpress/porto_landing/ after removing your browser cache.
Regards, P-THEMES.
Porto 6.2.0 is broken.
After update you can expect for some Page Builder elements to stop working properly and styles on footer not working anymore.
Please, fix it.
Hello, @webmaster_jesistem,
There is no such issue with our latest theme update, please make sure that you have updated the theme properly and also updated the plugins as well after it, and make sure that you have removed the cache from the server, site, and browser as well, I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/PPMmYHr4 it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/01/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
There’s an issue. Also, the website is looking good now, because we reverted to the v6.1.4 of the theme, and we removed the v6.2.0. That restored the website functionality. The issues of v6.2.0 are that it is not storing nor showing the options about header and footer in the frontend. We updated the theme, then updated the plugins, then refreshed the cache, but the site remained broken for like 2 hours until we reverted. You can test by changing the footer main block background and checking in the frontend to see no changes applied.
Hello, @webmaster_jesistem,
I have tested it at my end and it is working perfectly fine for me, so please purchase the support extension and then contact us via our support system with your site WP Admin and CPanel Login details so that we will check it for you and help you out in solving your issue.
Regards, P-THEMES.
Hi Dear Porto Theme Support,
I have two issues at the footer,
1) Links are showing underline 3) Subscribe box alignment has been changed after I update Porto theme to 6.2.0
Screenshot Link: https://we.tl/t-JirzrYrxCP
Hello, @alphastorekw,
I am sorry but I am unable to check your screenshot, please share it with this site: https://postimages.org/ and I have just checked your site as well, and here is the screenshot: https://postimg.cc/0MLb7MD3 it is working perfectly fine at my end, please see this screenshot, it must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Dear,
please find the screenshot https://postimg.cc/NKXRC0vz
Hello, @alphastorekw,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.rtl #footer a:not(.btn) {
text-decoration: none !important;
}
.rtl #footer .widget_wysija_cont .wysija-input {
float: right !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Dear,
Appreciate your support,
We will purchase your support,
Thanks & Best Regards Mustafa
You’re Most Welcome!!
Can you renew my license key?
Hello, @creattouk,
You can unregister your purchase code and then register it on your new site by yourself.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
It seems everyone is having difficulty in Edit elementor Slider image on shop9 Home sliders. No picture to edit. The pink shoe can’t be changed.
Please reply a video to simulate for solution.
Hello, @dipsondolphin3,
You can simply change it by editing the inner section, please see this screenshot: https://postimg.cc/WqnJGp8P
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have purchased recently Porto theme from here, but in my site i am getting problems and getting notices regarding license.
(Porto notice: This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, you can reset your purchase codes through here.)
And when try to update Themes get the bellow message.
An error occurred while updating Porto: This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, you can reset your purchase codes through here.
Hello, @exoticplantsouq,
Can you please contact us via our support system with your site WP-Admin URL and WP Admin Login details with the particular purchase code so that we will check it for you on your site and help you out in solving your issue?
Regards, P-THEMES.
Dear I have submitted request in morning but no response yet
Hello, @exoticplantsouq,
That is because yesterday was Sunday a weekend and Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
And I have just confirmed from the support department and they said that they already replied to your support ticket, so please check back your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
Thanks
You’re Most Welcome!!
How to change the display item filter into 36 instead of 12 in shop page? It will auto select 12 in shop page, any idea to change it auto select 36 products?
Hello, @iEx0n,
Please go to Porto >> Theme Options >> WooCommerce >> Product Archives and set “Products per Page” as showing in this screenshot: https://postimg.cc/p5ZR96rq
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/08/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
